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ClockParts.com Review + Feedback & Discussion

ClockParts.comYou can write a review for ClockParts.com and also view its ratings and comments posted by others.

Read 26 Customer Reviews for ClockParts.com.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 5 people rated the prices offered by the store a score of 3.03
How long did it take for you to get a reply from customer service? - 184.2 hours on average experienced by 5 people hour(s)

User-Submitted Reviews of ClockParts.com & Testimonials

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Posted by Jean (6 years ago)

terrible

I cancelled my order immediately when I saw the shipping and handling charges. $18 on a $6 tine plastic part. The told me they weren't capable of sending me an order confirmation just to watch my credit card for the cancellation. I got several emails telling me thanks for the order and it was shipping, do not respond. I have called several times and no response. Not sure they are a legitimate company.

Pros:
  • ?
  • Cons:
  • They won't cancel and order. 84756
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    3 out of 3 people said 'YES'

    145830

    Posted by Mia S. (2 months ago)

    Easy to work with!

    I had an old clock that I wanted to sell, the website was easy to navigate, I ordered the parts (no issues, super fast) and I managed to fix it myself just by watching the videos.

    I love how simple and headache free it was. Not to mention I saved some money instead of paying someone to fix it for me. Highly recommend!

    Pros:
  • Fast
  • easy
  • helpful
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    2 out of 2 people said 'YES'

    169010

    Posted by jpape2 (3 years ago)

    Do not order from this company

    I wish I had read the reviews prior to ordering since my experience was virtually identical to those who were scammed with outrageous shipping and handling charges and residential delivery fees. These added fees did not show until the purchase was complete. I have contacted the company, but they do not respond. A company like this should not be allowed to continue with their scamming ways and terrible customer service.

    Bought: clock mechanism

    Pros:
  • None
  • Cons:
  • added shipping and handling fees and residential delivery fees
  • yet they used the USPS!
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    2 out of 2 people said 'YES'

    164580

    Posted by Jody (3 years ago)

    Terrible customer service

    I ordered a clock and used a coupon for free shipping. It said it worked and when I got my final bill they charged me for the shipping. I immediately called them and they said they would refund me the extra charge. Two weeks went by and after fighting them, they finally told me it only works on orders $50 or more. The coupon doesn't say that. My order was for $49.96. Really? Worst company ever!!!

    Bought: Photo frame clock

    Order Date: 2015-05-29

    Date Received: 2015-06-04

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    2 out of 2 people said 'YES'

    164540

    Posted by mistersnedley (4 years ago)

    Simply Awful -- Everything!

    Bought a pre-made fitting missing the "soft gasket mounting system" rendering is worthless and they don't respond to requests for replacement/correction/return -- nothing. Bought a forstner bit then saw the exact same on for $10 less from a reputable supplier. Their stuff is overpriced, they take weeks to ship, there is no communication, they make mistakes and ignore request for correction. Stay away! Everything they do is dismal and shameful. Rating would be MINUS 10 if possible.

    Bought: Fit up Bl110WR, Forstner bit FB238

    Order Date: 2014-10-27

    Date Received: 2014-11-08

    Pros:
  • There are none. I wonder if it is just a scam.
  • Cons:
  • Incomplete/inaccurate merchandise
  • Prices unrealistically high on most items. No communications during or after the transaction.

  • Customer Contacted ClockParts.com Via:
    support@clockparts.com

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    2 out of 2 people said 'YES'

    162230

    Posted by Nancy M. (5 years ago)

    DO NOT ORDER FROM THEM

    I ordered a clock part and was taken aback by the additional $3.99 handling + $2.99 residential charges, but I went ahead anyway because the site promised quick shipping. I waited for almost two weeks to receive the package! I now need to return the item because it took too long to receive it, and the site says they will refuse it unless you call for a return authorization number. I've sent 5 emails and have left 6 voice messages and no one has ever gotten back to me. There is no live person who answers the phone. I think I just got scammed! BEWARE! Nancy M. Partial Order #XXX4282

    Bought: Item #MVT212HT

    Order Date: 2013-07-03

    Date Received: 2013-07-17

    Pros:
  • None
  • Cons:
  • No customer service response
  • slow shipping
  • high shipping costs.
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    3 out of 4 people said 'YES'

    156740

    Posted by Sarah (2 months ago)

    Helpful Customer Service

    I'm actually quite surprised at the negative reviews. My experience with clockparts went very well!

    I needed hands for a new project and contacted customer service. I was directed to item HND1473BHT-T.

    I placed my order 3/27 and just received my package today and not only do they work perfectly but they feel great as well!

    I've had experiences with other companies where the hands feel very thin and flimsy but thankfully these don't.

    I'll be ordering soon for other projects.

