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Coupons/Deals  ·  New Promo Codes/Coupons  · October 16, 2018

Gift Card Lab Review + Feedback & Discussion

Gift Card LabYou can write a review for Gift Card Lab and also view its ratings and comments posted by others.

Read 97 Customer Reviews for Gift Card Lab.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 11 people rated the prices offered by the store a score of 3.76
How long did it take for you to get a reply from customer service? - 76.18 hours on average experienced by 11 people hour(s)

User-Submitted Reviews of Gift Card Lab & Testimonials

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Posted by Kate Thompson (8 years ago)

My experience with Gift Card Labs suggests that their gift cards are total scams. Everytime I tried to use the cards it asked for a PIN number which I didn't have and could not obtain. Then they start to apply high monthly fees to the card. The cards expire quickly and then they charge you for a replacement card. SCAM!

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11 out of 11 people said 'YES'

108620

Posted by S. McDermott (7 years ago)

Inconsistent and Unreliable!!

I have been dealing with an ongoing issue with two cards of mine since January 2012. I received these two cards, each with a value of $250, so a total of $500, in December 2008 as a Christmas gift from a family friend. In January 2012, over my University’s winter break, I found these cards and noticed they had expired in 12/09. When I called to replace the cards, I was furious to hear that they only had $91.60 on them, $183.20 total, less than half of what the cards were purchased for!! Monthly maintenance fees had been taken out each month, although in the state of Massachusetts this is illegal and can be fined up to $300 for each violation, as evidenced in Massachusetts General Laws, Part IV, Title I, Chapter 266, Section 75d. Now the company is telling me that I need to read the “Terms of Use Agreement”, when clearly stated on the back of my card it reads, “A Monthly Maintenance Fee of $4.95 per month beginning on the 7th month from the day of purchase will be applied to any remaining balance, except where prohibited by law”. Well after presenting them with this information, the company decided to credit me $44.70 on one card and $0 on the other! I guess they would like me to say “Thank You” for it, but technically you still stole $158.40 off two cards for a total of $316.80!! That’s like a thief returning $44.70, when he or she really took $316.80! Do you really expect me to say thank you? I wish I were done complaining, but I’m not. When I called back in January 2012, to get the money issue rectified, I was never offered the option to “cancel” these cards, so guess what? My two cards received two more $4.95 charges, for another total deduction of $19.80, while waiting for them to resolve the account balance issue! I spoke to a representative yesterday on how the results of the claim were their inconsistent and unfair, and each card should be assess and credited the same amount. He spoke to his supervisor, who agreed and promised to have the issue resolved by the end of the day and to call me back by the end of the day. Well, the supervisor never called, so I had to call the company again today. Today, I expressed my concerns of inconsistency and reliability. They were inconsistent with their claims and unreliable in that a supervisor of the company did not call back. I was connected yet again to a supervisor, who tried to explain that I didn’t read the “Terms of the Use Agreement” and that this Maintenance Fee can be applied in all 50 states, so I again read her the statement from the back of the card (quoted above). She filed yet another claim for me, in which I would have to wait another 2 weeks to hear back about! My next concern was that another “Monthly Maintenance” fee would occur between now and then, and I would lose yet another $9.90. So I asked if she could stop assessing the fees, she told me we should just go ahead “cancel” the cards and have the company send me new ones. Well, why wasn’t I offered this option 2 months ago during my original claim!? You took $19.80 more from me because you couldn’t resolve my claim within a reasonable period, yet still assessed maintenance fees? She, yet again, filed another claim for this too! Then, she explained in order for me to receive “replacement” cards, I would be charged $15 per card, another $30! Now, I’m livid with this company. The two cards I received as a Christmas gift from a family friend in December 2008 were valued at $500, today I was “shipped” two replacement cards for $187.50 total, and I feel as though I was robbed of $312.50. I put “shipped” because, with this company’s track record from the comments below, I may not even receive these cards. I’m going to end on this note, this company is inconsistent and unreliable, they aren’t worth giving your money to, and please if you are considering purchasing gift cards for others there are much better companies other there!! S. McDermott of Massachusetts Card Numbers (x2): 479838010023****

Pros:
  • None- wish I could have given them a 0 for a rating.
  • Cons:
  • Inconsistent
  • Unreliable
  • Unhelpful
  • Time consuming
  • Avoidance
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    The cards you received are a part of our Incentive Card program. Under the CARDAct Law passed on 8/22/2010, cards ordered under the Incentive Card program are allowed to assess fees and our issuing bank (The Bancorp Bank) has a national charter which exempts cards from State Laws surrounding fees.

    The fee schedule is printed on the back of each card, on the sticker affixed to the front of each card, and in the issued copy of the current Cardholder Agreement. The 2008 Incentive Cardholder Agreement outlines that fees begin the 7th month following the purchase date of the card. The 2012 Incentive Cardholder Agreement outlines that fees begin 5 months prior to the card expiration.

    In reviewing the original card order, how the cards were mailed, call records and notes, CardLab has been more than forthcoming with our fees, policies and procedures.

    With all of that being said, we do not want our customers or recipients of our cards to be unhappy and we strive for 100% customer satisfaction. As a onetime courtesy, CardLab has credited the cards back to their full balances of $250.00. Our records indicate that both replacement cards have been received and were activated by you on 3/21/2012.

    Please note, the fee schedule for each card has been reset and will begin assessing the monthly maintenance fee 5 months prior to the card expiration. You will need to use the cards in full to prevent any additional fees from assessing to the cards prior to the set schedule, as we are unable to waive or prevent the fees from assessing.

