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CenturyLink Reviews 77 Feedbacks & Discussions

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Read 77 Customer Reviews for CenturyLink.

Century Link customer comments and reviews based on service, support and pricing.
CenturyLink is a cable company that was formerly called EMBARQ, QWEST or CenturyTel and offers high-speed internet along with VOIP and TV services.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 18 people rated the prices offered by the store a score of 3.02
How long did it take for you to get a reply from customer service? - 152.56 hours on average experienced by 18 people hour(s)

User-Submitted Reviews of CenturyLink & Testimonials

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Posted by cheryl (3 years ago)

Cancelled after 35+ years with Qwest/Bell Telephone

I had service since 1977 and was treated so poorly by customer service that I completely canceled all services and went with Cox Communications. Since then not ONE problem. This is a company that thinks they have a monopoly and they need to get a kick in the butt. I will NEVER use Qwest/CenturyLink again!!!!!

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22 out of 24 people said 'YES'

130510

Posted by Yugocrazy2 (2½ years ago)

Lying - Theiving - Crooks - The absolute worst !!!!!!!!!!!!!!

Just got a credit from Century Stink because I paid them an extra "down payment" or "Security charge" in the beginning. I called March 27th and said I needed to disconnect. The service person said OK, when do you want to disconnect? I said the 30th - He says well, we will have to bill you for three days since your billing period starts today - Well, I thought WOW!!!, it starts today? well, isn't that weird? and really convenient for them!!! So, I said OK well 3 dollars, that isn't too bad but, I am going to get my sixty dollar deposit back and it will be $57 correct - he says yes, no problem after he asked me every little personal thing he could about why I was moving, who am I going to use, could they provide me, bla, bla, bla and he gets snippy when I don't tell him - Anyway, so I get my bill right now, via email, and it says -$24, well, I thought he said $57???? It says I have a previous balance and says something about credit for previous billed internet for $60 - so, I am assuming that means the "security deposit???" but if I had a previous balance of $30, which I definitely didn't, and had a credit of $60 well, even if I had a previous bill for $30 and I had a credit of $60 - anyone knows 60-30=30 RIGHT??????? so, why would I have a $24 dollar credit now???? where is the other $6?????? and it says nothing about that!!!!! ---- So, not only they are lying that I owe them for a previous bill, they are also going to chip another $6 that they have no right to do either --- I know these companies know what they are doing, the cable companies do it, these internet companies do it --- what it is that they do is they know most, or a lot of Americans will just pay it because the poor souls are too busy at work -- BUSTING THEIR BUTTS to pay for these services and have no time to take a look at these bills so the company SNAKES little chips here and there and the customer never sees it - I don't have the money to play like that, nor to give it to someone that never gave me anything more than garbage in the first place -- these companies MUST BE STOPPED!!!! this is a part of the complete downfall of this country -- COMPANIES TURNING INTO THIEVES without providing any acceptable service, OK well, I'll give them credit, the guy that was selling me the service was really helpful!

Pros:
  • NONE
  • Cons:
  • EVERYTHING BAD YOU CAN THINK OF
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    16 out of 16 people said 'YES'

    139360

    Posted by Karen (3 years ago)

    Worst Company EVER

    I wish this company (along with Qwest whom they merged with) would simply go out of business so that we can get REAL phone service. Horrid customer service, they would not set us up due to a billing error on their part over 3 years ago. We thought we had it cleared up after numerous phone calls and letters. We finally just cancelled the new order and went with VOIP instead. I will Never do any business with this company again. The CEO ought to be fired.

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    13 out of 14 people said 'YES'

    130500

    Posted by rid (3 years ago)

    horrible

    Horrible internet service. The internet will just go down with no explanation. Customer service never has an answer except to reboot which works about half the time. Now they say they have to send a tech out but can't for 4 days. I will be looking for new internet service very soon.

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    Make sure you don't have to pay an "early termination fee" if you signed on through a promotion. I was not told of this when I ended my service. I even asked what my final bill would be. I just got a phone call from "Convergence" collecting agency. Apparently I still owe about $200 because of a contract I had no idea I signed. I've contacted the Better Buisness Beaureu and suggest you do the same. Century Link is now headquartered in Kansas City, MO. So you'll have to go through that region's BBB.

    11 out of 12 people said 'YES'

    133070

    Posted by memphisrain1 (2½ years ago)

    Customer Service Cruelty

    Wow...I've spoken to 3 representatives in 3 days because of a lost payment. My experience was: Lady 1-incompetent, gave suggestions and everything but fix their end of the issue, but nice. Lady 2: tried to be helpful, incompetent, flustered, just pushed me along, didn't know how to handle problem, but nice. GUY 3: RUDE, argumentative, mean, insulting, and I even paid 3x more than what my bill was. I only called to make sure they found my payment after day 3, and he was unbelievable. I finally had to just hang up. When I called back, I asked for a supervisor and the gentleman was VERY nice and understanding, transferred me to a busy supervisor right away...I had to leave a message and still have not heard back...but serious training issues with this company, their competency of their employees and abusive customer service treatment. Not ok. Really disappointing. I'm following up. No one should feel like I did walking away from just trying to find a payment that THEY lost. Be sure and get a name of the person who "helps" you to weed out the bad CR's. There are some nice people there, but they are in need of more training--not their fault on that one.

