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Homerun Monkey Review + Feedback & Discussion

Homerun MonkeyYou can write a review for Homerun Monkey and also view its ratings and comments posted by others.

Read 5 Customer Reviews for Homerun Monkey.

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User-Submitted Reviews of Homerun Monkey & Testimonials

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Posted by curlycel (6 years ago)

Very poor customer service

They tell you that you can return and/or exchange an item when you're buying it but then don't have your item in a different size, and inform you that "oh, by the way, it was a clearance item so no returns".

Very poor service. Won't be buying from them again, that's for sure!

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3 out of 3 people said 'YES'

137540

Posted by JC Mulone (8 years ago)

Poor customer service, re: oder #68246 very unhelpful, Never received the shipping info and had to call to obtain it. I will NEVER shop with them again.I think customers really need to think twice before doing business with Homerun Monkey. They need some lessons from Zappos!!! Now thats an awesome online company.

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2 out of 3 people said 'YES'

82330

Posted by rp5x5 (2 years ago)

LISTEN TO WHAT OTHERS SAY

Ordered a batting helmet--same size and company that I always order. Helmet obviously mislabeled or miss sized. Told it was my responsibility to pay to return item. Had ordered from them before and was planning to order again. They did not seem to care about losing a good customer. WILL NEVER ORDER FROM THEM AGAIN.

Bought: Easton Natural Grip "Flying E" Junior Batting Helmet

Order Date: 2016-04-16

Date Received: 2016-05-19

Cons:
  • Helmet obviously miss sized--both my sons have Easton Junior sized Batting Helmets--not even close. Even the brim is small
  • thought maybe it was "child" size
  • but told no it was for boys.

  • Customer Contacted Homerun Monkey Via:
    (888) 771-3111

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    166710

    Posted by Rebecca (3 years ago)

    Great experience

    I almost didn't order through Homerunmonkey due to past reviews. I ordered helmets for my girls and they were shipped fast. We received one helmet so I called customer service to see what happened with the second helmet. I waited on hold for a minute, the rep who I spoke to explained that due to a move the helmets left from separate warehouses, he emailed me the second tracking number which was scheduled to arrive in two days. I don't normally leave reviews but I almost didn't order due to past reviews being negative so I felt the need to say how positive my experience was.

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    164140

    Posted by Ashley (5 years ago)

    TERRIBLE

    Terrible customer service, was hung up on...told managers don't speak to customers.

    Poorly run company...BUYER BEWARE!!

    Bought batting helmets that were incorrectly sized. Paid $86 to overnight ship and they did not fit the kids heads. Now paying $100 to ship them back because they REFUSE to help!

    Bought: Mizuno Batting Helmets

    Order Date: 2013-06-18

    Date Received: 2013-06-19

    Pros:
  • NONE
  • Cons:
  • EVERYTHING
    -customer service being the main issue!
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    155960

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