    If you have any questions or require clarification of the fee schedule, please call 866.293.4129 and request to speak with John, our Client Relations Manager.

    Sincerely,
    Rebecca Killam
    Marketing Associate

    9 out of 12 people said 'YES'

    137610

    Posted by LT (7 years ago)

    Horrible

    We ordered a gift card with TWO DAY SHIPPING. A week later, the order is still not here. Customer Service refused to simply refund the difference in regular shipping and two day. Kept telling us everything they COULD NOT do - and nothing that they COULD.

    HORRIBLE EXPERIENCE AND WILL NEVER EVER RETURN! BEWARE.

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    I sincerely apologize for the delivery issues with this order. As outlined on our website and during check-out, CardLab’s production time is 2-4 business days prior to the order getting shipped. If your order was placed on Monday with 2nd Day Air, the order should arrive no later than the following Monday. So that we may further investigate and determine if your order requires a refund due to a shipping delay, please call 866.293.4129 and request to speak with John, our Client Relations Manager.

    Sincerely,
    Rebecca Killam
    CardLab, Inc.
    Marketing Associate

    7 out of 8 people said 'YES'

    134070

    Liz reviewer photoPosted by Liz (3 years ago)

    I think I've been scammed...

    I bought a $25 e-gift card for my dad for Father's day Invoice #: 1118625-0000-150614. He never received the email. I had to call several days later to request it be sent again. Then it didn't work. When I called, they said they were having problems with their e-cards and the matter would be solved in 24 hours. We tried again, it didn't work. I called again and they said 2nd level support was working on it. I wait, and it still doesn't work several days later. Then I call back and she said she was sending it to her manager, but I told her I wanted a refund instead. They tell me okay, they will process my refund. I didn't get it by several days later so I call again asking for status, and they say that they are having "issues" again, and that it should be a week! More than a week has passed, and today I called (July 20) and ask about it, and I was told that my refund was issued on July 1st (supposedly) but it can take up to 15 business days for it to come in. That is the stupidest thing I have ever heard - and if my calculations are correct, my money should have come in by today anyway. This company is a scam - beware! And I see how they play this page -- every time someone gives them a one-star, they "reply" and give themselves 5 stars.

    Bought: IHOP $25 e-card, Product SKU: EINTHP025

    Order Date: 2015-06-16

    Pros:
  • I can't think of any at this point.
  • Cons:
  • Telling customers that they are having problems with their systems and that's why the e-card link doesn't work?

  • Customer Contacted Gift Card Lab Via:
    (844) 363-8928

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    Hi Liz,

    I'm very sorry you had trouble with your order. I have forwarded your comments to the head of customer service so that we can improve the experience moving forward. We have had trouble with our eGift processing, but I agree this could have been handled better.

    Thank you for reaching out.

    3 out of 3 people said 'YES'

    164790

    Posted by Carolyn (4 years ago)

    Frustrating and Customer service is awful

    I purchased 5 cards with $100 each on them. I did this on Dec. 22, then paid $25 for next day shipping and got them on the 24th. All was good until on Dec. 26, my son activated his card and saw he had ZERO balance. So I called the customer service number a few times. They don't make it easy to speak with a person. When I finally got to someone it was a man who had a very strong Filipino accent who was hard to understand. He told me that when you order cards, the funds are not available on a card until 4 business days have passed. I was really mad becausae I said why would you do that? The funds are already taken from Gift Card Lab from my credit card, so why do you need to wait four days. AND why would you have next day shipping when you can't even USE the card for at least four days? So he gave me another number to call and they could release the funds early. So I called the number and got to a wrong department. The guy gave me instructions to call the number and press 2. So then I got a woman who was really rude and spoke to me like I was a child. All in all, their 4 day policy is BURIED in fine print. AND, if they are going to offer next day shipping, they should make it clear you cannot use the card for four business days. Very sneaky, and horrible customer service.

    Bought: Gift Cards

    Order Date: 2014-12-22

    Date Received: 2014-12-24

    Cons:
  • You can't use the cards
  • even though they take your money immediately
  • for four business days after you receive the cards.

  • Customer Contacted Gift Card Lab Via:
    support@giftcardlab.com.

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    4 out of 5 people said 'YES'

    162920

    Posted by John Metarelis (7 years ago)

    Response to S. McDermott

    I am truly sorry for the inconvenience that you have experienced. Please feel free to give me a call at 1-866-293-4129 Monday through Friday from 8:30 to 5:30 CST, and ask for the Client Services Manager. I would appreciate the opportunity to discuss the situation with you, and see if I can help resolve the problem for you.

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    4 out of 5 people said 'YES'

    137640

    Posted by Peter Johnson (8 years ago)

    Giftcardlabs is a joy to work with. I read about them in Multi-Housing News and tried them out because I was looking for a way incentivize renters to renew leases. The cards have been great for this and the one time I had an issue with the cards, Giftcardlab took care of the problem quickly. I'm taking the time to post here because I think companies that give great service are few and far between and should be rewarded.

    Peter

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    6 out of 9 people said 'YES'

    118870

    Posted by Emily Fife (8 years ago)

    I've used Giftcardlab at least half a dozen times have never had a problem. Carrie and her team are always helpful and I would highly recommend them. We use the cards for employee recognition.

