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Coupons/Deals  ·  New Promo Codes/Coupons  · February 21, 2018

Gilt City Review + Feedback & Discussion

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Read 15 Customer Reviews for Gilt City.

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User-Submitted Reviews of Gilt City & Testimonials

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Posted by Patricia M. (4 years ago)

No stars is more like it!

I bought a Gilt City voucher for a "rooftop pool" at Le Parker Meridien on West 57th Street. 2 months for $700 -- which is a lot of money, but I've never found a rooftop pool in Manhattan to enjoy on the scorching hot days we get.

When I got there, it turned out the pool was *not* on the roof -- it's one floor below with a plaster ceiling above it. My gym already has an indoor pool so I had no need for another membership -- I immediately called for a refund, which both the customer service rep and his manager said I wasn't eligible for. I explained over and over that my voucher very clearly says "rooftop pool" (I have a screenshot of it for proof) so I insisted they refer me to someone who could give me a refund. They said they would pass it on to the correct department and explain what happened.

I very clearly told the manager I insisted on talking to that department directly (he was very rude and refused to listen to reason so I didn't trust him to pass on the real story)-- nevertheless they contacted me a week later to deny the refund.

I'm sure I'll get my money back through my credit card (I called to dispute the charge the instant I finished my call with the so-called customer service manager)-- but Gilt City lost a customer in me. Baiting and switching is no way to do business -- I definitely recommend you avoid them like the plague!

Patricia M.

Brooklyn NY

order #8071 (*last 4 digits only)

Bought: One two-month rooftop pool membership at Le Parker Meridien

Order Date: 2014-05-21

Date Received: 2014-06-21

Pros:
  • Idea of rooftop pool membership was incredibly delicious.
  • Cons:
  • Reality was a not-great indoor pool *not* on the roof
  • customer service was rude and unhelpful
  • I was never given a chance to state my case to whomever has final say on refunds
  • they falsely advertised.

  • Customer Contacted Gilt City Via:
    (877) 280-0545

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    4 out of 4 people said 'YES'

    161140

    Posted by Andrew (5 years ago)

    Vouchers not honored

    I went to Bliss Spa after purchasing two vouchers for different treatments on Gilt City. I know Bliss from New York and thought this spa would have a similar level of service. I was wrong.

    First of all, the place is small and cramped. There is no real shower, the steam and sauna don't really work properly, and the waiting area is small. They provide some cheap cheese and crackers and some tea. They have a better spread at the cheapo thai spa I go to.

    I had three different treatments during my visit. First a thirty minute body rub. I requested a male because I really like someone who can put some muscle into it. The guy was great, really worked over my neck and shoulders like I asked him to.

    Next I was taken to a thirty minute oxygen blast facial. The facialist was very skilled and it felt great. I don't get a lot of facials so I don't have a lot to compare it to, but it felt nice.

    My last stop was the manicure area where I had my hands worked over. It was out by reception so it's in a sort of awkward space and I would have gotten dressed if I'd realized ahead of time. The manicurist did a good job too.

    I went back to the locker room to shower which is when I realized there wasn't really a shower. I just put my clothes back on over my oily body, which wasn't particularly pleasant, and headed out to settle up my tab.

    The front desk was unable to process my Gilt voucher, despite having taken my information when I made the reservation and assuring me it would be fine. The guy at the front desk was not at all helpful and tried to make me pay. It was a half hour debacle that really just ruined the whole experience. If it weren't for that, I might have given it two stars, but that was just really a terrible way to end a massage.

    I called Gilt to try to resolve the issue and get a refund on my other voucher since I have no interest in going back here, but they said they can't give a refund, even though the vendor refused to honor my voucher. It was my first time using Gilt City. Unfortunately, I've already purchased some other vouchers on that site, but after I use those I definitely won't be back.