    Pros:
  • Answer phone more quickly than previous company
  • ladies I've talked to have been nice. Referred to supervisor right away when requested
  • no arguing about request.
  • Cons:
  • Male CSR RUDE
  • mean
  • negative
  • "collection company" attitude even though I was only calling to make sure a missing payment had posted
  • CSR's not trained properly to handle issues
  • had to call back 3 times. Horrible customer service experience with male. Had to call again to follow up with supervisor.
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    Century Link has refused my bank payments three times, even after long discussions with CenturyLink's telephone CSRs, who assured me the problem was rectified. As I was discussing this with my bank, one of the bank tellers remarked that she is having the same trouble with Century Link. I have posted this on Facebook, and will also Twitter about it. Spread the word--let's get this settled before our credit ratings are affected by non-payment, and Century Link turns our service off!

    8 out of 8 people said 'YES'

    135410

    Posted by mel (3 years ago)

    pay attention to your bill.

    They source out their customer care calls. They hire ppl that don't work for the company. They put charges that you might not be aware of on your bill. For example third party charges. If you don't pay attention to it nor will they. The out sourcing company gets a cut from that and hoping you will not realize these charges. Like for example your phone carriers ie att,sprit etc, or like you signed up for certain things you have no idea about. Sometimes they put things on your bills so that the outsourcing company employees can make a buck off of you. My advice make sure there is a block on third party charges and don't authorize anything. I would also be on the alert for the scams when ppl call you to sign up for certain deals and saying they are with centrylink, but honestly they are not! Best piece of advice is to all of you is go down to the company itself and resolve the issues. The ppl that you call to help with the issues you have are only there to see how they can make a buck off of you!!!...

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    9 out of 10 people said 'YES'

    126810

    Posted by Don Cooley (3 years ago)

    Terrible Customer Service

    I have been overcharged for services every month for five months and still no help. I have the names,dates and who I have spoken with and time put on hold. Usually on hold for up to five minutes while they hope you hang up and go away. I finally am contesting the service with American Express and will not pay again until I am credited for all of my overcharges. Very rude customer service and poorer billing services. I would choose another company if there was one in my area.

    Pros:
  • Service man who has come to the house in the only honest employee I have dealt with and wanted to do his best.
  • Cons:
  • Even the internet service I have has gone down for up to three days and no refund for services not rendered
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    7 out of 7 people said 'YES'

    132680

    Terry Martin reviewer photoPosted by Terry Martin (2 years ago)

    I couldn't believe my ears Order # C26039548

    I finally followed my two son's advice and went from Dial up to DSL. I was promised 7mbs and since I got it a few months ago, I never really got even close to that. Even after two service line people coming out to our house. They did finally get it up to about 4mbs and I was actually OK with that, because it was much faster than what I had been using before. After a few months of so-so performance it began to slow down. It seemed almost like a toilet that gets stopped up. I would have to shut down my modem and start it up again and then it would work again for awhile. A few days ago I finally couldn't access the Internet at all and called for a technician to come out again. He found several things that the previous technicians had done that were sloppy and confusing and he re did all of them. He was a very nice guy and seemed genuinely concerned about helping me, and he did. He got my speed up to 5mbs and he said that he was going to call in some guys to work on the telephone wires on the pole and they should be able to get it closer to the 7mbs. This is where every thing went to hell. I would have been happy with just the 5mbs, Id like to have it back again. The following morning I began to work on my computer and everything was fine. By the afternoon I was getting Internet responses that were just barely above the speed of the U.S. Postal Service. I ran a test on it and found that I was getting 256kbps. It seemed to take forever but I finally was able to access my email and found an email from Century Link. It said "Our records show that your service request has been completed. We wanted to check in with you to make sure everything is as you expected." My speed had been cut to about 1/25th what I had before the guy first came out, and there was no explanation. That really wasn't what I expected. The next morning I called them and got a very friendly sounding person on the line. I explained that my Internet service had gone from 5635kbps to 256kbps and in his very cheery voice he said "yes I noticed that." That was it. He offered no explanation. When I pressed him on it he said that "Century Link is not able to offer me the higher speeds promised at this moment and we can not tell you when we will again be able to provide them." Again no explanation as to WHY!!! I told him that I had the speed before, why can't you just put it back the way that it was? No answer other than "Century Link can not continue to provide those higher speeds at this time." I asked him if he expected me to continue getting my Internet from Century Link now that it would be faster for me to use the Post Office rather than email, and he pleasantly said "I certainly hope so." I almost felt like I was talking to a very realistic human sounding robot by this time. I explained as nicely as I could that he had a much much better chance of realizing the "Hope" promised by our politicians, than the hope that I would stay with Century Link. I provided my own "Change". I now have Comcast and am happily humming away at 20mbps. It is more expensive, but I can deal with that a whole lot better than Century Links 256kbps, and the truly crappy service, or more accurately, lack of it, provided by Century Link.

    Pros:
  • people almost sound like they care
  • price was reasonable
  • technicians came out on time.
  • Cons:
  • my Internet service went from 5386kbps to 256kbps with no explanation
  • enough said!!
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    5 out of 5 people said 'YES'

    142950

    Posted by Julie Bryant (3½ years ago)

    My adult daughter had bill that was due. called told them short on cash, will pay. They said OK. Told them when. They sent to collections, she paid and their ATTORNEY says that Centurylink does not allow them to take it off credit report if paid for the 7 yrs. If they can't work with people and do them right, when someone honestly owes them and pays, I say keep your HARD earned money and let the 7 yrs go if you don't need credit. Apparently they don't need the customers, so must not need the money either...