    Emily Fife

    Director of HR

    Methodist Hospital

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    5 out of 7 people said 'YES'

    118430

    Posted by Ari (3 years ago)

    DO NOT USE THIS COMPANY

    I am astounded that this company has managed to stay in business for as long as it has. After placing an order for employee gift cards to be distributed at our annual dinner over a week ago and paying for expedited shipping, I got concerned when I did not receive the cards. After being put on hold for over 20 minutes, they asked me over 10 questions to "verify the charges". Once the questions were answered, they transferred me to their corporate cards division (probably a small room across the hall). The guy asks me the same questions and after wasting over another 30 minutes of my time, he finally says I cannot guarantee that you will have the cards on time!!! Their incompetence and lack of care is beyond anything I have seen

    Bought: Gift cards for christmas

    Order Date: 2015-12-08

    Pros:
  • Virtually none
  • Cons:
  • Bad service
    Incompetence
    lack of care

  • Customer Contacted Gift Card Lab Via:
    (844) 363-8928

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    2 out of 2 people said 'YES'

    165910

    Posted by Carolyn (3 years ago)

    Gift Card Lab

    Do not order a gift card from Gift Card Lab! I ordered one and never received it. I called them at least 3 times and asked for a refund and they kept telling me it takes a while to see the refund back on my card. Now 3 months later, I was just told that I will not be getting a refund because all sales are final. I NEVER RECEIVED THE GIFT CARD!!!! Not reliable and not helpful.

    Bought: Dunkin Donut Giftcard

    Order Date: 2015-08-26

    Cons:
  • Never received gift card and could not get refund.

  • Customer Contacted Gift Card Lab Via:
    (844) 363-8928

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    2 out of 2 people said 'YES'

    165570

    Posted by Jerry (3 years ago)

    Crappy product, worse support.

    I ordered an e-gift card for a friend on her birthday, assuming it would be immediately delivered (order #1115580). When she had not received it three days after her birthday, I called Gift Card Lab. They said the order was still "pending". They also said it could take up to a week to deliver an e-card -- WTF?!?

    I'll NEVER use these bums again!!! The whole point of doing an online e-card is so that you can send it immediately. I forgot my friend's birthday, and so this was a last-minute thing, and Gift Card Lab let me down, miserably!

    Bought: E-gift card

    Order Date: 2015-06-04

    Pros:
  • None
  • Cons:
  • Falsely advertised product (immediate delivery)!

  • Customer Contacted Gift Card Lab Via:
    (844) 363-8928

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    All orders go through a review process including eGift cards. While we understand we need to work on shortening this process, most cards go out within 4 hours, but it can take up to 72 hours.

    We sincerely apologize for the inconveniences this may have caused.

    3 out of 4 people said 'YES'

    164460

    Posted by NANCYA (4 years ago)

    STAY AWAY FROM THIS SERVICE!

    Date: 12/15/2014

    Invoice #: 789068-0000-141215 I ordered 3 gift cards for family members I was going to see a few days before Christmas. I ordered my cards on 12/15/14 and paid $18 for 2 day Air shipping. I never got a confirmation that my cards had been shipped, so I finally called in myself to see where my cards were. They told me they would be there today, (12/22/14) So I activate the card and surprise my nephew with the card. I take him shopping since I won't see him again for a while. He picks out his toy and feels happy to give his card to the cashier---AND IT DOES NOT WORK. TURNS OUT THE BALANCE IS $0!!!! I feel embarrassed to have given him the card. The next day I call back and the idiot customer servise person tells me "well yes, I see that you never loaded funds into the card" I tell him, Really? So I purchased a card for $0? How does that make sense? So he has to get a manager, which informs me "oh yes, we don't load the money into the card until after we ship the card, so your money should be there on Friday 12/26/14" I tell him "then why did I pay for 2 day air shipping, why should I have to pay for that!" He tells me Oh sorry theres nothing I can do about that, I don't even have your shipping information available. So yep, they charged MY debit card RIGHT AWAY, but it is now 12/24/14 and the cards still have a $0 balance. STAY AWAY FROM THIS COMPANY!!!!!!

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    3 out of 4 people said 'YES'

    162880

    Posted by KevinD (4 years ago)

    Garbage - Not a service for the everyday Gift Giver

    This company is Garbage! My 8 and 12 year old sons both received a $100 Visa gift card for Xmas a few years back. They promptly put the cards away for the purchase of a special gift in the future. Well the future now seems to have included $49.50 in service fees PER CARD. After speaking to a Customer Rep and his Supervisor, the company is hiding behind its fine printed policy on the card. NEWS FLASH Gift Card Lab, Children do not read fine print on the back of gift cards, nor do they understand the verbiage on the front sticker. From an adult perspective, the fine print on the back of the card is vaguely written and implies the service fee is assessed after 12 months of inactivity of an activated card! So tell us, how can there be activity on a card that hasn't been activated? I find this a deliberate attempt to mislead the consumer and beat young children out of their gift money. The gift card recipient is not the purchaser and is not as aware of your moronic policy as you think. How do you sleep at night juking kids out of their gifts and gift givers out of their generosity? Is your business model really based on profiting from unsuspecting children and consumers who take their time making purchases? You should be ashamed! Garbage! Rating = 0! Customer ID 1386 & 1374.

    Date Received: 2012-12-25

    Pros:
  • Business oriented service.
  • Cons:
  • Service fee policy.
    Not for average consumer

  • Customer Contacted Gift Card Lab Via:
    support@giftcardlab.com

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    Hi Kevin,

    I understand you're angry about the fees assessed to your sons' cards. I've spoken with our customer service manager Leslie and she would like the opportunity to make sure you're satisfied with our product and service. We just need the full 10 digit customer ID numbers on the back of the cards. Please provide this via email to support@giftcardlab.com or call 1-888-293-4129 and ask for Leslie.

