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Interspire Review + Feedback & Discussion

InterspireYou can write a review for Interspire and also view its ratings and comments posted by others.

Read 22 Customer Reviews for Interspire.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 1
How long did it take for you to get a reply from customer service? - 240 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of Interspire & Testimonials

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Posted by Jerad (6 years ago)

Worst Support Ever

I submitted a support ticket last week, and I still have yet to hear from them. I called their office and had a very unsettling call. First I went to their support line. Of course, they told me to submit a ticket online. So I called back and hit the number for their billing line. Was on hold for about 10 minutes and decided to call back and hit the number for their sales line. It went to some background music and immediately cut me off and all I heard was a dial tone. Sounds to me like their business is going down fast.

I needed a new license key for my new server, but since they refuse to support their product, I decided to take things into my own hands and found a way around their license key BS. I will support it from now on I suppose.

Pros:
  • Decent software with a lot of potential.
  • Cons:
  • No support what-so-ever.
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    4 out of 4 people said 'YES'

    140110

    Posted by Kevin (6 years ago)

    DO NOT BUY Interspire

    DO NOT BUY this software. You will regret it, not only is it just average shopping cart software. The support is the worst I have ever seen from a software company. If you ever want to change your domain name costs $500. If you ever want to ask a question costs $500 dollars. And you have to pay another $500 if you want to ask another question in 12 months. Buying this software was a horrible decision for my business and our clients. ~ Web Design Firm

    Pros:
  • Overall the software does what it claims.
  • Cons:
  • Support is just bad. Very expensive and ends up just wasting your time.
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    3 out of 3 people said 'YES'

    137450

    Posted by Jurgen (7 years ago)

    I have been a loyal Interspire customer since 2005, and bought many licences for multiple products. Price and product quality were well balanced, and product support was excellent. That is, until a few years ago. I think around 2008 support began to decline in may ways, prices went up, one of their main products (Article Live) was ditched in favor of a more slick but actually less quality, less featured successor, and since half 2010 support has completeley halted. The latest "news" item on their site is from August 2010. Complaints about the company can be read on the Interpsire forum and countless other sites. It is sad to see a once great company fall to such great depths. I suspect one of these days they pull the plug and sell off the company and its products. I'm kind of hoping that, because then maybe product development and customer support might be improved. I cannot see Interspire go on this way for much longer. I don't know what happens over there, but it seems to be a dead company. I advise against buying from them, although their mailing software Email Marketer is actually a very good product. But you'll be screwed if you'll need support... And please, please don't buy Website Publisher, it's a major disaster underneath it's slick feature set.

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    3 out of 3 people said 'YES'

    Netherlands flag   Review came from Netherlands.
    115090

    Posted by Billy (6 years ago)

    Support is hopeless and non existent

    like everyone one else... the support is hopeless and non existent... they never reply to support questions and I often have to call to get things auctioned... I only get a a guy on the phone in customer care that is less then interested and tells me to email again but still nothing happens... its been 2 weeks since I initially emailed them... They are a JOKE!

    Pros:
  • Looks to be great software and has promise
  • Cons:
  • very poorly supported and buggy
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    2 out of 2 people said 'YES'

    Australia flag   Review came from Australia.
    140690

    Posted by Optimistic (9 years ago)

    Customer service at Interspire is terrible. You'll spend more money in wasting your time then the products are worth. Expect to have issues and if you're using Email Marketer (re-selling to your clients), expect to create mad clients after realizing you'll need Interspire customer support, which is extremely inconsistent and takes forever to get help.

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    2 out of 2 people said 'YES'

    44310

    Posted by Ryan D. (8 years ago)

    I would not wish interspire onto anyone. We started using their shopping cart (order # ending with 252) and customizing the templates and everything seem to be well but the shopping cart does not do what is says it will. The quickbooks sync does not work and they said it would be fixed in version 6 and when we updated NOTHING WORKED and when we reverted back, NOTHING WORKED. They offer NO assistance, it takes them weeks to respond to trouble tickets and they dont care that we are losing hundreds of dollars everyday. I will NEVER again use Interspire Shopping Shopping Cart or any Interspire products. they are Horrible.