    Pros:
  • None
  • Cons:
  • -Bad customer service
    -Vouchers not honored
    -No refunds
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    3 out of 3 people said 'YES'

    156030

    Posted by allisondbl (3 years ago)

    DO NOT BUY FROM THEM THEY ARE NOT HONEST MERCHANTS AND DO NOT S

    Order No. 66667907

    Six months after purchase the above item stopped working. Period. Treated it as a lamp: turned it on and off. That's it. On calling to complain they simply said it was purchased too long ago and offered their - apparently standard - $10 credit. Why on EARTH would I buy something ELSE from them? I'm sorry, but six months is simply too short a time for a lamp to stop working. Was it used? Refurbed? Cheap? Don't know, do know I expect more. Based on all the reviews I now read below, this is their modus operandi. DO NOT BUY FROM THEM THEY ARE NOT HONEST MERCHANTS AND DO NOT STAND BY THEIR PRODUCTS.

    Bought: Design Craft
    Hayden Table Lamp
    Color:chrome finish

    Order Date: 2014-12-18

    Date Received: 2014-12-24

    Pros:
  • NONE
  • Cons:
  • Stopped working after 6 months.

  • Customer Contacted Gilt City Via:
    (877) 280-0545

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    2 out of 2 people said 'YES'

    164470

    Posted by John in SF (5 years ago)

    Gilt City = horrendous customer service and unusable vouchers

    Customer service never responded regarding a voucher that was completely unusable. Horrible division of Gilt and truly hurts the brand. Buying Gilt city vouchers is like flushing your money down the toilet, but somebody comes by and spits in your face after as a bonus.

    Bought: Pick Me Up Limo voucher

    Order Date: 2012-11-21

    Date Received: 2013-05-22

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    2 out of 2 people said 'YES'

    154790

    Posted by notveryhappy (5 years ago)

    Gift Fail

    I tried to buy a friend a massage advertised on Gilt City as a gift for her birthday. However the voucher just came out as if it were a regular purchase. I contacted customer service but they said they couldn't mark it as a gift but somehow changed the name on it in the background somewhere. I don't want to give this to my friend, how awful if she gets there and they won't honor it! Plus it shows the price which is really lame. Would never buy a gift from them again, probably won't buy anything from them again. Not my problem if their system is buggy!

    Pros:
  • Nice
  • high end merch.
  • Cons:
  • Gift fail
  • customer service unable to fix.
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    2 out of 2 people said 'YES'

    150920

    Posted by Customer (5 years ago)

    Poor Service, Not going back again

    No shipment tracking, false promises on delivery dates, not reliable customer service

    They promised that a certain item will be delivered within a specific time-frame but even after a week it wasn't even trackable on the carrier website. They didn't even ship it days after the promised final delivery date. Just very poor experience overall.

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    3 out of 4 people said 'YES'

    145300

    Posted by Rklo (7 years ago)

    Customer Service is not a strong hold for them...I live in a state that does not allow for coupons like these to expire and when I called the vendor of the coupon I bought they told me I could not use it past the expire date. Called buywithme and they wanted to make and "exception" and refund me half of what I paid for the item...bogus!

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    3 out of 4 people said 'YES'

    97030

    Posted by Arthur Zrodlo (2 months ago)

    Don't make ANY mistakes, they will refuse to give you a refund

    Why isn't there a 0 star rating, in face I would give Gilt City a Negative 5 stars compared to their competitors like Groupon and Living Social.

    I recently purchased a Gilt City Deal, Order Number: *****4830, for Hello Fresh accidentally not knowing/seeing that the offer was ONLY valid for new Hello Fresh customers, upon discovering my mistake I contacted their Customer Service who told me that they could not issue a refund for the deal and suggested that I wait until the deal offer expired and used the voucher value against the full price of Hello Fresh Service after contacting them about it. They even had the gall to tell me that they have made exceptions for others under certain circumstances but that they wouldn't be able to issue the refund to me in my circumstance.

    I would avoid purchasing ANYTHING from GILT CITY and would also be VERY weary of purchasing anything from any of their Gilt affiliates. With such poor customer service I hope they will lose many customers, me included, and hope that many see this review so they are warned of my horrible experience with this unethical company.