    2 out of 2 people said 'YES'

    161940

    Posted by Ben (7 years ago)

    I used Giftcardlab for a total of three orders in the past six months and couldn't be happier. I previously used Giftcards.com and found that I could never get a hold of customer service and the quality of cards was just not up to snuff. The team at Giftcardlab is always available (even after hours) and I have not had one problem with my orders. I would recommend them to anyone looking for sales incentives.

    Ben

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    5 out of 8 people said 'YES'

    121310

    Posted by Denise Torrey (8 years ago)

    I have placed 7 orders with gift card lab for a total of 3500 cards in the last 9 months. I have not had any problems with order entry, delivery, activation, card usage by all different people all over the US, dollar amounts or any other aspect of the program. The only problem I have is clients that try and use the card for more than the dollar amount on the card and the calls to me as to why they don't work.

    In all of the 3500 cards ordered, I had 6 cards that would not work. When I called customer service about this they told me exactly what to do and the problem was rectified right away. I would highly recommend using them as I have actually spoke with every customer service person there.

    Last order number 1z55x780015701xxxx

    Denise M. Torrey

    President and CEO

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    3 out of 4 people said 'YES'

    117190

    Posted by Joe Baker (8 years ago)

    Worst customer service ever. I ordered a gift card for an employee. Then the order was held up because they wanted additional information that wasn't requested at the time of purchase. I was then informed it would take over 15 days to deliver the card. I attempted to cancel the order but was told I couldn't. I waited the 15 days, and tried again to cancel the order (the card had not arrived in the meantime). I was told they meant 15 business days, so I'd need to wait another week to cancel. I waited the week, actually 10 more days, and called again to cancel. It took them 10 minutes to find my order, even though I had the invoice number. Again they assured me the card was just about to arrive (now over one month after I placed my order). I had to insist three times that I wanted to cancel. After cancelling, I was told they would send me a check in 4-6 weeks, that they couldn't cancel the charge to my card.

    I can't tell if GiftCardLab is just incompetent and rude, or actually fraudulent, but I won't be doing business with them again. I'd give them zero stars if I could. Too bad, I'd hoped I'd found a good way option for employee rewards.

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    2 out of 2 people said 'YES'

    92920

    Posted by David Jones (9 years ago)

    First, I want to disclose that I am the CEO of Card Lab, Inc., the owner of GiftCardLab.

    I have taken the time to read all of the reviews and I must admit that I was taken aback by a few of the negative remarks. We readily make our support contact information available on our website and my team will always get to the bottom of any issues you may be having. No company is perfect in all situations, but we will work hard to fix any issues you may experience. Please email support@giftcardlab.com or call 866.293.4129. If you do not feel like you have received excellent service, then please email me directly at david.jones@giftcardlab.com or call my direct line at 214.618.7047.

    I would like to respond to a couple of the remarks made in earlier reviews.

    • Chris, We absolutely ship cards to residential address

    • Janet, We will refund cards that have expired

    • Katie, I suspect your cards were part of a group of 80 cards that were mistakenly shipped to the wrong address by our fulfillment vendor. Please contact me and I will make sure you are taken care of. I am sorry for the inconvenience.

    • Ryan, We only sell cards in the U.S. due to Patriot Act issues and I suspect that is why you were having problems. Please contact me if you still need help.

    • Speaking to the general remarks in regards to the maintenance fee charged to the card in the 7th month. We are a for-profit company and this fee is how we generate revenue. If we did not draw the fee off the cards, the state would claim the money under escheatment laws. We do make this clear as part of the ordering process and clearly state the fee on the activation label affixed to the card.

    I have asked that my head of client relations monitor this forum and take care of any issues posted but I urge you to contact support@giftcardlab.com first and give us a proper chance to rectify the problem.

    Thank you,

    David S. Jones

    CEO

    Card Lab, Inc.

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    This is a total scam. I keep calling and getting sent back to the same phone number that I started with. They say they have to send me to another company, and then send me back to the very same company. I have been ripped off on Christmas Day by this company, thinking that I was ordering a Target card for my son. Instead my son and I have been robbed on Christmas. Talk about the epitome of Scrooge

    4 out of 6 people said 'YES'

    54440

    Posted by Nena Mower (3 years ago)

    Scam

    I tried to buy a simple Safeway gift card for my college student. An email said I had to call in to authenticate my information due to an internal auditing system. After I answered a ton of questions and provided more information they said my order was cancelled and would be refunded. In the meantime the funds have already been held at my bank. Another scam in my opinion!

    Bought: Safeway gift card
    *******-0000-151028

    Order Date: 2015-10-29

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    1 person said 'YES'

    165540

    Posted by Sabrenia (3 years ago)

    Never received card

    i ordered $25 bp gift card september9 on september 11 i got email stating card was shipped waited 2 weeks still no card. Contacted customer service they stated they mailed card on September 24 so i have waited 2 more weeks, still no card. I contacted customer service again they said they would refund money, but still nothing!!!!!! I am also contacting the BBB because this don't need to go on ripping people off

    Bought: $25 bp gift card

    Order Date: 2015-09-09

    Pros:
  • no pros
  • Cons:
  • bad business
  • definitely recommend
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    1 person said 'YES'

    165460

    Posted by Stephen (3 years ago)

    Nothing but a scam

    Never will I use this company again. After paying for expedited shipping it still took a almost a week for the card to arrive. Once it did then the funds are still not available. Despite many calls to their customer service the money is still not on the card. What should have been a pleasant fun experience has rapidly deteriorated into headache & hassle. Try someone else!

