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College Book Renter Review + Feedback & Discussion

College Book RenterYou can write a review for College Book Renter and also view its ratings and comments posted by others.

Read 17 Customer Reviews for College Book Renter.

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User-Submitted Reviews of College Book Renter & Testimonials

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Posted by Danielle (7 years ago)

Awful

I will never use this company again. I returned the books and they lost one of them. They took additional fees from my bank account while they "looked" for the book. I have a feeling they are never planning to find it. So much for saving money. If I could give them a 0, I would.

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they are so damn shady, they charged me $127.81 for some damn highlighting marks, that the person who had the book before me did!!!

9 out of 9 people said 'YES'

127660

Posted by Joseph (7 years ago)

Should Be Against The Law

first, they sell books they don't have. Great deal for them! Customer goes online, finds a book at collegebookrenter.com, pays for it, then finds out they sold a book they did not have. In my neck of the woods, you typically have to have the item you are selling when someone pays for it. Quite a concept ... for the dishonest, for criminals, for scam artists! Okay, so let's just say that it was a rare incident and they typically would never do this. They said so sorry, and said that a credit had been issued immediately. Wait, don't charge for the book until it ships. Hmmmm, that makes sense. But then you would not get to use money that did not belong to you. Well, they still did credit me the next day. But not exactly. The credit takes 3-5 business days to actually credit. That must be my bank's fault, maybe their banks fault, maybe Satan's fault! They took my money in minutes, they take 3-5 business days to return it. One more problem, however. It has now been 8 business days and they still have my money. Ignoring emails, of course. FYI, I ordered a book from the <a href="http://www.coolcomputing.com/d/textbook-stop.html">textbook stop</a>. Same deal, took my money and did not have the book. They credited me, the credit arrived the next day. So it is possible to actually give the money back in a professional manner.

College Book Renter, collegebookrenter.com, should be avoided at all cost. We don't have a spare dime as students and it is criminal for them to be stealing. Yes, harsh word I realize. But to take money for something you don't have and to not return the money immediately if it was an honest mistake ... criminal. If I sold a car I did not have, I would be arrested. If you are swimming in cash and you don't mind loaning bookstores money, you found the right place. If you are like me and every cent counts, run like the wind as far from these scam artists as humanly possible. Just saying.

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I agree! this company is so shady and they took money from me, and im ma about it! i totally feel where you are coming from
If you think you got scammed report them to the FBI at IC3.com . This practice will stop quickly.

7 out of 7 people said 'YES'

130890

Posted by Grad Stu2 (8 years ago)

This semester was my first time doing business with this company and it will definitely be my last. I ordered and received 2 of the 3 books according to the company's delivery timeframe. The semester started and after three calls to customer service, the c/s rep stated she would order the book that day (Wednesday) for delivery on Friday. The book never showed up and I was forced to buy the textbook new from my University bookstore for approx. $180 (versus the rental rate of $50). The book finally showed up the following week and I promptly returned it (still waiting on refund, as a matter of fact). I asked customer service to credit my account for the difference of the purchase price and rental price in order to retain my business. They declined and were only willing to refund the rental price. I also filed a complaint on their website and have received no reply (though it states that a reply will be sent in 48 hours). The company is not willing to make amends for issues on their part that end up costing their customers time, money, and stress. A $130 mistake and could not afford to make.

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8 out of 9 people said 'YES'

111730

Posted by college student (7 years ago)

Very Dishonest! Be aware!

Anyone who deals with this company can expect to be scammed out of their money and lied to. The company continuously sells books they do not have in stock, even when they are fully aware that the book is not in stock. They also charge unethical fees and are unapologetic when they make mistakes. The company cares more about trying to make a dollar than about their customers. Stay away!

Pros:
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    OMG why do I totally feel the same way as you do! And they actually took $127.81 from my account, claiming that it was my fault that the book was highlighted, a book that was sent from a 3rd party company! They're shady as hell & and I will longer do business with them!

    6 out of 6 people said 'YES'

    133900

    Posted by texlaw (7 years ago)

    Sell books they don't have

    I ordered a textbook. Two hours later, I got an email that the book is not available & I will be refunded within 5 days. The book still appears to be available on their website. Looks like I'm not the only person to have this happen. They either need to get their act together & remove books that are no longer available, or possibly they're purposefully scamming customers to make money off interest accumulating in the time it takes to refund the order.

