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East Essence Review + Feedback & Discussion

East EssenceYou can write a review for East Essence and also view its ratings and comments posted by others.

Read 26 Customer Reviews for East Essence.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 15 people rated the prices offered by the store a score of 8.9
How long did it take for you to get a reply from customer service? - 25.93 hours on average experienced by 15 people hour(s)

User-Submitted Reviews of East Essence & Testimonials

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Posted by Mejgan M. (8 years ago)

I ordered 6 2 piece hijabs and an Abaya. The hijab caps I received all had a seam running through the middle of the cap, so when I put it on and pulled the second piece over it, my head looked I had a growth. The white Abaya was see-through, which was not advertised on the site. When I returned the items, I was not refunded the shipping charges because EE claimed that was not their policy. Hello - it was your product that was not well made. Why should I be held responsible??? Then I had a replacement order for another abaya, which never came and when I asked for a refund, AGAIN I was deducted $10 for shipping charges for something they NEVER shipped to me. These people are a bunch of thieves. HARAM ya'ne. Order 35703

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I thoroughly agree with you, sister! I was so disappointed in their handling of my situation as I am stuck with $70 dollars worth of worthless clothing because I can not give away something that clings to every part of your body and they didn't mention in the returns section that they don't accept returns on childrens' clothing. I will not do business with them again. They are a bunch of thieves.

21 out of 25 people said 'YES'

84010

Posted by Amatullah (6 years ago)

For me thats the BEST ISLAMIC CLOTHING EVER

Alhamdulillah I was so happy to discover this company over 2 years ago, the quality is very good for the price, the jilbabs are comfortable and durable - i'm still wearing the stuff i ordered more than 2 years ago and there is no visible damage after all this time! They offer variety of colors and fabrics and the shipping is always on time. My friends and even unknown sisters keep asking me till this day where do I get my clothing and everyone is satisfied when they receive their orders after my recommendation. And on the top of everything, they r a registered non-profit company and do great job in helping in many Muslim Projects and in the support of literacy among muslim girls and women. I truly love this company and I have never ordered anything from anyone else after I have found them (e.g. I have tried shukr before, but I wasn't that happy and one abaya is still hunging in the closet, worn maybe once or twice)

they r now having an additional discount code: "mariam" if anyone here would like to order something soon.

Pros:
  • good choice of colors and fabrics

  • variety of styles

  • casual and occasional

  • timely shipping

  • high quality for the price

  • very comfy and durable
  • Cons:
  • not all the colors are displayed in the website
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    10 out of 12 people said 'YES'

    Canada flag   Review came from Canada.
    146690

    Laura reviewer photoPosted by Laura (6 years ago)

    Good value

    The clothing is fine for the price. I am happy with it and happy with the sizing. The shipping clearly states how long it will take, and it is accurate. It comes from India... and the shipping rates are reasonable. The poly clothing is just that....polyester clothing. If you don't like polyester, don't order it. The crepe is cooler and drapes nicely but is also a synthetic so it would be hot in humid/hot weather. There are many cotton items and I am placing another order of all white cotton for summer. I was concerned the sleeves would be short as pictured, but they are perfect and cover the wrist, ( I am nearly 5'9 with long arms). The worst part of the whole site is simply the unflattering photos and the incomplete descriptions. The clothing is cheap but a good value for the money. I don't know what people expect for these prices, but I am very happy and will keep ordering :-)

    Pros:
  • Good Value
  • Good shipping rates
  • Good size selection
  • Good accuracy of sizing
  • Good communication via email with customer service.
  • Cons:
  • The website could be easier to navigate
  • The descriptions could be more complete.
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    salamu alaikum sis,

    how its about the size? u ordered the size u wear in normal clothes or u add sizes more?
    i don't know about the size... I'm from germany and i want to buy at EE but I'm worry for it...

