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CenturyLink Review + Feedback & Discussion

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Read 109 Customer Reviews for CenturyLink.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 35 people rated the prices offered by the store a score of 2.62
How long did it take for you to get a reply from customer service? - 142.91 hours on average experienced by 35 people hour(s)

User-Submitted Reviews of CenturyLink & Testimonials

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Posted by Tammy (1 year ago)

HORRIBLE SERVICE ALL AROUND

Rating of 1 is too high for this company. I do not know how a place like this stays in business besides the fact that they have people over a barrel & no other options. Don't know how they live with themselves or sleep at night by the way the screw people over. I have a business that I used Centurylink for my internet. They scheduled a technician to come out & connect service so I cancelled my other service. Then they never showed up, no call, nothing! When I called they told me that they ran long on other jobs & will come out the next day. The next day (Friday) didn't show up again, no call again! I called & was told the same thing except that it was now the weekend so someone would be out on Monday. Unacceptable!!! Trying to run a business here and once they finally came out won't give you any kind of a break on the bill or anything for all the inconvenience - UGH! A year later I moved to a new home out in the country, didn't want to use Centurylink but they were the only ones that showed that they had service in the area. Set up for a technician to come out & guess what, they didn't show up & no phone call (seems to be a pattern here). When I called the first time they told me the tech couldn't find our place (easily found with any GPS). Then why didn't he CALL??? Called again to talk to someone else & was told that a tech was out to the area but checked the box & it was to capacity so they couldn't service us until they updated the box - should take about 3-5 weeks. 2 months later I called to check on the progress - still a couple weeks out. 4 months later they finally set up a technician to come out & set us up. Appt was set for between 1-5. I called at 2:30 to make sure someone was still coming they said they would page the tech & he would call me back within 1/2 hour - no call. Called back at 4:30 to find out if someone would still be coming today, was told the previous CS rep lied because the tech doesn't have a pager. Current CS rep called the tech & he said about 5. Finally showed up at 5:30. Went out to end of driveway to find the line, came back & said that they only cover line up to 600 feet & it was 1500 feet from our house so we'd have to pay to have new line buried. Now mind you I asked every time I called to find out if we had to pay to have line ran & was always told "No, anything outside the house was covered in installation". The cost to run the line was going to cost over $1200. They had been out there to update the box & knew where we lived so why didn't anyone give us this info before???? So now after 4 months of PAINFUL conversations with horrible lying customer service reps, taking 3 days off of work to sit around & wait for horrible techs that don't show up & won't call we have nothing to show for it. We would go with Satellite but my husband needs a more consistent connection for his job, guess he'll keep working from our business in the back room. So frustrating!!!!!! Horrible Horrible business - boycott them if you can!

1044A - Duluth/MN

Bought: None, nothing was ever hooked up

Order Date: 2017-05-19

Pros:
  • NONE
  • Cons:
  • Everything

  • Customer Contacted CenturyLink Via:
    cody.owsley@centurylink.com

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    168300

    Posted by Jamie (2 years ago)

    Repair

    We lost home phone line and internet line the same day as our neighbor had their internet line installed. A repair ticket was started on March 2nd with a repair date by 7:00 PM on the 8th. I still have no phone line, nor internet line. I have literally spent hours calling and waiting for answers. I have been promised return calls by the company as well. To date, I have nobody contact me. A subcontractor came out on Saturday and checked my line. His report was that my lines must have been hooked up wrong in "the box" at the road. He left my driveway to repair the lines, or so I thought. He never came back, didn't call to give me the report and I still have neither. I am about as fed up, as I can possibly be! Unbelievably horrible customer service! If it is not repaired by tonight, they will lose a customer. I hope that they make enough on the single internet line they installed for my neighbor, because they will lose the money from both of our lines.

    Bought: Repair

    Order Date: 2017-03-02

    Date Received: 2017-03-13

    Pros:
  • I have no pro for this issue
  • Cons:
  • -No return calls when promised
    -Repair not done when promised
    -Many phone calls by me to find out the status of my repair
  • with no answers to my questions
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    167920

    Posted by Kyle (3 years ago)

    Century link trusted this statement way too, too much irrational

    (

    WE NEEDED TO FILE A BBB COMPLAINT AGAINST CENTURY LINK.

    Century link trusted this statement way too, too much irrationally: “CENTURY LINK MAY CHANGE, CANCEL OR SUBSTITUTE OFFERS AND SERVICES, OR VARY THEM, AT ITS SOLE DISCRETION WITHOUT NOTICE”.

    However, Century link went far beyond of this statement by breaking law:

    1) Humiliation and discrimination

    2) Risking someone’s life intentionally: All managers spoken knew that there is a heart issue and due to lack of cell phone reception in the area because of rocks in Sedona AZ, even a WIFI 911 emergency call CAN NOT BE DONE because of Centurylink stubborn and biased decision not to activate the internet signal to house until 3.11.16.

    They activated internet signal 3 days later than their due date claiming, the lady who abandoned the house couldn’t get a new address to transfer her service. Ridiculous, haa!

    As all parties should see rationally that the monetary aspect was even beyond 2 times service transfer fees or early termination fees. It will be far beyond than all those amounts.

    We printed a letter and handled to technician who brought it to his manager. After a short time, manager came to house, they talked to their head quarters, and after 1 minute they hang up our modem’s internet light turned to green from red first time on 3.11.16.

    There are 14 CenturyLink jeopardized employees and 4 managers involved in this case. All necessary data already collected and steno typed. Here are their identities:

    Started to follow up our order from 2.29.16 up to 3.11.16: Spoken to Dianne (Rep) - Chris (Her manager) - Jessica (Rep) Peter (Tech Support “Pretending not to hear any words however other reps had heard everything”) - Benita (Rep) - Andrew (Rep) - Louis (Rep) - Rick (Customer Appointment Cancellation list Department Rep) Hilda (Financial Department Manager) “She promised we would DEFINITELY get internet connection on 3.8.16 as it was due” we told her If we couldn’t get the connection on 3.8.16, we will take legal action, she told us there would be no need to take legal action since we would have DEFINITELY gotten connection on 3.8.16.

    On 3.8.16 Tuesday. - Tommy (Service Appointment Setup Department) - Banish (Tech Support) - Danny (Rep) - Lina Escalation Department manager (“She promised at 3.8.16, we would DEFINITELY get internet connection, which didn’t happen”) - Alex (Rep) - Evelyn (Rep) - Peter Again deft Tech Support Rep “He played deft with same scenario again, NO hearing????”) - James Billing “Told us if somebody abandons a house and doesn’t act in timely meter to transfer the account to new address, the new customer who stays in the abandoned house, has right to ask cancellation of the old account.

    Siir West Coast cancellation and retention department who put us around an hour on hold to connect to Escalation Department manager CHRYSTAL who told us that we didn’t have any right to destroy someone else account when we asked cancellation of old account and she promised us our internet signal would be activated by 8pm on 3.9.16. We had NO signal until 3.11.16.

    We are also expecting a call by Glen F. Post, III for an apology.

    UPDATE:

    The ordinary guy Glen F. Post, III who can’t obviously manage his firm as clearly seen simply by thousands of 1 star of Consumer Affairs and BBB reviews, didn’t care to give us a call to learn what’s really going on in his company outside his bubble.

    Instead he sent another illegally calculated bill with an earlier due date, opposing to his rules he has put on his site, it is a detailed explanation of the previous bill that didn’t have any helpful explanation.

