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Healthy Back Store Review + Feedback & Discussion

Healthy Back StoreYou can write a review for Healthy Back Store and also view its ratings and comments posted by others.

Read 10 Customer Reviews for Healthy Back Store.

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User-Submitted Reviews of Healthy Back Store & Testimonials

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Posted by Angie (9 years ago)

I have been a customer of Healthy Back for 5 years now. They continue to impress me every time. I send a lot of friends there too. Never heard a complaint from them. Their prices are in line with everyone eleses. If they aren't they'll PRICE MATCH! BEST STORE EVER.

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39810

Posted by Ray Kannan (10 years ago)

I ordered a mattress on online store and it took them more than 20 days to deliver and they have delivered the wrong foundation. Still trying to work with them to get that replaced. I will think twice to do any kind business with them. Funny thing when I call the customer service they don't answer and if they do they said they will call you back and you will never get a call.

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19750

Posted by Angela (7 years ago)

GREAT Service!

I went to the Hillcrest Healthy Back a few weeks ago. Their store is amazing, as well as their service. The manager, James helped me. He was the sweetest guy and really took an interest into my needs. They also have the best massage chairs ever! And they have no problem with you sitting in them. I have nothing but respect for these guys, especially James. I will buy my future office chair from them.

Pros:
  • Service
  • selection
  • attitude
  • products
  • Cons:
  • Price
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    132630

    Posted by S. Rast (9 years ago)

    Awful service! The store on Duke St Alexandraia, VA lost my Aeron chair I left for repair at their store. It has been over 3 months now and they cant tell me where the chair is. I have paid for the repair already. I have been calling the store every week, sometimes twice a week for the past month. They always tell me that someone will call me back in 24h but I never got any call so far. I have called the main customer service line, they got my information but so far have not called back either.

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    57670

    Posted by chip (9 years ago)

    TERRIBLE CUSTOMER SERVICE! AVOID AT ALL COSTS! I returned a mattress 2 months ago and still haven't gotten a refund! They don't return your phone call, don't want to talk to you so they put you on hold until you hang up, incompetent, rude....I can't say enough bad things about these people. DO NOT PURCHASE FROM THEM IF YOU WANT QUALITY SERVICE OR YOUR MONEY BACK!

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    50900

    Posted by Customer (9 years ago)

    Customer Service is non existent. Dont pick up calls. Dont return calls!

    DONT EVER BUY ANYTHING FROM THEM!!!

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    38380

    Posted by Hannah Harrison (9 years ago)

    NEVER BUY ANYTHING FROM HEALTHY BACK STORE. Their customer service is terrible. I have been trying to return something for 3 months and still havent gotten my money back! Worst store ever!!!!!!! They don't pick up the phone and dont return phone calls. When they do pick up they dont do what they say they are going to do. The manager is RUDE!!! I think they make it near impossible to return anything to keep your money. Avoid this store at ALL cost.

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    38370

    Posted by anonymous (9 years ago)

    About 2 months ago I ordered the tempurpedic solutions bed. It took me almost an hour to do it over the phone because of the incompetent staff! They kept hanging up on me every time I was put on hold. It was supposed to be free shipping both ways but there is a $138 fee that they could not explain to me and about $175 restocking fee if you decide to return it. A month later I called back to exchange it for a different mattress and half way through that order she said that they would have to call me back some other time because she had to go to a meeting!!! I called back the next day and asked to speak to the manager who was quite rude. She said that she will process it and left it at that. This was 8 days ago. I did not receive a confirmation number or an email and my credit card has not been refunded yet. I called to check on it and they could not give me any information and once again said that they will call me back. Save yourself the headaches and don't waste your time on these people. All tempurpedics are the same price-buy it from another company!

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    37460

    Posted by Scott (9 years ago)

    I would not buy another thing from this company. They claim 100% risk free, until you try to return an item. I purchased a bed from them and after 6 weeks decided to take them up on their risk free trial reutrn policy. B.S. risk free. I'm the sucker who believed the store manager and his sales lines. As far as for my risk free trial--- I'm stuck with a bed I don't like all because I believed the company would stand behind the "risk free trial" they promote. My risk free trial cost me over two thousand dollars. STAY CLEAR!!!

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    35700

    Posted by Tom (10 years ago)

    I love the Healthy Back Store!!! They have taken care of me over the past 6 years. I buy many chairs from them for my employee's. If there is ever a problem THEY FIX IT! They are a smaller company and I like the fact that they treat you like family and not like a number! Thank you Healthy Back Store of Fairfax!!!!

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    1 person said 'NO'

    21750

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    Healthy Back Store Rating: 2.2/5 (23 votes cast) [3 votes came from reviews] 10 reviews by users total.

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