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    6 out of 7 people said 'YES'

    120980

    Posted by Elaine (4 years ago)

    We called to have our phone and internet turned on in Florida on November 29. We arrived in Florida on November 30. Our phone was on but not the Internet. I called Centurylink and they said that they had they had it to be turned on Dec. 6. I told them no...phone and internet were to be on. She told me that it would be turned on Dec. 2. We waited and I called to tell them it was not on and the person said that they had it down to turn it on Dec. 29. I told Centurylink I wanted it turned on now. They said they couldn't do it until Dec. 6. I told them forget it..I will call Comcast which I did and we went and got the modem and we had the Internet within I hour. Never again Centurylink. They don't even have the same instructions, when you call. It was always something different. Done!!

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    5 out of 6 people said 'YES'

    100570

    Posted by Andrea (1½ year ago)

    Worst!

    Worst customer service ever!

    I signed up for a bundle including Centurylink and Directv, and opted to pay for both to Centurylink. TWO times, Centurylink has dropped Directv from my bill without my asking them to, resulting in confusion with both bills.

    I never pay my bills late, and have never had a company to threaten to turn my service off until now. Every time I get a bill, I am so aggravated.

    Pros:
  • The actual internet service works pretty well.
  • Cons:
  • Customer service is horrible
  • and if you need to move
  • it's hard to get help to get set up at your new place. I had to spend a couple of hours troubleshooting on my own.
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    3 out of 3 people said 'YES'

    152920

    Posted by Gerald (2 years ago)

    finally DONE with Qwest Centurylink

    Wow, where to start. I have had problems with internet and Qwest Century Link for several months. I am a physician, and internet is critical to study, and research patient problems. We used the MSN DSL for greater than eight years with no problems. Recently Century Link Qwest took over the DSL apparently, politics I do not know or care to know. I called them over ten times, and they never fixed the problem. It is a one eight hundred number, and they sent a technician out four times, they did not fix the problem, nor care to fix it. The issue is that I am unable to log onto the internet, the DSL light is blinking, they refused to help me with this situation, therefore I switched to a different carrier. Customer service is not important for the big company apparently. They promised to send a tech out several other times, and the tech never showed up. How inconvenient, when they promise to do something, and I have to compromise work because of it. The last two to three months there have been several problems, so instead of waiting for them to never fix the problem, I am moving on. I just hope nobody else accidentally goes through this misery. When it did work, it was unbelievably slow.

    Pros:
  • None whatsoever other than the prior company took care of us well. I believe it was MSN.
  • Cons:
  • The list is endless- they just done care.
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    3 out of 3 people said 'YES'

    145020

    Posted by iHateCenturyLink (2½ years ago)

    Thieves

    I signed up for CenturyLink. I wasn't told I had to have a phone jack. So since I had no phone jack I canceled the service. Low and behold I get a bill for a installation (uh, hello??) and internet I was unable to use. Then (amazingly) the managers have all gone home and no one will be calling me tomorrow to speak to me about this. Stay away from CenturyLink.

    Pros:
  • none
  • Cons:
  • they are cons
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    3 out of 3 people said 'YES'

    139840

    Posted by Don (4 years ago)

    We're getting more than what we've paid for!! Ok, the internet service has sucked for the last few weeks. According to EVERY outside speed test we're getting 200-300kbps. However....according to the CenturyLink tech wh0 came out, the ONLY true test of their speed is THEIR site! Now, all of a sudden, we're getting over 10Mbps!!! Whoah!!! That's more than what we're paying for!!! How did that happen???!! How could EVERY other speed test show kbps as opposed to the Mbps we're supposedly actually receiving!? Good thing gravity doesn't exist either!

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    3 out of 3 people said 'YES'

    99550

    Posted by SId (2½ years ago)

    Deceptive

    Free trial is not free you pay for S&H $35.00 or more! Was lied to by the Centurylink sales person during sign-up. As for customer service, you have a better chance of winning a lottery ticket than speaking with a live person! Comcast I am sorry! Please take me back!!!

    Pros:
  • NONE
  • Cons:
  • Deception!
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    2 out of 2 people said 'YES'

    139950

    Posted by Tobian V (2½ years ago)

    CENTURY LINK AN ABSOLUTE NIGHTMARE

    We have had problems with these people since day one. Last year it took almost two weeks just to get our service connected. During that time I made several phone calls to them before finally getting our internet service up. During that time they still charged us for service we had not even had. Then we returned their modem b/c we purchased our own. For three months afterwards we were billed for the modem. I finally called and a rep. told me it would take 3 billing cycles to receive our credit. No surprise, I had to call back 2 more times to get that credit. Finally, in Jan. I cancelled the service and I offered to pay off the balance in full inc. the early termination fee. The rep. advised not to because I would receive a final bill with adjustments. 3 weeks later I got a letter from a collection agency demanding the same amount I was willing to pay when I cancelled it. 4 months later I am still receiving bills from them without any details, just the amount they are asking for. They insist my account has been closed since Jan. and that these monthly bills are just late fees. And again I was I promised a final bill in the mail with a zero balance. The same promise I have heard for 4 months. BEWARE of CENTURYLINK!!!

    Pros:
  • NONE!!!!
  • Cons:
  • Doing business with Centurylink
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    2 out of 2 people said 'YES'

    139390

    Posted by Phoebe (2½ years ago)

    Antiquated for switching from email accounts within system

    I have several Gmail accounts and can switch from email accounts with 2 clicks on the account drop-down box. It is totally ridiculous that with Century Link I have to log-in and out of each email account to access different email accounts within one web-based email ISP.

    More unnecessary BRAIN DAMAGE!