    Shortly, He charged $9.99 for CenturyLink “Ease” which he advertise for $4.99 first 2 months and enhanceable anytime. We cancelled it on 4.10.16 by Adriana (Cancellation# C40664812) More over he charged twice this “Ease” service on the same bill.

    He also calculated the bill illegally starting from 8th of March although we had Internet signal on 11th of March 2016.

    He reduced our Internet download speed from 12Mbit to 300Kbit. We believe he did in order to charge more for tech service home visits.

    We will upload the bill and our low Internet Speed proof with highlighted explanations on wherever up-loadable review site.

    Please just simply search CenturyLink on Consumer Affairs and BBB reviews and see thousands of 1 star reviews before purchasing anything from them.

    Bought: Internet Service 12Mbit/second. Now Speed is 300Kbit/Second for a long time.

    Order Date: 2016-02-29

    Date Received: 2016-03-11

    Pros:
  • They don't deserve any PRO's
  • Cons:
  • Dishonest
  • biased
  • irrational
  • rude customer service.
    Fish starts smelling bad starting by head; Glen F. Post
  • III doesn't care any of those 1 star feedbacks. we think he should resign.

  • Customer Contacted CenturyLink Via:
    (800) 244-1111

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    1 person said 'NO'

    166620

    Posted by Erin (3 years ago)

    WORST business EVER!

    I have never had a worse experience with ANY business than with Centurylink, and it's on a consistent basis. I have to call every two weeks to correct the crazy crap they pull, and the customer service is nonexistent. They make a mistake on my bill EVERY MONTH and then charge me a late fee even though I've been signed up for AUTO PAY the whole time I've had them. It takes an hour long phone call every other week to finally get transferred to someone competent to get the fees reversed. Additionally they had me pay extra to fix one of their mistakes, and it was supposed to be refunded back to me in December. It's now MARCH and even with a confirmation number, they keep "forgetting" to apply my refund to my bill. I called them two days ago to try to confirm the refund, and I got an idiotic girl who told me that my SOCIAL SECURITY NUMBER is an inadequate way to verify that I'm the owner of the account. Her supervisor backed her up so I had a friend who is NOT ON THE ACCOUNT call and talk to a different rep who gave him all the information he wanted. Some security... The only reason they're probably even still in business is because there simply isn't any other internet options out here.

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    166480

    Posted by Harry Song (3 years ago)

    By far worst company ethics ever

    I have used the service in 2 different locations, worked for one of its vendors. In all honesty the service is only comparable to local providers, if not worse placed on a service to dollar stand point. It boasts a dedicated speed but is never so. Majority of the discounts require an auto pay where they can take money directly out of your card or bank account, while the contract says price subject to change (even in contract) and will definitely go up after 1 year promotional period. Majority of the people will never make sense of where the additional fees and surcharges come from as it's never once went over during the set up process. Worst part of it all, customer service line ALWAYS take longer than an hour just to get a hold of someone, who will likely not be able to help you resolve your problems or value your feedback. At the end of the day when you do have to cancel they will charge a cancellation fee equal to the fee when setting up service, and also will charge you for a modem fee of 99.99 dollars unless you have the receipt for when modem is returned, usually months after terminating service so you would likely have no records or proofs of return (and they will not check that a returned modem in the inventory list is yours). Please try to avoid a company with such vile policies, if you can that is.

    Bought: Internet

    Cons:
  • Only mediocre service
    Poor customer service where they do not treat you as a person
    Extra charges and fees never covered at the onset of getting service
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    166430

    Bobby B reviewer photoPosted by Bobby B (3 years ago)

    ‪#‎centurylinksucks‬

    I live in a rural area. For months now we have had horrid internet service. Speeds are often slow but that it not the worse part. The connection just drops every so often. Some days it is much worse than others, but it is dropping here and there basically everyday. I try to work from home using RDP to connect to servers about 1000 miles away. RDP takes very little bandwidth and it can take short drops in service without losing the connection. But a 5 minute drop in internet service is plenty to cause my server connections to totally reset. When it happens a several times before noon, I may as well go read a book. Work just can not happen in that environment. I call CenturyLink and get the same song and dance every time. It must be my modem or my wiring or some such nonsense. They'll send out a tech mañana. Last time he never showed up. They just closed the ticket. I talk to others in the neighborhood and they are seeing the same thing. This is totally absurd.

    Bought: 10 MB Internet Service + Land Line

    Pros:
  • Only option is this rural Texas community
  • Cons:
  • Bad service nearly all the time.
    Customer service lies and "troubleshoots" your wiring and equipment when the problem is actually regional.

  • Customer Contacted CenturyLink Via:
    (800) 788-3600

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    166410

    Posted by Robert (3 years ago)

    Don't talk to customer service

    I called customer service to find a program that would lower my monthly bill. The lady set me up with a program that would lower or at least prevent the scheduled increase. The bill came. Not only were there agreed upon one time fees but the monthly bill actually rose. I called them back, and the man said he would put me back on the my original plan but there would be one time fees. So after two one time fees and a month of higher bill, I'm out $200. But I have what I started with. I called to complain and the guy at escalations (complaint dept, I guess) said I should be happy because I have the lowest rate available.

    Bought: Customer service added a phone so I would qualify for a discount. But the discount was higher than previous billing.

    Order Date: 2016-01-22

    Date Received: 2016-01-26

    Pros:
  • Open after 5pm
  • Cons:
  • Sells for commission
  • misleading customers
  • lies
  • over hour wait on phone waiting
  • one time fees twice to get original program I requested.

  • Customer Contacted CenturyLink Via:
    (866) 271-7498

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    166290

    Posted by Bob gowinsrobert59@gmail. com (3 years ago)

    Horrible service did I say horrible service

    DO NOT USE THIS COMPANY (if that's what you want to call it) was given 3 different delivery dates for my equipment. After getting frustrated with their service I cancelled and was told my deposit would be reversed back to my card 3 times now they say I will get a check in 30 days. If you call you will be on hold 20 minutes up to 1 hour.none seems to know what the hell is going on but they sure know how to take your hard earned money. my advice to you is to spend a little more money and go to a real company with real customer service unless you enjoy being jerked around and lied to because they really have no clue on how to run a company or what customer service is really about this is the absolute worst company I have ever felt with in my entire life would give a -10 rating if that was possible.

    Bought: Internet

    Order Date: 2016-01-09

    Pros:
  • None
  • Cons:
  • To many to mention

  • Customer Contacted CenturyLink Via:
    (800)201-4012

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    1 person said 'YES'

    166150

    Posted by Jennifer D (3 years ago)

    Centurylink buyer beware

    Century link

    WARNING! BUYER BEWARE!

    Century link canvassed my neighborhood a couple months ago. The representatives name is Hayden. He told me I could get the phone, Internet, and TV (with 4 boxes) "bundle" for $86 a month before taxes and I could have a free 30 day trial period. In addition I would get a visa gift card and $50 off my first bill. I received my first bill without the $50 reduction in price, after several hours on the phone I was able to get them to decrease my first bill by $50. I just received my second bill which is $423. After another couple of hours on the phone, the representative told me that the price I was quoted did not include fees for DVR, HDTV,and the monthly fees for the boxes that I have. Apparently there's some one time fees of $50 per box and monthly fees of $10 a month for each box you have. And my 30 day free trial, They back billed me for. Buyer beware!! I was never once told about these hidden fees, their representative initially told me $86 would be my total monthly charge before taxes.Now I am stuck with a year-long contract for my Internet and TV and the actual monthly price will be $170 a month. With the one time monthly fee of $423. To top it off the service stinks I have to unplug my TV modem at least five times a day because I lose my signal. This is a classic bait and switch operation with dishonest representation of this company. Stay away from century link at all costs.