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    1 person said 'YES'

    90510

    Posted by LyonKing (8 years ago)

    customer service is rubbish and they have become money grabbers. Going by past experience I made a purchase and it's like I am dealing with a different company. I waited 3 days for a response to service request, when I gave up through frustration and requested a refund, was told no, refer to terms, no matter what I said, the wall was there and that was the terms that I was meant to have read thoroughly.

    It was suggested I should have taken a trial, however when you access bigcommerce via interspire you don't ge this option. I have spent a week trying to explain my case, all to no avail, this company is now officially rubbish.

    I won't be dealing with them again, or recommending their products to any of my clients, buyer beware!

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    1 person said 'YES'

    Australia flag   Review came from Australia.
    49700

    Rony Son reviewer photoPosted by Rony Son (2 years ago)

    Interspire.com is biggest email spammer of the world

    Interspire.com is biggest email spammer of the world. They are spamming us daily with multiple emails with no unsubscribe button. When we reply to their email and request them to unsubscribe or call their customer care then respond with more spamming emails. They are spamming us with emails of netmeds.com flintobox.com www.shopcj.com We have never seen such a horrible email marketing company in the world. Now we have dedicated one of our employee to write reviews about them on internet with the same nos of spamming emails as received by us. We request to their clients to stay away from them as they will only bring bad name to them.

    Bought: They are spamming us with promotion emails of netmeds.com flintobox.com www.shopcj.com

    Order Date: 2015-12-22

    Date Received: 2015-12-22

    Pros:
  • none
  • Cons:
  • Poor response to our emails

  • Customer Contacted Interspire Via:
    cs@netmeds.com

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    India flag   Review came from India.
    165960

    Posted by Jason (7 years ago)

    They have very poor support and want to charge you $300 a year for it. They refuse to fix their own mistakes unless you pay for their support.

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    115190

    Posted by Cheryl H in Dallas (8 years ago)

    Customer support response time makes the product worthless. We were happy users of SendStudio, which was bought in 2008 or 2009 by Interspire. Sending out our newsletter, we had some issues, and they responded our support had expired, so we bought support. THEN we were told that our version of product was not supported, and we had to buy the upgrade. Because we didn't have time to find a solution and needed to get our email marketing out immediately, we upgraded. And then we STILL had problems and couldn't send our emailings. It is now over 48 hours with no response to our last inquiry, no way to talk to a live person, no escalation path to complain to a manager, and NO EMAILS going out at over two weeks past our marketing deadline. At this point we are going with Plan B and we want our money for the support and the upgrade back.

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    85370

    Posted by Gman (8 years ago)

    The software is good - the support is non existant and once the company have your money they don't care

    I would look at pinnacle instead - at least they are interested in your custom

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    Ireland flag   Review came from Ireland.
    79190

    Posted by Linqkster (8 years ago)

    The customer service is very bad. It has ruined what I thought could have been a great business. I changed from a system that I was paying for on a monthly basis to the Interspire system to have control over my own business. Because of their lack of support and timely replies (and my lack of research before buying this product) I'm up poo creek without a paddle. I even rang and left a message that I was interested in purchasing a product, just so i could talk to someone. Needless to say, they never rang me back.

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    Australia flag   Review came from Australia.
    52400

    Posted by No More! (8 years ago)

    Interspire, Big Commerce, and whatever they want to call themselves! They take forever to give a answer to any question, up to 3 days. Then it's never the correct answer, then if you want to ask them about the answer, you need to put in a new ticket. So you can wait another 3 days to get an answer.

    And that only if your still paying for it over the 3 month time frame. Once you've paid, NO MORE answers... for you.

    And then they want to sell you an upgrade, when you only had the software for 3 months!!!!!!

    Stay away form Interspire!!!!! Interspire will not help you!

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    52010

    Posted by JimmyKilpatrick@EdNews.org (9 years ago)

    Web Publisher has been a nightmare and the customer service is as sorry as it gets. EdNews.org

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    42790

    Posted by Dragan (9 years ago)

    After many, many complaints, they now changed their upgrade and maintance policies. I suppose they finally realized that they could be without any customers very soon..

