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Good Orient Review + Feedback & Discussion

Good OrientYou can write a review for Good Orient and also view its ratings and comments posted by others.

Read 18 Customer Reviews for Good Orient.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 8.74
How long did it take for you to get a reply from customer service? - 1 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of Good Orient & Testimonials

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Posted by CJ1998 (9 years ago)

Good Orient has all things Chinese related. From clothing, jewelry, and even Chinese pastries. I really like their service as I get everything on time and damage free.

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39 out of 45 people said 'YES'

29700

Posted by Bella (10 years ago)

Good Orient has good customer service. When the dress that I ordered was out of stock, their sales lady recommended alternative. I ended up ordering a cheongsam for my five year old daughter. The fabric of the dress is very good but its better to take it into a dry cleaner versus throwing it into the wash.

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37 out of 41 people said 'YES'

29650

Posted by Jo Anseline (6 years ago)

My beautiful chinese "Hanfu"

Thanks to everyone who worked on my piece.My order number is 111581, I just received my Hanfu today, it is awesome and everything fits perfectly! The colours are better than I thought and it fit perfect. The quality and service is great and I would just like to thank Eric in particular for providing excellent customer service. Thank you!

Pros:
  • Jo Anseline
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    32 out of 32 people said 'YES'

    154140

    Posted by Oana (10 years ago)

    My crinkle yellow nepal skirt is a essential for any woman's closet. I got mine at Good Orient. Its comfortable and a great skirt to wear during the summer. I love the movement of this skirt and I using wear it with a white tank top and chunky jewelry.

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    37 out of 43 people said 'YES'

    29670

    Posted by Sarah (10 years ago)

    My teenage daughter really wanted a traditional chinese dress for her prom. I helped locate one that she liked on goodorient.com. The dress is gorgeous and the fabric is fabulous. Its made out of silk and is dyed a beautiful red. My daughter felt like a chinese princess in it.

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    36 out of 42 people said 'YES'

    29690

    Posted by ZD (10 years ago)

    I collect Mao Zedong's memorabilia. Good Orient has a interesting Mao series that I raided. I have the famous red book to various cigarette holders. Goes well with poster series.

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    38 out of 46 people said 'YES'

    29680

    Posted by Abi W. (10 years ago)

    Goodorient.com have timeless sophisticated oriental dresses that flatters my figure. These dresses aren't your typical cheap dresses that you find in Chinatown, but nice tailor dresses. I just recently wore one to a dinner party with plenty of compliments.

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    35 out of 42 people said 'YES'

    29660

    Posted by Patrice (6 years ago)

    Maybe I lucked out?

    After seeing so many negative reviews for this company, I was surprised and pleased when the blouse I had ordered a few weeks ago arrived in pristine condition. It was the right size, right item, exactly matching the item on the picture. The blouse was very soft and comfortable. It was a tiny bit large for me, but that's because of my petite figure, not a faulty sizing chart. Thanks good orient!

    PS: If anyone is wondering, I ordered the white floral blouse.

    Pros:
  • comfortable
  • good quality
  • Cons:
  • not good tracking
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    37 out of 49 people said 'YES'

    140910

    Posted by BabyLove (10 years ago)

    My daughter looked sooo cute in her pumpkin costume that Good Orient provided!!!!

    The quality of their clothes are excellent and should be selling more and more clothing.

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    34 out of 46 people said 'YES'

    20090

    Posted by Jenna Bagnall (5 years ago)

    How fast we receive it....!!!

    I can't believe how fast my items arrived. All I kept saying was whats this when the DHL person showed up. Let me tell you this asian blouse is AMAZING! The quality is A+. The blouse is runway. Its the type of clothes I want to wear alllll the time but can't afford to(order number:117856). I'm so happy. It has a lot of versatility. You can wear it to work or you can wear it casual with that model flare. just want to say thank you GoodOrient for such wondeful customer service!

    Pros:
  • Good quality
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    20 out of 22 people said 'YES'

    155400

    Posted by Efrel (7 years ago)

    Goodorient thieves alert

    I ordered a dress in April. A month later, upon my inquiries, I was told that it was out of stock. I asked for a refund but was offered store credit instead. I insisted on the refund (many many emails exchanged with “Chris”) which never happened… That is how I lost $100.

    Pros:
  • NONE
  • Cons:
  • Item not in stock - no possible refund
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    48 out of 84 people said 'YES'

    France flag   Review came from France.
    131900

    Posted by Lin (7 years ago)

    If i could give this horrible business zero stars I would! I bought a dress, partial order number *** 384 , paid online with credit card. I get a first email saying everything is processed and then a few days later, I get an email from a person named Chris who tells me that they are out of the fabric and he asks me if i want store credit and to choose another dress. I tell him no. He writes back and insists a few more times . Then I insist on getting a refund because they didn't even have the product in stock! So then he tells me that it will take 15 days to get a refund. I call my bank to file a claim because something didn't sound right. Then Chris tells me that a refund might not be possible. Not possible? are you f****** kidding me? This company's website is in English and they say on their website that they take US based payments, so obviously they are accustomed to taking international transactions from the United States. He then tells me there are too many bank 'procedures' to follow to give me my refund. all this just sounds like fraud to me or at least HIGHLY unethical business practices. PLEASE DO NOT BUY FROM THESE LIARS!!!! Not only did they not have the dress in stock, they didn't even want to return my money. I call this stealing.

