CoolComputing Logo
Coupons/Deals  ·  New Promo Codes/Coupons  · October 21, 2018

DicksSportingGoods.com Review + Feedback & Discussion

DicksSportingGoods.comYou can write a review for DicksSportingGoods.com and also view its ratings and comments posted by others.

Read 10 Customer Reviews for DicksSportingGoods.com.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average)
How long did it take for you to get a reply from customer service? hour(s)

User-Submitted Reviews of DicksSportingGoods.com & Testimonials

Sort Reviews by: Best Rated or Newest

Posted by David (6 years ago)

Cancelled part of my order

I ordered the BIOVIBE vibration plate machine as part of a order and they sent me an email today saying it was cancelled. Pretty weak. I think they did it because I used a coupon. Going to their website it shows that it is still in stock. What a scam- these guys lost trust from me. Last 4 Digits of Order # was 2289

Here is my chat log with them:


Connected to eshare.remotetools.gsipartners.com

Session ID: 74224

Welcome to Dick’s Sporting Goods.com Chat

David: Initial Question/Comment: Just wondering why my order was cancelled? Order #

Lindsay J. has joined this session!

Connected with Lindsay J.. Your reference number for this chat session is 74224.

Lindsay J.: Hello David! My name is Lindsay, with Dick'sSportingGoods.com. I would be happy to help you with that question.

Lindsay J.: Can you please verify the last name and billing zip code on the order?

Lindsay J.: Please allow me 1-3 minutes while I research this for you. Thank you!

Lindsay J.: I apologize we are showing that the ProForm BioVibe Vibration Fitness Machine was cancelled from this order since it is out of stock at this time.

David: How come I still see it selling on the site? It doesn't say it's out of stock.

Lindsay J.: I apologize for that. We are most likely in the process of getting them removed at this time.

Cons:
  • cancels order even though product is still in stock
  • poor customer service
  • Was this review helpful for you?

      +2

      -0
    Reply
    Toggle Comment Form









    2 out of 2 people said 'YES'

    148510

    Posted by Austin (6 years ago)

    Terrible customer service in Plainfield!!!!

    I was in Dick's to get my girlfriend's bow adjusted, and right off the bat the bow tech was very rude and made my girlfriend feel VERY uncomfortable. We decided to make a complaint to the store manager, but before we could explain to him (Alan) he told us to "Get the hell out!". I will never return to this store, and neither will my friends and family members. I am a professional quad racer, so I will be letting my fellow racers know how terrible the Plainfield DICKS are....I mean is.

    Cons:
  • store employees
  • store manager
  • Was this review helpful for you?

      +1

      -0
    Reply
    Toggle Comment Form









    1 person said 'YES'

    140840

    Posted by Bill Groff (9 years ago)

    I was in Dick's sporting Goods in Plainfield today, Feb. 5 and bought a pair of Skechers Fitness Footwear (shape-up) and when we got home we were very disappointed to find that the cashier, Amber did not remove that stupid tag thing that should have been taken off before we left. Now we will just have to wait till the weather clears up and take to Dick's in Greenwood to have them remove it. Why should we have to hassle with something like that? If employees cant remember to remove those things, then why have them on?

    2019 Woodfield Dr.

    Greenwood IN 46143

    Was this review helpful for you?

      +1

      -0
    Reply
    Toggle Comment Form









    1 person said 'YES'

    54040

    Posted by Sarah (6 years ago)

    I would give this store a negative 25 if I could

    I recommend the bow tech and store manager (Alan) of this store take a customer appreciation class.....or be discharged immediately. Plainfield Dick's has lost several valuable customers and there families and friends due to these two people. VERY DISAPPOINTING!!! I have never been cussed at by a manager of a retail store in my life. I will never return to this store, and neither will my friends and family....along with my father who is a marine, and will be sure to let his fellow league members know to never shop here!

    Cons:
  • customer service
  • hospitality
  • ALAN
  • basically everything
  • Was this review helpful for you?

      +0

      -0
    Reply
    Toggle Comment Form








    140830

    Posted by Steven E. Ledesma, SR. (7 years ago)

    Excellent Bicycle-tech/Customer Service

    Steve from Dick's Sporting in Yorba Linda, Ca. showed me excellent customer service by displaying the "Customer 1st attitude." This employee was very knowledgeable in answering all my questions regarding picking the right bike for me. I will take all this information to purchase a bike there in the near future. Thank you to this employee for showing me a caring/professionalism in helping me to complete my assessment for my future purchase. This customer first attitude I consider to be very important in bringing me back to this store. Thank you Steve.

    Was this review helpful for you?

      +0

      -1
    Reply
    Toggle Comment Form









    1 person said 'NO'

    138170

    Posted by Steven E. Ledesma, SR. (7 years ago)

    Excellent customer service by Darren & Kaylin

    Thank you to both these employees for their caring/professionalism in helping me complete an online in store order. Darren helped me in checking to make sure my order was finalized correctly. Kaylin followed-up to make sure I was satisfied with all my checkout buys. This customer first attitude was shown, by these two, in top order today.

    Was this review helpful for you?

      +0

      -1
    Reply
    Toggle Comment Form









    1 person said 'NO'

    138160

    Posted by Kathy (10 years ago)

    The sales associatess in the Dulles Town Center store were very helpful and friendly even though they were really busy. Thank you!!

    Was this review helpful for you?

      +0

      -1
    Reply
    Toggle Comment Form









    1 person said 'NO'

    14750

    Posted by Robin (1 decade ago)

    Got golf clubs there and was impressed that they hire golf pros. He was able to help me pick out a set and I got to try them with the golf simulator. Definitely would go back.

    Was this review helpful for you?

      +0

      -1
    Reply
    Toggle Comment Form









    1 person said 'NO'

    11890

    Posted by v.gonzalez (9 years ago)

    your golf sales prices are fantastic. better than all others. thanks!!

    Was this review helpful for you?

      +0

      -2
    Reply
    Toggle Comment Form









    2 out of 2 people said 'NO'

    29910

    Posted by Alex Hustick Jr. (7 years ago)

    Repair on my flat tire

    I came in to get my flat tire fixed. received excellent customer service. My bike was fixed right away. I was very satisfied with the service given to me by Al Tremaglio.

    Posted by Alex Hustick Jr.

    July 26th. 2011

    Was this review helpful for you?

      +0

      -5
    Reply
    Toggle Comment Form









    5 out of 5 people said 'NO'

    127900

    Readers Interested in The Above Reviews Also Read





































    Readers Also Viewed These Deals








    Submit a Dickssportinggoods.com review & rating re: good/bad customer service, price w/ discounts, coupons and promotions + the quality / effectiveness of the product(s)/service(s). Have you been scammed by DicksSportingGoods.com? You can write a Dickssportinggoods.com complaint or post a warning about Dickssportinggoods.com including Dickssportinggoods.com's service or product safety. Or as a happy client you can describe the great products & services offered. Share your feedback with others.

    Dickssportinggoods.com Rating: 2.8/5 (21 votes cast) [7 votes came from reviews] 10 reviews by users total.

    Dickssportinggoods.com Review Ratings Distribution Chart
     1 
     43% 
     2 
     0% 
     3 
     14% 
     4 
     0% 
     5 
     43% 
    Your Name:
    I have read and agreed to the Review Posting Agreement.
    Review Title:
    Comment/Review:

    Comment Using Facebook

    Back to Online Store Reviews Directory or back to top.