    14 out of 20 people said 'YES'

    139150

    Posted by Amatullah Muhammad (6 years ago)

    Still waiting for my shipment

    This is the second time I order from this site, and the first I swore I would not do it again. Every time I order there is always a problem, all this extra info needs to be verified first and last of credit card #, billing address, its ridiculous. Aside from that they took money from my account on 2/10/2012 and today is 3/01/12 and I have yet to receive my package. I am so annoyed the first time I order I was going on vacation and order 3 weeks ahead and still did not receive my package in time.

    Pros:
  • nice styles
  • Cons:
  • takes to long to receive orders
  • problems with orders poor quality
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    same thing here an you know what else one of the jilbabs was missing which was for eid. not happy with them and also there is no one to talk to over phone about it you have to email them an they don't respond.

    11 out of 14 people said 'YES'

    137180

    Posted by safiyah (5 years ago)

    shipping and customer support is horrendous

    I placed an order on the 15/07/2013 for 1 men's kurta and 3 abaya, till now the 25/07/2013 they have yet to ship my order. I have tried emailing them several times but there was no response, they have fully charged my order but didn't even bother to reply to any one of my emails. I'm really upset as i need the items by the end of the month but at this rate i'm very sure that i won't be receiving my items anytime soon. This is really disappointing considering that eastessence.com is suppose to be based on islamic business ethics. May Allah have mercy on them and guide them to have better business ethics insyaallah...

    Bought: Sahaar Mandarin Collar Kurta - ME63EE
    High Neck Denim Abaya (Black) - AJ910EE
    Afeefa Abaya (Black) - AJ69EE
    Nadra Abaya (Khaki) - AJ317EE

    Order Date: 2013-07-15

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    Please ignore my earlier comment. I received my goods within the same day after posting this review within the ship time frame. The clothes were beautiful but my only complaint is that I did not receive any email informing me that my order had already shipped

    9 out of 11 people said 'YES'

    Singapore flag   Review came from Singapore.
    156580

    Posted by Jane Doe (7 years ago)

    Great abayas, ordered mid-December 2011

    I ordered some abayas after seeing my good friend wearing two different ones from east essence. They were reasonably priced, and seemed like good quality. I tried them on, and they all fit wonderfully, maybe they make them slightly larger for shrinkage, because I know I haven't lost weight, that's for sure ;). I will buy from them in the future. Always remember in life, with everything, you get what you pay for, so obviously these are not "chanel" we are talking about. Go buy a ticket to the middle east and shop at the boutiques yourself if you want the best stuff. otherwise, if you are stuck in good ol' USA, this website is not a bad place to shop. The abayas I bought are for random simple outings to the mosque, for jummah, or for ramadhan, or other masjid related gatherings, since I wear regular american clothes in my daily life. By the way, I did not have to pay anything in terms of a custom duty, that may have been included in the flat $10 shipping rate. the shipping was incredibly fast, and it seems like the abayas were made to order. The stitching seems well done and sloppy at all.

    Pros:
  • Cheap
  • fast shipping
  • Cons:
  • Not the best quality
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    oops, i meant NOT sloppy at all. :) the workmanship is great.

    9 out of 11 people said 'YES'

    134370

    Posted by SM (7 years ago)

    Terrible Clothes

    I ordered many abayas from this site. When the items finally came a proper invoice was not included and I emailed east essence twice and called them as well and still have not received it (3 days later) as a result I had to pay fees to the customs department for holding the items. The materials identified were not that provided. They said crepe but I received polyester. The material is so thin that it clings to the body. I will never buy from them again. I am accustomed to buying abayas from all over the world and this is ranked almost at the bottom. One very pricey item was said to be pink and black... there was no pink on this dress and the sequins were of terrible quality. It is almost unwearable. I am so disgusted and disappointed. I tried to make a rating on the product on the site and it did not register... I wonder why.