    Bought: Bundled services for Internet tv, phone and DSL

    Order Date: 2015-11-03

    Date Received: 2015-11-13

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    166090

    Posted by dennis reed (3 years ago)

    crooks

    century link is a cheating lying company and you can never get hold of customer service was on phone 2 hours then they hung up paid a month in advance then when cancelled they charged me another month that I paid didn't even have service so I called them again was on the phone for another hour they said they would return my money the next week I get a bill for 600.00 said they didn't get the set top boxes back they made the label for return so if there was a mistake on the label why is it my fault or as screwed up as they are is it setting in their wear house dam crooks worst service I ever had they must be hurting for money or want a big bonus

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    165920

    Posted by Rodger Norton (3 years ago)

    poor service

    we have been trying to get our internet service fixed for over a year now. It took weeks to get it installed, connection issues from day one. Have had several modems and problems still exist.

    When I call support they want me to go through all of their diagnostic procedures. I keep telling them that the problem is outside of the house. Every time there is high humidity or it rains we have poor or no signal. They will not send out a technician unless we do their procedures even though it will not fix the issue. If you can stay away from this company. The Prism and the phone all had issues so we had that removed and stayed with the internet.

    They drop your calls while you are talking to their service people, will not listen to your issues. Lots of luck dealing with these people.

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    1 person said 'NO'

    165640

    Posted by Cory L. (3 years ago)

    centurylink

    I have been a Century link customer for a few months now. My average weight time has been over 20 min every time I call in. I was told it would cost $65 a month for Internet and Cable. there was a problem with the billing and I have been getting charged 95 ish every month. I called and and was put on hold for the normal 20 min... no big surprise there. They told me I only get that deal if I do auto pay. Set that up and nothing changed. Now they say they don't have this special... WTF. My account # is 448443876 I am hoping like hell a get a call from century link. I would recommend staying as far away from this company as possible.

    Pros:
  • none
  • Cons:
  • They change the price on you right away. was told 65 a month it came out to about 100 with tax they said.
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    1 person said 'NO'

    165630

    Posted by Anne (3 years ago)

    poor service and package price is not the same on the bill

    poor customer service. called to pay the bill, last payment done on the phone. I asked specific about the bill and how far it will service. Before the end of the service I was sent another bill for the middle of the month I already paid for a 203.00 dollar bill for a bundle package of 54.00....I have called several times to get the details of the bill and question the bill itself. I was told by 3 different custome service agents that I had no account. And to hold please. For a total of 2 hours I was on hold. I was given a new agent each time with another 5 min of personal info to only be placed on hold again. After 6 agents I finally was told my account was fixed. Funny but the bill was due. A disconnect charge, and some other added monthly service I did not sign up for was charged to my phone that I was told I had no account with century.I agreed to a bundle plan of 54, phone and internet. The bill for a month of service was 203 not even close to 54 dollars. I called to question the charges and why a disconnect fee on a phone that was never disconnected. Again placed on hold and no answer but told she would put on a supervisor. This is a company that I have had for years. It appears that this company is not customer friendly nor does the bill reflect the service agreed. The internet is problematic with sporadic ability to access works intermittently. Unable to use phone and internet seems the bundle of mess. Complaining about that does not help.. This company has become crooked. Important to share my experience about this company I hope this gives direction to others in seek a company that is customer servicing and not providing a shoddy service and charging fees that are not part of bundle plan.


    Customer Contacted CenturyLink Via:
    (180) 020-1409 x9

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    165310

    Posted by Stephanie C (3 years ago)

    Different story from each rep

    I signed up for Century Link about 2.5 years ago and they asked me if I would like to buy my modem for $99.99 or rent to own at $6.99 per month. I chose the rent to own option. After the time was far past for the modem charge to be taken off my bill, they started raising the price a dollar at a time over a few months. I called and asked to get it removed and they told me there was never a rent to own option, it was a permanent lease option so I would keep paying $8.99 now per month. Of course I told them that's not what I was told and asked if there was any way to have the modem purchased. Yes, they said, for $99.99. I told them I've been using this modem for a couple of years and it should be cheaper. Nope, not an option. Buy a new one or keep leasing indefinitely. I told them I wanted to cancel but they told me I would pay an early termination fee because I had said I wanted to accept a new promo price on the service 10-15 mins before. I told them that service hadn't even started yet but they wouldn't budge on canceling it because they had "already submitted to order". And my modem was still at the higher lease price. Ridiculous.

    The other problem I have had in both homes I've had service from them is we can only get internet to work when our modem is plugged into one specific jack. At our first home, we had to have a tech come out several times because our internet kept going out completely. Eventually they disabled all phone jacks except for the one our internet was plugged into in order to make it work, so we were not able to have home phone service. When we moved, the same thing happened. Luckily we can still use other jacks for home phone this time, but the Internet will only work when our modem is plugged in on my kitchen counter. I hate having all the wiring on my counter space but that's been our only option with Century Link. The internet has been consistently spotty for the entire length of time we've had it.

    Also, after our initial promo price, I called in to get a new promo and was told there were none available. I called back that same day to speak to someone different and they told me there was always a new promo available. I got signed up at the lower price. The last time I called I talked to the customer service rep who said there was no promo available, so I was transferred to their loyalty department where there was suddenly a promo price available. Their internet service is terrible, their customer service is worse. We will never use them again.

    Order number ending in 9250

    Riverton UT

    Bought: Home internet service

    Pros:
  • Cheaper than Comcast if you're on a promo price
  • Cons:
  • Unreliable service
  • dishonest customer service and different info depending on who I talked to

  • Customer Contacted CenturyLink Via:
    (800) 244-1111

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    1 out of 2 people said 'YES'

    165290

    Katie reviewer photoPosted by Katie (3 years ago)

    Expensive Rudeness

    SCAM: On the very first call, representative tried to scam me. I was getting Directv, which partners with CenturyLink in my area without much else for options. Lady tried to tell me 6 Mbps (most expensive) internet was only speed available in my area. When I backed away and no longer wanted internet, she told me I was stupid to not take the deal and became very rude. When I mentioned calling Directv back she became very agitated and clearly did not want me to talk to them. I got rid of her and the next rep told me they offered all the way down to 1.5 Mbps at a much cheaper price. When I asked about the previous rep I spoke to, there was no record in their system that I had called before, nor did they have any interest in trying to stop someone in their company who was obviously trying to scam me (for commission I guess).

    BUNDLING: It's an outright lie. Directv told me CenturyLink's system wouldn't let me bundle so I needed to call CL. CL told me they could only give me a $5 discount (instead on Directv's $10) then said their system wouldn't allow the bundle so I'd have to call in after my first bill to bundle. When I called back to bundle, they said I had to bundle before my service was connected. The only reason I got CL was to get the discount through Directv. Instead I ended up with a two year contract with CL, no discount, and horrible service.

    SPEED/PRICE: Kept mailing me about how I should increase my internet speed. By the second or third notice, my internet started getting really slow so I checked it. I was averaging 0.6 Mbps and paying $70 a month for it!

    CUSTOMER SERVICE: Reps must not work for CenturyLink. I often knew more than they did. Every time I asked a question, they gave me a would, should or usually answer, like they can't check. They may not be able to check because there is a ridiculous lack of record keeping at CenturyLink.

