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EBeauty.ca Review + Feedback & Discussion

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Read 1 Customer Review for EBeauty.ca.

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Posted by Cassidy, Ottawa Canada (7 years ago)

poor customer service and no refund

I had to deal with ebeauty for the last month regarding a refund and after today, I feel that it is important to warn those of you tempted to shop with them.

I have made a return to ebeauty within their 30 day policy and in it's original packaging. It has been more than a month and I still have not received my refund. I called today again. The customer service rep was rude and this was the case too with my previous calls to them. Canada post clearly showed that it was delivered to them. The rep then accused me of having sent it to the wrong place. I said it was impossible because I used the return labels provided. I asked to speak to someone else. I was polite and courteous. I said it was not her; I just needed a second opinion. She disappeared from the line (some music came on). I was not sure what was happening. She eventually came back and said someone will call me back after 3 pm. I did not get any phone calls. I tried calling the number provided in a letter included with my products - customer care at the Shopping Channel. They refused to help and referred me back to ebeauty even though this was the number provided with my ebeauty products. I do not recommend ordering from ebeauty because there were no guarantee and full refund as promised. Most importantly, the customer service is very poor.

Pros:
  • No pros
  • Cons:
  • Poor customer service
  • no refund as promised
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    Ebeauty.ca Rating: 2.0/5 (6 votes cast) [1 vote came from reviews] 1 review by users total.

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