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GoDaddy.com Review + Feedback & Discussion

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Read 7 Customer Reviews for GoDaddy.com.

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User-Submitted Reviews of GoDaddy.com & Testimonials

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Allen D. reviewer photoPosted by Allen D. (6 years ago)

Godaddy Dedicated Server Review

The Godday dedicated server support response time is not very good if your issue involves something a simple reboot cannot fix. The have to "escalate" it because their techs on the chat cannot KVM into your server, and you are assigned an incident id. Then it could be a matter of HOURS before they go in and do a simple fix. They'll ask you to "sync" your root password, which you provide and reply to the email right away. Then you wait after unacceptable amount of time (e.g. over an hour and a half) before they respond back and begin. A couple times now I've had this long downtime problem with them. It's frustrating, so when the term is up for my server I will switch to a different provider that offers quicker response time. The only plus I can think of for Godaddy dedicated hosting is that their network has been pretty reliable, amongst the better ones of the hosting providers I use (I have 5 dedicate servers with 5 different hosting companies).

Pros:
  • Above-average network uptime
  • Cons:
  • Your server could be down for hours as you wait for Godaddy to eventually get to it and fix the issue
  • price is not all that great when you have to renew and coupons and 1-year/2-year term discounts no longer apply
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    3 out of 3 people said 'YES'

    139930

    Posted by D. (7 years ago)

    I just got a Core 2 Duo from Godaddy. Funny thing is after I restart the server via "shutdown -r now" it never comes back up- can't ping it. So I did a chat with their dedicated server support and pretty much the person told me she has no access to the physical server and has to open a trouble ticket. Oooookay. Two hours later I get an email from them saying the server couldn't restart because of a sendmail configuration problem. They recommended that I re-provision the server (which would wipe out all the data). If I wanted to save the data, they would charge me $150 for taking out the drive and connecting it via an external USB case to the new server. Can't say I'm too happy with their support....

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    2 out of 2 people said 'YES'

    117400

    Posted by JG (1 decade ago)

    i haven't had a problem with godaddy except with their vps when they shut off my site saying it was causing high load. i like their 24 hour customer service i think it's a big plus vs. some of these cheapy web hosting services that only takes email requests and u never talk to a live person. i wish there were more godaddy renewal coupons though sometimes they have it.

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    1 person said 'YES'

    2290

    J.B. reviewer photoPosted by J.B. (4 years ago)

    Domain Auto-Renewal Price is Higher

    Today I got notification from Godaddy saying that one of my .com domains had been renewed for $12.42. Drat- that sounded high. I went into my account and tried to manually renew a different domain, and it said $10.99 instead. So I contacted their chat about it. After Over 15 minutes of waiting, this is what transpired:

    JB - Today I got an email of a domain of mine auto-renewing for $12.42 but when I tried to renew a domain manually it says $10.99. Please advise.

    Leigh - Sometimes tax is involved. I need to look at your account, though, to be sure. One moment please.

    Leigh - Which domain is this for? I see several.

    JB - On the receipt, it says $12.24 then + .18 cent icann fee, where as if I try to renew a .com right now, it says $10.99

    Leigh - What is the other .com that's coming up for $10.99?

    JB - Any one of them- pick one

    Leigh - So the next .com I see for renewal comes up in August and the reason that is discounted is because it is taking into account the fact that it doesn't expire. So you get an early renewal discount.

    JB - So an auto-renew doesn't get an "early renewal" discount?

    Leigh - No it does not.

    JB - So there is actually a disadvantage price wise to go auto-renew?

    Leigh - I would definitely agree with that. I always encourage renewing about a month in advanced because of those discounts that are given.

    Leigh - Auto Renew does it a few days before but the early renewal discounts happen if you check on doing it a month before.

    JB - In that case I don't think I will be using the auto-renew feature any more

    Leigh - I would be happy to turn it off for you if you would like?

    JB - I actually already did for the few I had it on for

    Cons:
  • you get ripped off if you leave automatic-renewal on
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    160430

    Posted by Andre (1 decade ago)

    GD has fantastic customer service 24x7 365 days/year. That's pretty important when your server runs into problems and you need to call tech support. Everytime I called they're pretty knowledgeable and helped out. I wouldn't hesitate getting another server from them again.

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    3360

    Posted by dotSky (1 decade ago)

    Lately I've had this strange error with their dedicated server. Basically after I scp files to my other servers (not hosted at Godaddy), my ssh session gets disconnected, and then I can't ping the particular IP of the server I was logged into. The weird thing is that I was able to ping the other IP addresses of the server and even ssh into it. The network "disconnection" for the IP would last for about 10 to 15 minutes, and then everything goes back to normal. WTF?? Anyone else having the same problem? Rebooting the server did nothing to fix this, so I'm thinking it's some sort of firewall/router issue going on with Godaddy.

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    2920

    Posted by David (1 decade ago)

    I like GoDaddy overall. Most of the time you can find coupons that will let you get $6.95 domain names. Cool thing is that they also include free email to go with your domain. Their hosting is also pretty competitively-priced, especially if you sign up for a one-year plan and apply a 10% or 15% off coupon. Also their tech support is 24x7, unlike some of the cheap hosting companies out there. If you do their VPS hosting beware of "too many open files" problems that could lock up your virtual server. My recommendation is to setup a cron job to automatically reboot your VPS nightly.

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