CoolComputing Logo
Coupons/Deals  ·  New Promo Codes/Coupons  · November 17, 2018

EFaucets Review + Feedback & Discussion

EFaucetsYou can write a review for EFaucets and also view its ratings and comments posted by others.

Read 26 Customer Reviews for EFaucets.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 1
How long did it take for you to get a reply from customer service? - 1 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of EFaucets & Testimonials

Sort Reviews by: Best Rated or Newest

Posted by Elena M (9 years ago)

I ordered a medicine cabinet from eFaucet two months ago. the eFaucet web said shipping occurred in 3 to 7 days. Three weeks after ordering, I asked about the delay. It was very difficult to speak with someone. I spent an hour on the phone waiting before I caught a customer service rep. She took my info and said that she would call back. Five days later, I spent 30 minutes waiting on the phone before I reached her. eFaucet said the 3 to 7 days to shipping was for the manufacture. Then eFaucet gets it and ships to you. So, the site is misleading. The product I received was defective. It took nearly 2 weeks for someone to respond to assist me in returning the item. Unfortunately, I have to wait for the item to get from the manufacturer to eFaucet and then to me. God only knows if I will ever see this product.

eFaucets Order 372446

Atlanta, GA

Was this review helpful for you?

  +2

  -0
Reply
Toggle Comment Form









2 out of 2 people said 'YES'

62100

Posted by Patrick Bellows (8 years ago)

Purchased and Item order #507974 from efaucets because it was "in stock" after 7 days no Item, I emailed them only to find out it was out of stock and has been back ordered. I canceled the order on Dec. 14th and requested they credit the charges back to my credit card it is now Jan, 8th and no credit has been issued. I have made (3) phone calls they said they are busy and will issue the credit soon. This is Bull Shit they are sitting on the money, my next step is to call my credit card to see what they can do. Do Not Buy From Efaucets.com

Was this review helpful for you?

  +1

  -0
Reply
Toggle Comment Form









1 person said 'YES'

107260

Posted by Jerry (4 years ago)

Dissatisified - BEWARE

I ordered a sink from eFaucets.com. eFaucets claimed this item to be in stock. 7- 10 days for delivery. Stated right on the website. Waited 22 days... no delivery. Called eFaucets customer 'support'. Not only was it NOT in stock, it was going to be nearly TWO MONTHS for manufacture... then and additional 7-10 days beyond that for delivery. Nearly 70 days for an item they claim to have in stock. Furthermore - they removed the money for the item they do not have in stock from my account in a couple of days - yet it will take TWO WEEKS to return it. I will NEVER use this useless site again and recommend that those considering a purchase here to look elsewhere first. I will be posting this warning on all my commerce accounts.

Bought: Order # is 1151280

Order Date: 2014-10-26

Pros:
  • none
  • Cons:
  • stated IN STOCK items are NOT in stock
  • poor business practices
  • money removed from my account for items they do not have

  • Customer Contacted EFaucets Via:
    (800) 891-0896

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    162260

    Posted by Robert Johnson (9 years ago)

    Order 385446

    These guys are dirt balls. I ordered a couple of pieces of hardware and received an email that it would be shipped out that day. They never told me that it was not in stock and when it did not come in a week, I called only to be told that it was a "special order" and that it would not come for a month. They never told me it was out of stock and that the had to "special order it". I then instructed them to cancel the order and was told they couldn't. I've been on the phone now for 38 min and I'm still trying to resolve this. Oh, they just disconnected me!

    I have dealt with dozens upon dozens of companies on the internet and I have never had this type of problem. Stay well well away.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    59170

    Posted by king (9 years ago)

    ordered two high-end kohler faucets from efaucets and got them after a week. well-packaged and were priced right so i'm fairly satisfied. faucets look great, wife loves them.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    56050

    Posted by S. Lisowski (9 years ago)

    1 1/2 star

    Good if you don't need simple customer service! Website unclear on back order policies, etc. Policies work for company NOT consumer.

    Good products and good prices and often fast delivery. Absolutely negated by horrid customer service! 1 Star based on customer service

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    41580

    Posted by Mike (9 years ago)

    This was the worst internet shopping experience I have ever had. Extremely deceptive business practices. Will be seeking legal action. Refused to cancel order claiming if item is in stock, their policy is not to cancel even if you are not satisfied. Free shipping is only on select items and then they charge "Freight and Lift Gate" charges that are outrageously high. I will never order from this company again.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    41380

    Posted by Gary (9 years ago)

    Refuse to cancels orders, even if you call within 1 minute. Merchandise is misrepresented with erroneous illustrations and specs, and the total of your purchase is inflated. Absolutely the last business to order from on the internet Even when they make an error they will charge return, restocking and cancellation charges totalling almost 50%.

    Avoid like the plague; its worse than the swine flu!!

