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Fawn And Forest Review + Feedback & Discussion

Fawn And ForestYou can write a review for Fawn And Forest and also view its ratings and comments posted by others.

Read 4 Customer Reviews for Fawn And Forest.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 3 people rated the prices offered by the store a score of 5.47
How long did it take for you to get a reply from customer service? - 24.67 hours on average experienced by 3 people hour(s)

User-Submitted Reviews of Fawn And Forest & Testimonials

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Posted by lizzy (4 years ago)

I Do Not Recommend Purchasing from Fawn & Forest

I ordered this crib and matching dresser back in August. Still no delivery or even a delivery date. Just as bad, I have had to initiate all contact with Fawn & Forest to receive any updates (you would think that after spending over $2k on furniture, + a couple hundred dollars more on a mattress/mattress pad, they might have the decency to update me on the whereabouts of my purchases. No such luck.). After placing several emails and phone calls, all I have been told is that my furniture is "coming" (with no tracking #, or guaranteed or even estimated delivery dates) and that the delay and uncertainty is somehow not Fawn & Forest's fault (Really? They gladly accepted my money!). This is unacceptable. I'm sure the product (if I ever receive it) will be nice, but it is not worth the stress/delay/hassle of dealing with this company. I would (and, based on the fact that baby is coming soon and won't have a place to sleep, probably will) look elsewhere for a different crib.

Bought: Dwellstudio Mid-Century Crib & Dresser

Order Date: 2013-08-25

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4 out of 6 people said 'YES'

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Posted by Erica (2 months ago)

Don't use this company

I live in Alaska. The website said free shippping, so after ordering two pieces of furniture, I heard nothing for weeks about my order. I had to contact them 4 times, and each time was told it would be shipped the following Monday. After contacting them for the 4th time, FOUR weeks after placing the order, they told me they couldn't ship to AK. I understand this, but am frustrated I had to wait a month to find this out, and they didn't initiate any of the contact with me. Furthermore, they never answer the phones, and all contact is via email and quite slow. I liked the idea of using a small business, but this one has poor customer service, and I'll avoid in the future.

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Posted by Alexa (8 years ago)

I've purchased several items from fawnandforest.com and they've always arrived beautifully packaged and on time. Whenever I've had questions about my order, their customer service staff has also been friendly and helpful.

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6 out of 11 people said 'NO'

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Posted by Jess (6 years ago)

Great Service!

I wish more companies took care of customers like fawn and forest does. I had purchased a crib from them and they were very accommodating to hold the item and have it shipped closer to when my baby was born. Very friendly and helpful customer service. I'll be buying again from them!

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7 out of 12 people said 'NO'

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Fawn And Forest Rating: 2.7/5 (11 votes cast) [4 votes came from reviews] 4 reviews by users total.

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