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Floraqueen Review + Feedback & Discussion

FloraqueenYou can write a review for Floraqueen and also view its ratings and comments posted by others.

Read 21 Customer Reviews for Floraqueen.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 3 people rated the prices offered by the store a score of 1
How long did it take for you to get a reply from customer service? - 109.33 hours on average experienced by 3 people hour(s)

User-Submitted Reviews of Floraqueen & Testimonials

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Posted by John Logan Pierson (6 years ago)

AVOID AT ALL COSTS!

Attempted to order flowers from them but as soon as I had a slight change in plans, it's been very clear that this company is solely out to steal your money. Avoid them at all costs!

Pros:
  • None
  • Cons:
  • Horrible customer service
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    I also ordered a bouquet of flower for $110 and it was never delivered and never been able to contact them. when I tried to enter a complaint for it stated I cannot do it with my e-mail address. when I tried to call them no one would pick up the phone

    4 out of 4 people said 'YES'

    143100

    Posted by Phillip G (8 years ago)

    No email transaction confirmation

    no email order confirmation

    no email delivery confirmation

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    2 out of 2 people said 'YES'

    67490

    Posted by Ben Manliao (8 years ago)

    Is quite hard to send flowers from here to our military bases abroad, I tried with you and there in Germany are happy because of Floraqueen [smiley]

    Ben

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    1 person said 'YES'

    Spain flag   Review came from Spain.
    74670

    Posted by John (9 years ago)

    They did not deliver 1 of the 4 baskets of flowers we ordered to a funeral. They consolodated names on the note in order to fool the grieving family. They refused to refund the money for the missing basket and they refused to call me or return my emails. They are a rip off.

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    1 person said 'YES'

    41200

    Posted by adi cocos (9 years ago)

    Hi,

    I did pay $97 for a bouquet of flowers to be delivered in Sweden on September 18. The flowers were not delivered and they took my money and not willing to refund it back. I emailed them since then almost daily and I received only one response back on Sept 23rd that I provided wrong address and wrong phone number. I double checked the address and phone number send it back again with same info, no response since then. The customer service is unacceptable for this kind of business. Basically they took my money and no service provided. Please BE AWARE doing business with Flora Queen. No phone# to call them back. They can be contacted only via Email Chat.

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    1 person said 'YES'

    39240

    Posted by Paul (3 months ago)

    bad,bad,bad

    Properly ordered and paid on 11.02.2018, to deliver the flowers on 24.02.2018 to Nuremberg, Germany (not to remote village). The flowers delivered on 26.02.2018. The quality - bad. Frosted flowers. You understand, to order flowers to mom's birthday and get them 2 days later, in frosted condition.

    Bought: flowers

    Order Date: 2018-02-11

    Date Received: 2018-02-26

    Pros:
  • none
  • Cons:
  • bad service
  • bad quality
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    Germany flag   Review came from Germany.
    168680

    Posted by Robin H (12 months ago)

    This company must be avoided at all cost!!!

    I ordered a "12 Roses,big teddybear,chocolate" for our 12 year anniversery! I have used them before without problem but now they screwed up big time!

    We received "11 roses, chocolate and a small bear with eyes missing"

    I write a complain and send pictures ( a small bear i can say only because i compare to the one i get previously with the same company) 11 roses on a 12 year anniversery make me look like a fool i told them! I took photo showing the missing eyes but it was explained to me that it have eyes but the hair cover them? ( but in the picture we separated the hair and we could see marks were the eyes had been sitting)

    The reply from them was so bad that i went furious!

    They destroy my anniversery and make me look like an idiot infront of my wife and all they say is "were are sorry and we can offer you a 30% voucher on your next buy"

    Wow !! 30% voucher is what my ruined anniversery was worth for you ???? I will NEVER EVER EVER use this company again and i hope no one else will !!

    Bought: Flower and gift delivery

    Order Date: 2017-05-26

    Date Received: 2017-06-02

    Pros:
  • +know how to charge much money
  • Cons:
  • -Expensive
  • -dont have the skills to compare damage vs refund
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    Sweden flag   Review came from Sweden.
    168120

    Posted by Eric (2 years ago)

    NEVER USE FLORAQUEEN

    I ordered some flowers for my mother in Vienna and I had given clear instructions to contact my sister as my mother is elderly and cannot come to the door. My sister was never called and the delivery simply left a note with an address to collect the flowers. When my sister when to the address for the next two days the place was closed! When I emailed FloraQueen to explain the problem and ask for a second delivery of obviously fresh flowers or cancel my order with a refund they denied both options. If you are an international company and take orders from the world you need to do a better try to make deliveries. Flowers are perishable and you cannot just send them back to a delivery company warehouse and let it sit there for 3 days before they decide to open. This is nothing short of a fraud to me. Avoid this company at all costs.

    Bought: Flowers that never got delivered

    Order Date: 2016-09-22

    Pros:
  • None
  • Cons:
  • All
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    167410

    Posted by wojtek (7 years ago)

    Never! I ordered the flowers for the wedding ceremony in Brussels, and.... not delivered and.... no info.... and no exuse...Never!

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    Poland flag   Review came from Poland.
    119360

    Posted by carolina (8 years ago)

    i both some flowers for my mom

    "lady in pink" i paid 100 dollar for this and she recibe 12 roses wrap in some ugly green paper i wrote 3 email to costumer service the never replay to me i will never buy nothing from this store again they play with you and they steel your money the flowers my mom recibe they didnt cost $100 the most $30 never buy here again

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    67140

    Posted by Lin (9 years ago)

    100% Guarantee FloraQueen always sends the highest quality flowers.

    All our flowers are shipped fresh, directly from our local shop.

    We always deliver on time!