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    2 out of 2 people said 'YES'

    134960

    Posted by John t olivier (3½ years ago)

    Customer service trys to help but it sucks that we cant watch netflix any more and the the road next to our has over 6 times more powerful nd faster internet than us and we pay the same and have no other oppositions john t olivier arnaudville louisiana 70512

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    3 out of 4 people said 'YES'

    117230

    Posted by BailingonCenturyLink (4 years ago)

    CenturyLink does not provide the expected level of service of a major phone company. Our neighborhood phone service is out. When you call the company there is no answer on Sunday and they submit a ticket that will be resolved by midnight Monday night. It is Sunday morning and the neighborhood will be without service for tow days. My VOIP phone is working but I kept a standard phone service for the "reliability and service." From Sprint to Embarq now to MUD. What a joke.

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    2 out of 2 people said 'YES'

    91120

    Posted by Karli Salazar (1 day ago)

    Just Say No and Be Afraid Very Afraid

    Name on account Karlette M Salazar Acct # ending in 0084 Zip 85714 from 11/2011 to February 2014

    In 2011 while calling up my phone company for a billing question they made me aware of an offer that they, Century Link was promoting concerning bundling all of our services. It sounded like a good deal but you can never really know because you cannot read the contract in advance, unless you agree to sign up over the phone they will not make an appointment to set up the service at such a good rate! A catch 22 that obviously works in Century Link’s/Direct TV's favor. It sounds great, we agree, but do not yet realize what just happened to us.

    The Breakdown:

    Century Link signs you up for a bundle, Cable, Internet, and Phone Service all at once. What Century Link does not make clear is the fact that the contracts for the services and the great savings they are giving you do not covering the same total amount of months.

    Century Link Telephone Service Contract 1 year

    Century Link Internet Service Contract 1 year

    Direct TV Television Service Contract 2 years

    At the end of the 1st Year your contract with Century Link Expires, then Century Link automatically unbundles your accounts with them, but you do not realize this until you get the first of 12 monthly bills that do not include the great savings you agreed and signed up for over the phone. So you call Century Link to find out why and Century Link then explains your contract with them is only for 1 year. Century Link will also not allow you to resign for the internet and phone services at the same rate you received the first year. You will also not be allowed to back out of the two year contract with Direct TV that Century Link got you signed up with. Your now basically trapped the second year because even if you wanted to change services you cannot bundle with another company because you are still stuck in a two year cable contract with Direct TV. By the end of the second year these NO BUNDLE NON-SAVING SERVICES from Century Link/Direct TV eat up all the savings you got the first year and then some. You might think that this is the end of your frustration, but no .. it’s just the big yucky middle, you still have a whole year to go on your Direct TV contract!

    When the Direct TV contract finally expires and you call to cancel all your services, Century Link does not tell you that even though Century Link is willing to sign you up for all the services at once, Century Link will not allow you to cancel all the services they signed you up for at once, unless you go through their maze of BS.

    BUYERS BEWARE: CANCELING AND EQUIPMENT

    Even at your request, Century Link is the service provider for both, Internet and Phone Services, Century Link will not turn off all the Services you have with Century Link at once.

    Century Link/Direct TV makes canceling services and sending back equipment extremely difficult and Century Link tells you if you make a mistake or do not get it right according to their ridiculous directions and standards you will still be billed for the equipment EVEN IF THEY GET THE EQUIPMENT BACK.

    SO, EVEN THOUGH YOU ARE NOT PHYSICALLY CONNECTED TO ANY OF THEIR EQUIPMENT OR EVEN STILL HAVE ANY OF THEIR EQUIPMENT OR SERVICES YOU COULD BE GETTING BILLED BY CENTURY LINK.

    Century Link kept billing us for internet service even though the service had been requested to be canceled. Century Link does not make it clear when you sign up that you will be required to call that each department individually or the company will keep on billing you as if you still have their services and equipment rather you do or not, and this includes messing up or making a mistake on equipment send backs.

    When I kept calling Century Link to explain why they were still billing us me for services even after we had canceled all our services with Century Link and was currently with Cox Cable, Century Link explained that they were in fact billing us for internet services that were not canceled at our request because we did not call and cancel with the right department. Finally after five months all the credit we had on our account was gone and because Century Link continued to bill us for service we were not using or receiving from them.

    After Century Link admitted that they were still billing me for internet service because I did not call and cancel my internet service with the right department, I told them I did call and make requests to cancel all my services, sent my equipment back, and I had been receiving services from Cox Cable and not from Century Link for over 5 months, Century Link said they would credit back my account if I followed their complicated instructions which I thought I had. However while waiting for my credit due to be returned to me Century Link sold my sold the dept as a non pay, which will now effect my credit report and did not give me back the credit I was rightfully due.

    Even in a court of law this Century Link could not provide proof of use of service or equipment for the time of which they are billing me as I was actively participating in a 5 year contract and receiving service with Cox Cable. We & Cox Cable can show proof of use of service and a 5 years service contract between us and COX CABLE for the period of time in question. November 2013 - June 2014

    This is about ethics, standards, morals, and values, of which Century Link/Dish knows nothing about.

    I refuse to be cheated by these companies, my good credit report from many, many years speaks for itself, I can obviously afford to pay this bill, that fact that I do not pay this bill is not what people should be looking at, this letter is intended to help stop questionable, undesirable, and exploitive business practices.

    Karlette M Salazar

    Bought:
    Bundled internet cable phone at a great rate
    Order Date:
    2014-11-01
    Date Received:
    2011-11-07

    Pros:
  • Great saving the first year but watch out the second year is going to hurt
  • Cons:
  • They are not truthful up front

    They make it difficult or almost impossible to cancel services and send back equipment with out complications and this can effect your credit score negatively even when you cancel with a credit due

  • Customer Contacted CenturyLink Via:
    (800) 244-1111

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    1 person said 'YES'

    161710

    Posted by never again (6 months ago)

    THIEVES, LIARS

    Started service oct. 15th, paid deposit $100.00. no installation fee. Package deal was suppose to be $99.98 per month. Fast forward November's bill comes. Total bill $380.00. Called Centurylink.

