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Claires.com Review + Feedback & Discussion

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Read 1 Customer Review for Claires.com.

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Posted by Ilgin (5 years ago)

Sent wrong item twice, didn't issue refund

I ordered pizza studs set earrings style # 60897, quantity 3, order # o246026721, and instead i received minnie double finger rings. Customer service told me to ship it back, and order it again. I ordered the earrings again, order #o247758758, quantity 4 (because i was going to give it to 4 sisters), i received 4 minnie double finger rings again.

I had a question for returning items so I sent an email to customer services. Customer service did not respond to my email, i forwarded my email and asked them to please respond. No reply... It's been two weeks.

So then i shipped 7 minnie double rings that I hadn't ordered back, believe me driving to the post office with my infant son for shipping back a wrong item was painful enough. Anyway, the items were delivered to claires return department 5 business days ago. No word or no credit transaction from claires. Do not spend money on cheaply made products and horrible & unrsponsive customer service.

Side note: I shipped the items with the invoices, 20 days after receiving items, in their original packaging, untouched.

Bought: I ordered style #60897 pizza studs set
First order, quantity 3, order # o246026721
Secon order, i ordered the same model, quantity 4, # o247758758

Order Date: 2013-06-19

Date Received: 2013-06-25

Cons:
  • I received wrong item
  • customer services didn't respond to my emails about returning product. After returning product
  • it's been 5 business days that the items have been delivered to calires return dept
  • no word or refunds
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    Claires.com Rating: 2.1/5 (11 votes cast) [1 vote came from reviews] 1 review by users total.

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