    Thank you

    Bought: HND1473BHT-T

    Order Date: 2018-03-27

    Date Received: 2018-04-04

    Pros:
  • quick turnaround
  • helpful customer service
  • quality product
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    1 person said 'YES'

    168980

    Posted by Kim (2 months ago)

    Redeemed themselves

    I received my shipment of 18 inch clock hands and was extremely dissatisfied because they were bent but there wasn't any damage to the box. I immediately contacted the company and they sent me a new set. This set was intact and in good condition. The downside was the amount of time it took due shipping them twice.

    Bought: 18 inch clock hands and motor

    Pros:
  • Sent another set without requiring me to send others back.
  • Cons:
  • Amount of time it took due to resending.
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    1 person said 'YES'

    168910

    Posted by Richard (2 months ago)

    Amazing Service

    This company was amazing to deal with. I have a very old clock that has been the family for a long time. It was not working. Besides the amazing tech videos I spoke to a gentleman named Mike in tech support. He spent 20 minutes on the phone and we figured out exactly what we needed. The selection was amazing. If you need anything clock parts related, this company is perfect!

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    1 person said 'YES'

    168900

    Posted by bob (2 months ago)

    So Informative and Helpful

    I am not sure about these reviews.

    The have a HUGE array of FREE videos that help any person trying to fix a clock. In my case, i was able to figure it out by watching an hour worth of free videos. That's pretty cool. Then i emailed a question and was immediately directed to the video to explain my situation. This site is awesome.

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    1 person said 'YES'

    168880

    Posted by MJR (4 months ago)

    Poor communication all around

    I ordered a motor from them when I tried to assemble it I discovered the retention nut was too small. I called and was told by Mike it'd go right out = 2 weeks later no part and no one knew anything about it. I had them check the part and reship, not the right size again I gave them all the info from the order. I tried to talk to the salesman but not much help so I paid for a motor and hands that I can't use because they can't send a simple nut. I Finally figured out they sent the wrong hardware package and ordered the correct one the clock works after only 5 weeks of calls. They are the worst I've ever dealt with.

    Bought: MVT212HT High torque Motor

    Order Date: 2017-06-26

    Date Received: 2018-02-01

    Pros:
  • Motor worked
  • Cons:
  • Poor communication
    Poor customer service
    Slow response

  • Customer Contacted ClockParts.com Via:
    sales@clockparts.com

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    1 person said 'YES'

    168610

    Jerry Viviano reviewer photoPosted by Jerry Viviano (7 months ago)

    Worst Online Buying Experience Ever

    Overcharged for shipping.

    Advertised USA made products. Sent product made in China.

    Sent completely wrong part. Much more basic without any of the features advertised.

    Took several phone calls and emails to get any support.

    Finally said they would reimburse me for parts charges, shipping charges, and return shipping charges, but only reimbursed me for parts charges. Would not respond to complaints about this.

    Bought: Ordered USA Made Automatic Daylight Savings Time selfe adjusting clock movement, 120 VAC
    MVTELEC708USA
    Got Made in China, battery powered, not self adjusting piece of crap.

    Order Date: 2017-09-12

    Date Received: 2017-09-18

    Pros:
  • Did not explode when I received it.
  • Cons:
  • Overcharged for shipping

  • Advertised USA made products. Sent product made in China

  • Sent completely wrong part. Much more basic without any of the features advertised

  • Took several phone calls and emails to get any support

  • Finally said they would reimburse me for parts charges shipping charges and return shipping charges
  • but only reimbursed me for parts charges
  • Would not respond to complaints about this.

  • Customer Contacted ClockParts.com Via:
    (888) 827-2387
    invoice@clockparts.com

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    1 person said 'YES'

    168350

    Posted by Sandy (12 months ago)

    Awesome Company

    Not sure about these reviews as my experience was completely different.

    They have so many videos online that help me choose the right parts. I emailed a question and literally received a response right away

    They were awesome!

    I ended up purchasing a high torque motor and hands...I fixed a 31" clock that I have had for close to 10 years. The clock retailed at $300 and I fixed it for $25. They are always offering discounts also...

    Order Date: 2017-05-01

    Date Received: 2017-05-08

    Pros:
  • great online videos
  • great customer service
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    1 person said 'YES'

    168080

    Posted by coffman (2 years ago)

    clockparts terrible place to order from

    Ordered a clock movement and hands the hands did not even go onto the movement. Clockparts said would replace movement and hands and it never happened. They knew that the hands would not fit the movement, but told me it would. When I tried to put the hands on the movement it the (movement) flew to pieces. Never buy from them. They take your money and the rest is history.