    Their customer service rep tried to tell me because of my billing cycle fell 2 days before the previous billing cycle they charged me for 2 months. Ok. I am aware cable companies bill ahead. I expected to pay more my first bill. But let's do the math shall we? $380.00! needless to say I lost my cool-bigtime because these people will take you for idiots. I did customer service for 10yrs when our training classes to 6weeks. These people are not trained to help you. I feel as though they are put on the phone and they just ad-lib and are probably used to verbal abuse. No matter how many time I said 2 months service cannot add up to $380.00, she totally ignored me.

    Called back couple days later to cancel service. Found out they charged me for 3 months of service from September to oct..days I didn't even have service, got escalated-my bill comes down to $230.00. Fast forward Dec. bill $135.00. Called Centurylink again, this was not the price I was promised. Bla,bla,bla. Another incompetent CSR. forget it. Better than $380.00..Jan and feb bill $135.00 each. paid that.Couple weeks later letter from Centurylink, they are going to be increasing my bill. Oh no. Time to cancel.

    Called them & cancelled my service before my billing cycle already paid for was over. I even returned my equipment before the date of cancellation-I just wanted their big bulky stuff outta my house. Fast forward 2 weeks later, I get a letter from Centurylink. I OWE THEM $40.11!!! Called them and to be honest to how unhelpful and poorly trained their reps are I was not expecting much. Spoke to a guy who told me THEY cancelled my service for non payment and I have only paid ONE bill! HAHAHA,for four months of service I have paid these people almost $700.00. He didn't even look at the billing and is becoming belligerent with me. Hung up because this guy was seriously ticking me off, called back and told the CSR to escalate the call. Here comes the supervisor who tried to justify why I was paying for service for the next billing period when service cancelled 4days before next billing date. She back-tracked several times when I caught her in lie to try to cover herself. I even burst out laughing at one point at the blatant lie this lady was telling.

    I eventually told her that they can keep it and I'll chalk it up as a lesson lesson-learned. This company had bad ratings and was even told by sister who had them before not to do it and I still did. and I paid for it. I swear she was about to cry when I told her "you are working for a bunch of thieves and your trying to justify you guys stealing my $100.00 deposit". So incompetent she was at trying to get me to believe her lies and even laughing at her fumbling to even read the billing statement-they can't even read the billing statement so don't even call them to explain it to you....needless to say I paid the $40.11 because I read some of statements and I didn't want them putting it on my credit.

    I have never in my over 25 years of being a consumer ever wrote a review-never. I'm not one of those people who write reviews just because. But I must tell you-STAY AWAY from CENTURYLINK. Dishonest, untrained, non-issue revolving company that will only rob you blind.

    Order Date:
    2013-09-27
    Date Received:
    2013-10-15

    Pros:
  • none
  • Cons:
  • thieves
  • liars.

  • Customer Contacted CenturyLink Via:
    (855) 538-9448

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    1 person said 'YES'

    159880

    Posted by Lyn C (1 year ago)

    nightmare. worst service ever NJ

    It was the worst experience I have had with that kind of companies. the service is really bad (speed and customer service) after 1 bad year stuck with them I tried to cancel the service but it was really hard to do. they keep saying they will but then they do it different day of the day you requested and if you try to fix it then they just connect it again but you will need to call again and fight for the reconnection charges and to get it disconnected again. having people saying ok. is done but in reality they don't do the disconnection request. so they just keep you calling about it over and over. the speed was never more than 1/.25 what is really unacceptable. and the bill was as high as the bill I had before in another place with Verizon but at least with them you pay for high speed no for that poor service. don't chose it. really bad service in overall.

    Bought:
    internet and phone service
    Order Date:
    2012-08-18
    Date Received:
    2012-08-29

    Pros:
  • nothing really
  • Cons:
  • slow
  • bad customer service
  • they don't do what they promise they will.there are no case numbers so it is impossible to track they are changing something in the system
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    1 person said 'YES'

    156880

    Posted by Des Moines, IA (1 year ago)

    Prepare To Wait 20+ Minutes On Hold For A Representative

    Two weeks ago today, I requested an additional phone line be installed in my home. It didn't happen. So, I called Century Link's customer service, which took a whopping 20 minutes on hold before a representative finally picked up. The representative explained that my order had been somehow cancelled by their "system" and scheduled another installation ... a week later.

    The second installation appointment played out like the first. Nothing was installed, and it took another 20 minutes on eternal hold to discover that their "system" cancelled my order. Again.

    So, now a third appointment has been made ... EIGHT DAYS FROM NOW! Not tomorrow. Not the day after. EIGHT DAYS FROM NOW.

    Never in my life have I come across a company more inept than Century Link.

    Furthermore, ff a customer has to sit on hold for more than a minute or two, then the company is choosing not to employ enough employees. Clearly the company would rather make their paying customers wait (and wait) than pay wages to an appropriately-sized staff.

    Bought:
    Additional line installation
    Order Date:
    2013-07-22
    Pros:
  • Sorry
  • I can not think of one pro.
  • Cons:
  • Waiting 20+ minutes to speak with a rep.

    Customer service reps unable/unwilling to call a customer back after they problem solve (figure out their own internal problems). Instead
  • customers are required to hold even more.