    Bought: Airplane Visa Gift Card
    GC-3AJ9PBBA9

    Order Date: 2015-07-30

    Date Received: 2015-08-04

    Pros:
  • none
  • Cons:
  • lack of support
  • unavailable funds

  • Customer Contacted Gift Card Lab Via:
    (844) 363-8928

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    Hi Stephen,

    I'm sorry to hear about the difficulty with your order. To protect the cards in transit, there is a 4 day delay between card creation and when the funds load on the card. If you call or email our customer service team with the ID number on the back of the card, we can tell you exactly when the funds will load.

    Thank you for reaching out.

    1 person said 'YES'

    164950

    Posted by christiansinger (3 years ago)

    worst ever!!!

    Received cards as medical study participant. Before I could get it acitivated, they took $4.95 fee off it it. When it was only $10 to start with, that is outrageous. They don't need to give out cards that have lost value. Gift card lab customer service is not worth anything. SCAM!!

    Bought: Study Participation Visa Card

    Pros:
  • NONE
  • Cons:
  • Not worth value stated

  • Customer Contacted Gift Card Lab Via:
    (501) 262-9964

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    Hi christiansinger,

    The cards have a $4.95 monthly maitenence fee assessed after 12 months of no use. Please email support@giftcardlab.com with the subject ATTN Leslie and our customer service manager will work with you to resolve your complaint.

    Thank you for reaching out.

    1 person said 'YES'

    164770

    Posted by Joelle (4 years ago)

    HORRIBLE EXPERIENCE !! DO NOT USE !!

    I purchased a gift card on 12.20 with a scheduled delivery of 12.20.2014. The gift card never arrived but the fund were debited from my card right away. I have emailed Gift Card Lab as well as called several times. The phone system literally sends you in circles all the way until it just starts ringing fast busy. Then you call back and get an automated recording that the caller is not available.

    This has been a big waste of time and money. I had to then order my Godson another gift card through the actual Footlocker website so he is able to have his gift by Christmas.

    The kicker is I have received a confirmation email with an invoice number, however, when I go on the website there is no orders showing under my login.

    I am convinced this company is a total SCAM and will tell ANYONE AND EVERYONE to avoid them like the plague.

    Again, a TOTAL CRAP of a company. So disgusted, I could go on and on.

    Bought: Foot Locker gift card model number 802655-0000-141220

    Order Date: 2014-12-20

    Pros:
  • Not one pro at all
  • Cons:
  • SCAM

  • Customer Contacted Gift Card Lab Via:
    (866) 293-4129
    support@giftcardlab.com

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    At CardLab, all orders go through a review process including eGift cards. While we understand we need to work on shortening this process, we have a two business day turnaround for processing. Unfortunately, due to high call volume and problem with our phone system during the holidays, many customers had difficultly getting through.

    We sincerely apologize for the inconveniences this may have caused.
    And for the record the only reason they got a 1 is because I didn't have the ability to gove them nothing. They should be ashamed

    1 person said 'YES'

    162840

    Posted by L. Thornton (4 years ago)

    I do not even feel comfortable giving them a one star.

    I ordered a gift card for my son-in-law on December 10, 2014. On the 10th received an email confirming my order (it stated not to reply to this email), on the 19th received an email stating my order was canceled. I called the company for an explanation, they stated I didn't reply to a confirmation email they sent. I never received this email the representative mentioned during the phone conversation. Now it is nearing the 25th and my gift card I purchased today at Target will probably get to him after the 25th. Thank you GiftCardLab. I will never make any purchases from you again and I will definitely let all my friends know. Customer service not helpful at all. My invoice Number: 778310-0000-141210. Pensacola, Florida

    Bought: Gift Card

    Order Date: 2014-12-10

    Cons:
  • Item wasn't sent
  • I was never contacted until the order was canceled.

  • Customer Contacted Gift Card Lab Via:
    (866) 293-4129
    support@giftcard.com

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    At CardLab, new and repeat orders are subject to risk and compliance reviews. The policies and procedures we use to review an account are proprietary and cannot be disclosed. The policies are in place to comply with federal regulations, and to protect cardholders and our company from potential fraudulent activity. Even though a review may result in the cancellation of an order, this does not necessarily indicate that the customer or order are fraudulent. The anonymous nature of an online transaction requires us to be cautious when choosing which orders to accept.

    Unfortunately, after reviewing the order in question, we felt it was best to cancel it and refund the purchase price in full.

    We sincerely apologize for the inconveniences this may have caused.

    1 person said 'YES'

    162770

    CardLab, Inc. reviewer photoPosted by CardLab, Inc. (4 years ago)

    In Response to Emily

    Emily,

    Sorry about the confusion regarding your order. I'm working with internal departments to find out more information as to why your order was canceled. Thank you for providing the invoice number so that we can investigate. Because we may need to divulge private information, we will use the email you used to place the order for any further communication.

    Thank you for bringing this to our attention.

    Rebecca Killam

    Senior Marketing Specialist

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    1 person said 'YES'

    161680

    Rebecca Killam reviewer photoPosted by Rebecca Killam (5 years ago)

    In Response to Jo

    To confirm that we notify the customer of high value orders shipping to the billing address, I began an order for a $150 Visa Gift Card. Once the card was placed in the shopping cart, the ability to select an address from the drop down was grayed out. An order for a $100 card still allows the recipient to ship directly to the recipient.

    I spoke with our customer service department to ensure a $100 is the highest value allowed before the order ships to the billing address. If there is any further confusion regarding when a card can be shipped to the recipient instead of the billing address, you can contact us at 1-800-443-8223 or support [at] giftcard [dot] com.

    Rebecca Killam

    Marketing Manager

    CardLab, Inc.