    Berkeley, California, USA

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    50 out of 88 people said 'YES'

    124500

    Posted by Emily (8 years ago)

    NEVER BUY FROM GOOD ORIENT!!!!!! I bought an item, shipped it back for a return because their website description was wrong, and never received my money back!!

    I ordered a dress for my wedding reception from Good Orient and sized it based on the tailor measurements listed on their website. The size I received was much, much too big (it was basically a tent on me). I e-mailed their customer service and asked for a refund as there would not be enough time before the wedding for an exchange. Miranda, their customer service representative, responded quickly and claimed the sizing was wrong because US vs. Chinese sizing was just different. I pointed out that while I know subjective sizing (S,M,L, etc.) would differ between locations, tailor measurements would not and that was what I used to select the size. Given that the dress wasn't even close to fitting, I again requested a refund. She told me I should mail the item back to China and they would issue a refund. I paid to ship the dress back and didn't hear from Miranda again for another month. At that point, she asked if I would prefer a store credit. Again I asked for the refund and she told me I could get a partial refund for the item. I asked if there was any way to get a full refund as the only reason I returned it was that the size description was incorrect. She then said she would forward the request on to her manager, but I would at least get my partial refund. After that, I heard nothing for months, even after multiple attempts to contact the company. Six months later, I still can't get ahold of anyone at the company and I've paid for the dress, shipping to me, and return shipping and have nothing to show for it. I filed a complaint with the Better Business Bureau. Good Orient has not responded to them either. Never shop with Good Orient and certainly don't bother with a return. They'll just keep your money and you'll end up with nothing!

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    48 out of 84 people said 'YES'

    120390

    Posted by mary ettinger (7 years ago)

    I ordered a clock from good orient and when I received it it was not the clock I ordered and it would not run. I contacted good orient and told them since it came from China I would accept the clock even though it wasn't the clock I ordered but it needed to work. They kept e-mailing respones to my request for help but none came. Then they just stopped responding to e-mails asking for a refund. I am out over 100$. I would never ever do business with this company again.

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    46 out of 82 people said 'YES'

    124710

    Posted by L (6 years ago)

    NEVER BUY FROM THEM!!!!!!!!!!!!!!

    IT'S BEEN 5 MONTHS SINCE I ORDERED AND I EVEN PAID FOR THE FASTEST SHIPPING!!!! A GIRL NAME LUCIE EMAILED ME AND SAID THEY WERE ON VACATION AND THEY COULD NOT MAKE THE DRESS UNTIL A MONTH LATER. I TOLD HER I WOULD LIKE A REFUND THE REASON I PAID FOR THE FASTEST SHIPPING IS BECAUSE I NEED IT FOR A CERTAIN DAY. NEVER GOT A REFUND AND SHE KEPT TELLING ME THAT THEY ARE GOING TO REFUND ME. DON'T EVER BUY ANYTHING FROM THEM!!!!!!!!!!!!!!!!!!!!!!

    Pros:
  • NONE!
  • Cons:
  • ***WARNING DON'T EVER BUY ANYTHING FROM THEM***
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    40 out of 78 people said 'YES'

    140860

    Posted by Jenny Nelson (5 years ago)

    Traditional Dark Red Plum Blossom Blouse

    I ordered this blouse for my daughters.We were both thrilled with the result(order number:117759). My daughter is over 6 ft so we knew we would have trouble getting an off the shelf outfit but GoodOrient made to measure service was the end to our troubles. It fitted perfectly and arrived way ahead of the estimated delivery time. The dress is top quality and better than it looks in the picture. I would use this company again should the occasion arise and have no hesitate in recommending them. Thank you from us both.

    Pros:
  • High quality
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    23 out of 45 people said 'YES'

    China flag   Review came from China.
    154870

    Posted by Jenifer (3 years ago)

    Stay away! Ripoff artists!

    Spent over $200 trying to get stuff for Halloween. ordered three weeks early and paid extra for faster shipping so I could get things altered if I needed it. Package showed up two days after Halloween. When I inquired about my frustration and returning the package, I was told they do not have a return shipping label option and that I would have to pay it myself. Did all that, and then they claimed the address was not found! Another $75 later and now had the package sent back to me! Been over a week since I have heard from anyone now they're ignoring me. order number 124695

    Bought: kimono, 2 pairs of shoes, mirror (never received)

    Order Date: 2015-10-12

    Date Received: 2015-11-02

    Pros:
  • none
  • Cons:
  • horrible service
  • no communication
  • no "easy" return process as stated on website
  • deceiving thiefs

  • Customer Contacted Good Orient Via:
    chris@goodorient.com

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    166190

    Posted by C Rowley (5 years ago)

    loooooooooove my asain blouse:)

    All I can say is...LOVE, LOVE, LOVE...when I first saw this chinese blouse I knew I had to have it...I was a little apprehensive about ordering it online since I had just recently had a horrible experience with another online retailer...anyway,I decided to take another chance and I was pleasantly surprised(order number:116998). I ordered this chinese blouse and it was literally on my doorstep in roughly a week...I chose the US size 10 in white and it fits perfectly....thanks Goodorient...you guys have a customer for life...!

    Pros:
  • Beautiful
  • Cons:
  • None
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    27 out of 47 people said 'NO'

    China flag   Review came from China.
    155550

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    Good Orient Rating: 2.2/5 (25 votes cast) [11 votes came from reviews] 18 reviews by users total.

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