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DHgate.com Review + Feedback & Discussion

DHgate.comYou can write a review for DHgate.com and also view its ratings and comments posted by others.

Read 29 Customer Reviews for DHgate.com.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 2 people rated the prices offered by the store a score of 1.38
How long did it take for you to get a reply from customer service? - 224 hours on average experienced by 2 people hour(s)

User-Submitted Reviews of DHgate.com & Testimonials

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Posted by pretaro (8 years ago)

I did write this comment to dh.gate:

Hello,

I did not get my order 1005177129 until now, as I expected.

I had chattered with an executive of your firm leo-dh over Dhgate Internet, before I complained the first time, why is my order not sent with EMS as tracked order, because I had paid for this. Then you answered it is not sent as tracked order with EMS, but with Singapore Post. When I was chatting with your executive of your firm, he wrote that he never sent or will send anything to Thailand (where I live). Then my comment was:” Why you are taking my money!” After this very disturbing chatting, nobody would expect that you had sent the item to my place. Everybody will think the same like me, that you have cheated me.

So I want my money back.

I had already been several times in China and I do know already, that all the Chinese business man try their best to cheat you. I had learned in China how to deal with this cheating people, so that I had my fun with them.

If I do not get my already paid product or my money back in the next 14 days, then I will run a negative campaign against your firm and DHGate in the internet. If I loose 150$, you will loose thousands of $ and much more. Because Christmas selling is starting. I will have my fun.

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17 out of 17 people said 'YES'

Thailand flag   Review came from Thailand.
88430

Posted by John J (8 years ago)

DHGATE.COM truly is a scam system. There are multiple sellers who I have had to open disputes with who give me the exact same return address, but with a different company name and contact name. Trace all messages back, it leads straight to DHGATE HQ itself. Only a portion of the sellers have this issue, usually the ones listed under factory. Some items you can get at reasonable prices but really, expect it to be a chinese knock off or cheap imitation items.

Any real ligit looking items, like a brand name item, Just stay away from it. Its not real and you will pay for it ten times over when your buyers complain about quality and it being a fake and you return their money to them and take a hit on your DSR and feedback.

Biggest point is that You cant even trust if they send you out samples. Perfect example is my own experience, Ordered samples, 2 pc of Microsoft Office 2007 from 5 different seller. Total of 10. Once I recieved the product I checked them out, they looked good and registered. (little did I know that they use a Microsoft Developers Network Key and Mass Volume licensing that when it runs out, you are screwed.) needless to say, the check out passed inspection, So I ordered 1000 pcs total. Took a while to get everything but when I did, they all looked just like the samples. But then I noticed some flaws in the packaging. Many got sold on ebay, soon i had so many buyers complaining that they couldnt activate or that it was fake items. Had them send them back, and refunded their money, All together out of the 120 that sold 102 were bad and have been returned. Checked the rest of them (that took forever) every single one was bad.

I opened a dispute with DHGATE and proceeded to ship the items back (shipping in mass qty like that to china is pricey) This was back in APril 2010, DhGate has been quiet and Have not given me a response or any money back. Sellers have been quiet and blaming it all on DHGate. I have called dhgate many times to no effect. I have even gone to the extreme of calling the FBI cyber crimes divisions, Chinese Police, China and US customs, as well as INterpol. Interpol and US customs are the only ones to call me back, and US cant do anything and Interpol is currently investigating them. I have also called Microsoft and they are aware of the issue but cant tell me if they are going to do anything about it. Needless to say I spent almost $85,000 on product and $2,100 on return shipping. I have received no money, no contact and worst of all, Thats a lot of ebay fees lost, and bad feed back, went from being almost a powerseller, to not having sold anything in almost a week because of 100 negative feedback in one month. Ebay almost closed my account, and Im fighting to keep paypal open.

So No Dhgate is a bad bad place, sellers and dhgate work together to cause problems, and tricking the consumer and they know that there isnt anything that can be done about this

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16 out of 16 people said 'YES'

87400

Posted by damerritt (7 years ago)

DHgate is a RIP OFF

RIP OFF ALERT!!!!!!!! Please if you are not Chinese do not purchase from this company. YOU WILL GET RIPPED OFF. I am currently involved in a dispute to get a refund for a piece of crap android tablet (PO#1120944249) I recently purchased. It does not look like I will get a refund or replacement. DHgate will not respond to my emails and the seller(aprill77)will not agree to refund or replacement either. Please do not do business with this company you will regret it RIP OFF ALERT!!!!!!!!RIP OFF ALERT!!!!!!!!!!!!!!!!!!