    Bought: Visa Gift Card

    Order Date: 2014-03-13

    Pros:
  • Customization options
  • free shipping
  • free greeting card.
  • Cons:
  • The fastest shipping option can take up to 4 business days.
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    1 person said 'YES'

    159720

    Rebecca Killam reviewer photoPosted by Rebecca Killam (7 years ago)

    Reply to S. McDermott.

    The cards you received are a part of our Incentive Card program. Under the CARDAct Law passed on 8/22/2010, cards ordered under the Incentive Card program are allowed to assess fees and our issuing bank (The Bancorp Bank) has a national charter which exempts cards from State Laws surrounding fees.

    The fee schedule is printed on the back of each card, on the sticker affixed to the front of each card, and in the issued copy of the current Cardholder Agreement. The 2008 Incentive Cardholder Agreement outlines that fees begin the 7th month following the purchase date of the card. The 2012 Incentive Cardholder Agreement outlines that fees begin 5 months prior to the card expiration.

    In reviewing the original card order, how the cards were mailed, call records and notes, CardLab has been more than forthcoming with our fees, policies and procedures.

    With all of that being said, we do not want our customers or recipients of our cards to be unhappy and we strive for 100% customer satisfaction. As a onetime courtesy, CardLab has credited the cards back to their full balances of $250.00. Our records indicate that both replacement cards have been received and were activated by you on 3/21/2012.

    Please note, the fee schedule for each card has been reset and will begin assessing the monthly maintenance fee 5 months prior to the card expiration. You will need to use the cards in full to prevent any additional fees from assessing to the cards prior to the set schedule, as we are unable to waive or prevent the fees from assessing.

    If you have any questions or require clarification of the fee schedule, please call 866.293.4129 and request to speak with John, our Client Relations Manager.

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    Found this website in my favorites toda and just wanted to comment again, this time to say THANK YOU for crediting me the full balance on the replacement cards. It was MUCH APPRECIATED and made up for all of the frustrating calls I had to make in the beginning of the year.

    2 out of 3 people said 'YES'

    138420

    Posted by Jeff (8 years ago)

    My experience with giftcardlabs has been great. I run a small dental practice and have been using their cards to promote my patients referrals. They have always been friendly, attentive and the cards have worked perfectly.

    I read these reviews prior to ordering and they reminded me of my own business, how there is always a few patients impossible to make happy and typically they are more vocal than my happy patients. That is why I felt compelled to add a review. Cheers, Jeff

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    6 out of 11 people said 'YES'

    117510

    Posted by David Jones (8 years ago)

    Response to S Carter.

    I understand why you are upset and do not blame you one bit for being upset. I wish that I could make this right for you but it does not appear that I can. We strive for perfect customer service but unfortunately, things happen and then I do my best to make sure people are taken care of as best as possible. The fact of the matter is that the person who handled your order did not do a good job; he is no longer with the company.

    We monitor these posts like any good company caring about what is said of them, that should not make us seem shady. We processed over 185,000 orders last year and the majority of those orders processed as planned and without error. Candidly, your comment calling us "very shady" hurts. I am an entrepreneur and family man trying to make a living and trying to grow a business and would never participate in anything shady. Just this past week, I purchased my entire team the book written by Zappos CEO about excelling at customer service and I strive 100% to make my customers happy. I understand you are upset and again, I would welcome the opportunity to make this right for you, even though you say there is nothing we can do.

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    1 person said 'YES'

    117000

    Posted by David Jones (8 years ago)

    Response to S Carter -

    I'm sorry but I don't understand your post and would be happy to talk about your experience offline. Please email me at david@cardlabcorp.com, I am the CEO and will make sure your concerns are taken care of.

    It is very hard for us to make delivery promises to people during the holidays because the US mail is hard to predict and I would prefer my staff overestimate and make someone happy, rather than underestimate and then have an angry client. It obviously didn't seem to work for you but I'd like to try and make this right for you. What I don't understand is why you are upset for not receiving the cards when you canceled the order?

    Also, to your points about delivery times. Our cards are custom printed and delivered so there is an amount of time that passes to check imagery, process payment, print the card and process for shipping, typically 48 hours for this process.

    Again, I am sorry that you had a bad experience and I assure you we take customer service very seriously. Please contact me so we can make this right.

    David Jones

    CEO

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    1 person said 'YES'

    115020

    Posted by GiftCardLab (8 years ago)

    Mr. Baker contact our call center. The CSR who intercepted his call did not handle the issues correctly and the CSR has been reprimanded. David Jones, CEO of CardLab, has left a personal message for Mr. Baker to rectify the issues he has had but has yet to receive a return call. We would like to have the opportunity to make this right.

    Sincerely, GiftCardLab.com

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    1 person said 'YES'

    100290

    Posted by Peggy Taylor (8 years ago)

    Michelle and Carrie as well as the Group @ Gift Card Lab are a great group of people to work with time and tiem again they come through for our Company time and time again. Even when I call for that 3 day alert and poof they have it to me.... thanks Gift Card Lab

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    1 person said 'YES'

    92250

    Posted by Scott S. (8 years ago)

    Our company uses GCL regularly for client awards and they are excellent to work with. We have minimal issues and even then, those are usually caused by the recipient. Versus other card issuer options, these folks have the quickest, smoothest and most cost effective process of anyone. I highly recommend them.

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    1 person said 'YES'

    90670

    Posted by GiftCardLab Support (8 years ago)

    GiftCardLab Support reached out to Karin from the review below. Unfortunately, her card was not activated at the time she attempted her purchases at Target therefore her transactions failed.