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    Serbia flag   Review came from Serbia.
    38680

    Posted by thomas (9 years ago)

    US support is/was no help at all as they always said that custom features and support are handled in Australia or fill out a support ticket as we do not have phone support. days would go by with no reply to emails and phone messages. Many others have mentioned that there is no sense of direction in where the software is going in the future and is hard to take their word for what they claim today to be true.

    I should add that customer support IS ABSOLUTELY DISMAL, UNRELIABLE, AND HAVE TAKEN OFTEN A FULL WEEK TO GET BACK TO YOU REGARDING AN ISSUE THAT DIRECTLY AFFECTS THE FUNCTIONALITY OF YOUR WEB STORE MAKING YOU LOSE BUSINESS. UPDATE POLICY IS THEFT WHICH IS INLINE WITH THE REST OF THEIR BUSINESS PRACTICES. IF YOU CAN GO ELSEWHERE AND SAVE YOURSELF THE MONEY, TIME AND HEARTACHE, GO, RUN!!!

    IT COULD HAVE BEEN GOOD BUT THE GREED BEHIND IT HAS DESTROYED ITS POTENTIAL

    If you are masochistic and decide to deal with them then be sure to make copies of your specifics with policy and related issues like others have suggested as it will change and will dissapear if you try to refer back to them later. They will probably try to make you prove it too

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    34790

    Posted by Patrick (9 years ago)

    The shopping cart has promise, but after nearly two years of waiting for them to add the initially touted "UPS integration", we've given up and are moving to Magento.

    The claimed "UPS integration" does not mean you can print shipping labels as one would think (which was why we bought it pre-beta)...it just means you get an integrated price quote. You have to hand fill out any UPS label...which, if you have more than a few orders per day, is not feasible.

    Further, even while using it in low volume for wholesale sales only, the system corrupted and we had to redo the whole thing (though not clear if this was Interspire or some MySQL issue).

    Lastly, I was fairly appalled at their significant price increases just for a so-so upgrade - so far, one would be in for over $4+,000 and still wouldn't have a product that could automate shipping labels. StoneEdge order manager does it for far less.

    I'm unclear why their pricing is for a larger business yet unable to support the obvious functions that a business with more order volume would need.

    Summary is we've largely wasted time and money with their shopping cart and are moving to Magento...which by the way, is free albeit more technically complicated to get up and running.

    If you want a product that will lock you in to very high upgrade fees while you wait and wait for features you really need (but never come) then Interspire cart might be right for you.

    Otherwise, look elsewhere.

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    34590

    Posted by Angela (9 years ago)

    The software has the potential to become great, but for now it is loaded with bugs, has very poor support, and the upgrade policy is the poorest I have seen. You are forced to buy expensive upgrades because they contain the bug fixes from your prior upgrade. My first major bug left my checkout useless for 1.5 weeks without a response to the ticket, my latest major bug has left me immobilized for 2 weeks without a fix, and 12 days before I even got a response to the ticket that did not come close to fixing the bug. Please do your homework first- if you have an experienced interspire programmer and a big budget, this may work fine for you (because it does have great features), but otherwise, let's see if they change their policies and start taking care of their customers first before purchasing. Read through their forums, but do it daily, they delete the posts they do not want public. Not recommended for small businesses.

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    32710

    Posted by Amityweb (9 years ago)

    (

    I have only use the Email Marketer so cannot comment on how good the cart is. The following is my opinion:-

    1) They are expensive. Buying a cart for £1200 is outrageous when there are perfectly very good other shopping cart systems for lower price (i.e. Zencart is free). Will they be designing a site, adding products and everything else for you? If yes then its a good price. If you only get the software and have to still do everything else yourself its bad. You may need more technical help with other systems like Zencart, but it will do everything you need a shopping cart to do.

    2) Their support is not good. I have raised a lot of tickets and have to wait ages for a reply. One instance 3 days, by which time I spent all weekend figuring out the issue anyway. I really, really needed support at this time but did not get it. I even spoke to someone on the phone who said they would get someone to reply but they did not. And most tickets they do no help anyway. It seems they really do not want to help customers. I suspect they concentrate on their larger clients advertised on the home page, so its not good for small business. I am even selling their product on but they are not interested in helping me out.