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I am in the same boat, bought a droid and its a piece of shit. no response back....nothing, wish i read this earlier

8 out of 8 people said 'YES'

127250

Posted by leisa stjohn (8 years ago)

ALERT!!!!!!!!! IS THIS COMPANY- DHGATE LEGIT??

I have NEVER dealt with a company that I fEEl are as INCOMPETENT AS DHGATE!!!!!!!!!!!!!!!!!! IT IS TO MUCH TO EVEN GO INTO, AS IT IS AN ABSOLUTE NIGHTMARE!!!!!!!!!! IF YOU WANT A HASSLE FREE, COMPETENT AND DEPENDABLE TRANSACTION, THIS IS NOT, IN MY OPINION, THE COMPANY TO USE!!!!!!!!!!!!

I AM STILL FIGHTING TO GET A SIMPLE JERSEY I ORDERED ON DEC.9TH FOR MY 8 YEAR OLD SON'S CHRISTMAS!!!!!!!!! DHGATE GOT MY MONEY, BUT MY YOUNG SON HAS STILL NOT RECEIVED HIS JERSEY!!!!

IT IS IMPOSSIBLE TO SPEAK WITH ANYONE DIRECTLY AND THE RIGHT HAND DOES NOT KNOW WHAT THE LEFT HAND IS DOING!!!!!!!!!!!!!!!

I DON'T KNOW HOW THEY STAY IN BUSINESS!!!!!!!!!!!

I WILL NEVER USE THEM AGAIN!!!!!!!!!!!!!!!!!

LEISA ST.JOHN, RN, BUSINESS OWNER AND MOM!!!!!!!!!!!!!!! LYNDEN, WA

ORDER NUMBER ENDING PO# ..........5975

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8 out of 8 people said 'YES'

105330

Posted by Alice (6 years ago)

Horrible people!!!

They make millions out of rubbish, like many people i was victim, fortunate i didn't have much money to spend but they send me 2garbage products out of 4, one dress didn't look nothing like in the picture you can see anything through but could not bother to argue just for that and the shoes from a seller called crystal_mic she send me size 4 instead of 5 i contact the seller and customer services and i wait and wait, now its been 2months since then. I learn my lesson i was stupid to trust and believe that its somebody human out there they only care about the money but since am a believer i know it's Karma too and what comes around goes around for sure!!!!

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6 out of 6 people said 'YES'

United Kingdom flag   Review came from United Kingdom.
149600

Posted by Erica (8 years ago)

DH Gate is a scam. It's not just the sellers who make this a bad site. It's DH Gate themselves. I've been fighting since mid-April to get my money back after returning the product. Neither DH Gate nor the seller have been very cooperative. Matter of fact, DH Gate refuses to respond to me now. The seller reponded once. It doesn't take two weeks to check a department for the return of a product. SCAM SCAM SCAM!!!! STAY AWAY FROM DH GATE!

Partial Order #xxxxxx4085

Country: United States/MD

My order has been in dispute status since the beginning of April and DH Gate has made no attempt to resolve this issue. Their process for a refund is a complete lie and they don't honor what they have written on their website!

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6 out of 6 people said 'YES'

67930

Posted by Violet (8 years ago)

DHGate is legit, but you have to read the fine print. It is the sellers that make this site a bad experience. The products (especially anything electronics) are mostly no good. So please do your research and ask the sellers questions before buying.

If you dislike your merchandise, make sure you do a dispute ASAP with DHgate (complying with their policies), so the money will not transfer to the seller.

From personal experience, it took me over a month to get my money back but I finally got my FULL refund.

Once you open a dispute, make sure you and the seller reach an agreement on the type of refund (my case a FULL refund). I had to argue with the seller for 3 days and finally I got an agreement of a full refund. Then after, the dispute center will send you an email about the reach agreement. Try to keep in touch with them, making sure they are getting your emails (sometimes I got no responses), so my last resort was to post a blog on their site (i got a fast response after).

So it is not DHgate's fault, but the sellers. Be aware!!