    No expedited scheduling for customers who are on the receiving end of Century Link errors/ problems/ oversights or plan old poor customer service.
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    1 person said 'YES'

    156780

    Posted by Alyssa (1½ year ago)

    Dont buy century link ever!

    From the start they connected us wrong didn't look to see if the wire from the house to the phone pull were connected. HELLO first thing you should look at!! then they were sorry and changed our agreement to a bundle of all 3 for $140 + tax and the next bill was 200 plus the bill to connect the wire which they should've done the first time they were there but no we got a bill for fees and labor. then after that our bill was never even close to $140 it was $200+ then we asked about 6 times. 6 different people to talk to a manager which they all said they don't have one... guess what we are getting a lawyer and fixing the crap we have had to deal with!

    Pros:
  • NONE at ALL
  • Cons:
  • Everything you have to deal with
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    1 person said 'YES'

    151100

    Posted by John (2 years ago)

    GARBAGE

    Waste of money, complete garbage, I could yell ones and zeros into a rotary phone and have faster more reliable service, drops are constant, outages last for hours and often days, speeds are pathetic, pings are worse, customer service is a farce.

    Pros:
  • NONE
  • Cons:
  • slow
    sad pings
    pathetic customer service
    outages
    drops
    Worst ISP in colorado
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    1 person said 'YES'

    141730

    Posted by Dave (3½ years ago)

    If you enjoy spotty internet that stops working randomly throughout the day ... everyday. If you enjoy TV the cuts in and out, and randomly stops working completely. If you like calling support every month to try and get them to fix it ... CenturyLink is the choice for you.

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    You said it. Service is terrible. Constant internet "drops" every day. Some 5 minutes apart and DSL completely down for hours on some days. Phone lines were never intended or designed to carry the internet. Cure - get cable if you can

    22 out of 25 people said 'YES'

    119910

    Posted by Mary (3 years ago)

    Century Link Are Crooks

    If I could give a "0" star I would. I'm on a budget and ordered the lowest dsl speed they had to offer. They quoted me a nice price that I agreed to. However, every month thereafter I was on the phone with CS trying to find out why my bill was more than they quoted? I made payments via debit card every month, now they claim they didn't receive my last 3 payments, but my bank statement say's otherwise. Century Link claims I owe an outstanding bill of $200.00 They are INSANE if they think I am going to pay those months TWICE. I would suggest to anyone to look elsewhere for DSL. Even pay as you go modems are a much better deal than the Century link CROOKS. BEWARE!!!

    Pros:
  • NONE
  • Cons:
  • Once you sign up
  • they change billing on you and charge what they want to. Century link are CROOKS. BEWARE!!!
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    12 out of 12 people said 'YES'

    131920

    Posted by K Roberts (3 years ago)

    Poor Service

    Decided to sign up for the bundle package. Long story short - they had no record of my order on the day it was supposed to be installed. Prior week I spent every day on the phone to get charges that were debited from my account taken care of. I should have cancelled before I did, but fool me. Qwest stated they could not refund the charge because they have no record of making it. They told me to go to my back and dispute the charge. In direct TV's defense - they did refund my money several days later. Qwest would send me confirmation emails that had someone elses name on them. I questioned this and was told it was because she used to have this number last year. So after they took my money several times, sent me emails to confirm installation - they told me they dont have any orders from me nor do they have an installation date. WOW - I stayed with comcast and their customer service is 1000% better than this place. I will never ever think about signing up with Century Link - people warned me after I had placed the order - should have cancelled immediatley I guess.

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    12 out of 12 people said 'YES'

    129870

    Posted by Corey W. (3½ years ago)

    These guys did not disconnect my service when I asked them to and are now asking me to pay for service that I did not agree to. They refuse to rectify the situation or address the fact that I have evidence that I spoke to them. My review of CenturyLink is that I will never ever recommend anyone use them. If you live in Central Virginia there are plenty of other cheaper more reliable options from companies that won't try to rip you off.

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    10 out of 10 people said 'YES'

    124900

    Posted by fed up (3 years ago)

    complete nightmare

    I wanted to simply sign up for the qwest/centurylink bundle and it has been an absolute nightmare with one problem after another. I have spent countless hours trying to simply get what I signed up for. Had to wait at home several days just to get services set up and either no one showed up or they could not connect services due to admin errors. Have been receiving all kinds of bills in which they have not bundled the services and have charged me twice what I was quoted. I'm not talking about the normal extra charges for setting up service. Have spent countless hours on the phone just trying to get what I signed up for. Thought it was finally sorted out a couple of weeks ago when they said they would call a "specialty team" in to fix my bills until I got my most recent bills this week with the same problem. Just spent the whole morning on the phone with them and they STILL have not sorted out the bills and there is no end in sight. When I first called the customer service person I spoke to was actually really scary and aggressive towards me and outright refused to put me through to customer retention. Had to try a few numbers before finding customer retention and after spending the whole morning on the phone they have told me to call back yet again tomorrow because NOTHING has been solved. It has gotten to where I feel a surge of panic every time I get something in the mail from these people because I know it will mean another several hours on the phone.

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    8 out of 8 people said 'YES'

    129430

    Posted by Sharon (4 years ago)

    If there were negative numbers on the star system, Century Link would receive a negative 5 for customer service, knowledge, honesty, and capablity. In attempting to connect phone/internet/satalite service for my mother who is relocating from out of town, I was grossly misled when placing my order. When issues arose during installation of the satalite, I was passed on to the other company five times - twice I was disconnected. If I could go back and order fom ComCaste, I would. If you have a choice, pick another company even if it's more expensive. The telephone is supposed to be connected, but it is horrible and full of static. I dread having to call Century Link again to get this fixed. What a disaster and waste of four hours of my time.