    Bought: clock mechanism

    Order Date: 2016-03-11

    Date Received: 2016-05-04

    Pros:
  • There are no pros when pieces don't fit together.
  • Cons:
  • Cheap parts
  • but high prices for a little piece of plastic and metal

  • Customer Contacted ClockParts.com Via:
    (888) 827-8327 x300

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    1 person said 'YES'

    166690

    Posted by bob (3 years ago)

    Terrible service

    Terrible service, tried to call and got nothing but recordings, tried to cancel order because freight and service charge was way to much. Never again will I order from them. I ordered a small clock works. Want to cancel but no return calls or emails.

    Bought: clock works

    Order Date: 2015-07-24

    Cons:
  • Terrible service
  • tried to call and got nothing but recordings
  • tried to cancel order because freight and service charge was way to much. Never again will I order from them.
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    1 person said 'YES'

    164850

    Posted by Chuck (5 years ago)

    Don't deal with this firm

    I purchased for clock movements with pendulums to make clocks for my kids for Christmas and not one of them worked. Either the clock movement stopped or the pendulum stop swinging. After numerous calls and emails, they promised that they would call me and resolve this. They didn't nor do they intend to. I requested a RMA which has been ignored. Most apathetic firm of our dealt with.

    Pros:
  • none
  • Cons:
  • quality
  • shipping charges
  • no customer service
  • apathetic
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    1 person said 'YES'

    148650

    Posted by John (5 years ago)

    Stay Away From These People

    Total scam site. Made an order last week my payment cleared the bank. Haven't been able to contact anyone via email or phone. No order confirmation. Absolutely no communication. Looks like I out $30.,

    Pros:
  • none
  • Cons:
  • everything about this "company'
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    1 person said 'YES'

    148390

    Posted by Dustin (5 years ago)

    outrageous shipping, no communication

    The website says it ships in 48 hours. A full 7 days later I emailed them, telling them they better have a tracking number or to cancel the order. I received a tracking number the next evening, for USPS priority mail: $5.30. They charge $18+ for shipping. The phone number is just a fancy voice mail.

    Shipping is outrageous and slow. Customer service is non-existent and slow. I asked them for a discounted shipping rate and I would order from them, and they said they would ship for $8 instead of $13.99, but I have yet to receive a refund for it, and doubt I will. Don't order from them, they're a joke of a company.

    Pros:
  • selection
  • Cons:
  • cost of shipping
  • customer service
  • SLOW everything
  • cost of products
  • make-believe charges
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    1 person said 'YES'

    148240

    Posted by Brady G. (5 years ago)

    Do not order from them! It's a scam site or something.

    I ordered a movement and hands for a project I was building for Christmas. I was kind of shocked at the $11.99 shipping + $3.99 handling + 2.99 residence charges for parts that totaled only $15, but it was the only movement I could find with a specific shaft length- so I reluctantly went ahead. The site said it would ship within 48 hrs of the order time- and I was in a hurry so I figured it would be okay since I paid so much for handling. A week later, the status still said processing. I called them and was on hold 20 minutes, then finally opted to leave a message, but it said I couldn't leave one after all. I called 5 times that day, and 8 the next (mon & tues) and never once got through to anybody or could leave a message . I emailed once every day for a week- and never got a response. I still am out more than $30 and don't know what to do- I'm going to send a certified letter asking for my money, and say if I don't get it, I will take them to small claims. And I will- I hate to be bullied/suckered. Please, dont waste your time with these immoral, losers. Thanks. - Brady.

    Pros:
  • None
  • Cons:
  • Never got my order or my money back
  • couldn't reach the company or get any response.
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    2 out of 3 people said 'YES'

    148210

    Posted by Alan Kwok (5 years ago)

    DO NOT BUY

    I have placed an order last week and I have been unable to contact them at all via email or phone call. I have no way of knowing if the clocks are months of backordered or anything.

    I do not believe they are a legitimate company

    Cons:
  • unable to reach the company via email or anything call at all time.
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    I apologize for this review. I escalated it to my credit card company and I am currently trying working with ClockParts to resolve it.

    will keep update.

    1 person said 'YES'

    148020

    Posted by Marleah (5 months ago)

    Really bad service

    This place didn't return 4 calls/messages. They don't return messages and they don't accept returns unless the part is defective. This information is NOT where the average person placing an order would see it. The customer service is extremely bad. Buy from another more reputable company!!!!!!