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    41170

    Posted by Alison (9 years ago)

    They are horrible. No customer service. Nothing in stock as they claim. They charge your credit card BEFORE anything is even shipped.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    31690

    Posted by May Eilh (10 years ago)

    My experience was excellent with e faucets. I needed a faucet for my new kitchen. They had a new Delta faucet that was hard to find. They shipped it pretty quickly after I ordered it. Overall a great experience. Now my faucet is installed and its looking beautiful in my new kitchen.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    27410

    Posted by Sharon S. (10 years ago)

    Free Shipping is deceptive due to lift gate charges which would probably constitute into shipping charges anyway.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    26460

    Posted by Frothy E (10 years ago)

    I have purchased from Efaucets in the past and have found them to be fully stocked with hundreds of items kitchen and bathroom items. They carry all brands and styles of faucets and fixtures in all price ranges. The website is easy to navigate and I can quickly find the items I want by clicking the brands and the price point.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    27400

    Posted by Famous (10 years ago)

    probably the best selection of lavatory faucets on the web. not all faucets listed have specifications, so you might have to search other sites for measurements. prices are typical to other sites.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    22830

    Posted by susan (10 years ago)

    E Faucets has the worst customer service and is deceptive in there promotion of free shipping.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    22300

    Posted by Sara 247 (10 years ago)

    I emailed customer service a few times at eFaucets before purchasing a Kohler single handle kitchen faucet and found them to be very helpful. I would definitely return to eFaucets again for future purchases. The timeliness and efficiency of the delivery was exceptional.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    27390

    Posted by Sam (10 years ago)

    I am satisfied with e-faucets experience. I saved a lot of money on the same toilet that was quoted to me by my plumber. My toilet was in stock and I received it on time and in perfect condition.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    27380

    Posted by Bill S. (10 years ago)

    I bought a beautiful whitehaus chrome faucet from efaucet.com and I received it a couple of days later. They are really quick with their shipping. The prices are reasonable and their selection is plentiful.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    27370

    Posted by Jason (1 decade ago)

    These guys are .... OK..... but if you need more than just an order taker and someone who can help you with a kitchen or bathroom remodel along with part Eric over at Designer Plumbing Outlet does a great job. He's a master plumber and has actually spoken to me when I did my bathroom remodel this past February.

    eFaucets has been around longer... that I know.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    13850

    Posted by sandy lee (1 decade ago)

    I have been a efaucet shopper for years and it is number 1

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    Canada flag   Review came from Canada.
    8540

    Posted by P.E. (1 decade ago)

    Ordered a faucet from these guys- I like the look but feel it has more of a brushed stainless steel look than the copper-like finish shown on the website. I think I will keep it, however, but they need to make sure the items are matching the finish as shown on the website photos.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    6410

    Posted by Reg (1 decade ago)

    Do not use efaucets.com! I had the worst customer service experience of my life with not one, but two of their staff. I received a broken tub spout and was told I would receive a phone call and/or email. When I received neither and called again, I was treated like a liar as the supervisor let me know no one would ever say she would call me. In addition to the attitude I got from the supervisor and the first staffer I spoke to, the 2 calls took almost an hour of my time. Finally, they insisted on charging a restocking fee even though the original was defective.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    5060

    Posted by Jack R. (1 decade ago)

    I must've ordered well over $9000 worth of products from efaucets and never have I run into any problem. They have great selection at good prices. The Jado Victorian faucet looks awesome for one of my renovation projects. I always get free shipping too.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    3380

    Posted by Chris Jeffries (1 decade ago)

    eFaucets.com rocks I ordered the wrong piece and was able to return it and exchange it for the right one, and they paid for the return shipping! I'll certainly be shopping from them again I have another bathroom upgrade project in store and would be happy to buy from them again with coupon and free shipping.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    2690

    Posted by R.C. (1 decade ago)

    I was pretty happy with my order at Efaucets, which came literally the next day. With the available coupon codes it just makes shopping with them easier on my wallet.

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    2320

    Posted by kevin may (1 decade ago)

    great website especially letting you know what other items required(Valves)

    Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    1170

    Posted by Luke Graham (8 years ago)

    you order it and they ship it and you get it. No problems, No hassles.

    Was this review helpful for you?

      +0

      -3
    Reply
    Toggle Comment Form









    3 out of 3 people said 'NO'

    121520

    Readers Interested in The Above Reviews Also Read





































    Readers Also Viewed These Deals





    Submit a Efaucets review & rating re: good/bad customer service, price w/ discounts, coupons and promotions + the quality / effectiveness of the product(s)/service(s). Have you been scammed by EFaucets? You can write a Efaucets complaint or post a warning about Efaucets including Efaucets's service or product safety. Or as a happy client you can describe the great products & services offered. Share your feedback with others.

    Efaucets Rating: 3.2/5 (86 votes cast) [6 votes came from reviews] 26 reviews by users total.

    Efaucets Review Ratings Distribution Chart
     1 
     67% 
     2 
     0% 
     3 
     0% 
     4 
     17% 
     5 
     17% 
    Your Name:
    I have read and agreed to the Review Posting Agreement.
    Review Title:
    Comment/Review:

    Comment Using Facebook

    Back to Online Store Reviews Directory or back to top.