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Fine Tuxedos Review + Feedback & Discussion

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Read 10 Customer Reviews for Fine Tuxedos.

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User-Submitted Reviews of Fine Tuxedos & Testimonials

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Posted by WebSter (7 years ago)

Do NOT Shop Here - You May Not Get It In Time

Ordered everything for my son's prom from them, paid $29 for 2 day shipping. When items did NOT arrive in 2 days I called - they had NOT shipped ANYTHING because they had sold me a shirt that was not even in stock! So, they TOOK MY MONEY and did't even ship a partial order. They never called the number on the order - they just sent an email that ended up in my spam box. They could have shipped a substitute item, or at least shipped the rest of the order. At that point I need to use Next Day Air, and they CHARGED ME an extra $20 for next day air - even though it was THEIR ERROR. I spent $49 total for shipping, due to their error. Their customer service never even apologized. When the items arrived, the $29 shirt was cheap (transparent) with wimpy cuffs. And the vest was not as pictured. THESE GUYS ARE THE WORST. Spend a few extra bucks and go to Men's Warehouse - which is where w ended up getting what we needed and great service at the last minute.

Pros:
  • Good Prices
  • Cons:
  • Items on their Website are not "live" - they sell stuff that isn't in stock

  • If an item is not in stock they do not ship a partial order or make a substitution

  • If an item is not in stock they charge you for it anyway and do not make any effort to talk to you to arrange a replacement - they just charge your card and never ship anything

  • Their customer service woman is very unfriendly
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    5 out of 5 people said 'YES'

    140410

    Posted by Thomas Cain (7 years ago)

    I placed a rush order on Thu for Fri delivery. They came as promised but the $700 Tux was damages. I immediately contacted them and asked what to do since the event was on Sat.

    Diane said not to worry and wear it for the event, but on Monday they would give an RMA for full refund or exchange. I called on Monday and said that since I had the pants hemmed they had a strict policy of no refunds or exchanges. The pants came unhemmed, how the heck was I to wear it on Saturday as they instructed? They claimed it wasn't their problem.

    Since the box was damaged, I tried to go through UPS for insurance. They DIDN'T EVEN INSURE the package!!!

    Talk about horrible, horrible, horrible. I have a $700 Tux that has the shoulder damaged to where it is unwearable.

    Even worse, my wife made me rent a Tux on Sat night because she didn't like the fact the jacket shoulder fabric was damaged once she saw it with the pants, shirt, shoes, etc.... So this TUX was NOT EVEN WORN! and they wouldn't refund or exchange!!

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    6 out of 7 people said 'YES'

    123880

    Posted by LPF (6 years ago)

    Ripped off by Crappy policy.

    I purchased formal shirts for my husband from finetuxedos.com and when we received them, they did not fit. I've never had problems shopping online and didn't expect any until I tried to return the shirts (BTW, I had ordered replacements for the shirts already in a smaller size). They say they will not accept returns on anything that is removed from its packaging. How the hell are you supposed to know if the shirt fits? So I'm out $70. And want to warn everyone to read very carefully what their return policy is. The other order will go back unopened and they will not get anymore of my or hopefully your money.

    Bought: Formal shirts

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    3 out of 3 people said 'YES'

    154410

    Posted by Peter (4 years ago)

    Doesn't stand behind product!

    I ordered a backless tuxedo vest advertised as size XL. The product sent was a "fit all" for small through XL even though that's not what the web site shows. I would have ordered the 2X had I know this. When I called, they refused to provide a larger item and cover the shipping to get it to me in time. When I asked to speak to the Manager, he refused to talk to me.

    Now I'm screwed for this weekend!

