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Fawn And Forest Review + Feedback & Discussion

Fawn And ForestYou can write a review for Fawn And Forest and also view its ratings and comments posted by others.

Read 11 Customer Reviews for Fawn And Forest.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 4 people rated the prices offered by the store a score of 5.47
How long did it take for you to get a reply from customer service? - 24.75 hours on average experienced by 4 people hour(s)

User-Submitted Reviews of Fawn And Forest & Testimonials

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Posted by Yani B. (3 months ago)

Good experience overall

I had an overall good experience with this company. Everything arrived on time and the products were very high quality. I ordered a bunk bed and 2 organic mattresses and couldn't be more pleased. The prices are high but the quality is also really good. I got a whole bunch of rewards points and am excited to use them on my next order :)

Bought: bunk bed, mattresses

Order Date: 2018-04-04

Date Received: 2018-04-19

Pros:
  • high quality products
  • good customer service
  • Cons:
  • expensive
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    3 out of 3 people said 'YES'

    169160

    Posted by bella (3 months ago)

    Customer service went above and beyond

    I had ordered a rug through this company and there was a delay. They kept in touch with me and offered a discount for the delay which was a great gesture. I got my rug and absolutely love it! Customer service was very kind and kept me in the loop during the whole process.

    Bought: rug

    Order Date: 2018-04-01

    Date Received: 2018-04-28

    Pros:
  • great quality rug
  • friendly customer service
  • good prices
  • rewards program
  • Cons:
  • delay on product

  • Customer Contacted Fawn And Forest Via:
    (800) 385-0703 x_____
    service@fawnandforest.com

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    3 out of 3 people said 'YES'

    169140

    Posted by Jennifer (5 months ago)

    Great shop with great service

    These guys helped me put together the most beautiful nursery. Everything arrived quickly and the quality was outstanding. Customer service was responsive and very helpful. We ordered a crib, dresser, rug, and many smaller items. The rewards points program is one of the best deals online as most of their products never receive discounts when purchasing online. we saved hundreds of dollars overall! Very happy!

    Bought: crib, dresser, rug, wallpaper, baby clothing, baby toys

    Date Received: 2018-03-01

    Pros:
  • Great service and great products
  • Cons:
  • none that i can think of

  • Customer Contacted Fawn And Forest Via:
    service@fawnandforest.com

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    4 out of 5 people said 'YES'

    168740

    Posted by Emery (3 months ago)

    Great products and service

    I'd be happy to offer my 2 cents. These guys were friendly and prompt with communication with the several orders I've placed with them. I've ordered furniture, gifts and clothing - Everything is top quality. Customer service was very nice and helpful as I needed to delay one of my orders until after my due date -- Not a problem at all.

    Bought: crib, sheets, clothing, toys

    Order Date: 2018-03-01

    Date Received: 2018-06-08

    Pros:
  • great products
  • friendly people
  • Cons:
  • none

  • Customer Contacted Fawn And Forest Via:
    (800) 385-0703
    service@fawnandforest.com

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    2 out of 2 people said 'YES'

    169230

    Posted by Vince B. (2 months ago)

    My go to for gifts for corporate clients

    Our team has purchased multiple gift baskets for corporate clients that are having new babies. They always put together something unique and really beautiful. We've asked for photos of the gift baskets as they are a one of a kind, made to order kind of a deal and they're super beautifully packaged. I'll keep buying because they keep knocking it out of the park for us!

    Bought: gift baskets for moms and new babies

    Order Date: 2018-05-01

    Date Received: 2018-05-15

    Pros:
  • beautiful packagaing
  • always helpful staff
  • Cons:
  • none

  • Customer Contacted Fawn And Forest Via:
    (800) 385-0703
    service@fawnandforest.com

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    1 person said 'YES'

    169310

    Posted by Katie A (6 months ago)

    Do NOT order from them

    I live in Baltimore, MD, and ordered a nursery rug from this company in early December and figured I'd placed the order in plenty of time for my baby to arrive. And, like other reviewers, while they had no problem charging me right away for the item, it is now nearly March and I have received only one update (back in December!) initiated by fawn & forest.