    Pros:
  • The items came quickly
  • Cons:
  • No invoice
  • poor material
  • poor workmanship
  • the abaya was not as shown in the picture (it looked about 50% different in colour)
  • poor feedback for questions raised at times
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    Crepe is polyester for your information. Unless specified Silk crepe, crepe by default is polyester :)
    Eastessenec refunded complete duty on my order. I had an order for CAD34.98 on which the customs charged me duties of CAD42.95 (which was just weird). they refunded me the entire fees so basically they paid for the garments and another CAD 4 on top. There is always no harm to ask. Very cooperative company and excellent clothes. Never had a problem
    in terms of the sizing are they any good am a Uk size 8 Ordered abayas size S however prefer lose fit so maybe would have been better with an M

    14 out of 21 people said 'YES'

    Trinidad and Tobago flag   Review came from Trinidad and Tobago.
    131580

    Posted by Rihana (8 years ago)

    I love my tunics. They are really good quality and so well priced. Thank god I found eastessence.com, can't beat $12.99 for tunics. Will definitely shop again

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    10 out of 13 people said 'YES'

    75380

    Posted by Lejla (4 years ago)

    Eastesence is the best.

    I have been through troubled times recently and eastessence came to my rescue through MCWC (Muslimahs covered with care). I received clothing donations from them and the quality of the clothings was so good. I have been used to handouts from friends and family as I was going through very bad times. Alhamdulillah I was able to wear new clothes last year on Eid thanks to eastessence. Since then Mashallah I have recovered from my times. My husband has a steady job and I have been able to afford buying clothes from eastessence thanks to their prices. My word for all the sisters is that this is a good company with people who are true muslims and have a big heart. their products are beautiful, well stitched and priced really well. This is a company that really believes in Deen I will continue to be their customer Insha Allah as long as I live.

    Jazak Allah Khair

    Bought: AJ73
    AJ909
    AJ609
    LK7

    Pros:
  • Wonderful company
    Quality workmanship
    Low prices
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    7 out of 8 people said 'YES'

    161090

    Posted by helene (6 years ago)

    good quality

    i order from them since 2 years. 80% of the clothes are what i was expecting. once the abaya i ordered was transparent... so of course that was a disappointment. i don't order scarf from them anymore because they are very small. the tunics are good quality, i still wear the ones i bought 2 years ago. i m 5 feet 8 and i also appreciate to be able to customize the length of the dresses.

    Pros:
  • good quality
  • delivery as expected
  • good price
  • Cons:
  • hijabs too small and watch for transparent white.
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    I totally agree with you on the hijabs all running very small ...seems to always be some problem with the orders ...and the management is rude ...I have given them three chances and now I will never order from them again.

    9 out of 12 people said 'YES'

    Canada flag   Review came from Canada.
    143130

    Posted by Fouzia (4 years ago)

    Th best Islamic clothing store!!!!!!!!

    I love EastEssence. Am a new muslim convert and was introduced to islam by a sister who also introduced me to Eastessence for my modest clothing needs. With my tight budget I needed to replace my entire wardrobe. All the other clothing shops were so expensive so I chose Eastessence. Masha Allah the quality, pricing and styles all are exceptional. I placed my first order with Eastessence in 2012 and since then have always ordered from them. The clothes last several washes and always keep looking great. I get great compliments from everyone. This is my go to shop for all clothing needs

    Bought: many many clothes

    Order Date: 2012-01-12

    Date Received: 2012-01-25

    Pros:
  • Affordable pricing
  • fantastic quality and designs
  • Cons:
  • None
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    6 out of 7 people said 'YES'

    United Kingdom flag   Review came from United Kingdom.
    161000

    Posted by Jessica (4 years ago)

    Decent for the money

    Asalamu alaikum, I made my first order with East Essence last October and received the two abayas I ordered in ten days (12 business days). I was getting impatient with waiting for it to be shipped because I kept checking the website and all it was saying was "pending fulfillment". It never actually updated to shipped until the day before it got here. I actually received a call from DHL saying it would be here the next day before they even said it was shipped. I have made my second order now, with fancier abayas so maybe they will take longer, but I am trying not to get impatient because of my last experience, they could be in America already and they site just isn't telling me, lol.