    3) I do use their Email Marketer and I sell it to clients. In my opinion Interpsire Email Marketer is the best on the market. They know this hence the price. Last year it was half price at approx. £140. Now it's approx. £305. I use this system because there are no other systems as good as this, so unfortunately you do have to spend this money until a competitor comes along with a product that is equal. I do not use any other products because there ARE suitable alternatives. And with 1) and 2) above I don't see why you would use them unless you have to (like I do with email marketer).

    So in summary, if you are a small business, with expensive products and bad support I would only use them if you need to (like email marketer).

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    What is a good alternative to interspire for email marketing? bhoward#klpz.com

    United Kingdom flag   Review came from United Kingdom.
    32600

    Posted by Jeff (9 years ago)

    Put me down as another user that falls by the wayside. If you buy Interspire products you will be in the endless high upgrade cycle. I am putting my money and effort elsewhere.

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    31090

    Posted by Dragan (9 years ago)

    I totally agree with Martin. What used to be a great company, now is just nothing more but money grabber.

    If you ever complain about anything, on forum, or on their ideas lab, your post will be deleted. A guy posted idea that upgrade policies should be changed, and people voted for this so many times, that idea went in top 3 at Interspire official ideas lab. And what happened? They deleted it at once, without any notice and comment.

    Maybe the worst thing is, if you do not pay for next year upgrades, when your current expires, and wait for a month, six months.. and than want to buy one year upgrades, you have to pay full price of product once again! So, with buying Interspire products, you have to pay them once a year for upgrades, but that's only for minor ones! If they release a big upgrade, you have to pay for it additionally, for every 0.5 or 1.0 upgrade, which cost half of the full price of product!

    So, if you want to buy something from them, prepare very deep wallet, because they tie you for ever, and give you a choice - stick only with us and pay it several times a year, or leave us and loose money you gave for product. This is the policy they have, and this is a disgrase.

    Also, worth of notice - beta testers are users who payed for product, without knowing it. They release a product with many, many, many bugs, and let you notify them about it, and than fix it. Why to pay for beta testers, when people who are using software regularly will tell you what's wrong?! And bugs go so high that using product is almost impossible in some cases. Joomla, which is Open Source, has hundred times less bugs, and they fix them more often.

    Interspire will loose customers, and when they do, than they will realize what are they doing. But, than, it might be late.

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    Serbia flag   Review came from Serbia.
    30230

    Posted by Martin (9 years ago)

    What used to be a great community led product with excellent support and a development team that listened has become a larger corporate monster that just doesn't give 2 pennies for its existing customer base.

    Confusing, conflicting policies on upgrades/updates were rewritten retroactively to support a cash grab and the product support has resorted to Australian business hours only with the UK and USA offices providing next to nothing in terms of useful input.

    Stock responses to tickets, slow turnaround and a complete inability to read problems is frustratingly accompanied by a product that COULD be excellent if the management behind the product could just listen to the comments from existing customers.

    It COULD be an excellent product but if you are seriously considering this you need to be aware that:

    • The initial price is not a good indicator of cost instead budget for 175% of initial price to ensure that you get maintenance, any major upgrades and "some" support. Trying to shoe string it is a waste of your time.

    • Print off all the relevant information relating to support, upgrades, and SLA's when you purchase and be prepared to use legal action to enforce the terms you purchased under. You may need it.

    • Have a plan B

    • Only install an update or upgrade once it has been "in the wild" for more than a week as numerous additional issues usually crop up. The update communication has improved but getting a diff tool (like examdiff) is essential and think seriously about having a PHP developer on tap to help with any issues.

    Bottom line... It's ok... but the communication and management approach to customers makes the company behind it a joke. They may learn but it's likely to require years of dropping sales for them to realise it.

    You have been warned.

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    United Kingdom flag   Review came from United Kingdom.
    26310

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    Interspire Rating: 1.8/5 (28 votes cast) [11 votes came from reviews] 22 reviews by users total.

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