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Cushion Source Review + Feedback & Discussion

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Read 3 Customer Reviews for Cushion Source.

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User-Submitted Reviews of Cushion Source & Testimonials

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Posted by Sharon Stevens (6 years ago)

Super quality and great customer services

My experience with Cushion Source was very good. The custom bench cushion I had made by them turned out great and I have received many compliments to say the least. However, what will have me coming back is Cushion Source's customer service. I have spoken with both Tricia and Peggy whom both are very knowledgeable and super nice to talk with.

Sharon Stevens - Terre Haute IN

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3 out of 5 people said 'YES'

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Posted by Julie Hare (5 months ago)

Not the quality advertised or promised.

I custom ordered outdoor couch cushions based on some cushions I bought from Wayfair that were perfectly made by Cushion Source! They we're firm and tightly stuffed with high quality comfortable foam and batting with Sunbrella material.

I spent 265.00 for the exact same material and foam and expected the same quality and comfort. It was far from it.

I was under the impression I had a year guarantee...not so...only 6 months for the foam and batting. There's a reason for that... because that's how long they will last and it's 160.00 to restuff the material by Cushion Source, so I was so rudely told by the rep.

This product is inferior and not worth the huge price tag and I purchased 5 inch thick and the highest quality of stuffing Cushion Source provides. They came loosely filled although the material was exactly the deminsions I ordered.

Customer service rep was rude, condescending and will find a reason to admonish you like a child.... because they can. A solution could not be reached except for me to pay shipping and have the material sent and restuffed for their " cost" of 80.00 bucks. I merely needed some extra stuffing to take up the space of all the loose fabric.

These cushions are only used 6 months out of the year and are now completely uncomfortable and worthless.

I will never, ever do business with this company again for their false advertising and pricey low quality product.

Bought: Custom ordered cushions for an outdoor couch

Order Date: 2017-03-22

Date Received: 2017-04-18


Customer Contacted Cushion Source Via:
(180) 051-0832 x5

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Canada flag   Review came from Canada.
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Posted by Scott Kleemann (1 year ago)

Garbage

Spent $155.00 on a piano cushion. What a waste. Cushions Khols sell have better quality. The material had pull marks throughout the cushion.The piping was crooked. I called customer service and they were no help and not nice.Even after sending pictures of the damage i was told that they could not do anything or even work with me. Horrible company and horrible customer service. To wait a month for such a low quality item. They should be ashamed of themselves. I guess they don't care about their reviews either. A bunch of one stars on yelp for sure. Had to stop my charge and will fight them to the end.. Buyer beware!!!!!!!

Bought: Piano Bench cushion

Order Date: 2017-01-22

Date Received: 2017-02-15

Pros:
  • no pros
  • Cons:
  • The whole cushion is a con.

  • Customer Contacted Cushion Source Via:
    (800) 510-8325

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