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7 out of 8 people said 'YES'

64010

Posted by hollers (9 years ago)

The only problem with comparison between DHGate and eBay that eBay actually has legitimate ratings of all sellers. All DHGate has is fake ratings. They do not allow negative feedback but artificially maintain ratings between 96 and 100 percent. If there are too many complaints about a seller, they just change its name. The dispute option is for the show only, if you dispute an order they offer about 20% refund and strongly not recommend returning the item for full refund because "it can be lost by the post office or there can be custom problems". The "goods" you can buy at DHGate are the rejects of quality control by the given company, ie. a Reebok jersey on DHGate is a jersey that failed quality control of Reebok, a Nokia phone is one that failed quality control by Nokia and so on. Yes, everything made in China, but the ones make it to the destination country are filtered by people like you and the rest is on DHGate. If it looks too good to be true, it is. Make yourself a favor, don't buy anything on DHGate.

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5 out of 5 people said 'YES'

54770

Posted by reggie (6 years ago)

terrible site

i cannot view any MLB team jerseys...or any other sports jerseys....and i know they have them because my buddy bought 5 of them from their site.....SOMEONE HELP PLS!!!!

Cons:
  • cannot view any sport team jerseys
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    4 out of 4 people said 'YES'

    Canada flag   Review came from Canada.
    139530

    Posted by tada (9 years ago)

    dh gate seems good but is not good.I have meet the seller that have buying kingston dt200 128gb fake item don't functioned.please don't use dhgate all things are fake.the seller that i've using to buy is dress_shop7777.this is a bastard person.don't trust in nothing because all about this seller shop is fake.

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    4 out of 4 people said 'YES'

    Germany flag   Review came from Germany.
    48640

    Posted by I'm piss (9 years ago)

    Don't buy from dhgate.com, they are selling fake items.

    To make it worse, dhgate escrow and seller are team up.

    So, no matter what they will take your money.

    I have learn my lesson.

    I know fake stuff, especially cell phone is cheap if you buy from them, but hope you realized, the phone can only be operate/function for about 2-3 months then quit working...

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    4 out of 4 people said 'YES'

    45280

    Verna Ross reviewer photoPosted by Verna Ross (5 years ago)

    DHgate.com are liars and thieves

    They stole my money. Beware they will steal yours also. I ordered and paid for a collar. The seller said they could not provide it after they received my money. They will not refund my money and have blocked me from contacting them. This is a very dishonest company. Beware of them.

    Bought: Collar

    Order Date: 2013-08-15

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    3 out of 3 people said 'YES'

    Canada flag   Review came from Canada.
    157510

    Penny reviewer photoPosted by Penny (5 years ago)

    dhgate

    this is the worst company and they do not care at all if the sellers are scammers. I have purchased several items from them and some came with no problem others well either never did come or were the wrong item. We immediately put in a request for dhgates help and after 4 months of back and forth- we are in the same place we were before buying.

    Bought: seller- officesupply- they sell dress'

    Order Date: 2013-04-18

    Date Received: 2013-08-02

    Pros:
  • none
  • Cons:
  • posted negative response to seller not helping us get the correct item- contacted by them to remove and they would refund money- removed comments - seller then responded with "too bad now" and a smiley face. We have a product we did not order and no one including dhgate customer service will help. We have been trying for months.
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    3 out of 3 people said 'YES'

    157470

    Posted by Anthony de Fex (9 years ago)

    If anyone ever refers you to a site called DHGate.com, out of China, you can forget about it. They sell junk and you will lose money. We should have known better, but I was convinced to try it and regret that I did. We bought a replica i-phone. After 2 sms the battery is dead and has other problems. As a rule of thumb, never order from an overseas website because if you lose you can't get your money back. The individual seller said I can return the cell phone, but does not want to give me a return address. DHGate wants me to send pictures and documents that prove that the phone does not work and does not want me to send them the phone for them to look at it.

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    3 out of 3 people said 'YES'

    54760

    Posted by violanelson39@gmail.com (3 years ago)

    DONT BUY FROM THESE PEOPLE, ITS A RIPOFF

    I ordered a dress for my daughters wedding, they took my money from my card, no problem, the site said free shipping, but I was charged an additional $25 for shipping, I thought nothing of this, and gladly paid it even though it was advertised as free shipping. They waited another 4 days to inform me I needed to pay $30 more dollars for the production of the dress, being as I need a plus size, yet the site advertised the plus sizes with no mention of extra charges for us sizes. I asked if they were craze, then they quickly changed their song and agreed to make it and assured me all was well.I received an email 3 days ago informing me that it was impossible to get my order in time, that it would take 5-7 days to make the dress and another 2-3 days for shipping. In 10 days, they say I'll receive it. But what good does that do me, when my baby girl will be wed in 6 days? Now, they refuse to respond to any request I make in regards to the dresses status or whereabouts. Its 6 days till the wedding and I have no mother of the bride gown. No mention of a refund to buy a dress elsewhere!!!! BEWARE, THELL CHEAT YOU OUT OF YOUR MONEY!!!!!!!

