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Diamond Harmony Review + Feedback & Discussion

Diamond HarmonyYou can write a review for Diamond Harmony and also view its ratings and comments posted by others.

Read 10 Customer Reviews for Diamond Harmony.

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User-Submitted Reviews of Diamond Harmony & Testimonials

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Posted by Emily (4 years ago)

BEWARE

All I wanted was a gift card from diamondharmony.com, emailed to a friend. It didn't go through, so when I contacted customer service, they blamed it on paypal and refunded the money. I believed them when they said it was a paypal problem, so I placed the order again with my debit card. BIG MISTAKE.

I placed the order for a $100 gift certificate on May 27, 2014. On multiple occasions I have tried contacting customer service via email, the online form, and both phone numbers provided on the website (800-898-4622 and 212-719-4622). Here is a log of my efforts to contact customer service, none of which resulted in any response:

  1. 6/2/14 called both phone numbers, no answer or voicemail system

  2. 6/2/14 email to support@diamondharmony.com, no answer

  3. 6/3/14 called both phone numbers, no answer or voicemail system

  4. 6/4/14 called both phone numbers, no answer or voicemail system

  5. I also tried to use the “Live Chat” feature on the website, but it was not turned on so I submitted the online form that popped up instead. I never received an answer.

  6. 6/10/14 called both phone numbers, no answer or voicemail system

  7. Sent a letter through snail mail 6/10/14, no answer

  8. 6/24/14 called, no answer or voicemail system

I guess I'm just a poor sap that is out $100. I will be filing a complaint with BBB.

Bought: Gift certificate for $100

Order Date: 2014-05-27

Cons:
  • My friend didn't receive the gift certificate nor did I receive a refund.

  • Customer Contacted Diamond Harmony Via:
    (800) 898-4622
    support@diamondharmony.com

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    160880

    Posted by JC (5 years ago)

    NOT HAPPY

    So far I am the least bit happy about the service. I placed an order over a month ago and have not gotten any kind of status update. Sent several emails to customer service and never got a response. Tried called for days and all I get is a message that that says the voice mail box is full and cannot not accept voice mails. What kind of CUstomer Service is this? I WANT TO KNOW WHERE MY ORDER IS!

    Bought: PT9530

    Order Date: 2013-05-12

    Pros:
  • They had the pendant that replaces one that got stolen from my mom that we got for her when I was 5 years old for mothers day.
  • Cons:
  • Horrible customer service because you cannot get a hold of anyone to find out the ETA of the item.
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    2 out of 3 people said 'YES'

    155630

    Posted by Cheryl B (7 years ago)

    Innappropriate price hike

    I am an unhappy customer. The price of a pair or earrings I was about to buy increased from $780 to $940 overnight. They were not a sale item. When I talked to customer service, I was told this was to keep up with the rising cost of gold. I understand that new stock needs to reflect this, but instock items should not be subject to an overnight price hike. They would not honor the original price and I was not able to purchase the earrings. The on line chat was cut off abruptly when I asked if my concerns could be passed on to a manager. In my view, this is not good customer service and I would warn buyers to act quickly if they want to make a purchase or forget contacting customer service with a problem.

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    1 person said 'YES'

    Canada flag   Review came from Canada.
    125360

    Posted by John (8 years ago)

    I bought my wife's bands from them and they were amazing, rerally fast shipping and the diamonds look great.

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    107880

    Posted by Janet Collins (8 years ago)

    Just bought my wife's christmas gift for the second year from diamond harmony. the first time was great, she loved her diamond studs, cant wait to see how the matching necklace will be. im sure she'll love it.

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    101760

    Posted by S W 492 (9 years ago)

    For our one year anniversary, I bought my husband a gold money clip. Found the perfect one on diamond harmony. The clip is exquisite. Minimal and sleek. My husband still uses his clip to this day after being married for the past five years.

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    27820

    Posted by Gina T. (9 years ago)

    For mother's day I bought my mom a lovely white gold heart locket from DiamondHarmony. Its two hands making the shape of a heart. My mother was touched by how precious the gift was.

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    27810

    Posted by Tammy (9 years ago)

    Diamond Harmony stack ring feature is very fun. I like that I can customize the size and arrange up to five rings. They have a beautiful rose gold ring that looks amazing on my skin.

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    27800

    Posted by DiAmond Girl (9 years ago)

    I feel confident when I buy my jewelry from diamond harmony. They have a 110% price match guarantee meaning if I found the same piece of jewelry elsewhere, they will beat it by 10%. On top of that, they give out a $20 gift certificate with every order.

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    27790

    Posted by MM (10 years ago)

    I got my deal of the week white gold twist hoops at Diamondharmony.com for under $40! I like these earrings because I can wear them everyday and its simply elegant. Only thing is its limited to one pair per customer, otherwise I would have bought a few pairs to give out as gifts.

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    27780

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    Diamond Harmony Rating: 2.9/5 (35 votes cast) [5 votes came from reviews] 10 reviews by users total.

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