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    2 out of 2 people said 'YES'

    134980

    Posted by texlaw (7 years ago)

    review 2

    So, I reviewed this company at the beginning of this semester when I ordered a book they didn't have. It took them forever to refund my money.

    Update: I just got an email that I needed to return the book that I never got. I called them. The guy said that he's got lots of calls regarding this problem & that there must be "some glitch" in the system. awesome, I expect to get lots of these email reminders & expect to call them every time to make sure I'm not charged for the book I never received. Thanks collegebookrenters for wasting my time.

    Pros:
  • nothing
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  • everything
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    1 person said 'YES'

    138630

    Posted by Jaime (6 years ago)

    Improved so much!

    The first time I ordered from them was about 2 years ago. It was awful- took way too long, no one answered my calls or emails, etc. I finally received an email back 2 weeks later, after threatening to dispute the transaction on my card. The email that was sent back to me was rude and sarcastic.

    I never thought I would order from them again. 6 months later, I could not afford my textbooks and was desperate. I decided to try them again. Everything was great! They are extremely fast at shipping, they answer calls/emails in a timely manner, and sending the books back is very simple.

    I have read the complaints on here about receiving damaged books and then being charged; I would assume that people would have common sense and call them if they receive a damaged book, just to be safe. I received one last semester with a large cut down the back cover. I was worried about being charged, so I called them and the rep filled out a form and emailed it to me. The form explained the damage and explained that I would need to put it in my return box at the end of the rental period. I did, and I never had any issues with it.

    Also, if you "forget" to return the books on time, that is your fault. I always get the longest rental period to make sure I have plenty of time to return them after finals. I do receive emails saying that my time is coming up, and I think that's great of them (but certainly not required).

    This company is the only place I choose to get my textbooks from. The only complaint that I have is that they need more availability with popular books now that they are getting more popular.

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    153820

    Posted by deal seeker (8 years ago)

    This is my first time using College book renter & it was cheaper then chegg.com. Many of my books were not on chegg.com so i had to search for another site & came across here, CBR had them all and again were cheap!!

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    2 out of 3 people said 'NO'

    82040

    Posted by Bernadette Riles (8 years ago)

    I wanted it faster than I received. But it can just in the nick of time.

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    2 out of 2 people said 'NO'

    116900

    Posted by Paty (8 years ago)

    This is my second semester renting books from Collegebookrenter.com and I am completely satisfied! The rented books are cheaper than buying used books from school and you dont have to wait in long lines. The quality of the books is great too!

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    3 out of 4 people said 'NO'

    107330

    Posted by Karen (8 years ago)

    I have been renting for 2 years now, and always get great service and never a problem. Books are always new or like new.

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    3 out of 4 people said 'NO'

    105610

    Posted by marvin (8 years ago)

    they are a real good way of getting you books for school

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    2 out of 2 people said 'NO'

    79880

    Posted by maira jamil (8 years ago)

    great customer service, great price, give you a return label, flexible days on return date, i am a customer for life!

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    4 out of 5 people said 'NO'

    111300

    Posted by Netta (8 years ago)

    I have used this website for 2 years, and I love them. They are the cheapest and fastest book renter company in my opinion since I have tried another company. Their customer service is wonderful, I couldn’t return one of my books on time due to a huge snow storm and they understood with no problem. I ordered an incorrect book and contacted CS they allowed me to return it & also credited back the difference.

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    6 out of 8 people said 'NO'

    113630

    Posted by Tiffany (8 years ago)

    Great service, great products, low prices, smooth transaction, friendly customer service!! Will use for future!! (wayy better than chegg!!)

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    5 out of 6 people said 'NO'

    111990

    Posted by Allison (7 years ago)

    They provide quick service, cheap quality rentals, and a very responsive customer service.

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    6 out of 7 people said 'NO'

    123170

    Posted by Jasmine (8 years ago)

    Good service!

    Great product!

    Highly recommended!

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    7 out of 7 people said 'NO'

    81010

    Comments on Previous College Book Renter Promotions/Offers

    7 years ago, Danielle wrote:

    They are a shady. very unprofessional company. SPEND YOUR MONEY ELSEWHERE!


    7 years ago, Kim wrote:

    This CBR discount code worked for me no issues. Saved $8.17.


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    College Book Renter Rating: 2.2/5 (292 votes cast) [16 votes came from reviews] 17 reviews by users total.

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