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    8 out of 8 people said 'YES'

    91250

    Posted by Gary (3 years ago)

    centurylink a bad egg

    My sister ordered phone and internet service for our house. We wanted the five year deal where the internet with box would be 26.95 per month. they say on there ads there is no contract but they told my sister there would be a five year commitment. so she went with the cheaper plan with no contract. then the connection was made at the wrong address. seems as if they go by phone numbers and don't verify phone numbers and addresses what a bad way to do business. they get an F on my report card and I would not recommend them.

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    I ordered internet service through Centurylink and told the customer service agent at the time that the phone line wasn't hooked up to the house, he said they would send someone out to fix it. The equipment showed but nobody came to hook the phone line up, I called and found out the service order had never been placed, waited 3 more days for him to show up. Then the modem would only work for about 5 minutes and I would have to reset it and wait for it to restart. I called multiple times waiting 15 to 20 minutes to talk to a customer service rep. Less then a week a centurylink customer and I cancelled my service. Don't waste your time.

    8 out of 9 people said 'YES'

    131060

    Posted by MJW (2½ years ago)

    Dishonest Company; Terrible Customer Service

    Promised a $75 gift card as part of a sign on promotion. Never have received. Customer service extremely unresponsive. Blames a third party vendor - claims there is nothing they can or will do to resolve the situation. Must be a better alternative to this Company

    Pros:
  • Easy to sign up
  • Cons:
  • Unresponsive

  • Promised but did not deliver

  • Inept customer service
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    5 out of 5 people said 'YES'

    135600

    Posted by Patty B (3 years ago)

    Terrible service

    Biggest Compliant is their terrible customer service. Most of the time they read from script, and seemed incapable of handling direct/specific questions. Transferred calls to the next rep were dropped all the time. (It is a telecommunications company! Crying out loud!) I have submitted a complaint to the BBB as follows. You can to, on BBB Kansas City, MO web page: BBB of Greater Kansas City 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Phone: (816)421-7800 Fax: (816)472-5442 Email Address: info@kansascity.bbb.org Website: www.kansascity.bbb.org I ended my service with Century Link because I was moving, I did not wish to continue service with them. I had originally signed on to receive service through Qwest at a Best Buy store. When I cancelled my service on Nov. 22, 2011. I had asked what the amount on my final bill would be. I was told that I would pay for all internet service received until my cancellation date. I was not informed that there would be an “early termination fee”. I was never given the option to continue my service to avoid this fee. I received a call from a company, “Convergence” who told me they had a business matter to discuss with me and asked for the last four of my SSN and/or my address. I traced the call to a debt collection agency. I called century Link and they told me that I had a balance for about $202.00 that I had to pay because I was still obligated to pay according to contract. I asked them to provide me a document proving that I had knowingly signed up for this arrangement but was told that said the terms were listed on the bill. There is no verbiage on this bill that obligates me to pay beyond services that I have received. I have asked that the company shows me proof that I had signed a contract agreeing to pay for 12 months of service, regardless of termination of services. I was told that this could not happen but they can mail me out another bill. My concern is A: I’m being asked to pay for a service I did not agree to, or knowingly agree to, by a company I did not sign up with originally. B: If I do legally have to pay this debt I’m concerned about the effect it will have on my credit score.

    Pros:
  • internet worked most of the time
  • Cons:
  • Had to reset my Qwest Modem constantly after Century Link took over.
  • Customer service not helpful
  • Unknown balance that I had went strait to collection in less than a month of termination of service.
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    4 out of 4 people said 'YES'

    133460

    Posted by Lisa Crowe (4 years ago)

    I AM IN MY 40'S AND I HAVE TO SAY CENTURYLINK FORMELY EMBARQ IS THE WORST PHONE SERVICE I HAVE EVER HAD. CUSTOMER SERVICE IS A JOKE, THEY DON'T HELP, NOR CARE. FOR AT LEAST A YEAR, AT TIMES I WILL PICK UP THE PHONE AND THERE WILL BE NO DIAL TONE. SOMETIMES THE PHONE RINGS, THEY CAN'T HEAR ME,I CAN'T HEAR THEM. HAVE CALLED ASKING FOR HELP 3 TIMES, AND STILL NO PHONE. A FEW DAYS AGO A SERVICE MAN CAME OUT, AND SAID THAT THE BOX OUTSIDE "SOUNDED OKAY"! CAN YOU BELIVE THAT. GOD FORBIDE THAT HE UNSCREWD THE BOX AND LOOK AT WHAT HE WAS SUPPOSE TO BE LOOKING AT ! unreal AND THERE IS AN OPTION ON THE CENTURYLINK WEB PAGE FOR "LIVE CHAT HELP" , NOW THAT WAS JUST A TOTAL WASTE OF TIME. THEY WERE RUDE AND MADE ME FEEL LIKE I WAS WASTING THEIR TIME. I AM GOING TO CHECK TO SEE IF THERE IS ANOTHER LOCAL PHONE CO I CAN CHANGE TO...THIS HAS HAD ME SO UPSET FOR DAYS NOW...AND THEY DON'T CARE!!! I PRAY TO GOD THERE IS ANOTHER COMPANY I CAN CHANGE TO. BUT,I DON'T THINK THERE IS. I WILL CHECK ON IT, AND IF THERE ARE ANY, I WILL CHANGE COMPANYS ""immediately"". WORST TELEPHONE SERVICE/EXPERIENCE EVER...IF YOU NEED A TELEPHONE FOR HEALTH/MEDICAL/SAFTEY REASONS, PLEASE CHOOSE ANOTHER COMPANY. AND IF ITS IMPORTANT FOR YOU TO COMMUNICATE WITH OTHERS,via TELEPHONE, YOU NEED TO CHOOSE ANOTHER COMPANY.

