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Gate.com Review + Feedback & Discussion

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Posted by Jerry (9 years ago)

Gate.com has a disconnected billing department that treats customers like children and has shady billing practices. I canceled my service with Gate.com and they immediately blocked my access to their control panel - so I assumed they would stop billing me. That is the logical assumption when you request a cancellation and you then get blocked from the UI. Done right? Wrong! They continued to bill me for months. I finally emailed them again and explained that I had canceled the service. I even changed my credit card. They continued to bill be month after month. I finally called and they refused to credit me for the services I had no access to, and had not used for about 6 months. Gate.com has juvenile business practices, disconnected billing, poor communication, and does not own up to its own process and system breakdowns.

I would suggest that any existing Gate.com customer consider an alternate solution and when canceling get it in writing that you did actually cancel.

Anyone considering Gate.com - select another service. Gate.com is only interested in your money. Gate.com is a fractured company with broken processes, shoddy support, and terrible accounts and billing.

Do not use Gate.com. Gate.com will screw you.

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Gate.com Rating: 2.3/5 (6 votes cast) 1 comment(s) by users total.

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