CoolComputing Logo
Coupons/Deals  ·  New Promo Codes/Coupons  · May 22, 2018

Donnay Xenecoretennis.com Review + Feedback & Discussion

Donnay Xenecoretennis.comYou can write a review for Donnay Xenecoretennis.com and also view its ratings and comments posted by others.

Read 1 Customer Review for Donnay Xenecoretennis.com.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average)
How long did it take for you to get a reply from customer service? hour(s)

Texas Tennis Player reviewer photoPosted by Texas Tennis Player (2 years ago)

Took Money, Never Shipped Order

A couple weeks ago I placed an order for some Donnay tennis strings and overgrips at Xenecoretennis.com. I heard of Donnay before but never used their products, so thought I'd try them out. I ordered 2 of their hybrid strings and several overgrips. The ecommerce area of the site seemed really out of date, but whatever I made the purchase because I thought this is the official Internet store for a tennis manufacturer, however off-brand it may be.

I actually had forgotten about the order until I was hitting with my wife. It dawned on me that I haven't received the items yet. I called them, nobody picked up, so I left a message. But I never got a call back. Puzzled, I thought perhaps my order never went through because I never got an order confirmation email. So I checked my credit card and low and behold they had charged it right away, the day of my order.

I finally had to file a dispute with my credit card to get my money back. Needless to say I will never order from this company again. What a waste of time. I can't believe there exists an e-commerce company nowadays that:

  1. doesn't send an order confirmation

  2. no email support

  3. does not return phone call

Oh, and guess what- today I got an unsolicited spam email from them.

"his is an advertising message from GlobalTech East Inc. on behalf of XeneCore Corp.

Instant removal with GlobalTech Unsubscribe

GlobalTech East Inc. | PO Box 452 | Island Heights | NJ | 08732

New Jersey | New York"

SMH.

Bought: strings and grips

Order Date: 2015-12-17

Pros:
  • the items were cheap
  • Cons:
  • never received the order

  • Customer Contacted Donnay Xenecoretennis.com Via:
    (877) 366-6297

    Was this review helpful for you?

      +1

      -0
    1 Reply
    Toggle Comment Form








    Wanted to provide an update. I finally got the merchandise yesterday. Interestingly it happened several days after the dispute was filed, coincidence? Still, this is a site that doesn't provide shipping updates in addition to the things I mentioned. If I could revise my score it would be up to 2 out of 5.

    1 person said 'YES'

    166130

    Readers Interested in The Above Reviews Also Read





































    Readers Also Viewed These Deals





    Submit a Donnay Xenecoretennis.com review & rating re: good/bad customer service, price w/ discounts, coupons and promotions + the quality / effectiveness of the product(s)/service(s). Have you been scammed by Donnay Xenecoretennis.com? You can write a Donnay Xenecoretennis.com complaint or post a warning about Donnay Xenecoretennis.com including Donnay Xenecoretennis.com's service or product safety. Or as a happy client you can describe the great products & services offered. Share your feedback with others.

    Donnay Xenecoretennis.com Rating: 2.0/5 (5 votes cast) [1 vote came from reviews] 1 review by users total.

    Your Name:
    I have read and agreed to the Review Posting Agreement.
    Review Title:
    Comment/Review:

    Comment Using Facebook

    Back to Online Store Reviews Directory or back to top.