    Q: Did my bill post?

    A: It usually posts by the 15th.

    Q: Does your system confirm my equipment was returned?

    A: If you got a receipt, then you would have credit for the return.

    Q: Is my bill only for up to the 25th?

    A: If you stopped your service on the 25th, then you should only pay until the 25th. (I agree!)

    CANCELLING: When I cancelled my service, the lady had never done a cancellation before. The only thing she did right was disconnect my service. She didn't know what to have me do with the modem I was leasing from them, and my service - though disconnected - was not cancelled; CL was still billing me. When I called to straighten it out, the rep said there was no record I had ever asked to have my service cancelled, even though it was already disconnected and I had already turned my modem into the local CL store.

    Jacksonville, NC

    No idea what order# was but last 4 of account #0279

    Bought: Modem leased from CenturyLink
    Already returned - don't know model

    Pros:
  • Didn't need any service calls but constantly had to unplug modem and plug it back in.
  • Cons:
  • - Service cut out a lot but was always fixed by resetting equipment.
    - Service much slower than advertised. When they say "up to" X Mbps
  • they mean you'll never see X Mbps.
    - Lied about bundling with Directv
    - Rude
  • difficult customer service
    - Dishonest employees
    - Nothing was ever fixed with one call. Always had to call again to fix what was screwed up in first call.
    - Expensive: $70 per month for what was actually 0.6 Mbps

  • Customer Contacted CenturyLink Via:
    (800) 831-1733

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    3 out of 3 people said 'YES'

    165230

    Posted by Gary (3 years ago)

    YOU SUCK

    Worst company by far. I could write a book but would be the same as everyone else. you have the worst customer service I have ever seen! I got hung up on also trying to figure out the lie you people told about how much your service are and then...YOU JUST SUCK. I was told not to go with Century link for the reasons above which looks like 4 years later is business as usual. 86% hate you? I think upper management needs to go!!!

    Bought: 541-746-4180
    internet

    Pros:
  • got set up and it works
  • Cons:
  • lied about how much
  • got hung up on trying to get it corrected after waiting over 15 minutes. Bill is all screwed up. done dealing with you. will be going in on Monday to talk with someone. if problem is not rectified I will do business with you no more. after reading your reviews a change in management is really needed in your company

  • Customer Contacted CenturyLink Via:
    (541) 915-5370

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    2 out of 2 people said 'YES'

    164920

    Posted by Scott (3 years ago)

    This company sucks

    I was on probation for something I did not do. I was

    Court ordered to be under house arrest with an

    Ankle monitor on. On the day I was to report

    For a drug test. This stupid company disconnected

    My home phone without telling me. I called in

    With a cell phone I did not hear the message at

    The probation office. I went to prison I hate Century Link. You all should be out of work


    Customer Contacted CenturyLink Via:
    (941) 698-9896

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    164650

    Posted by Crystal (3 years ago)

    DON'T WASTE YOUR MONEY

    This company is a joke all they do is transfer you to every department cause none of them know wtf to do. They aren't on the same page about anything I get one thing one day then two days later something completely different. They charge you multiple times for crap you don't know anything about. I will be happy when this crap ends In a year.😡

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    2 out of 2 people said 'YES'

    164520

    Posted by MB73 (3 years ago)

    centurylink is BAD don't sign up

    Century link is a company of Liars. They will tell you anything you want to get you on contract only to change things up after the y30 days and screw you over. I signed up with Century link at the end of March and the only things I asked for were to have a no contact price, a download speed that would accommodate my family’s needs and last be under $60 a month (that is what I was paying at Comcast) From the start I had nothing but trouble. Tech missed appointments, install was 2 weeks late, Sales person bold face lied about speed so I was asked to upgrade to the $100 service to fix it. Again the tech was days late and service was so bad I could download email during peak hours. So for the next 3 weeks I called over 25 times only to get disconnected 24 times trying to discontinue service. Finally I go through and canceled service only to find they had put me on a contract and wanted to charge me $200 to cancel. More BS. PLEASE FOR THE LOVE OF GOD DON’T SIGN UP WITH THIS COMPANY! You will be screwed over and never get what you are promised.

    Order Date: 2015-03-18

    Date Received: 2015-04-02

    Pros:
  • no they are the devil and should never be trusted! i hope they go out of business!
  • Cons:
  • Century link is a company of Liars. They will tell you anything you want to get you on contract only to change things up after the y30 days and screw you over. I signed up with Century link at the end of March and the only things I asked for were to have a no contact price
  • a download speed that would accommodate my family’s needs and last be under $60 a month (that is what I was paying at Comcast) From the start I had nothing but trouble. Tech missed appointments
  • install was 2 weeks late
  • Sales person bold face lied about speed so I was asked to upgrade to the $100 service to fix it. Again the tech was days late and service was so bad I could download email during peak hours. So for the next 3 weeks I called over 25 times only to get disconnected 24 times trying to discontinue service. Finally I go through and canceled service only to find they had put me on a contract and wanted to charge me $200 to cancel. More BS. PLEASE FOR THE LOVE OF GOD DON’T SIGN UP WITH THIS COMPANY! You will be screwed over and never get what you are promised.
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    164390

    Posted by Lacey E (3 years ago)

    648

    Well I can't believe that Century Link is still in business! What horrible customer service. Don't ever bundle...because if you want to unbundle it is a mess. I called back in April. Cell phone was unbundled but still had me paying for tv and I wanted them to cancel home phone but of course that didn't happen. All I wanted was to keep internet. Well when I got a 198.00 bill I called and of course they were charging me for tv,internet and phone line. Funny thing...I got a bill from direct tv...so now I have to pay them when I already paid century link. When I talked with customer service she said to just pay for tv and internet and to dispute the phone line since I called and cancelled. So I did! Well what a mess that was. Now I have no service because I didn't pay the 198. So I have been on hold for hours, calls have been dropped twice, transferred to about 6 people, was told I should of paid my bill, told that I had to pay a fee for being late (which it was their customer service person who told me to do the dispute), hung up on when I wanted to talk to a manager and asked one customer rep to stay on while she transferred me (which she said she would) , but can you imagine that when a rep answered she wasn't there. I hate doing negative reviews, but so sick of getting pushed around and no help from these bigger companies!

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    164350

    Posted by Ally (4 years ago)

    Awful customer service

    Our internet has been out all day. I called and waited on hold for almost half an hour. I was connected to the telephone repair (despite calling the internet help line). Then, after listening to the rep be rude and sarcastic to me, I was told that they couldn't help me because my dads name is the only one on the account. They are still charging us for internet at this moment, yet are not providing it. They would not even trouble shoot this with me. I never had this problem with mediacom. I could call and as long as I had some information about the account, they would help me. And I could not believe how rudely they spoke to me. I'm currently looking for another isp right now.

    Bought: Internet

    Pros:
  • Cheap/cist effective
  • Cons:
  • Rude customer service reps
    Questionable phone lines when calling customer service
    Inability to help with problems.
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    1 person said 'YES'

    164260

    Posted by SHER (4 years ago)

    consumer affairs site prevented signup with centurylink

    nice young man, intermediary from Beacon for century link and directv explained saving money an advantage, payoff to our present service for internet/tv would be done, quoted vast savings over next 2 years, promised better channels, etc, etc. however, after reading hundreds of reviews re same, we chose to stay with our present provider. also, a cousin in town had nightmares with them for months--her comment--throw them out the door. WHAT IS THE FCC doing about this company which seems to be holding many hostage to their service? THANK YOU, CONSUMER WEB SITES.DIRECTV needs to separate itself from CENTURY LINK if they want to remain a player in this market. Am sure they used the intermediary service of Beacon as CL reps could not bring in customers.