    Bought: Baby on line dress

    Order Date: 2015-07-28

    Cons:
  • These people are ripoff artists!!!!!!!! Took my money
  • and lefte with no dress at all for my daughters wedding day!!! I'm devastated!!!! Now they are ignoring me!!!?!?!

  • Customer Contacted DHgate.com Via:
    2176853572
    violanelson39@gmail.com

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    2 out of 2 people said 'YES'

    165040

    Posted by sorry (7 years ago)

    DH GATE SCAM

    DH GATE IS HORRIBLE. the company sucks because all they sell is garbage. I bought a droid tablet and of course it didn't work. Try and try to get money back and talk to customer service. That's a joke in itself. DON'T BUY FROM THEM.

    Cons:
  • CHEAP CRAP. CUSTOMER SERVICE SUCKS. THEY TALK LIES
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    5 out of 8 people said 'YES'

    133410

    Posted by ta (8 years ago)

    I did buy something from dhgate few years ago and it was a ipod and it was $75 and it was junk it was a used fake ipod it was a mp player then I figerd i would give them a second chance and i just brought something else but i wish i would of seen what you all wrote about dhgate befor brought something again i dont know why they cant make it like an ebay guess thats the china way? anyway i was just looking to make a few

    dollors i have a disabilty and i was trying to make some extrea cash were is a good place to buy goods and sell them on places like ebay

    thanks to anyone out there

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    2 out of 2 people said 'YES'

    62950

    Posted by FootballFan (9 years ago)

    Ordered NFL jerseys from two different sellers. Two jerseys from seller "jersey-shop-23" were top quality , and I'm very satisfied with the seller. But the third one I ordered from "jerseyspace" was a low quality reject. I would never ecommend "jerseyspace" to anyone.

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    2 out of 2 people said 'YES'

    51950

    Posted by hhout (9 years ago)

    Dont buy from DHgate. All the product are fake. There is no help from DHgate to solve the dispute, it will take more than six month to be solve. Dont buy any thing from them. I lost about £3000 from their website and got banned on ebay. It will take me 4years to build that feedback rate. Dont Used DHgate.com NEVER!!

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    2 out of 2 people said 'YES'

    United Kingdom flag   Review came from United Kingdom.
    36830

    Posted by hazel zigrest (6 years ago)

    customer service/ wrong item received twice

    unfortunately 1 of my bridesmaids did not order her dress in time, it wound up being discontinued, so i searched internet high and low... china, only place to have dress. via on-line chat i asked them if they could match davids bridal color mercury.. they guaranteed me they could.. so i ordered it for 125.00 (less than davids bridal) 2 week later i received the dress, it didnt have the tule underneath but that was deal-able, flower on shoulder was slightly different, that was also deal-able, BUT color was so off... the top was a light gray and bottom was silver... so after sending them a pic of the correct colored drss next to the wrong colored dress they said oh i see.. send dress back and we will send you a new one with the right color no charge. (it cost me 130.00 to send it back) only to receive another wrong colored dress 3 weeks later... now they wont respond to my emails... so frustrating.... its been 1 week with no response. i am now forced to go to a dressmaker to have it made.... since it cant be re-dyed.. =(

    Pros:
  • correct style dress
  • Cons:
  • wrong color sent 2 times and now being ignored
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    1 person said 'YES'

    150020

    Posted by Sue Chick (8 years ago)

    This is a scam site. Don't buy there, your money will be gone and if you get your items, they will be trash

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    1 person said 'YES'

    62850

    Posted by steven r (8 years ago)

    dhgate.com purchased iphone chinese copy were able to recharge it twice been anable to charge ti since oh well purchased a tattoo kit on 12/2 2010 casch taken out of account havent seen or heard anything since be carefull better to buy local that way you at least have some recoarse wish i had visited this site prior to any dealings with these rouges

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    1 person said 'YES'