    The quality is good, especially for the price. I have a friend who has ordered quite a few tunics off the site too and she has always been satisfied with them. About the product, so far I have no complaints.

    The website has very limited descriptions of the items for the most part and often the reviews are more informative than the company's description of what you are looking at. I really don't like the fact that you can see the item in the other colors offered. They could at least say what they both the colors in the items with different colored trim or beading or whatever.

    I don't have a complaint with the shipping costs but then again I am in one of the countries that they offer $10 flat rate shipping. It is a little expensive if you are just buying one thing but if you are like me, I saved until I had the money to buy a few things so it wasn't too bad.

    I have mixed feelings about the customer service. I have emailed them a few times and gotten no response once or twice and gotten next day great service a few times. I have also gotten a response about a voucher I had been sent that, after sending emails back and forth to prove to them that it was valid, they just stated that they weren't going to honor it. In general I have found that the saying "you get more flies with honey than vinegar" applies to this company too. I sent a very nicely worded email complimenting their company and products and they fixed the voucher (a different one) right away.

    Overall, I think that we just need to remember that these people are doing the best that they can and they provide fair working conditions to their employees that assemble the garments, as opposed to using a sweat shop, so we need to have some patience if it takes them a few days to get our things ready to ship.

    In Sha Allah they will improve their business practices to become an even better company. Right now I am just thankful that there is a company that can provide Islamic clothing at a price I can afford.

    Order Date: 2013-10-08

    Date Received: 2013-10-18

    Pros:
  • Affordable
  • They use fair labor practices
  • Good quality
  • Cons:
  • They don't keep you well updated on the status of you order
  • Customer service is not always great
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    6 out of 7 people said 'YES'

    160300

    Posted by Zahra (8 years ago)

    Good site. great prices. need more colors

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    9 out of 13 people said 'YES'

    75390

    Posted by Khadijah (8 years ago)

    Items are nice but recieved over 2 weeks later than stated.

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    8 out of 11 people said 'YES'

    58430

    Posted by Fatimah (9 years ago)

    I'm so happy that I found this site, I've been showing it to all my Muslimahs in Texas. When i made my first order I was worried because the prices where so affordable so I only ordered 2 abayas. When i received them I couldn't have been more happy. My husbands happy also he doesnt have to drive me to Dallas to get new abayas or hijab. The only negative thing i could say is it took 6 days to recieve my package, but its worth the wait

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    6 out of 7 people said 'YES'

    43360

    Posted by Meriem (3 years ago)

    Warning to potential buyers!

    Ordered 3 abayas and all 3 fell apart after one wash.

    I followed washing instructions, but they accused me of not following instructions.

    I took them to a seamstress who informed me that it was bad quality, the stitching was too close too the edge of the fabric and no wonder they fell apart.

    They refused a refund, store credit, or anything. I filed a complaint with Better Business Bureau and they said they would give me store credit after that, but they still have not given me any store credit.

    Horrible quality, and the customer service is even worse.

    Bought: 3 rayon abayas

    Pros:
  • I honestly can't think of any pros.
  • Cons:
  • Bad customer service
  • bad quality.
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    5 out of 6 people said 'YES'

    Canada flag   Review came from Canada.
    164570

    Posted by shakura k. (5 years ago)

    Very Poor Customer Service - rating One star

    Assalamu alaykum. I was a loyal customer for several years. I purchased several hundred dollars worth of clothing each year. Last year they sent a garment that was incorrectly sized. The item was a large and I ordered a 2x. I was told to send a picture of the garment and tags. I did. Next I was told to measure myself and the garment and send it in. I did. I was told the item was the right size and I was wrong. If I sent it back I would have to pay for it anyway.