    Bought: NONE ordered so do not have order number

    Pros:
  • NICE young man was very good PR person
  • he came to our door during his canvassing of the neighborhood
  • we did not contact CLINK OR DIRCTV prior to his visit on 4/15
  • Cons:
  • POOR reviews
  • poor service
  • unethical practices per multiple web sites
  • only saw one review out of hundreds that was good--NATIONWIDE.
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    164060

    Posted by Mike (4 years ago)

    Sad

    I have had century link for 6 months now and the service is literally getting worse by the day. I had faster connection on my dial up, I cannot even watch a movie preview with the current speeds I have. I would never EVER suggest anyone switch to century link unless it was the only option in the area you had, which is why I still have them.

    Pros:
  • None
  • Cons:
  • Speeds
  • service
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    164020

    Posted by Carole (4 years ago)

    Stay away from Centurylink

    After enduring 12 years of "resetting the internet" because the connection just would suddenly drop, I have finally had the final word with Centurylink. The final straw was the very rude service tech by the name Larry. My home phone service needed repair and I had called for a tech to come out. After listening to Larry complain about how short handed they are I told him that was really not my concern, and he said (and this is a quote) "I'll be there at noon, I'll wait 15 minutes and if you aren't there, I'm leavin'" I have been with my new provider 1 week and I an happy to report no interruption to internet and very pleasant technicians.

    Bought: Home phone and internet

    Pros:
  • none
  • Cons:
  • constantly dropped internet
  • rude repair technicians

  • Customer Contacted CenturyLink Via:
    (866) 270-7498

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    1 person said 'YES'

    163610

    Posted by amanda (4 years ago)

    Worst Company Ever!

    Worst internet company. Bill is always wrong (overcharged). Always have internet problems. Service technicians are incompetent and it takes at 3 service visits to fix problems. Takes at least an hour to call 1-800 number about problems. Services are overpriced. Most frustrating company I have ever dealt with.

    Bought: Internet

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    163530

    Posted by Gerald (4 years ago)

    Don't Bundle

    Don't bundle phone, internet and direct tv, it's a nightmare when canceled. Customer service is crappy. God help you when you do cancel your business with centurylink. No help, if your owed money, pay first and they will send the rest (ya right). Never will do business with them again. Anything is better than centurylink. You would do better with two tin cans and a string.

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    163510

    Posted by Sunday (4 years ago)

    THE ABSOLUTE WORST

    I had signed up in September 2014, and never received a stable internet connection. I would call twice a week pleading for someone to help me or even send a technician to come assist me. I would be re-directed sometimes up to 5 times before being completely hung up on. One time, a customer service representative LAUGHED at me for asking how her day was then IMMEDIANTLY hung up on me. I never received internet from this company, they then DROPPED me with no warning or notification and then when I called century link to once again ask for some help, they informed me that I owed them money AND had been dropped.

    It may be economically efficient, but absolutely not worth it. This is by far the worst experience I have ever had with a company, DO NOT SIGN UP!!!

    Bought: Router

    Order Date: 2014-09-09

    Date Received: 2014-09-09

    Pros:
  • ABSOLUTELY NONE
  • Cons:
  • Bad customer service
  • no available technicians
  • no internet connection
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    163010

    Posted by Drew (4 years ago)

    Terrible customer service!!!

    First of all, when i tried to set up the services, it took nearly an hour to try and get someone to explain the different plans. I could not understand the individual who was trying to explain them. I use to work in a call center so i know what the job is like so i was very patient....until i was hung up on for the second time. When i finally got set up for the package to be mailed to me, I was then hung up on again before they had a chance to tell me when it would arrive. I finally received it I think 1-2 weeks later, i can't remember for sure. When my modem finally arrived, it didn't work and i had to wait for another week to have a technician to come out. then about a week later i noticed my internet was slow. I checked the speed and i was getting about 1-4 MBPS....I was suppose to be getting 40MBPS, at least that what i was paying for and that's what was advertised. I called about that and to pay my first bill. I was on the phone for over an hour. I was transferred 5 different times and each time i had to enter my account number and verify my account. Every time i asked to speak to a manager i was transferred and had to enter my account number and verify it. I never did get to speak to a manager because i was hung up on 3 times, and no i was not yelling or allowing my frustration to creep into my voice, like i said I use to do their job, i knew it wasn't their fault. The third time i was on hold for a manager and was hung up on, I called back immediately and the service stated they were sorry but the call centers were closed and to call back another time. Now I'm pissed!!!

    Pros:
  • none
  • Cons:
  • customer service and product is slower then advertised
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    162890

    Posted by jp (4 years ago)

    get robbed on billing

    I have been with them for 20 + years never again. I move to a new town they gave me a phone number that had charges. I told them I was not liable for those charges they were made before I got the number. fought with them for six months they would give me credits and my bills kept getting higher.. do not go with them they will get you and try to charge other people delinquent accounts. Then my number was taken away from me and was given back to the person that do pay their bills. Plus I requested to put a password on account they said they completed that for me. Next time I call they never did put a password on account. Worst company, customer service and ..............

    Bought: phone, internet, TV

    Order Date: 2014-05-28

    Date Received: 2014-06-02

    Pros:
  • none
  • Cons:
  • Worst company
  • customer service and ..............
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    162680

    Posted by Traci (4 years ago)

    Do NOT use century link!!! Nightmare to deal with

    Worst company and customer service I've EVER dealt with. They lie, deceive, don't show up for installation appointments (3 separate times) , have horrific waits to speak to anyone and then are rude (one rep hung up on me on purpose). Seriously avoid this company at all costs

    Bought: Internet and direct tv

    Order Date: 2014-08-24

    Date Received: 2014-09-22

    Pros:
  • None
  • Cons:
  • Awful
  • rude
  • slow service
  • horrific customer service
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    162330

    Posted by txgirl777 (4 years ago)

    Terrible BEWARE!

    Century Link and DIRECT TV will go out of their way to lock you into a 2 year contract.. but once they have their clutches in you, they ignore you and are virtually impossible to contact. I just spent three hours and SIX disconnected calls.. rerouted through several different service areas and they still don't know how to cancel my order! Hands down, WORST service experience I have had in the last 5 years. The managers in the call center are inept, with a total lack of knowledge of their own product. All that they want to do is argue with you. Save yourself the trouble, time, and money and go with a service that has a true interest in quality and service. If you have problems after 5 pm.. good luck finding someone to help. Cox may be a bit more expensive, but at least they are available to help and can be reached after hours and you can actually speak with a live person. The internet service provider DIRECT TV uses, Century Link, is even worse. They have terrible reviews online and you can not reach them after hours so if your internet goes out.. which is frequently does, you can't do anything about it until the next day ... AVOID both of these companies .. the frustration is not worth it and you won't get reliable service or customer support.