    Bought: Backless Black Tuxedo Vest

    Order Date: 2014-10-19

    Date Received: 2014-10-22

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    1 person said 'YES'

    162070

    Posted by Roger logan (10 months ago)

    Worst customer service ever

    Company did not ship my order company‘s policy is to cancel orders not shipped they will not next day air your item that you need only cancel the old order. I missed my occasion because I could not get the shirt from them on time I would stay away from this company and their business practices

    Bought: Shirt

    Order Date: 2018-01-06

    Pros:
  • None I have nothing good to say about this company
  • Cons:
  • Bad service customer service does not care about you only care about is not costing the company anymore money
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    168510

    Posted by Marla (2 years ago)

    Best Experience!

    I have had the most wonderful experience with finetuxedos.com!! 6 days before a New Year's Eve gala, we were struggling on getting a tuxedo. I went online and came across this website. My boyfriend had already been formally measured at a men's clothing store where we contemplated renting a tux. I simply took those measurements and applied it to finetuxedos.com when ordering. I placed my order on Monday night. On Tuesday, Debbie, from customer service called me to confirm sizing for my boyfriend. We discussed his frame and athletic build and decided to go with the sizes I originally plugged into the order. She was so kind and really wanted to make sure we were going to receive the size that fit. My order came in two days because I had paid for the two day shipping. Well, we tried it on and it was as if this tux was specifically made for him!!! Fit absolutely perfect!!! The pants come with no hem which I am thrilled about and now it can fit his length perfectly with custom hemming. I would highly recommend Fine Tuxedos to anyone looking for a tux for any occasion. Thanks Fine Tuxedos for no worries and a perfectly fitting tuxedo!!

    Bought: classic tuxedo

    Order Date: 2016-12-26

    Date Received: 2016-12-29

    Pros:
  • easy to order
  • wonderful customer service
  • true to size fit
  • good quality
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    167680

    Posted by G mcnairnay (3 years ago)

    product is not what I paid for - a real rip off

    I ordered a polyester dinner jacket and was told they were out of stock so ordered the next best quality. After a week of not hearing from they as to the shipping date I called back and was told that was also out of stock. I then ordered what was a 100% luxury wool and of course more money. When I received the jacket it was not wool but a polyester jacket. Speaking to the company they insisted it was a 2ply wool. Far from 100% luxury wool. This jacket is polyester and not wool. What a ripoff

    Bought: White dinner jacket by Hardwick

    Order Date: 2015-08-02

    Date Received: 2015-08-21

    Cons:
  • would never have received jacket on time if I had not kept phoning about the order. Not what I paid for
  • a far inferior product.

  • Customer Contacted Fine Tuxedos Via:
    (888) 577-2760

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    Canada flag   Review came from Canada.
    165120

    Posted by Jeff Hastings (3 years ago)

    Shirt was cheap quality and did not fit

    I ordered a shirt it came and was way to big in the mid section. I am a slim fit and it honestly could have fit two people inside. And I learned after wards there are NO RETURNS. Read that again NO RETURNS so they send you a cheap shirt that doesn't fit and say tough shit. I will never purchase from them again and you shouldn't either unless you want to get ripped off

    Bought: White Non-Pleated Laydown Collar (Como) Tuxedo Shirt By Cardi

    Order Date: 2015-05-26

    Date Received: 2015-06-04

    Pros:
  • Nothing
  • Cons:
  • Didn't fit

  • Customer Contacted Fine Tuxedos Via:
    (888) 577-2760

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    164430

    Posted by Vincent (8 years ago)

    I bought a Ralph Lauren tuxedo from this website. I was hesitant at first buying a tuxedo online, however, the customer service here was excellent. Walked me through the right measurements. Pleased with purchase. I recommend.

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    2 out of 4 people said 'YES'

    74420

    Posted by Peter (8 years ago)

    I bought a Ralph Lauren tuxedo on this website. The tux was beautiful! Very well made and I got a great deal. Customer service was very helpful with size questions. I recommend.

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    4 out of 7 people said 'NO'

    111970

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    Fine Tuxedos Rating: 2.9/5 (25 votes cast) [8 votes came from reviews] 10 reviews by users total.

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