    I got tired of trying to get them to honor their policy and gave the item to the mosque. In August of 2013, I ordered several hundred dollars worth of clothing again. This time three of the abayas were sent in a fabric I did not order. I contacted East Essence the day after the package arrived. I informed the representative I did not want the product. I was transferred to another representative who told me she would contact the factory and see if the fabrics were actually different, even though their website indicated two different fabrics. Two days later I was told the fabrics are the same. I sent an email indicating I did not want the products. I sent pictures as requested too. The customer service supervisor called me and was extremely rude and argumentative. I told her the same thing I had told the two other representatives that I did not want the products. After arguing at me, she told me all the material is just cheap polyester not expensive material. Cheap was her word. I asked for the RMA - return authorization to send the products back.She told me should email it today. I received the garments on 10/15/2013. I contacted them on 10/16/2013. It has been 5 days and they have not sent the RMA. I know in my heart they are waiting for the 10 days to lapse and I will be stuck with the garments. I can never say what will happen in the future, but I have no intentions of ever purchasing from them again. Very poor customer service representatives.

    Location: Nashville, Tn Partial Order# 3274

    Bought: AJ62EE Kashibo Monaco Blue,
    AJ62EE Kashibo Black,
    AJ73EE Kashino Dark Grey plus 11 other items

    Order Date: 2013-09-30

    Date Received: 2013-10-15

    Pros:
  • Eleven of the fourteen items were correct.
  • Cons:
  • Three items were incorrect material
  • argumentative customer service supervisor
  • did not receive the RMA to return the garments as I requested and was promised
  • and package was stuffed with all 14 garments in it. The garments were wrinkled and the plastic bags were crinkled.
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    6 out of 8 people said 'YES'

    157890

    Posted by Ayesha (6 years ago)

    Stay away from this company

    Their products are not as described in their ads and very inferior in quality . The shipping is expensive and slow. The management is rude and when contacted told me "there's lots of other hijab stores online ,go find another one"!

    seriously?? with that attitude , I am gone!

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    11 out of 18 people said 'YES'

    144560

    Posted by hafsa (2 years ago)

    wrong colours and sizes

    was told to return items that were the wrong colour and sizes to what I ordered....but I would receive only 30% of what I paid back as a refund. I paid with paypal, so opened a dispute and sent parcel back , delivery was proved on line so paypalk refund the full amount plus postage. they also covered my return post. also ease eseence are falsifying delivery info. they told dhl the value of the package was 10% of what I paid, so they avoided paying duty but charged me duty. Very unislamic

    Bought: abaya

    Order Date: 2016-03-02

    Date Received: 2016-03-15

    Pros:
  • arrived quickly
  • Cons:
  • items cheap quality and not colours or sizes ordered

  • Customer Contacted East Essence Via:
    edith@eastessence.com

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    2 out of 2 people said 'YES'

    United Kingdom flag   Review came from United Kingdom.
    166830

    Posted by Patricia (5 years ago)

    SMH!

    well I have been warned by my husband about this company. BUT there was the only place I could find that had hubbies style of those he likes. So I took my chance, here is is 2 weeks later and they have not shipped yet. I am so disappointed! I ordered this on the july 2, so it says 12-16 business days, well mmmm its been 12 business days right now, still not shipped! I told them I ordered as a gift for my husband... and well it was a Ramadan gift, so I guess I might get it by the end of Ramadan. what a crock! Do not patronize! Run as far as you can!

    Bought: Kashibo Kurti
    Black 2XL 50in Standard

    Order Date: 2013-07-02

    Pros:
  • I have not found 1 yet
  • Cons:
  • everything about them so far
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    6 out of 10 people said 'YES'

    156450

    Posted by Imani (9 years ago)

    I was really impressed with the selections, i've never seen such quality for the price. I'm taller than average woman so usually there might be 2 Abayas that fit me. They were able to make custom abayas so i was able to look and feel wonderful

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    5 out of 8 people said 'YES'

    43330

    Posted by Aisha (4 years ago)

    The best islamic store online

    I have been buying clothes from Eastessence.com since last 5 years online as well as from their show at ISNA. Not that every item has been perfect but their returns is so simple. I have never had any issues with them. It all just boils down to being courteous. I once received an incorrect item and they shipped me a replacement with absolutely no cost to me. Their return policy states it clearly and they always honor it. In our local mosque I meet hundreds of sisters who have bought from them with no issues. Their shipping time is high considering they are cutting and sewing the garments for a custom fit or length.