    Bought: Internet

    Order Date: 2014-10-07

    Pros:
  • None
  • Cons:
  • Century Link and DIRECT TV will go out of their way to lock you into a 2 year contract.. but once they have their clutches in you
  • they ignore you and are virtually impossible to contact. I just spent three hours and SIX disconnected calls.. rerouted through several different service areas and they still don't know how to cancel my order! Hands down
  • WORST service experience I have had in the last 5 years. The managers in the call center are inept
  • with a total lack of knowledge of their own product. All that they want to do is argue with you. Save yourself the trouble
  • time
  • and money and go with a service that has a true interest in quality and service. If you have problems after 5 pm.. good luck finding someone to help. Cox may be a bit more expensive
  • but at least they are available to help and can be reached after hours and you can actually speak with a live person. The internet service provider DIRECT TV uses
  • Century Link
  • is even worse. They have terrible reviews online and you can not reach them after hours so if your internet goes out.. which is frequently does
  • you can't do anything about it until the next day ... AVOID both of these companies .. the frustration is not worth it and you won't get reliable service or customer support.
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    161980

    Posted by Mark Dickehage (4 years ago)

    worst high speed ever

    We have had Century Link since it was Qwest. We don't have many options here in Laramie County (Cheyenne) or we wouldn't have Century Link. They are barely better than dial up. Extremely slow, ALL news/music video's keep stopping. Pictures load slowly and come in a little at a time. Pathetic to call this high speed!!

    Bought: century Link "high speed" internet and home phone.

    Pros:
  • None
  • we only have it because there are very few choices outside of Cheyenne city limits.
  • Cons:
  • Slow
  • can't watch ANY video without it stopping. Loads slow.
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    161800

    Posted by unsatisfied customer (4 years ago)

    Can anyone help?

    Well, I recently set-up an internet connection at my house through CenturyLink. The process has been incredibly frustrating! First the activation date was a week past what was promised and it still showed up on my bill! I had to drive to UPS store to track down my modem, after a week of no modem showing up. They had the wrong address on the modem package. They have the correct address to send me a bill though. How is this possible? I can't remember how many times I've called the help-line. Once when talking to one representative she understood my frustration and said "How about we send you a free tablet for the inconvenience". I asked if there were any strings attached. She said NO. She was able to get a free tablet for her mom, sister, etc... When that arrived it had a $30 a month contract with Verizon... A contract that I had never seen, or signed! My 4 digit security code to set-up my on-line account was not on my first bill (It is suppose to be there). I again called CenturyLink. Talked to 5 different representatives, for one to finally tell me they couldn't give that # to me over the phone. It had to be mailed. That's fine, except when the letter that was mailed arrived, guess what??... No security code! I just feel there is no one that can actually solve a problem when you call them. They just pass you from one department to the other. As soon as my contract runs out, I will be using a different service provider. If you are thinking of choosing CenturyLink, I recommend you don't.

    Bought: Internet

    Order Date: 2014-08-15

    Date Received: 2014-08-28

    Pros:
  • the tech guy that came to the apartment to fix the line outside that the garbage man had busted was awesome!
  • Cons:
  • Lots of Cons. I never write reviews
  • but I am taking my evening to write as many poor reviews of this company as I can!
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    161720

    Posted by Karli Salazar (4 years ago)

    Just Say No and Be Afraid Very Afraid

    Name on account Karlette M Salazar Acct # ending in 0084 Zip 85714 from 11/2011 to February 2014

    In 2011 while calling up my phone company for a billing question they made me aware of an offer that they, Century Link was promoting concerning bundling all of our services. It sounded like a good deal but you can never really know because you cannot read the contract in advance, unless you agree to sign up over the phone they will not make an appointment to set up the service at such a good rate! A catch 22 that obviously works in Century Link’s/Direct TV's favor. It sounds great, we agree, but do not yet realize what just happened to us.

    The Breakdown:

    Century Link signs you up for a bundle, Cable, Internet, and Phone Service all at once. What Century Link does not make clear is the fact that the contracts for the services and the great savings they are giving you do not covering the same total amount of months.

    Century Link Telephone Service Contract 1 year

    Century Link Internet Service Contract 1 year

    Direct TV Television Service Contract 2 years

    At the end of the 1st Year your contract with Century Link Expires, then Century Link automatically unbundles your accounts with them, but you do not realize this until you get the first of 12 monthly bills that do not include the great savings you agreed and signed up for over the phone. So you call Century Link to find out why and Century Link then explains your contract with them is only for 1 year. Century Link will also not allow you to resign for the internet and phone services at the same rate you received the first year. You will also not be allowed to back out of the two year contract with Direct TV that Century Link got you signed up with. Your now basically trapped the second year because even if you wanted to change services you cannot bundle with another company because you are still stuck in a two year cable contract with Direct TV. By the end of the second year these NO BUNDLE NON-SAVING SERVICES from Century Link/Direct TV eat up all the savings you got the first year and then some. You might think that this is the end of your frustration, but no .. it’s just the big yucky middle, you still have a whole year to go on your Direct TV contract!

    When the Direct TV contract finally expires and you call to cancel all your services, Century Link does not tell you that even though Century Link is willing to sign you up for all the services at once, Century Link will not allow you to cancel all the services they signed you up for at once, unless you go through their maze of BS.

    BUYERS BEWARE: CANCELING AND EQUIPMENT

    Even at your request, Century Link is the service provider for both, Internet and Phone Services, Century Link will not turn off all the Services you have with Century Link at once.

    Century Link/Direct TV makes canceling services and sending back equipment extremely difficult and Century Link tells you if you make a mistake or do not get it right according to their ridiculous directions and standards you will still be billed for the equipment EVEN IF THEY GET THE EQUIPMENT BACK.

    SO, EVEN THOUGH YOU ARE NOT PHYSICALLY CONNECTED TO ANY OF THEIR EQUIPMENT OR EVEN STILL HAVE ANY OF THEIR EQUIPMENT OR SERVICES YOU COULD BE GETTING BILLED BY CENTURY LINK.

    Century Link kept billing us for internet service even though the service had been requested to be canceled. Century Link does not make it clear when you sign up that you will be required to call that each department individually or the company will keep on billing you as if you still have their services and equipment rather you do or not, and this includes messing up or making a mistake on equipment send backs.

    When I kept calling Century Link to explain why they were still billing us me for services even after we had canceled all our services with Century Link and was currently with Cox Cable, Century Link explained that they were in fact billing us for internet services that were not canceled at our request because we did not call and cancel with the right department. Finally after five months all the credit we had on our account was gone and because Century Link continued to bill us for service we were not using or receiving from them.

    After Century Link admitted that they were still billing me for internet service because I did not call and cancel my internet service with the right department, I told them I did call and make requests to cancel all my services, sent my equipment back, and I had been receiving services from Cox Cable and not from Century Link for over 5 months, Century Link said they would credit back my account if I followed their complicated instructions which I thought I had. However while waiting for my credit due to be returned to me Century Link sold my sold the dept as a non pay, which will now effect my credit report and did not give me back the credit I was rightfully due.

    Even in a court of law this Century Link could not provide proof of use of service or equipment for the time of which they are billing me as I was actively participating in a 5 year contract and receiving service with Cox Cable. We & Cox Cable can show proof of use of service and a 5 years service contract between us and COX CABLE for the period of time in question. November 2013 - June 2014

    This is about ethics, standards, morals, and values, of which Century Link/Dish knows nothing about.

    I refuse to be cheated by these companies, my good credit report from many, many years speaks for itself, I can obviously afford to pay this bill, that fact that I do not pay this bill is not what people should be looking at, this letter is intended to help stop questionable, undesirable, and exploitive business practices.