    We also contacted the purchaser at her office to discuss her co-workers cards and those issues have also been resolved.

    Sincerely,

    GiftCardLab Support

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    1 person said 'YES'

    64550

    Posted by GiftCardLab Support (9 years ago)

    Regarding the below review from Gilbert M. For about a week, GiftCardLab has been trying to reach the card recipient through the purchaser of his card with no luck.

    Unfortunately, we have confirmed that our call center did not handle his call or card issue correctly. The Call Center has received feedback and coaching from us.

    We would like to rectify the issues Gilbert is having with his card. Gilbert, if you see this message, please call us at 866-293-4129.

    Sincerely,

    GiftCardLab Support

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    1 person said 'YES'

    63220

    Posted by Jennifer (9 years ago)

    Gift card lab provides a great way to personalize gift cards! There customer service was prompt and helpful with my questions. I highly recommend GIft Card Lab to friends and family for a unique gift idea. Thanks GCL!

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    1 person said 'YES'

    56680

    Posted by GiftCardLab Support (9 years ago)

    Our GiftCardLab Support Team reached out to Janet Nichols who posted here on Sunday, February 7, 2010.

    The cards she received were not issued by GiftCardLab and were likely issued by one of our competitors who has a similar name to ours.

    Sincerely,

    GiftCardLab Support

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    1 person said 'YES'

    54710

    Posted by Matthew Lundy (9 years ago)

    My company, Rewarding Events & Incentves, works with Gift Card Lab frequently to deliver completely custom VISA cards to our clients. They are a great partner, and I have found their customer service to be excellent. When I had a client who needed cards in a rush, they worked with me after hours to make sure I could deliver. I highly recommned them.

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    1 person said 'YES'

    54560

    Posted by VadimK (9 years ago)

    I'm rather surprised with all of the bad reviews here. I guess no one who had a good experience bothers to come back and comment? I ordered from these guys at least three times; a couple of times it was for my co-workers as thank you gifts, and once for my parents. I encountered no issues, the cards worked fine and it was a really unique idea and the recipients enjoyed them very much.

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    1 person said 'YES'

    54420

    Posted by Linda (5 months ago)

    Concerned

    I bought a personalized gift card for my mother-ln-law for Mothers Day. We scrapped up the money to send her for a pedicure and some personals. Now I'm afraid that she won't get the card and I have been taken. I guess I trust too much. I didn't think to check it out before buying. I saw I could put a picture of us on the card and thought how unique. To some $50 is not a lot of money to me it is a lot and took me a month to save it. I looked for a tracking number but it just say NA. It should have showed up in 24 hours. Please send out this card. Don't scam me thank you.

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    169180

    GiftCardLab.com reviewer photoPosted by GiftCardLab.com (3 years ago)

    In Response to Stephen

    Hi Stephen,

    I'm sorry to hear about the difficulty with your order. To protect the cards in transit, there is a 4 day delay between card creation and when the funds load on the card. If you call or email our customer service team with the ID number on the back of the card, we can tell you exactly when the funds will load.

    Thank you for reaching out.

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    164980

    GiftCardLab.com reviewer photoPosted by GiftCardLab.com (3 years ago)

    In Response to Lizz

    Hi Liz,

    I'm very sorry you had trouble with your order. I have forwarded your comments to the head of customer service so that we can improve the experience moving forward. We have had trouble with our eGift processing, but I agree this could have been handled better.

    Thank you for reaching out.

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    164970

    GiftCardLab.com reviewer photoPosted by GiftCardLab.com (3 years ago)

    In Response to christiansinger

    Hi christiansinger,

    The cards have a $4.95 monthly maitenence fee assessed after 12 months of no use. Please email support@giftcardlab.com with the subject ATTN Leslie and our customer service manager will work with you to resolve your complaint.

    Thank you for reaching out.

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    164960

    Posted by GiftCardLab.com (4 years ago)

    In Response to Joelle

    At CardLab, all orders go through a review process including eGift cards. While we understand we need to work on shortening this process, we have a two business day turnaround for processing. Unfortunately, due to high call volume and problem with our phone system during the holidays, many customers had difficultly getting through.

    We sincerely apologize for the inconveniences this may have caused.

    Was this review helpful for you?

      +1

      -1
    Reply
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    1 out of 2 people said 'YES'

    163050

    Posted by PDEck (4 years ago)

    Save Yourself Some Grief: Give Cash Instead

    My order was placed on Dec. 19, 2014. The charge for gift card hit my credit card on Dec. 23, 2014. The card recipient activated the card on Dec. 25, and was concerned because it showed having a $0 balance. When they called customer support, they were greeted with the cheery information that they might be charged a $1 service fee for the customer service call. REALLY?? What kind of company charges for customer service??? On top of that, if the card is not used for a year, it starts charging a monthly $5 fee for non-use. The only thing about this purchase that met my expectations was the 2-day shipping, and I had to pay $24.95 for that. Overall, this was an abysmal experience as a purchaser. Next time I will just mail a $100 bill.

    Bought: Order Number: 803377-0000-141220

    Order Date: 2014-12-19

    Date Received: 2014-12-24

    Pros:
  • Reasonably fast processing
  • Cons:
  • Exorbitant shipping/handling fees
  • not open and transparent about continuing card fees
  • possible charges for customer service calls
  • not open and transparent about card funds not being immediately accessible when card is paid for

  • Customer Contacted Gift Card Lab Via:
    support@giftcard.com

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    1 out of 2 people said 'YES'

    162900

    Posted by Emily (4 years ago)

    Cancelled my order/no explanation

    I ordered a $50 giftcard for a friend, to thank her. At first, I got an email from Gift Card Lab asking that I call to verify some info before they could process my order. I did, and when I asked about it, they said it's something they make first-time customers do. After that phone call, a few hours later, I got an email saying my order was cancelled with no explanation. I called and was told the "risks department" cancelled my order, and was told there was no other info and that I couldn't speak to anyone else. I'm baffled! How does this company make any money when they turn away customers?