    This is one NON-PROFIT company working towards muslim upliftment worldwide. Why in the name of Allah (SWT) would they want to cheat their customers or sell cheap goods. I have never ever had issues with them and would request all muslim brothers and sisters to shop from them as whatever we spend there comes back to our community in some way.

    Jizak Allah Khair

    Bought: Aj73EE
    AJ909
    Aj2046

    Order Date: 2014-05-14

    Date Received: 2014-05-28

    Pros:
  • Excellent product
  • Great prices
  • Non profit servicing the muslim community since 5 years
  • Cons:
  • None

  • Customer Contacted East Essence Via:
    (888) 587-8417

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    4 out of 7 people said 'YES'

    India flag   Review came from India.
    160950

    Posted by Qurat (9 years ago)

    Good styles, nice affordable prices

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    4 out of 7 people said 'YES'

    39040

    Posted by Mehreen (4 years ago)

    Excellent store, noble cause, great products, best pricing

    I was introduced to Eastessence through a sweet coincidence. I was volunteering for a masjid when Hurricane Sandy struck New York. Eastessence had set up food drives in several mosques on our area. I was one if the volunteers selected for the distributing food and clothes donated by eastessence. I was quite shocked at the quality if clothes provided by eastessence. They were stitched well, the fabrics were great and these were totally new. We had received hundreds of brand new clothes directly from India. Mashallah I was so touched with this noble gesture of eastessence that I decided to become a customer. Being used to non standard sizing in Muslim clothing stores I made the best guess for my size by adding a few inches but when the order came it was too large. I called their exchange team and Efith was extremely helpful. She email me an RMA in a day and my exchange was delivered in 7 days after my return. I have not personally had a better experience with any store online.

    The exchange only cost me $10 but it was still way worth compared to the pricing they have on their clothes. I bought 7 beautiful Abayas for less than $150 in my first order. All of them are over a year old but still bring me compliments. Over the months I have referred several sisters to them and everyone had just thanked me for the referral.

    I am just shocked to see the earlier reviews. Calling such a noble company Haram is a Gunah. They are champions in my eyes and the eyes of the Muslim community. I would without any prejudice refer them to anyone who is looking for true modest clothes of the highest quality and best prices. I pray for their continued success.

    Bought: Aj1Aj73Aj8Rk1Ajp3HJ multipleSeveral others

    Order Date: 2014-06-09

    Date Received: 2014-06-19

    Pros:
  • Great store to shop for the best prices and highest quality.
  • Cons:
  • Ship time is a bit long at 10 days
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    2 out of 4 people said 'YES'

    India flag   Review came from India.
    160970

    Posted by Leyla (3 years ago)

    East Essance Order that has never arrived

    Although I always feel scepticle ordering from companies from America and outside UK but I thought it seems to be Muslim Company with reasonably low prices so just trust. I placed the order in March and today is 25th of May 2015, hence no news on the order. I phoned their USA office and they had no idea when it would be coming. All she could say was, 'you're nearer than America from India so your order will come quite quicker than the rest'. This is over 10 weeks ago, no clothes and no refund. and thank God, never ever ever again East Essance, Good bye for good. Bad service,

    Leyla from London

    Bought: 10 weeks no order recieved

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    2 out of 3 people said 'NO'

    United Kingdom flag   Review came from United Kingdom.
    164330

    Posted by margaret maynard (8 years ago)

    I'm waiting for my order & I did not get a verification of the order so I emailed support/eastessence.com to find out if they recieved my order & if I need to reorder,I haven't had a response.I did order & also paid for it & I'm worried.I really like the clothing & am happy to find them.Let's hope I receive the clothing !

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    5 out of 9 people said 'NO'

    69080

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    East Essence Rating: 3.3/5 (51 votes cast) [22 votes came from reviews] 26 reviews by users total.

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