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HotelClub.com Review + Feedback & Discussion

HotelClub.comYou can write a review for HotelClub.com and also view its ratings and comments posted by others.

Read 2 Customer Reviews for HotelClub.com.

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User-Submitted Reviews of HotelClub.com & Testimonials

Posted by sighseer09 (9 years ago)

I have a compaint with Hotelclub for booking an apartment in New York. They charged me 200 USD calling it a deposit.

Whereas their booking conditions describe this amount as an advance to secure the booking, the remainder to be paid at the hotel.

Then in NY the hotel charged me a separate bill excl. the 200 USD.

After several mails avoiding the matter, Hotelclub now calls these costs not a deposit nor an advance but reservation costs.

This is a ridiculous amount but if it had been termed reservations costs it would have been clear.

I find that Hotelclub misleads customers and treats them badly.

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Netherlands flag   Review came from Netherlands.
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Posted by Terry Thorn (9 years ago)

I agree with others - a SCAM. When they work - they are OK but customer service is terrible. I needed to change a booking and wrote "to avoid cancellation fee, please AMEND to ...." but the ycancelled the booking AND made a new one at almost twice the price, without telling me the rates. They have not listended to my complaint - terrible CS.

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United Kingdom flag   Review came from United Kingdom.
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Hotelclub.com Rating: 2.5/5 (11 votes cast) [1 vote came from reviews] 2 reviews by users total.

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