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HobbyTron.com Review + Feedback & Discussion

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Read 4 Customer Reviews for HobbyTron.com.

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User-Submitted Reviews of HobbyTron.com & Testimonials

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Posted by L. Krawchuk (7 years ago)

We purchased an airsoft gun on Dec. 16, 2010 for our son at Christmas (Order #787975)...who has yet to be able to play with the gun. We paid a good price for the TM model (remember, you get what you pay for), but still paid several hundred dollars for the airsoft gun and accessories. The TM box that the gun came in had 8 pieces removed with a razor blade. The gun had scratches, AND THE SERIAL NUMBER WAS SCRATCHED OFF! We question if the gun was used...or worse. We ordered several bags of pellets, and 2 of the bags were broken in the box. We needed clarification on the correct batteries to use with the gun model, but there were NO instructions on how to operate the gun. We attempted to contact Hobbytron multiple times via e-mail and phone. No messages have been returned, and we could never get a live person to speak with us on the phone (as it was clear after waiting for over an hour that there would be no promised Hobbytron rep responding). There are other reputable (on-line) airsoft gun companies out there, so avoid doing business with this company. Shame on you Hobbytron! (We live in Illinois).

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Posted by WBoggs (8 years ago)

Wesley- order ####637 I agree with the previous post and am copying his notes. I also got the same recording when i call. The gun we bought was so cheap it was laughable. The barrel was bent - curved! When we tried to take it apart to ship it back the barrel broke. Now i realize they may not even call back anyway.....-- DO NOT DEAL WITH THIS ONLINE COMPANY!!! They are online only and drop ship all purchased products from China. Their customer service is truly non-existent. You'll notice their "LIVE CHAT" feature on the website is ALWAYS disabled and reads "Offline: leave message," and you'll have the same exact luck if you try to contact them by phone during business hours. The message ALWAYS says that their customer service reps are assisting other customers and to leave a message -- it doesn't matter what time of day (or day of week) it is, they can't be reached by phone. The automated message runs on a continual loop and no live person is ever available.

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Posted by Ronie Schmidt (7 years ago)

BAD, BAD company, WARNING, DO NOT USE HOBBYTRON.com. Bad customer service,they don't split orders, dont refund $, you are stock with them if your items goes on backorder. Here is my order # 1721952 and my story to back it up. On 4/2010 I ordered a RC Boat and I returned it deffective and asked for an exchange. They never called me but every time I called, they said the item was on backorder x 2 months. On 7/2010, I changed the order and spent 30 minutes with a CS Rep reviewing item per item unti I completed my credit. Once again, 1/2 of the order went backorder and they refused to split it to avoid multiple shipping expenses on their end. I had my son, 13y/o, call them every day until they agreed to split it. Today is 11/17/10 and they now refused to refund me the $130.00 credit because I choosed a credit at the very begining and I don't qualify for a refund. Tried escalating it to a supervisor, she had NO courtesy talking over my words and pushing this policy into me. The rep told me "I don't care about your past, we are not here to talk about what happened to you in the past " I did not accept their lack of service and got angry with them on the phone, well now they don't want to talk to me, they hang up the phone when I called and supposedly filed a complaint against me. I lost $130 and a day at work to resolve this matter. My e-mail if you want more info is rschmid5@tampabay.rr.com. DO NOT USE HOBBYTRON

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Posted by Lee (9 years ago)

DO NOT DEAL WITH THIS ONLINE COMPANY!!! They are online only and drop ship all purchased products from China. They mailed me an RC speed boat that I did not order and informed me they did so b/c the item I ordered was on backorder - this was WITHOUT my consent (which is illegal). Their customer service (if you want to call it that) is completely non-existent. You'll notice their "LIVE CHAT" feature on the website is ALWAYS disabled and reads "Offline: leave message," and you'll have the same exact luck if you try to contact them by phone during business hours. The message ALWAYS says that their customer service reps are assisting other customers and to leave a message -- it doesn't matter what time of day (or day of week) it is, they can't be reached by phone. The automated message runs on a continual loop and no live person is ever available. The worst part is they won't even call you back if you leave a message complaining about customer service as I did.

In addition to receving the wrong product, it was DEFECTIVE and would not work properly. After repeated attempts to contact someone at the company, I filed a complaint with the Better Business Bureau and am awaiting a response.

ONE OUT OF FIVE STARS (actually, 0 out of 5, but this wasn't an option). PLEASE SPREAD THE WORD!

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Comments on Previous HobbyTron.com Promotions/Offers

5 years ago, Chuck wrote:

Bought an RC helicopter and the coupon took off $9.83. Too bad shipping was like $12(!)


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Hobbytron.com Rating: 2.7/5 (22 votes cast) [3 votes came from reviews] 4 reviews by users total.

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