    Above is the guarantee on the site - I foolishly did not search for this review site until it was too late. I ordered flowers to be sent to my mother-in-law on holiday in Croatia. I have had several replies to my emails, culminating in being told the flowers were delivered, but that the area does not use a receipt system, therefore there is no proof if/when they were delivered, I have not yet asked my mother-in-law, but they certainly were not delivered 'on time'.

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    1 out of 2 people said 'YES'

    France flag   Review came from France.
    41330

    Posted by Sue Dyson (9 years ago)

    I am extremely disappointed with the poor service from this company. I placed an order 2 days ago for some flowers for a funeral. I requested my delivery tome and got an e-mail stating everything was fine and my order would be dispatched. My father waited in ALL day for the flowers and they have not been delivered. I sent several e-mails and have had No reply. I checked my credit card statement and they have charged me several pounds more than my invoice price - what a rip off.

    I wish I had read the reviews before I placed my order. I will dispute the transaction with the credit card company and see if unlike many of the other people here I can get my money back.

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    United Kingdom flag   Review came from United Kingdom.
    39440

    Posted by Mary (9 years ago)

    FloraQueen provides bad service because this company is a mess!!! they customer service people that barely speak different languages and they dont even care about customers.also they take 30% comision of the price you paid. If you pay 100 they will take 30 and the florist has to find out how to fit an order with that price. That is why the bouquets are lame and why they never deliver the additional products.

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    1 out of 2 people said 'YES'

    Spain flag   Review came from Spain.
    39080

    Posted by John (9 years ago)

    I sent flowers to my girlfriend in Czech Republic. They did not arrive but the order status was updated by FloraQueen to "Delivered". My girlfriend did not receive any phonecall (despite FloraQueen stating in their marketing material that they always verify delivery by phone). I am still chasing them to find out what happened and to either get the delivery made (1 day late) or to get my money back. Never again!

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    Ireland flag   Review came from Ireland.
    38880

    Posted by Agata Boczkowska (9 years ago)

    I am very disappointed with the service. FloraQueen said they would deliver on time, but that was not the case.

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    Canada flag   Review came from Canada.
    37710

    Posted by Jorge (9 years ago)

    I ordered flowers to Russia for my bride. The cost was around 100 euro. Floraquenn uses other company, RusssianService, for deliveries there. They bring the flowers, which are left over at the florist shop in the end of the day. Whatever they can't sell in the shop, is being delivered as Floraqueen orders. My love was told that by the delivery man. He brought a flowers with black rotten blooms. Shame on Floraqueen !

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    32190

    Posted by Carla (9 years ago)

    If you have had a negative experience as I have had call european trading standards on

    08456 04 05 03. If enough complaints are received they will hopefully be shut down.

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    United Kingdom flag   Review came from United Kingdom.
    30630

    Posted by Carla Bates (9 years ago)

    NEVER EVER ORDER FROM THIS COMPANY THEY ARE DISHONEST AND A SCAM TO TAKE YOUR MONEY. I ordered flowers to be sent to my mother on French mothers day. They took my £61 and never delivered any flowers. They do not have a telephone number and so I could not call them. I sent several messages to which they did not respond. They are swindlers and a total con. I am furious and hope to close them down.

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    1 out of 2 people said 'YES'

    United Kingdom flag   Review came from United Kingdom.
    30610

    Posted by REEM100 (9 years ago)

    THIS IS THE WORST FLORIST AT ALL ,

    CUSTOMER BE AWARE , DO NOT EVER ORDER FROM THEM , THEY TOOK MY MONEY FOR NOTHING , IGNORE MY INQUIRES AND REFUND REQUSET

    THEY DELIVER MY ORDER AFTER 2 WEEKS , I WAS JUST PLACE AN ORDER WITH OTHER WEB SITE WHEN I GAVE UP OF THEM ,

    THEY TAKE MONEY AND IGNORE CUSTOMER IF THEY WILL DO DLIVER THEY WILL AFTER 2 WEEKS AND COMPLETLY DIFFRENT BOUQUET AND COLOR

    THEY NOT PROVIDE AND TELEPHONE NUMBER , AND SATISFASTION NOT GARNTEED ,

    IF YOU PAID THEM DO NOT DREAM THAT YOU WILL GOT YOUR MONEY BACK IF THERE IS ANY PROBLEM WITH YOUR ORDER

    SAVE YOUR MONEY AND DEAL WITH OTHER RESPONSIBLE WEB SITE

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    1 out of 2 people said 'YES'

    Bahrain flag   Review came from Bahrain.
    26530

    Posted by Jules (9 years ago)

    My parents living in France ordered flowers from Floraqueen for my 30th birthday to be delivered in England where I live.

    I never received them. Through Floraqueen customer service, we were told that the sub-contracted florist had left telephone messages (despite somebody being at home!!!) and a contact card, but guess what? We never found anything. After exchanging 3 e-mails (no telephone contact provided) with the customer service, they stopped answering. We lost more than 70 Euros, were sorely disappointed and treated as we were liars. We do not recommend Floraqueen as a suitable company for sending anything to someone you care about.

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    United Kingdom flag   Review came from United Kingdom.
    18250

    Posted by Linda (9 years ago)

    Despite all that I have read on some websites, I have found the service level of FloraQueen (namely, the Paris affiliate) impressive. I have ordered a bouquet and it arrived on time, fresh, and the staff made effort to be in contact with my receipient even when he was on the go, to make sure his bouquet was delivered within the given time frame! I'm very happy with FloraQueen's service, and would definitely use it again for my future international flower orders. Merci Beaucoup to all at FloraQueen, and keep up the good work!

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    1 person said 'NO'

    Singapore flag   Review came from Singapore.
    34100

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    Floraqueen Rating: 1.7/5 (22 votes cast) [8 votes came from reviews] 21 reviews by users total.

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