    Bought: One Family Box of Classic Meals for Four

    Order Date: 2017-11-27

    Pros:
  • Seemed like a good discount at the time
  • but it was Cyber Monday.
  • Cons:
  • Very Poor Customer Service
  • Refuse to Refund Any Deal You cannot use

  • Customer Contacted Gilt City Via:
    (877) 280-0545

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    1 person said 'YES'

    168390

    Posted by S.Korber (3 years ago)

    Gilt City Haircut Voucher for Mark Garrison Salon

    I wish I would have read all these reviews on Gilt City coupons before purchasing this one. I purchased an $85 haircut voucher for Mark Garrison salon (supposedly a top rated salon in NY) the voucher itself said to tip on the "full value" of the haircut. So I asked the woman at check out what is the "full value" and the stylist who cut my hair is only at the $90 level. So needless to say I got a mere $5 off a mediocre haircut. One could argue the "treatment" included on the voucher and the 20% off a retail item was a good value but we all know these are just gimmicks to "add in" to the voucher. Never again will I purchase a voucher from Gilt City again -- they aren't a good value. And I won't go into my thoughts on Mark Garrison salon here except to say I won't be going back there either. It's clear they're desperate to get customers in their doors and if they wanted to keep new customers they should offer a little more value when participating in such promotions.

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    1 person said 'YES'

    163720

    Andrea reviewer photoPosted by Andrea (3 years ago)

    The Worst

    The gym I bought classes from no longer offered classes at a time I could take them, which was different from when I got the voucher. Gilt refused to give me a refund over and over, even though the gym owner kept telling me "you should just get a refund" and I pointed out that what I bought was no longer offered by the vendor. They just total a-holes about it. Finally I got my credit card to do a chargeback to my card. I had another voucher that is for a $70 haircut and while making the appointment, I asked how much the stylist gets for a cut and it was a maximum of $60. That is a total cheat. I have unsubscribed and would NEVER buy from them again. (BTW, their Gilt.com site is also a rip-off if you read the fine print. Lots of the products are made FOR THEM and the "comparable value" is a made up number. I bought fancy sheets from them that were supposed to be like $300 queen sheets. They are ok, but barely fit and not so high end)

    Bought: 10 workout classes/Brookline,MA
    Haircut at Athena Aveda, Boston


    Customer Contacted Gilt City Via:
    service@giltcity.com

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    1 person said 'YES'

    163420

    Posted by vg (4 years ago)

    Gilt is a scam

    v g. reviewed gilt (in shopping)

    Gilt is the Worst!!!! I am an avid online customer. I love the discount sites. I have been a groupon customer since they began. I never had a problem with groupon and the items are pretty much as they are stated, no bad surprises mostly good ones.

    Living Social same thing. very good no problems.

    my friend bought me a gift certificate to blue apron for 3 meals to be delivered to my home. I went to redeem and was told I have to join a weekly subscription or they will not honor, I never heard of this. Why would they issue a gift cert if they are not honoring. Scam. I am deflated and feel like they got us.

    never again....

    Bought: Blue Apron

    Order Date: 2014-05-09

    Date Received: 2014-05-16

    Pros:
  • easy

  • Customer Contacted Gilt City Via:
    (732) 223-1946

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    1 person said 'YES'

    160780

    Posted by Syd T (7 years ago)

    Bad Service with buywithme.com

    This is a horrible social coupon service. They use substandard vendors and don't respond to customers when we have issues. Don't use them!

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    1 person said 'YES'

    126220

    Posted by 4 (7 years ago)

    great site. love the spa deals. enjoy checking my email every morning to see what the deal of the day will be!

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    1 person said 'YES'

    109500

    Posted by SinclairSloan (7 years ago)

    So - BUYWITHME is like a lot of other sites that have great deals (Groupon, etc). However they have no site to ask running questions, they do not respond to complaints, either via email, through the Buywithme site or when you leave messages. Overall Buywithme is good, when it works, but if you have ANY problem at all you will get zero help or service.

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    1 person said 'YES'

    92910

    Posted by John (8 years ago)

    Good Stuff. Glad to have the service.

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    1 person said 'YES'

    74840

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