    Bought: Invoice Number: 718465-0000-140909

    Order Date: 2014-09-09

    Pros:
  • none
  • Cons:
  • cancelled my order with no explanation

  • Customer Contacted Gift Card Lab Via:
    (866) 293-4129

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    Emily,

    Sorry about the confusion regarding your order. I'm working with internal departments to find out more information as to why your order was canceled. Thank you for providing the invoice number so that we can investigate. Because we may need to divulge private information, we will use the email you used to place the order for any further communication.

    Thank you for bringing this to our attention.

    Rebecca Killam
    Senior Marketing Specialist

    161650

    Posted by Rebecca Killam (7 years ago)

    Reply to LT

    I sincerely apologize for the delivery issues with this order. As outlined on our website and during check-out, CardLab’s production time is 2-4 business days prior to the order getting shipped. If your order was placed on Monday with 2nd Day Air, the order should arrive no later than the following Monday. So that we may further investigate and determine if your order requires a refund due to a shipping delay, please call 866.293.4129 and request to speak with John, our Client Relations Manager.

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    138400

    Posted by J (7 years ago)

    DON'T USE!!!

    This company sucks. I ordered a gift card on 12/12/11. A month later, it didn't show up so I called for a replacement. The first card finally showed up on 2/2/12, but this card had a zero balance because i ordered a repalcement. Its now 2/11/12 and still no gift card.

    Pros:
  • Great concept
  • Cons:
  • Takes way too long. Not sure the $100 gift card will ever show up.
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    To protect against theft during transit, our gift cards are sent out as “pre-active.” Funds load on the card 4 business days after the card has shipped. This information is on our website and disclosed during the checkout process. A replacement card must be activated for the funds to transfer from the original card to the replacement card, or it will show a zero balance. It seems you did not activate the replacement card. Now that you have another replacement card ordered and we are unable to determine if you have received it or not, please be sure to activate it so that the funds transfer.

    Additionally, CardLab’s production time is 2-4 business days prior to shipping. When an order arrives is dependent on the shipping method selected. USPS First Class Mail it can take 7-15 business days to arrive. Unfortunately, CardLab has no control over delivery by the USPS. We monitor returned mail and reach out to our customers if the USPS is unsuccessful in their delivery attempts. CardLab does not verify shipping addresses and we urge our customers to make sure that the address entered is correctly and contains as much information as possible to help aid in timely delivery. In the event the order does not arrive by the end of the day on the 15th business day, CardLab’s policy is to replace the card free of charge and mail via USPS First Class Mail to the billing address on file. The exception to this rule is if the card was originally sent to the billing address and does not arrive, then we mail the card to an alternate address. In the event the replacement card does not arrive, the order will be refunded in full. Please note that CardLab also offers additional quicker shipping methods with tracking ability at the time the order is placed. If your replacement card has not yet arrived, please call 866.293.4129 so that we may further investigate and look at alternate options.

    Reply to LT
    I sincerely apologize for the delivery issues with this order. As outlined on our website and during check-out, CardLab’s production time is 2-4 business days prior to the order getting shipped. If your order was placed on Monday with 2nd Day Air, the order should arrive no later than the following Monday. So that we may further investigate and determine if your order requires a refund due to a shipping delay, please call 866.293.4129 and request to speak with John, our Client Relations Manager.

    Sincerely,
    Rebecca Killam
    CardLab, Inc.
    Marketing Associate

    2 out of 4 people said 'YES'

    136430

    Posted by David Jones (8 years ago)

    Response to Norbert -

    Norbert, I am sorry you feel this way about our product. I'm fairly certain that the order you are referring to was a corporate client who ordered thousands of $25 cards and had us mail the cards as a reward. We generally load cards 48 hours after shipping and in your instance, you received the card quicker than anticipated. If you were to check the balance again, I am sure you will see the $25 on the card. Please email me at david@cardlabcorp.com if this is not the case.

    We are going to change this process and load cards on activation starting in July, I agree that it is not the best practice and can make customers like you question us, which is why we are making the change.

    Thanks, David

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    115030

    Posted by David Jones (8 years ago)

    Response to Kate Thompson's post.

    The card you are referring to is a gift card and does not have a PIN or cash access per the Patriot Act and anti-money laundering laws. When using the card, if a store asks "PIN or credit" - say "credit". We do charge fees on the cards if they are not use, otherwise we would have an accounting nightmare to deal with due to state escheatment laws. The revenue we generate from these fees also brings down the cost of providing the service on the front-end.

    Thanks, David

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    115010

    Posted by Norbert (8 years ago)

    Here we go again!

    I've had a horrible experience with Gift Card Lab / Incentive Card Lab in the past and found them to routinely practice deceitful backdoor ways of separating unsuspecting customers from their cash! Thoroughly search reviews and you'll get the idea. Totally agree with S Carter below this needs to be brought to BBB and other legal attention.

    Anyway, I received another card from here not by choice. It has a face value of $25 but upon activation it shows value of $Zero...why am I not surprised!!! To the CEO...when you know there are major problems and let it go on and on, that constitutes willful neglect/deceit and when it involves money, that's STEALING. This will be escalated.

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    1 out of 2 people said 'YES'

    114750

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