    Bought: MVT212HT

    Order Date: 2017-12-07

    Date Received: 2017-12-21

    Cons:
  • Doesn't return all 4 of my calls made with voice messages left with sales person & returns department. Non-responsive. Information about not accepting returns was not obvious as it should have been. I would never purchase anything from a company that doesn't accept returns. That information should be in large & bold letters before you click submit.
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    168430

    Posted by Don Parrot (6 months ago)

    DO NOT DEAL WITH THIS RIP OFF COMPANY

    Order 0157262. Clockparts.com is a trademark of Innovation Specialties, Inc. (Los Angeles). It is Not BBB Accredited and has received an "F" rating from BBB based on reviews. In my case, I ordered two clock mechanisms. Neither one worked. In the first instance, they sent a replacement but it only runs backward (yes, the battery was in correctly) Subsequent emails and at least four phone calls which went to voicemail were all ignored. Tried to return the 2nd defective clock but it was refused for lack of a return authorization (after they failed to respond to my multiple contacts requesting assistance). They owe me nearly $120 which I will never see because they are a dishonest company with an F rating from BBB. Innovation Specialties needs to go out of business!

    As an alternative, I would recommend Klockit. Their products actually work and they offer a refund for any defective product, unlike Clockparts.com

    Bought: Clock mechanism, part # HDLG5PKF

    Order Date: 2017-10-14

    Date Received: 2017-10-27

    Pros:
  • Non that I can think of
  • Cons:
  • Faulty products
  • No response to customer inquiries
  • Failure to provide return authorization
  • Policy of not refunding for defective products
  • Not accepting return package for lack of RS
  • even though they failed to provide RA

  • Customer Contacted ClockParts.com Via:
    (888) 827-2387
    invoice@clockparts.com

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    168370

    Posted by Emmet (1 year ago)

    Unreadable hands

    Ordered the 10" antique black hands with the movement. After placing the hands on the clock I realized they were unreadable due to the tail on the minute hand being larger than the hour hand. Emailed and called. And finally Mike replied in a truly condescending tone telling me how long he's been in the business. No money back and Mike asks if I'm handy and to cut and counter-weight the minute hand. REALLY? Too expensive and shipping charges are exorbitant no customer service. Look elsewhere.

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    167760

    Posted by Shannon (2 years ago)

    Do not purchase from this company

    I thought maybe there was a mix up with my order. Apparently, I was wrong after reading these reviews. If you have a problem, it's impossible to speak to a customer service rep. Also, don't expect a response via email. I have ordered from them from time to time over several years. I only ordered on specific type of second hand because I can't find it elsewhere. I didn't receive the hands on 3 occasions in the past, but they did replace those. However, the order I placed a couple of months ago never arrived, so I started calling and emailing. I spoke with someone named Mike who seemed to be helping me. He said he would discount the same order by 40%, but could not send for free. I agreed...I really needed the items. I gave him my payment info, etc. I have yet to see the hands and it's been close to a month. I have emailed several times since and have not heard back. Shipping for a small box of 10 second hands was over $10, it was not shipped Priority...which is crazy for that price. Even shipping Priority the cost should have been nowhere near $10 to ship to Texas. I ship all over the world daily..I know how much it costs. I am very disappointed and have found a new company that answers email, calls and sends items quickly. DO NOT purchase from Clockparts.com. Look elsewhere. You will pay for items, you won't receive the items, you will not be able to speak to anyone who is helpful. My order number was #136938, If a rep from ClockParts is reading this, please get in touch.

    Bought: Product Name
    3 7/8 in. Sweep
    Choose Sweep Color.: Black (SWP1351B)

    Order Date: 2016-08-27

    Pros:
  • none
  • Cons:
  • high shipping cost
    unable to reach customer service
    have not received order
    placed 2nd order
  • have not received that order
    SCAM

  • Customer Contacted ClockParts.com Via:
    (210) 906-6287
    Mike@clockparts.com

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    167510

    Posted by C Kelly (2 years ago)

    Easy to replace two clocks

    I'm perplexed by the many poor reviews. I found the prices to be reasonable ($4 for shipping is not high), the support over the phone to be very good, and the online videos very helpful. I replaced the works for two clocks, it was easy to do, and the advice I got over the phone to select parts was just right. I bought the replacement parts for only the first clock before getting the parts for the second clock, and placed that second order the day I got the first shipment, it was so easy to do the repair.

    Bought: Daylight Savings Motors (Auto set),
    2 3/16 in. Hands,
    4 1/2 in. Ivory Color Clock Dials

    Order Date: 2016-07-04

    Date Received: 2016-07-16

    Pros:
  • Easy to install
  • met the specs as advertised
  • customer support helpful
  • website videos helpful
  • Cons:
  • Took a bit long to ship
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    2 out of 3 people said 'NO'

    167010

    Posted by Juan (6 years ago)

    Great

    I like it! Wide variety of movements and hands very useful page? The prices are not so cheap but the quality is very good, so you can pay being sure you will not have any problems in the future.

    Pros:
  • Variety
  • Cons:
  • Price
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    4 out of 4 people said 'NO'

    Colombia flag   Review came from Colombia.
    141800

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    Clockparts.com Rating: 2.5/5 (51 votes cast) [25 votes came from reviews] 26 reviews by users total.

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