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CocoContacts Review + Feedback & Discussion

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Read 14 Customer Reviews for CocoContacts.

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User-Submitted Reviews of CocoContacts & Testimonials

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Posted by Kylie (8 years ago)

DO NOT USE COCOCONTACTS!!!!!!!!!! Read the Facebook page Poor Business Ethics, on the cococontacts fan page, under boxes.

I ordered a pair if dual aqua contact lenses on Feb 15 2010 ... to this day i have had 1 email reply advising that my order "must have slipped through the cracks" and they are sending them out ... that was sent Mar 8 2010 still no contacts OR any furhter word from them.

I have called them 4 times with no response, sent countless emails with the 1 response, even contacts NSW Fair Trading and guess what Cococontacts didnt even reply to them.

Oh and don't try to call them as you'll just be advised "nobody is hear right now, please leave a message" by the receptionist

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2 out of 2 people said 'YES'

Australia flag   Review came from Australia.
60450

Posted by LuvCOCO (6 years ago)

Customer ID: 16761

I do understand that some company's do got some problems in stock including cococontacts. But they are very good in amending it. I usually order with them every two months. Most of the time they shipped it fast and sometimes I get to wait to receive it. But the best of all is that they would send me FREE contacts, either because I was a loyal customer or they got me burned for waiting for a contacts to be in stock. Even though they have flaws, I know they are serious with there business and they deserve a good rating.

order number# 16761

Pros:
  • They have fast shipping
  • Provides free contacts even without asking
  • Cons:
  • Sometime stock are backorder and take time to fill
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    1 person said 'YES'

    137010

    Posted by Jennifer (7 years ago)

    Hi, I gotta say that I was about to post a bad review and I just changed my mind. Reason being is this. I ordered some contacts and they only sent me one out of the 2 I ordered. I was really happy with the Dual Aqua, OMG the color is so good. But my Dual Green never arrived. I emailed them and they said it will be there in a couple days, anyway it took 7 days and I emailed them again and they said sorry and asked me if I would accept another free pair, so now I have the Green AND I got the Violet for FREE! so I am so glad they actually did the right thing by me cause I would of been pissed otherwise. Order Number 6953

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    2 out of 3 people said 'YES'

    Australia flag   Review came from Australia.
    123010

    Posted by analee (7 years ago)

    Purchase Date: Wednesday, December 8th 2010

    Customer ID: 13873

    Invoice ID: 6190

    This website never delivered my contacts and refuses to answer any of my emails DO NOT ORDER FROM THEM!

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    1 person said 'YES'

    104180

    Posted by LIz (7 years ago)

    Great Company. But I hope you provide prescription to your Dual Colors Again. I like it better than freshlook.

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    1 person said 'YES'

    Philippines flag   Review came from Philippines.
    103830

    Posted by Rubirose (8 years ago)

    I love the selection of Coco Contacts. After getting my eyes irritated with contacts that i bought from a chinese school, my friend introduce me to CoCo. It was so comfortable. And the color looks great in any lighting. I even got a role from a good theather company. I owe you Coco!

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    1 person said 'YES'

    Philippines flag   Review came from Philippines.
    70270

    Posted by marcus (8 years ago)

    I bought some blue colored contact lenses and they are awesome. then they gave me a promo with my lenses saying i can get the next pair for $10 off for me and a friend. So then I did that and got the vampire black lenses and then they gave me a buy 2 get 1 free deal.. So it seems like they tend to reward their customers. Also when I email to ask question they are very helpful. They seem to have a very happy team working over there.

    I highly recomend them

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    1 person said 'YES'

    Australia flag   Review came from Australia.
    51770

    Posted by adam (6 years ago)

    They won't ship until you file a chargeback

    Make sure to not wait more than a month before you realize you never received your order.

    Make sure to use a credit card you trust.

    If you don't receive your order within 2 weeks file a charge-back and it will magically arrive and you will receive a rebill -__- magic...but that's the way they like it..difficult

    order number- COCO23828372

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    How do you do a charge back? appreciate your help.

    133340

    Posted by Valerie (8 years ago)

    There contacts is great. I hope I could show you pictures. Thanks also for the free contacts, even if i dont ask for it. I guess im a loyal customer. Geee...

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    Philippines flag   Review came from Philippines.
    74880

    Posted by SohanKhan (8 years ago)

    I am a regular customer of this links. I think, Cococontacts.com is awesome and has fascinating contact lenses. I highly recommend them and think they are excellent.If anybody needs contact lenses, my suggestion is to go the links and take your contact lenses.

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    Bangladesh flag   Review came from Bangladesh.
    66970

    Posted by Kayle Smith (8 years ago)

    I used to wear circle lenses from Korea, and I wasnt happen about it, the color is not good and I can only wear it a few hours before my eyes gets irritated. But then I tried colored contacts from COCO CONTACTS, the colors are excitingly vibrant and very comfortable. And I love wearing it under the sun, since it has the highest UV protection ever. I have been using COCO CONTACTS for almost two years now.

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    Philippines flag   Review came from Philippines.
    66820

    Posted by Elen (8 years ago)

    I got some awesome vampire contacts from them. I think they are awesome. They arrived to my house in 3 days and they sent me a coupon with $10 off with my order!! So I was really happy I recomended it to a friend and she got AWESOME rave pink lenses!!! And they arrived fast as well. I was worried at first if my order would take forever but actually they are pretty fast. I emailed them and they emailed me back the same day so..

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    Australia flag   Review came from Australia.
    66810

    Posted by Nicole (8 years ago)

    I am EXTREMELY unhappy with this company. I ordered contacts back in October 2009! and never received the product. I have been sending them emails ever since...trying to get a refund...and they don't respond. I don't know what else to do at this point. Due to the fact that they are overseas I am unable to do anything else other than keep emailing and asking for a refund. It is now March 2010 and I still get no response or satisfaction. I don't recommend this company to ANYONE! Unless you want to lose your money do NOT order anything from this company.

    Below is the specific information related to my order. In addition, I included the company location and website to ensure that everyone knows which website I am WARNING you about.

    I CANNOT get a response from anyone and have not received the product or a refund.

    WARNING: DO NOT ORDER FROM THIS COMPANY!

    Purchase Date: Tuesday, October 20th 2009

    Customer ID: 5953

    Invoice ID: 3066

    Cococontacts Pty Ltd

    Levels 14, & 16, Lumley House

    309 Kent Street

    Sydney, NSW 2000

    Australia Ph: + 61 2 9994 8058

    Australia Fax: + 61 2 9994 8008

    Canada Ph: 1-613-769-6734

    Email: sales@cococontacts.com

    Web: www.cococontacts.com

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    I have a feeling that I am being scammed in the same way. I ordered mine 2 weeks ago and have not received them nor a response to any of my emails. Stupid me for ordering from a comapany overseas.

    2 out of 4 people said 'YES'

    60770

    Posted by karina (8 years ago)

    I do not recommended this site..

    they never sent my order, i been waiting for 2months and they are not replying when i send them e-mails!!!! and their phone numbers are all out of service!!so be careful is a scamm!!!!!

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    Canada flag   Review came from Canada.
    55340

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    Cococontacts Rating: 3.1/5 (41 votes cast) [13 votes came from reviews] 14 reviews by users total.

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