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Cool Glow Review + Feedback & Discussion

Cool GlowYou can write a review for Cool Glow and also view its ratings and comments posted by others.

Read 3 Customer Reviews for Cool Glow.

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User-Submitted Reviews of Cool Glow & Testimonials

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Posted by anita (7 years ago)

cool glow has no shine

Do not be disappointed by ordering anything from this co. Balloon order for big School Valentines dance never arrived, party gifts never arrived...we were frantic day of dance putting stuff together by nearby party store. Were called forever, told us we were #1 in line, then told someone would return call...none ever did! I am checking with my credit card co. to make sure no charges have been made, as is prevalent with these flimsy flam outfits. We were soooo disappointed...our dance turned out to be stressful because of having to find new decorations!!

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3 out of 3 people said 'YES'

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Posted by Debra H from Indianapolis, IN (6 years ago)

Beware!

Order #587494 Beware! Just because you ordered it doesn’t mean you’ll receive it. I ordered 8 items for my daughter’s 11th birthday slumber party with a spooky Halloween theme. But I learned the hard way CoolGlow’s ordering system does NOT tell you if something is out of stock. After receiving a vague email notification (“At this moment we are out-of-stock on one or more of the items that you have ordered”), I spent 15 minutes on hold waiting to speak to what is apparently the company’s one and only customer service rep. Bottom line: 4 of the 8 items were not available. (Deep breath: I’d spent quite some time picking out just the right items, enough to qualify for their free-shipping offer, and now the party was less than 2 weeks away….) Okay, would they ship the 4 available items and still honor the free shipping? “No, they (a telling pronoun) won’t do that.” I canceled my order and will never waste my time shopping here again. Order # 587494

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2 out of 2 people said 'YES'

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Posted by Debra (6 years ago)

Beware!

Beware! Just because you ordered it doesn’t mean you’ll receive it. I ordered 8 items for my daughter’s 11th birthday slumber party with a spooky Halloween theme. But I learned the hard way CoolGlow’s ordering system does NOT tell you if something is out of stock. After receiving a vague email notification (“At this moment we are out-of-stock on one or more of the items that you have ordered”), I spent 15 minutes on hold waiting to speak to what is apparently the company’s one and only customer service rep. Bottom line: 4 of the 8 items were not available. (Deep breath: I’d spent quite some time picking out just the right items, enough to qualify for their free-shipping offer, and now the party was less than 2 weeks away….) Okay, would they ship the 4 available items and still honor the free shipping? “No, they (a telling pronoun) won’t do that.” I canceled my order and will never waste my time shopping here again.

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1 person said 'YES'

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Cool Glow Rating: 2.0/5 (15 votes cast) [3 votes came from reviews] 3 reviews by users total.

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