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IPod Car Kit Direct Review + Feedback & Discussion

IPod Car Kit DirectYou can write a review for IPod Car Kit Direct and also view its ratings and comments posted by others.

Read 13 Customer Reviews for IPod Car Kit Direct.

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User-Submitted Reviews of IPod Car Kit Direct & Testimonials

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Posted by Mark (7 years ago)

Be careful

Poor service

Pros:
  • Quick delivery if everything works
  • responsive help desk staff
  • Cons:
  • Truly hopeless should something be dead on arrival -- they seem incapable of testing the unit and sending a replacement in a finite time if ever...
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    3 out of 3 people said 'YES'

    United Kingdom flag   Review came from United Kingdom.
    133320

    Posted by Ann Austin (6 years ago)

    I wish I could give zero stars!

    Avoid them like the plague unless you are 100% confident that you will not have to return a faulty unit.

    The service was very good till I had to return a faulty unit back in early January. Since then, they have had both my kit and my money. No responses since 21st Feb, and they ignore all of my posts and requests for updates. Phone number is constantly engaged, and no response from phone number for InCar Network site (maybe a parent company, they deal with sales inquiries).

    Pros:
  • cheap
  • good initial support
  • Cons:
  • no support once replacement unit required
  • posts and emails ignored.
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    1 person said 'YES'

    United Kingdom flag   Review came from United Kingdom.
    140040

    Posted by Alfred (6 years ago)

    paid, received nothing

    I ordered a kit from this company, never received anything, did send an customer inquiry via mail twice, no reply. Phone lines always busy. Wrote a letter, no reply. This company is a scam. Don't entrust them with your money.

    Pros:
  • none
  • Cons:
  • no delivery despite paying
  • so lost my money.
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    1 person said 'YES'

    Netherlands flag   Review came from Netherlands.
    139590

    Posted by Stephen (9 years ago)

    Should have checked the company first. Yep, ordered item that was "available" and still available today. Paid by Mastercard. Received email saying order cancelled and money will be returned within 7 days. Sounds like a front door-back door, drop ship business. Email complaining about this evoked an insolent response. I would look elsewhere as there are more reliable firms around. BTW, restocking fees under distance selling regs are illegal. Dispute it with your credit card company and they will sort it.

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    1 person said 'YES'

    United Kingdom flag   Review came from United Kingdom.
    49600

    Posted by Peter (9 years ago)

    Items took 6 days to arrive, quoted delivery time was 2 days. No answer to emails despite promises to answer within an hour. I received no answer what so ever. After doing some more research I also found the brodit clip on another website 20% cheaper. Very poor service, I won't be using them again.

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    1 person said 'YES'

    United Kingdom flag   Review came from United Kingdom.
    46730

    Posted by Mr Jones (9 years ago)

    I have previously ordered from here, you need to be very carefull when sending items back as explained by another person reviewing them they charge a restocking fee, even if you are within the distance selling regs of 7 working days. If you feel you have been miss refunded contact trading standards.

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    1 person said 'YES'

    United Kingdom flag   Review came from United Kingdom.
    44530

    Posted by M Yates (9 years ago)

    Very poor service

    Money back guarantee a joke

    We site inaccurate - items in stock turned out not to be so - so when item returned there was a restocking fee deducted from the refund

    Impossible to speak to anyone

    De;ivery 1-2 days actually 4-5 days

    Expensive item and expesive delivery

    A store to be avoided

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    1 person said 'YES'

    United Kingdom flag   Review came from United Kingdom.
    20860

    Posted by Kate Hunter (8 years ago)

    Excellent service and the product is fantastic. Customer service was really helpful. Product heaps better than another I-pod connector that we tried. Thank you.

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    United Kingdom flag   Review came from United Kingdom.
    66550

    Posted by John Goulding (8 years ago)

    Oops, Hadnt realised that my wife had submitted a review. Ignore please.

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    United Kingdom flag   Review came from United Kingdom.
    59690

    Posted by A Barbour (8 years ago)

    I've ordered 2 Dension Gateway 100 kits from this company over the past 8 months, the first kit I ordered was for an Audi TT and I ordered the wrong one, but no problems they exchanged the kit quickly and even amended their web site after my feedback to make it clearer which kit was needed. The 2nd kit I ordered was for a MKV Golf, It arrived within a couple of days of placing the order, and although I'm having difficulty with the installation of this kit the company's after sales support has been so far 110% with quick responses to emails.

    If you need an Ipod kit I would highly recommend this company for quick delivery, price and for probably the best after sales communication and ease of returns I've experienced so far. You can really tell the good company's from the bad once you've had to return an item or had a problem. For me, these guys have so far been excellent.

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    1 person said 'NO'

    United Kingdom flag   Review came from United Kingdom.
    65150

    Posted by Lukasz from Poland (8 years ago)

    Ordered IPOD kit with DSP module.

    Best online, foreign service I have ever made.

    Package ordered on Thurstday, arrived nex Monday. From UK to Poland. Im absolutely blown away how things could be accomplished.

    Didnt have time to test the unit but Im sure it will be ok.

    Thank You!

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    1 person said 'NO'

    Denmark flag   Review came from Denmark.
    64730

    Posted by John Goulding (8 years ago)

    Cracking products and cracking service!

    Ordered for 2 different vehicles at 2 different times. Both worked well. Had a couple of issues on the second kit but their response times were outstanding, usually within 20 minutes - the quickest I have had from an on-line retailer I think.

    Also ordered a smaller item which I decided not to use and returned it. Was charged a restocking fee but only because I damaged the packaging. My fault I suppose, you live and learn.

    Also got a discount on my second kit.

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    1 person said 'NO'

    United Kingdom flag   Review came from United Kingdom.
    59680

    Posted by Mrs Turner (9 years ago)

    Outstanding service. Purchased 3 items. One had many issues due to the connectivity of my car stereo. The support team helped me through the difficult times perfectly. Needed to return one of the items as I had mis-ordered a wrong part. Was accepted back and refunded in full even though it was returned 3 months later! Highly recommended.

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    1 person said 'NO'

    United Kingdom flag   Review came from United Kingdom.
    24280

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    Ipod Car Kit Direct Rating: 2.5/5 (35 votes cast) [11 votes came from reviews] 13 reviews by users total.

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