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GetARoom.com Review + Feedback & Discussion

GetARoom.comYou can write a review for GetARoom.com and also view its ratings and comments posted by others.

Read 8 Customer Reviews for GetARoom.com.

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User-Submitted Reviews of GetARoom.com & Testimonials

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Posted by D. Nelson (7 years ago)

TERRIBLE COMPANY

They were TERRIBLE! They booked me into one hotel on the web and then when I showed up, they had actually booked me into another hotel without wifi (essential since it was a working vacation). I couldn't get any resolution with the company. Trying to get to a supervisor was ridiculous. Even though I had an email from their company stating that they had booked me into the hotel, the supervisor insisted that I would have to pay the penalty since it was within two days of the hotel stay AND pay the difference between the two hotels.

I would say that they are shady and have horrible customer. DOUBLE AND TRIPLE check any reservation!

Never will use them again!

D. NelsonVista CAConfirmation Number: R475852**

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5 out of 5 people said 'YES'

136530

Posted by Jonathan P (9 years ago)

I am still waiting for confirmation of my cancellation after two weeks of phone calls and emails. Who knows when and if I will get my $1250 payment back! They keep on telling me that the hotel won't "let them" cancel it because of a "computer glitch" "we are waiting for approval from management to cancel it manually" order Confirmation # R01310691

Status Booked

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3 out of 3 people said 'YES'

Israel flag   Review came from Israel.
59300

Posted by Debra (6 years ago)

the worst

I will never use getaroom.com again. The hotel we stayed at was rundown. Good location but bad hotel. This was the most nasty hotel I have ever stayed in. Use priceline, all three hotels we got from them have been well more than expected from half the price.

Pros:
  • they were quick at finding me a room
  • hotel in a good location
  • staff was friendly
  • Cons:
  • bad hotel
  • needed major renovations
  • elevator door needed repairing
  • bad smell in room
  • floor was sinking in
  • bathroom was very dingy
  • carpet had lots of stains
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    1 person said 'YES'

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    Posted by Erin (7 years ago)

    booked 2 nites thru GAR at Venetian in Vegas. Found 2 cockroaches in room. hotel wanted to comp stay but couldn't because i prepaid thru GAR. GAR said since i didn't call them FROM the hotel "they cannot justify a credit" - they say they "encourage" guests to call when problem arises. "encourage" does not mean "require". notified GAR within 5 hours of hotel checkout!

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    3 out of 5 people said 'YES'

    122440

    Posted by Alex (9 years ago)

    We use getaroom.com for hotel reservation When our son arrived to hotel, hotel did not have reservation and room was unavailable. Contacted with getaroom.com regarding bad service and refund, they promised to resolve within 48 hr. No refund so far. Open investigation with AMEX. Will never use getaroom.com for any booking.

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    4 out of 7 people said 'YES'

    61820

    Posted by Mike (9 years ago)

    GETAROOM.COM IS A SCAM!!! Do not trust anything they say. In fact, they will charge you a $25 cancellation fee for booking over the telephone and cancelling within the hour! They will not inform you of this fee up front unless you specifically ask them about it. Also, they will charge you a one night room-rate cancellation fee if you cancel more than 72 hours after booking. No other travel website has such draconian, unpublished policies. DO NOT USE THIS SITE!

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    3 out of 5 people said 'YES'

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    Posted by Tom L (9 years ago)

    We stayed in Orlando at a condo. Spectacular place with everything and then some. Spacious and lots of amenities. Will stay there again.

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    Posted by meliss (3 years ago)

    SCAM. Do NOT use.

    I booked and cancelled a room through getaroom.com well before the fully refundable cancellation date. When I checked my credit card statement, getaroom had charged me $25 for cancelling the room.

    When I called getaroom customer service, they said that the hotel, not getaroom had charged me the fee. I called the hotel wholesale reservations department who informed me that not only did they fully refund my payment (so that getaroom could then return the funds to me) but that, that policy DOES NOT EVEN EXIST.

    I called getaroom back but they simply read me a bogus script about the $25 charge over and over like robots.

    After sensing this was a scam, I looked the company up online and sure enough, so many customers were getting worked over in the exact same way.

    Be careful and do not use this company. If you book through Kayak, make sure that getaroom.com does not, in fact, handle your reservation. They are a nightmare. Customer service, if you can call it that, is just a bunch of rude robots who will refuse to help you no matter what proof is presented.

    I can only assume that getaroom is profiting off of customers such as myself. Instead of providing support, getaroom.com banks on the fact that if they read you a script of a policy that was clearly never agreed to or outlined in any communications, you'll simply give up.

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    Getaroom.com Rating: 2.3/5 (18 votes cast) [7 votes came from reviews] 8 reviews by users total.

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