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Fandango Review + Feedback & Discussion

FandangoYou can write a review for Fandango and also view its ratings and comments posted by others.

Read 18 Customer Reviews for Fandango.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 6.82
How long did it take for you to get a reply from customer service? - 26 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of Fandango & Testimonials

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Posted by Amber (3 years ago)

Worst service!

Incident number 14119-002022 IF I COULD GIVE THIS 0 STARS I WOULD!! Fandango has the worst customer service! I order tickets and never got the confirmation email. They only have you enter your email once, so I wondered if maybe I missed a letter. Why would they only have you input your email once?! I then wanted to exchange for a later time so I called their service number. They have an option on the electronic prompt to choose someone to speak to regarding refunds. When I finally spoke with someone they told me that Fandango and Regal have a strict no refund policy! I asked why there was an option in the first place if they can't do it?! He then told me that they can't exchange either and that my best option is to buy the tickes for the time I want, call them back with the new order number and ask to refund the old ones where they will send to their investigations department that will contact me in 3-5 business days letting me know if they can refund me or not. THEY WANTED ME TO BUY TWO SETS OF TICKETS TO BE CONTACTED TO SEE IF THEY CAN REFUND ME! I asked to speak to a supervisor and he stated there was no one available. I asked to be placed on hold until one became available, he said "its not good customer service to have me wait on hold" Well its not good customerservice to tell me to buy my tickes a second time to only tell me that they may or may not reimburse me. I told him I wanted to be contacted by a supervisor as soon as one became available by phone and he told me their phones don't dial out! I work at a call center and I know that this is not the case. He then promised me that I will get an emial from a supervisor that night. This was on Wednesday, I didn't get an email until Saturday. WORST CUSTOMER SERVICE EVER. I then called Regal and they told me I could exchange them at the theater.

Bought: Movie Tickets

Order Date: 2014-11-19

Date Received: 2014-11-19


Customer Contacted Fandango Via:
(866) 857-5191
help@fandango.com

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162390

Posted by MC (7 years ago)

Frustrating. I went to redeem movie coupons and they do not apply to several theaters that I frequent. When purchasing, I did not know that there were certain theaters that did not participate. It's not as convenient as they imply.

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118340

Posted by dp (7 years ago)

harry potter was a great movie.. movie theater was nice and clean and i just love ordering in advance from fandango.com

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98310

Posted by Kim Laing-Reyes (8 years ago)

Excellent and easy way to purchase tickets online, plus is enjoyable! You're able to view trailers, reviews and the like before you even purchase your tix..so it's ideally a well-rounded experience! I am currently in the process of purchasing some FABSEXY Sex and the City tickets via Fandango! A bunch of us gals in the New York City area will be checking out the movie at AMC Lincoln Square and have planned a Girls Night Out event around the movie. Fandango has made our event that much easier to keep organized. I have personally sent the www.fandango.com link to all of the attendees so that they can click right on it and get their tix in 1, 2, 3! Thanks Fandango (staff)!

Cheers -

Kim Laing-Reyes in the Big Apple!

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65690

Posted by Terrie Nettles (8 years ago)

I've only used Fandango one other time that I remember and it was great. I'm a very satisfied customer.

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52970

Posted by dustin (8 years ago)

The process is quick and easy to complete.

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Posted by dan (8 years ago)

good service but I would like a little more info about what the screen fetures are like XD and so on

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48030

Posted by Ted (8 years ago)

Good site . Easy to use. Convenient. Don't miss your movie -- buy in advance

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44830

Posted by Lilly Tran (8 years ago)

I really like how the system is organized and up to date on movies as well as showtimes.

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44820

Posted by tania mendoza (8 years ago)

a very good site to get your tickets in advance, avoid lines and know the schedule of the movie you're planing to watch.

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44540

Posted by Brandie Dickerson (8 years ago)

Love it you can get tickets in advance and not wait in line. Would love it more if you didn't have to pay the $1.50 convenience fee.

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43190

Posted by c Robertson (8 years ago)

awesome site - love the ease of printing tickets at home

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38560

Posted by Jennifer (8 years ago)

It was good. Liked it. Wished I could have seen more. Two thumbs up. Rotten Tomatoes lied.

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36530

Posted by Deepak Sivakumar (9 years ago)

Decent customer service. Like the seating . Comfortable.

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29390

Posted by Sarah (9 years ago)

I've purchased advance tickets many times through Fandango.com and it's been great. No need to worry about not getting tickets to a sold out show.

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Posted by r (9 years ago)

corporate scam - take you to the web site at full price - don't even bother....

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15440

Posted by RG (9 years ago)

I like the website. It provides a very convenient service.

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14680

Posted by York (9 years ago)

I've used Fandango on several occasions and never had a major problem. One time the machine wouldn't dispense our tickets despite us entering the correct claim code a couple of times. Thankfully we had a receipt printout, showed it to the ticket cashier, and got the tickets that way. Another time I realized I bought the tickets for the wrong theater (right after I clicked on submit order). And it sucked that I couldn't go back and change it really fast since all sales are final with Fandango. Still it's pretty convenient and I will be using it again in the future.

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Fandango Rating: 3.7/5 (47 votes cast) [9 votes came from reviews] 18 reviews by users total.

Fandango Review Ratings Distribution Chart
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