    Australia flag   Review came from Australia.
    55620

    Posted by imrsi (2 years ago)

    an immoral dispute decision

    I have bought 30 psc of game controllers and seller sent me them with logo shifted to the right by about 10 mm and downward 5mm. Shifted logo is big disadventage because the logo is the main reason for buying this product. I opened the dispute and attached a few pictures as evidence from which are immediately and at first sight obvious that the logo is very very far from the place where it has to be.DHgate disput team has suddenly made decision in favor of seller. I was shocked and tried to make appeal and in that intention I sent them four messages in the last two days.DHgate promise that they will respond on every message within 24 hours, but similar to so called "buyer's protection" behavior, they did not respond to any of my messages.Beware, there is no "buyer's protection" on DHgate except "seller's protection". DHgate always make decision in favor of seller.If you have the adversitiy to have to open the dispute, be sure that you will not succeed. There is no chance to get dispute in favor of buyer on DHgate!

    • Now DHgate will replay that I agreed to have the dispute closed.

    It is not truth, that I "agreed" to have it closed". Why would I open a dispute, and then "agree" to close it without any benefit?

    And two: I've sent email to xujinhuan[at]dhgate.com and customer-support[at]dhgate.com, but sending email there is same thing as send it to Black Hole.

    Bought: 331541393


    Customer Contacted DHgate.com Via:
    xujinhuan@dhgate.com

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    Croatia (LOCAL Name: Hrvatska) flag   Review came from Croatia (LOCAL Name: Hrvatska).
    167090

    Posted by Damu Radhakrishnan (2 years ago)

    Rip off $106; order no. 330685161

    Dhgate.com is a rip off firm. I lost $106.

    My order no. 330685161. They advertise one thing through their web site and mail you a completely different item from china, which is worth one tenth of its price. They are a bunch of robbers in USA, trying to sell very cheap stuff from China. So stay away, don’t get hurt. Once you give your credit card, that is it. You cannot cancel it afterwards, even though their site talks about all sort of nonsense. So please stay away, don’t get hurt. Let us join together to hand over these guys to law enforcement authorities. These are robbers.

    Bought: Doll order NO. 330685161

    Order Date: 2016-05-30

    Pros:
  • NOthing.
  • Cons:
  • Cheap stuff
  • no similarity with original advertised item.
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    166850

    Posted by KT (3 years ago)

    stay away from this company!!

    I ordered two dresses from this company. Both dresses had many pictures on the DH Gate website, so I could see how it was supposed to look like. But when I received the items, they looked completely different: neither color, nor style, nor fabric texture where identical with what was pictured. The fabric as well as the style were so bad that I cannot wear these dresses.

    I contacted both of the sellers as well as DH Gate for a refund. Both sellers refused to issue a refund though. When this happens, DH Gate steps into what they call "arbitration". They decided to give me a partial refund on one of the dresses and turned down the refund for the second dress completely.

    I paid more than $200 for dresses that I can never wear.

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    165510

    Posted by Emily (6 years ago)

    Fantastic, great price, fast shipping!

    I placed about $2000 for baby & kids products recently, seller and customer service are all helpful,Excellent experience,Great!

    Pros:
  • Fantastic
  • great price
  • fast shipping!
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    8 out of 15 people said 'NO'

    137910

    Posted by Christopher (7 years ago)

    Good experience

    I'm sorry to read that so many had bad experiences. Mine were good. I bought a couple nfl jerseys and they arrived reasonably quickly and were good quality. I decided to order another, and it turns out the one I ordered was out of stock. I was offered a replacement, which I did not want, and I followed their instructions for a refund request...and my money was refunded within a week.

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    5 out of 7 people said 'NO'

    130220

    Posted by carrillo1978 (6 years ago)

    very satisfied

    Prices are very reasonable and shipping is fast, the ordering process was easy and arrived in good shape and in a timely manner.

    Pros:
  • great!
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    9 out of 14 people said 'NO'

    138190

    Posted by willan (1 decade ago)

    The world of B2B (Business-to-Business) is changing fast. Using the power, speed and versatility of the Internet, today companies of all sizes are conducting billions of dollars of new business everyday, thanks to secure and mission-critical business to business applications. B2B is defined by two companies doing business together directly, with no intermediaries. Such a method has proven itself as fast, economical and, above all, extremely efficient. Truely there are lots of sites there being famous now like Alibaba trade. meritline and others not.

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    5 out of 5 people said 'NO'

    China flag   Review came from China.
    3480

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