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HearthSong Review + Feedback & Discussion

HearthSongYou can write a review for HearthSong and also view its ratings and comments posted by others.

Read 6 Customer Reviews for HearthSong.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 4.87
How long did it take for you to get a reply from customer service? - 1 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of HearthSong & Testimonials

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Posted by Vtbecka (4 years ago)

Use caution when ordering from hearthsong

I encourage anyone who orders from this company to be diligent in checking for/on charges made to your card. I also recommend searching for other reviews before making the decision to order. Very few of their products are completely exclusive, most can be found other places and you should consider that before placing an order. There are a lot of people who have had a much worse experience than I did, but I believe a lot of what they do could be considered stealing in a court of law. PLEASE USE CAUTION!!

Bought: BBOP (2), Snap circuits lights

Order Date: 2014-11-21

Pros:
  • Quality
  • unique products
  • Cons:
  • Poor customer service
  • dangerous billing practices

  • Customer Contacted HearthSong Via:
    (800) 533-4397

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    1 person said 'YES'

    162400

    Posted by alette B (7 years ago)

    Ruined Christmas! I ordered one of the giant balls in November. I received a confirmation email. When the item didn't arrive in a timely manner I checked the website for order tracking. The website couldn't find my order. I called customer service. They couldn't find my order either. And, of course, the ball is out of stock now and they won't have any more in until FEB!! So, they couldn't even help me order another one so it could get here by Christmas. Why would I have gotten a confirmation email if the order didn't go through? Just so upset. That was one of our big Christmas gifts! So, unprofessional. I don't recommend this store to anyone.... My order number was 8277412, my zip code was 90278 (that's Redondo Beach, CA)

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    103750

    Posted by Mary (3 years ago)

    Beware

    My first time ordering from this Company. I ordered a Hugglepod and Stand for my Granddaughter. Total cost $300.00. This was the one thing that she really wanted. They shipped it with missing parts. My husband was putting it together so we could have it up for Christmas day for her. I have been on the phone every day for 2 weeks. Christmas next week. At this point they said no guarantee I will have it by Christmas. I will NEVER order from them again. They have an whatever attitude on the phone.

    Bought: Houggle Pod and Stand

    Order Date: 2014-11-24

    Date Received: 2014-12-03

    Pros:
  • Easy ordering online
  • Cons:
  • Slow to address or correct shipment problems

  • Customer Contacted HearthSong Via:
    (800) 533-4397
    maryr426@comcast.net

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    162740

    Posted by vahsing (9 years ago)

    Outstanding customer service. I have ordered multiple unique items from them over the years. Great products that I know will not be just cheap toys. Highly recommend.

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    15760

    Posted by paddington6 (10 years ago)

    I have ordered from Hearthsong for the past couple of years, usually just for items that I haven't seen and can't get anywhere else. Their products are great and usually better than pictured! Shipping is okay, although the lack of tracking numbers is a little frustrating! But great quality and highly original merchandise!

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    14270

    Posted by anna batz (10 years ago)

    i like the products. they are good quality and fun for all ages

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    5290

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    Hearthsong Rating: 2.9/5 (20 votes cast) [3 votes came from reviews] 6 reviews by users total.

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