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Coupons/Deals  ·  New Promo Codes/Coupons  · February 22, 2018

Costume Craze Review + Feedback & Discussion

Costume CrazeYou can write a review for Costume Craze and also view its ratings and comments posted by others.

Read 3 Customer Reviews for Costume Craze.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 2.53
How long did it take for you to get a reply from customer service? - 18 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of Costume Craze & Testimonials

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Posted by Kelly Small (9 years ago)

I am very disappointed in the service at Costume Craze. I placed an order on 10-19-08 for 3 costumes totalling $289.92. When I placed the order online it said all items were in stock and estimated delivery date was 10-24-08. There is no way to track your orders via UPS on the website so I trusted that all items were shipping on time.

Today is 10-25-08 and I have still not received the order. I was not notified that the order had been held for any reason. Tonight is the costume party. I called customer service and she said that they were going to notify me that an item was out of stock and admitted that the order said all items were in stock when I placed the order but they did not notify me one time since I placed this order. I had to call when the order was one day late to get this information. I have to wait 2 days for a refund. I was charged for an order that never shipped. Why would I be charged if an order was never shipped?

I will not use or reccomend this website to anyone. I am very disappointed in the communication at costume craze. 0 stars for me.

I guess they can hang onto my $289.92 for another couple of days while I spend my afternoon trying to find costumes in my area that I can get in time for a Halloween party tonight.

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Posted by Brooke (9 years ago)

I placed my order last week and my experience with CostumeCraze is good. They had the costume accessories my daughter wanted that was out of stock on other Halloween costume stores so we were pretty happy about that. Too bad they don't offer free shipping, but coupon helped.

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Posted by Amy (6 years ago)

Not customer friendly

I would never buy from this costume place again. They lied on shipment date. They did not promptly get my order ready for shipment. Online live chat associate was rude to me and disconnected our chat with no resolution to my problem.

Cons:
  • Rude
  • Unprofessional
  • have no clue about their policies
  • deliveries are not on time
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    Comments on Previous Costume Craze Promotions/Offers

    5 years ago, Costume Craze wrote:

    Just a quick note to let you know that we are temporarily suspending our free shipping promo (coupon code: FREE). Why? Simply put, Economy Shipping is too slow for Halloween delivery at this point. So we no longer want to push it as an option. After the Halloween season, we will push it once more.


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    Submit a Costume Craze review & rating re: good/bad customer service, price w/ discounts, coupons and promotions + the quality / effectiveness of the product(s)/service(s). Have you been scammed by Costume Craze? You can write a Costume Craze complaint or post a warning about Costume Craze including Costume Craze's service or product safety. Or as a happy client you can describe the great products & services offered. Share your feedback with others.

    Costume Craze Rating: 2.8/5 (12 votes cast) 3 comment(s) by users total.

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