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FOXshop.com Review + Feedback & Discussion

FOXshop.comYou can write a review for FOXshop.com and also view its ratings and comments posted by others.

Read 11 Customer Reviews for FOXshop.com.

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User-Submitted Reviews of FOXshop.com & Testimonials

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Posted by Julianne (6 years ago)

Horrible site

I placed an order and it was not shipping so I contacted customer service. I was repeatedly told they could do nothing because they were in another state than the warehouse. I received an email stating my order was cancelled with no reason given. I placed another order and it was not shipped. Again customer service could not help because they had no access to the warehouse. Each time i called, i was given a different reason why they could not answer my questions or help me. The item became back ordered in the week I tried to get help and then my order was cancelled again.

Pros:
  • None
  • Cons:
  • Horrible service
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    Wish I had read your review sooner. Placed an order for a Christmas present for my daughter on December 14th. Still no word from this company. Sent two emails with no response!!! When I check the status of my order it just says "Active". No tracking number. Who knows when I might get it??? And of course there is no way to reach them by phone. So frustrating!!!!! I will NEVER order from them again.

    2 out of 2 people said 'YES'

    133330

    Posted by Margaret (8 years ago)

    Do not ever buy anything from this site. My son purchased two tee shirts. Though we followed the washing instructions perfectly, one shrunk from a men's size L to a doll's size and the other grey tee shirt faded to white. I tried to contact Fox Shop for a refund and can only contact them via email. They send back a generic email saying in essence - "good luck" you won't be hearing from us. Terrible shoddy merchandise and non existant customer service - Save your dollars - if you spend them here, you may as well burn the money. Poor quality - non existent customer service.

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    2 out of 2 people said 'YES'

    60970

    Posted by Dave (5 years ago)

    DO NOT BUY

    ordered two shirts as Christmas gifts, both got here but were the wrong size. Then, it is on the customer to pay to return. Yeah, I want to pay more money because they got do their job right. Everything I got said they were adult sizes, email order confirmation and shipping, until it arrived and it was juniors.

    Pros:
  • Order arrived in good time
  • Cons:
  • Cost to return
  • wrong items
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    149030

    Posted by joe (8 years ago)

    Hey if you ordered and didn't get the right or complete order, which happened to me, I found out how to get it resolved through some sleuthing.

    You have to call the company that runs the website which is called Delivery Agent. Theere contact info is here: www.deliveryagent.com/?page=about-us&about=contact-us

    I called and they easily fixed it all, which was great, but is ridiculous because I had sent them 4 emails with no response.

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    49980

    Posted by Ben Rezutek (8 years ago)

    I ordered merchandise 12 days before Christmas, and have received only half of the order. Their customer service has not replied to for e-mail inquiries.

    Very disappointing, especially this time of year. Not sure what I can do now.

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    49160

    Posted by jmartell (8 years ago)

    I placed an order a month ago. I have yet to receive all the items I ordered, and I have been over-charged. I have contacted their customer service email address 4 times and have had no response. I will NOT shop there again!

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    48550

    Posted by gerard o (8 years ago)

    They didn't send everything I ordered (2 out of 3 t shirts arrived). They did NOT respond to customer service email. There is no phone number on the site. I had to order another shirt to have enough for Christmas presents. Would NOT recommend this site.

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    47000

    Posted by Sunny (9 years ago)

    OMGosh Fox Shop has Jack Bauer stamps!!! How exciting is that?! Although they can only be shipped domestically, I don't care! They are collectors items to the growing pile of other 24 items I have.

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    27860

    Posted by simpsonfan (9 years ago)

    The Simpsons is my favorite fox show and I was so stoked to get their custom ipod shuffle from the fox shop. It is the coooolest. Bart would be so jealous. DOH!

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    27850

    Posted by Steve R. (9 years ago)

    Fox shop has all the promotional merchandising for some of the popular fox shows and movies. My favorite show is family guy and I just got the party pack with volume 1-5. It also comes with some games. My family always have a good time when we relived the many adventures of stewie and the gang.

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    27840

    Posted by Bruce J. (9 years ago)

    Got my groovy charlie tee at the fox shop. Got to represent my favorite character from Philly. Love the simplicity of the design of the shirt. Yellow with a graphic black image of Charlie. Its comfy.

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    1 person said 'NO'

    27870

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    Foxshop.com Rating: 2.1/5 (24 votes cast) [7 votes came from reviews] 11 reviews by users total.

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