    The rest of the (sparse) communication has always been initiated by me, and the response is always the same: blaming the supplier for not communicating, and telling me they're sure the product will ship "soon." Last week, when I finally asked for my money back and for f&f to cancel the order, this is the response I got: "I will put in the request with Lorena Canals [the supplier] to cancel, but cannot guarantee its canceled until they confirm as its processing for shipment and my be too late." Yet there is still no change in my order status on their website. It says the same thing it has said since I placed my order in December--"We've accepted your order, and we're getting it ready. Come back to this page for updates on your order status."

    I feel as though my money and order is being held hostage and no one is willing to take responsibility. Come to find out from other reviewers here, this seems to be a pattern with f&f. Wish I had read these reviews before placing an order with them.

    Bought: Round ABC rug

    Order Date: 2017-12-08

    Cons:
  • Still have not received product or refund
    Terrible customer service

  • Customer Contacted Fawn And Forest Via:
    service@fawnandforest.com

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    3 out of 6 people said 'YES'

    168690

    Posted by lizzy (5 years ago)

    I Do Not Recommend Purchasing from Fawn & Forest

    I ordered this crib and matching dresser back in August. Still no delivery or even a delivery date. Just as bad, I have had to initiate all contact with Fawn & Forest to receive any updates (you would think that after spending over $2k on furniture, + a couple hundred dollars more on a mattress/mattress pad, they might have the decency to update me on the whereabouts of my purchases. No such luck.). After placing several emails and phone calls, all I have been told is that my furniture is "coming" (with no tracking #, or guaranteed or even estimated delivery dates) and that the delay and uncertainty is somehow not Fawn & Forest's fault (Really? They gladly accepted my money!). This is unacceptable. I'm sure the product (if I ever receive it) will be nice, but it is not worth the stress/delay/hassle of dealing with this company. I would (and, based on the fact that baby is coming soon and won't have a place to sleep, probably will) look elsewhere for a different crib.

    Bought: Dwellstudio Mid-Century Crib & Dresser

    Order Date: 2013-08-25

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    7 out of 13 people said 'NO'

    157990

    Posted by Jess (7 years ago)

    Great Service!

    I wish more companies took care of customers like fawn and forest does. I had purchased a crib from them and they were very accommodating to hold the item and have it shipped closer to when my baby was born. Very friendly and helpful customer service. I'll be buying again from them!

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    10 out of 19 people said 'NO'

    130000

    Posted by Alexa (8 years ago)

    I've purchased several items from fawnandforest.com and they've always arrived beautifully packaged and on time. Whenever I've had questions about my order, their customer service staff has also been friendly and helpful.

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    10 out of 18 people said 'NO'

    57220

    Posted by Samantha (4 months ago)

    Terrible Customer Service. Delayed Refund

    Purchased a crib from them. After a week of no shipping notice we contacted them. They didnt' respond after 3 emails and it took calling 5-6 times until we got them on the phone, at which point they said it would ship the next day and give us a 5% discount. 2 days later they said they couldn't ship to us and offered a refund or for us to coordinate alternative shipping. We requested a refund and it took 3 more emails to get them to confirm that they would refund us. They didn't process the refund for another 2 weeks.

    We will never shop with them again and would not recommend them to anybody. Terrible customer service.

    Bought: Crib

    Pros:
  • None
  • Cons:
  • Poor Customer Service
    Lengthy delays in communication
    Difficult to get refund
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    4 out of 5 people said 'NO'

    169080

    Posted by Erica (8 months ago)

    Don't use this company

    I live in Alaska. The website said free shippping, so after ordering two pieces of furniture, I heard nothing for weeks about my order. I had to contact them 4 times, and each time was told it would be shipped the following Monday. After contacting them for the 4th time, FOUR weeks after placing the order, they told me they couldn't ship to AK. I understand this, but am frustrated I had to wait a month to find this out, and they didn't initiate any of the contact with me. Furthermore, they never answer the phones, and all contact is via email and quite slow. I liked the idea of using a small business, but this one has poor customer service, and I'll avoid in the future.

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    6 out of 7 people said 'NO'

    168410

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    Fawn And Forest Rating: 3.3/5 (20 votes cast) [11 votes came from reviews] 11 reviews by users total.

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