    Karlette M Salazar

    Bought: Bundled internet cable phone at a great rate

    Order Date: 2014-11-01

    Date Received: 2011-11-07

    Pros:
  • Great saving the first year but watch out the second year is going to hurt
  • Cons:
  • They are not truthful up front

    They make it difficult or almost impossible to cancel services and send back equipment with out complications and this can effect your credit score negatively even when you cancel with a credit due

  • Customer Contacted CenturyLink Via:
    (800) 244-1111

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    3 out of 3 people said 'YES'

    161710

    Posted by steve (4 years ago)

    Unfair company

    After 5 years I decided to cancel my service. When I called I was told that I still had a contract and cancellation would be $200. I was surprised that after being a customer for so long that this was the case. I called in June and was told that I would be placed on a vacation plan, which was a lower price, but in order to cancel I must call on Sept 3rd, not a day earlier or later, otherwise I would still have to pay the cancellation fee. When I called on Sept 3rd the person I spoke to said I could have cancelled before then. I said that I wanted to cancel in June. There was no response and no offer to give any credit for unnecessarily having to pay for three months of service which I did not use. I will never go back to Centurylink and I will tell everyone that I meet Do Not Use Them.

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    161690

    Posted by Michael Reed (4 years ago)

    Poor Customer service/ Billing statements

    I bundled my Direct TV with Century Link and had nothing but problems, with my bills. Inconsistent, and added charges, and nothing Century Link would do about it, I would contact Direct TV and they would fix the bill, send me the updated information, and Century Link would still not show a reflection of the updated bill. I now have had Direct TV disconnected for about 3 months, and they are still charging me $30.00 a month for a Direct TV charge, and they cannot explain what this charge is for, only that I owe them $30.00 a month for a service I don't have! I would not recommend them to anybody for internet, or a bundled package.

    Bought: Internet, and no longer Direct TV

    Order Date: 2012-07-12

    Date Received: 2012-07-12

    Pros:
  • Steady internet
  • Cons:
  • Customer Service
  • Billing consistency
  • Billing Statements
  • Trying to retain customers

  • Customer Contacted CenturyLink Via:
    (800) 423-8994

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    161670

    Jean reviewer photoPosted by Jean (4 years ago)

    Don't call for help

    Century Link is a good company unless you have to call for customer service. Plan to set aside an entire morning or afternoon on hold before talking to a customer "service" representative. Then plan on another half hour to get your issue resolved. I cancelled my service because I had a better deal through my son. I didn't realize that I signed up for a one year contract. I cancelled after 30 days and now I have to pay a $200 termination fee. Be careful and read the fine print before going with Century Link.

    Bought: internet

    Order Date: 2014-06-16

    Date Received: 2014-06-16

    Pros:
  • None. Never used it.
  • Cons:
  • I didn't have the expertise for the router required for the modem so I cancelled
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    161590

    Posted by Tara Porchea (4 years ago)

    JUST ABOUT MONEY, DOES NOT OFFER THE SERVICE

    I live in Texas where YOUR service is provided. Before I decided to take YOUR service I asked specific questions because I work from home and I need specific specs. YOUR service is not only used for minor pleasure in my home, BUT it is my livelihood because I WORK (hence the word work; paycheck to pay bills) from home. I was told I was able to get service. I was not explained there is an exhaust in the area; too many people that have the service so You are not able to PROVIDE what you advertise. I was told you could meet my expectations. I started service on or around 7/24 and have had nothing but issues from the service. I have had a number of techs at my home several different answers as to what the problem could be and an unexpected date as to when this will be resolved. YET, you have not problem sending a bill to charge me for services I DONT GET! How can you ethically and morally send me a bill when your records indicate the issues I have and am having with the service? Does anyone care? Does the President or CEO of Century Link even know the little people down here are not getting what they are advertising.

    Bought: INTERNET

    Order Date: 2014-07-24

    Date Received: 2014-07-24

    Pros:
  • YOU CAME QUICK TO GIVE ME THE MODEMNS AND STICK ME TO A CONTRACT.
  • Cons:
  • YOU DO NOT PROVIDE WHAT YOU ADVERTISE.
    "YOU AINT HAVE TO LIE CRAIG"

  • Customer Contacted CenturyLink Via:
    (502) 819-2452
    SEMISEXI@YAHOO.COM

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    161490

    Posted by Linda McLaurin (4 years ago)

    Constantly billed for more services!!!

    I am constantly being billed for new services that I have not subscribed to or asked for by Century Link. I have been lied to by customer service representatives multiple times. My bill continues to increase each month. I call, question the services, am told I will receive credit for them and never do. Buyers beware.


    Customer Contacted CenturyLink Via:
    (800) 201-4099

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    161390

    Posted by Charlie34 (4 years ago)

    horrible company

    they are holding our money that was pulled out of our bank after we canceled the account six months ago. the wait time when calling them each time is over 25 minutes and they have put my wife in tears. holding over 500 dollars of our money is criminal.

    Bought: internet

    Order Date: 2013-12-04

    Date Received: 2014-12-12

    Pros:
  • none
  • Cons:
  • slow service
  • bad customer service
  • thieves and never do business with these people.

  • Customer Contacted CenturyLink Via:
    (800) 651-1729

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    161290

    Posted by Kath (4 years ago)

    Sales ploys and lies are unethical

    Was promised 40 mbs speed by 2 different salesmen "when it became available in my area" which I was told would be within a few weeks as part of my bundle plan with phone. Salesman also told me I could use the email @q.com. Not true. Found out that the 40 was only for businesses and had to use the @centurylink.net email if I wanted an email account. I have "up to 20 mbs", but the most I could get was 12 mbs over different times of the day. Upload speed of only .7 mbs. I was told I didn't need anything faster. The sales person I spoke with today to verify was extremely rude--full of evasive double talk, and wanted to pass me to tech. support to get me off the phone.

    Bought: Bundled internet with phone

    Order Date: 2014-07-01

    Date Received: 2014-07-08

    Pros:
  • Easy setup
  • Cons:
  • Slower download than was promised. Was told that using wireless would cut my download speed in half ???? Takes forever to send a picture. Salespeople promise a 40 mbs speed but is only available to businesses.

  • Customer Contacted CenturyLink Via:
    (800) 244-1111 x2
    info@centurylink.net

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    161150

    Posted by cent link ...no way (4 years ago)

    you'll be sorry

    Since Centurylink was the only dsl provider in my area I was forced to have their service or go with a very expensive cable plan, after putting up with intermitent, sloowwwww service for too long I had to move and returned their equipment paying the agreed balance due. Now they are billing me for more money at my new location and won't stop no matter what. the customer service is a horrible voice maze that is insulting to the customer. waits of 45 mins to over one hour are to be expected and the reps that answer are helpless and just there to vent to with no resulting remedies. if your want to deal with a monopoly who is a dollar driven scheme for customer domination , they are your company, you'll be sorry

    Bought: dsl internet

    Date Received: 2011-09-06

    Cons:
  • no service slow service dishonest
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    161080

    Posted by Foothills Physical Therapy (4 years ago)

    Horrible Company with deceiving bundling practices

    We are a small business & have used Century Link for over 20 years and received a call about doing bundling for services for our two offices if we signed up for a contract. We were totally misled about early termination fees. Due to new Federal & HIPAA changes, we had difficulty getting our patient claims through and we needed to change our internet provider, and in doing so, had to change our service in order to save by bundling. When I called about the fees-I was told $300--not $300 per line-got a bill for over $1,000.--yikes! They claim that they mixed up our two offices. When I tried to get this fixed, got the run around between billing and customer service for over 3 months. No one would help and I did several dispute letters to no avail---DON"T EVER use this company if you want service or correct information. I am switching my home and other office awell as my husband's company--I will never use them again!!

