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Chegg Review + Feedback & Discussion

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Read 12 Customer Reviews for Chegg.

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User-Submitted Reviews of Chegg & Testimonials

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Posted by Allison Marie (8 years ago)

I was THRILLED to find chegg.com until I realized it was one big scam. I found it through koofers and the website says that it is paypal certified so I found it credible.

Just recently I was at the point where I pay for my books on Chegg.com when it continually said that my address didn't match my credit card. After trying it over and over and altering my address I come to find FIVE charges on my online banking statement. Chegg charged me a DOLLAR each time I attempted to checkout.... I'm extremely upset and I'm even more fearful that this card now has my debit card information.

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2 out of 2 people said 'YES'

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Posted by Morgan Miners (10 years ago)

I was extremely excited to find chegg.com. The books were cheaper and it was an eco-friendly site that planted a tree for every book rented. The shipping was free for the return of the books.

The trouble started when I realized that the shipping I was quoted was $1 more when I completed checking out. Then I received the first out of two books (they were sent seperately) and inside was a receipt where the book was $20.00 more than on my online statement and shipping was $6.99 for one instead of $11 for two. The second book had no receipt.

I never get through to an agent when I call Chegg's customer service phone number. It always says they are tied up with other customers, to leave a message and it will be returned within 24 hours. Well, I have left 3 messages over 2 weeks with NO return call. I also sent an email last week (which promised to be returned within 48 hours) ) and shocker! NO return email!

The return slips weren't in the books as stated, and between that, not getting ANY response from customer service, and the inaccurate receipt in one book and no receipt in the other is making me extremely nervous.

I WILL NEVER use Chegg.com again if this isn't resolved soon.

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2 out of 2 people said 'YES'

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Posted by Heavin Aikey (2 years ago)

DO NOT GO THROUGH CHEGG

DO NOT GO THROUGH CHEGG. I decided to sell my books through this site and I put 2 books in the same box. First off, it took me almost 2 months to get paid, and only reason I did was because I emailed them so many times about my books. Second off, they said they couldn't find my second book so I only got paid for one. This was their error because I sent them in the same box and their order numbers were the same.

Order Date: 2015-12-20

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Posted by Debbie (8 years ago)

I have been using Chegg for 3 semesters now and have had no problems. I recently needed to call them about a return and I think the number on their site is wrong, as I kept getting what other reviewers said. The next day I did some research and found 1-888-992-4344 and was able to get an agent right away and my problem resolved. I will continue to use Chegg.

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Posted by lsrussell (9 years ago)

Please do not use this company I am very pissed off at the fine print. I was late returning my bood and they went in to my account and took the money w/o my permission causing me in have over draft fees. I spoke with a supossedely supervisor and the refused to let me speak with a manager saying I could email her. They also said they will continue to hit my account as needed. PLEASE BE AWARE OF THE SCAM out of all the fees and the rental fee up front it would have been cheaper for me to buy the book. The concept sound good bot overall it is not worth it.

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Posted by frustrated student (10 years ago)

I, too, was extremely excited to find Chegg.com and rent my textbooks.

However, they sent me the instructor's version of one of the books, and I cannot find anyone to help me. They say they will ship the correct book immediately if they ship the wrong one and to notify them, but I have notified them repeatedly to no avail.

I have called customer service over and over and no one answers. I am preparing to fight this all the way with the Better Business Bureau and the Attorney Generals because this is terrible.

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Posted by Linda (10 years ago)

I found Chegg and thought it would be a great way to save on purchasing my boyfriend's books for this semester. They only ended up having one of his needed books but we'd be saving about 60% over purchasing it new, and he wouldn't need it for reference, so I went ahead and purchased it. I used a coupon during checkout that was supposed to give me 5% off, and throughout the process it showed the discount. When I finalized my purchase I ended up being charged $1 less for shipping but my coupon discount was gone. I emailed customer service TWICE on 08/29 and 09/03, and have received NO RESPONSE. I have called about ten times and always get the message to call back later. I think there is no one to answer the phones. This is horrible customer service, as all I want is to know why I got cheated out of my coupon!

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Posted by Paul (10 years ago)

Chegg.com is terrible! The customer service department does NOT exist. Over the phone there are no reps so you are asked to call back later and they do not reply to emails! If you are sent the wrong book, their use of affiliate companies make it impossible for you to get the right book! DO NOT USE CHEGG!

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Posted by nick (10 years ago)

it was very easy to use the web site and my textbooks arrived promptly. i have cancelled one of my classes though and now when i attempt to log onto my account there's always an error message. they also seem to have a non-existant customer service.

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Posted by Seriously? (8 years ago)

Those of you that are having problems don't seem to get Chegg. For the one tat received a different receipt... check your bank statement. Sometimes they don't have the books in stock and buy the books to send to you. The RETURN SLIPS are PRINTED by YOU online when you click return book. Not rocket science people.

Charges 5 times? That happened to me with the Playstation Network. My own stupid fault for not knowing my address on file. It's for the consumer's protection.

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1 person said 'NO'

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Posted by moulins thomas (8 years ago)

you can save more money by buying book/ rent book/ sale book/etc.

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2 out of 2 people said 'NO'

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Posted by Stacey (8 years ago)

Hi, I was told that I could sell my school books here. Is this true?

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3 out of 3 people said 'NO'

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Submit a Chegg review & rating re: good/bad customer service, price w/ discounts, coupons and promotions + the quality / effectiveness of the product(s)/service(s). Have you been scammed by Chegg? You can write a Chegg complaint or post a warning about Chegg including Chegg's service or product safety. Or as a happy client you can describe the great products & services offered. Share your feedback with others.

Chegg Rating: 3.5/5 (46 votes cast) [6 votes came from reviews] 12 reviews by users total.

Chegg Review Ratings Distribution Chart
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