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    161030

    Posted by Disgusted (4 years ago)

    Had cable and internet service

    Horrible! Horrible! Had both cable and internet. Service kept freezing. Had the techs out several times and was never resolved. We had data usage charges from our phone carriers due to no wifi in parts of our house! Was quoted a price and bills were $30.00 higher. Was basically called a liar by their uneducated, unprofessional customer service supervisors. Cancelled them twice, was never done on their part so continued to get billed and then was sent to collection. Something is really wrong with them. We have Comcast now and get the same bill as was quoted and the bill does not change "according to my billing cycle". Would give them a 0 rating but that was not an option.

    Bought: cable/internet from Century Link

    Order Date: 2013-08-01

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    160930

    Posted by Udana S. (4 years ago)

    Can't answer billing questions

    I have called two months in a row due to problems and they can't answer the questions I have, they just want to sell you more products. If you sign up for auto pay, don't expect Centurylink to be able to help you or answer any questions by calling them. And don't combine Directv with your Centurylink billing. If directv has issued you a credit due to billing incorrectly, don't expect to get that credit through Centurylink. You'll be screwed.

    Bought: Broadband

    Pros:
  • Internet is good.
  • Cons:
  • Billing is horrible with customer service being able to answer questions.

  • Customer Contacted CenturyLink Via:
    (800) 201-4099

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    160900

    Posted by Ken M (5 years ago)

    Horrible Product and Worse Customer Service

    I signed up for 10 meg and could barely get 2 megs. Worse than that I was continually disconnected. I called tech service several times with no resolution. I was finally told that they did not have adequate equipment in my location to support the requirements. Today I learned that they are charging me $200 in early termination fees even though they did not provide the service I signed up for.

    Bought: High Speed Internet

    Pros:
  • None
  • Cons:
  • Horrible Speed
  • Unreliable Service
  • Worst Customer Service I have ever experienced.

  • Customer Contacted CenturyLink Via:
    (800) 201-4099

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    1 person said 'YES'

    159990

    Posted by never again (5 years ago)

    THIEVES, LIARS

    Started service oct. 15th, paid deposit $100.00. no installation fee. Package deal was suppose to be $99.98 per month. Fast forward November's bill comes. Total bill $380.00. Called Centurylink.

    Their customer service rep tried to tell me because of my billing cycle fell 2 days before the previous billing cycle they charged me for 2 months. Ok. I am aware cable companies bill ahead. I expected to pay more my first bill. But let's do the math shall we? $380.00! needless to say I lost my cool-bigtime because these people will take you for idiots. I did customer service for 10yrs when our training classes to 6weeks. These people are not trained to help you. I feel as though they are put on the phone and they just ad-lib and are probably used to verbal abuse. No matter how many time I said 2 months service cannot add up to $380.00, she totally ignored me.

    Called back couple days later to cancel service. Found out they charged me for 3 months of service from September to oct..days I didn't even have service, got escalated-my bill comes down to $230.00. Fast forward Dec. bill $135.00. Called Centurylink again, this was not the price I was promised. Bla,bla,bla. Another incompetent CSR. forget it. Better than $380.00..Jan and feb bill $135.00 each. paid that.Couple weeks later letter from Centurylink, they are going to be increasing my bill. Oh no. Time to cancel.

    Called them & cancelled my service before my billing cycle already paid for was over. I even returned my equipment before the date of cancellation-I just wanted their big bulky stuff outta my house. Fast forward 2 weeks later, I get a letter from Centurylink. I OWE THEM $40.11!!! Called them and to be honest to how unhelpful and poorly trained their reps are I was not expecting much. Spoke to a guy who told me THEY cancelled my service for non payment and I have only paid ONE bill! HAHAHA,for four months of service I have paid these people almost $700.00. He didn't even look at the billing and is becoming belligerent with me. Hung up because this guy was seriously ticking me off, called back and told the CSR to escalate the call. Here comes the supervisor who tried to justify why I was paying for service for the next billing period when service cancelled 4days before next billing date. She back-tracked several times when I caught her in lie to try to cover herself. I even burst out laughing at one point at the blatant lie this lady was telling.

    I eventually told her that they can keep it and I'll chalk it up as a lesson lesson-learned. This company had bad ratings and was even told by sister who had them before not to do it and I still did. and I paid for it. I swear she was about to cry when I told her "you are working for a bunch of thieves and your trying to justify you guys stealing my $100.00 deposit". So incompetent she was at trying to get me to believe her lies and even laughing at her fumbling to even read the billing statement-they can't even read the billing statement so don't even call them to explain it to you....needless to say I paid the $40.11 because I read some of statements and I didn't want them putting it on my credit.

    I have never in my over 25 years of being a consumer ever wrote a review-never. I'm not one of those people who write reviews just because. But I must tell you-STAY AWAY from CENTURYLINK. Dishonest, untrained, non-issue revolving company that will only rob you blind.

    Order Date: 2013-09-27

    Date Received: 2013-10-15

    Pros:
  • none
  • Cons:
  • thieves
  • liars.

  • Customer Contacted CenturyLink Via:
    (855) 538-9448

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    159880

    Posted by Elissa (5 years ago)

    Awful

    This company has been shady from day one. Every bill *comes with* a late fee, as in you haven't had a chance to pay yet, and there are additional fees like clockwork. You can call and get it fixed every month, if you are willing and able to be put on hold and talk to three or four different customer service people every single month.

    Bought: Internet

    Order Date: 2013-06-01

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    2 out of 2 people said 'YES'

    159770

    Paul King reviewer photoPosted by Paul King (5 years ago)

    ABSOLUTELY DREADFUL - NIGHTMARISH - ordeal

    I got charged for a number and I didn't even have a phone line from the pole to the house. They gave me a number ( changed it) without permission, said they hooked it up and there was no line at all to the house and billed me. They had my name wrong - my phone number wrong and then changed it and then sent me more bills in the new name and phone number too? They Century link are trying to be me over $200.00 for basic cable and phone with no "special" channels. we cancelled at once.

    WE lied to hung up on and put on hold for over 30 minutes and several times was told that "quote" it is taken care of and do not worry about the bill but then we get another bill. Century Link does not listen follow up and are very unprofessional. I have been in a business for over 30 years and m wife works in the insurance industry for over 20 years and neither of us have experienced this kind of poor service and sadly ran company.

    If you look at their own review page they got a 1.6 out of five stars! I think they do not even deserve one single star.

    This entire mess has been nothing but a nightmare ordeal and painfully frustrating to the both of us. I would ran as fast as you can away from Century Link and if anything they owe us hundreds for the agony and getting us so upset, all for nothing. The most unprofessional dreadful pitiful company in existence bar none.PK - Ohio


    Customer Contacted CenturyLink Via:
    (419) 655-3925

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    3 out of 3 people said 'YES'

    159740

    Posted by don (5 years ago)

    internet cancel/centurylink

    call in told to cancel my internet .they gave a confirmation # and two week later. the charge my account for a full $39,99. when i call them they told me they had no record of cancel of internet but did had record me call in.they sent back a check for 14.00. this bs. this had they steal money. to all who cancel. check everyday make sure they cancel. this is stealing they are not a good company

    Bought: oct 14 2013

    Order Date: 2013-10-14

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    158400

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