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    4 out of 4 people said 'YES'

    92000

    Posted by Tammy (2 years ago)

    unequal customer treatment; lousy speed

    Centurylink SUCKS! I've been complaining for YEARS that my internet is slow and inconsistent. I was paying for 1.5 Mb for numerous years and complained often that I was getting .2 to .4Mbs Then I found out last year I was only ABLE to have .5Mbs because I was 13,000 feet from the "facility" in town. THEN I was told that my area was getting upgrade to at least 10Mbs. I waited expectantly and called again when I found out from someone in my town that they get 10Mb now. One of Centurylink's Reps tried to get me signed up for 10Mb, but that FAILED, because Centurylink ONLY upgraded the one facility, didn't ADD a facility to help the REST of their customers. (They probably spent more on the letters for Centurylink Stadium in Seattle than it would have cost to put in a better facility out here for the sake of their PAYING customers!) Centurylink's own employees have been asking for better service out here for us and nothing happened for many of us. I am tired of paying the same as everyone west of me and getting WAY LESS access than them. NOW Centurylink has the GALL to send in the mail to me today a notice of price increase! I now get the privilege of paying 10% MORE for the lousy .5 Mb (at best), inconsistent service I have suffered for these past years. Put another D*** facility out here and stop treating your customers in an unequal manner, Centurystink!

    If there was a zero rating, you'd get it!

    Pros:
  • DSL tech help is usually excellent
  • Cons:
  • inconsistent speeds
  • price too high for service
  • unable to speak with a rep in my own state
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    3 out of 3 people said 'YES'

    147870

    Posted by KG (2 years ago)

    The Worst ever!!!

    I had decided to get their service after someone I used to know and worked for them told me about it and offered a "special deal" for me and on top of that there was No contract, so the whole thing sounded good to me. Little did I know the surprised I was about to get with my 1st bill. The price was not at all what I was told it would be, I was being way overcharged and therefore decided to cancel the service. When I call to do that, the woman was very unpleasant and told me I needed to pay a cancellation fee for breaking the contract which I replied by explaining to her that I was told there was NO contract to begin with. She proceeded to rant about that not being possible but I told her that I was told this by that someone I used to know and so that meant they had lied to me from the start because I did not sign anything.

    Anyway I told her I would not pay that cancellation fee but only the bill for the 1 month of service and that I wanted the service cut immediately.

    After a week I got another bill from them but this time with the outrageous amount of over 300 dollars, that included not only the bill but also the penalty for cancelling the service early. Not long after that I got another letter but this time from a collectors company. Century Link had decided to send my bill to them so they can harras me to pay. The letter said I had a month to contest the debt and if not then I needed to be paid in full. So I decided to call CenturyLink to try and work out an arrangement with them. I was hoping they would understand the situation and help because I was willing to pay for the 1 month service but not the cancellation fee. The guy who answered my call was rude and when I asked him to go and get a manager he refused and said he himself would asked his manager about doing a waive on that fee but he did not take that long to come back to the line and tell me the answer was NO, which I did not believe for a second (the truth is he probably never asked his supervisor).

    To this lack of honesty and compassion I got very mad and told them I would not pay them and hung up. I've been getting more letters to pay the bill and yes I will pay them eventually but not the full amount and I will surely take my sweet time the same way they took theirs to get my calls and in the same way they "tried" to help me.

    My advice to people who want to get a service from them: it's to read reviews first and to NOT do business with these CROOKS!!! I really regret getting myself involved in this mess because it's a stressing situation and I do not wish this to happen to any more people.

    Pros:
  • None
  • Cons:
  • Liars
  • Not helpful
  • Lack customer service skills
  • Crooks
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    3 out of 3 people said 'YES'

    141790

    Posted by Viking2121 (3 years ago)

    Poor Service

    I pay for a 1.5mbps down and I get that speed almost all the time, thing is the switch has been going bad for over a year in my area so all they can do is 1.5 and its causing high ping spikes to the main office. I contacted them about this problem, and all they can say is "we are sorry, but you are gonna get high ping with a bad switch" Damn thing has been going bad for a year since July of 2010, and its Aug. 2011 time of this post. I'm a gamer and 1.5 is slow but i can deal with it, its the high Latency i cant stand and its vary unstable, I paid $39.99 with Time Warner Cable and got a 7mbps and vary low ping to NY while I pay $39.99 for 1.5mbps and get avg of 90ms ping, Piece of garbage, and don't get started on the poor Customer service. One guy i guess could not figure out what was wrong with my connection drops (Turned out it was the garbage modem they offer) and he said that he has to transfer me to another tech because he can't stay on with 1 customer for more than 6 min. yeah garbage and I thought Time Warner Cable was bad, this crap makes Dial-up look good.

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    3 out of 3 people said 'YES'

    128990

    Posted by JG (2 years ago)

    HORRIBLE, HORRIBLE internet, service, billing ...

    I'm afraid if I get too into how much I hate this company I wont be able to even type - so I'll go for the summary:

    Gave us a "promotion" they later claimed never existed, no matter that I had the employee number and confirmation number for the order, overcharged us for MONTHS, cancelled and they kept billing us, then sent it to a collection agency, would not accept us sending back the modem and charged us an EXTRA $100 for that. When I called them AGAIN - claimed to have no "records" of our cancellation... now in disputes with the collection agency.

    THE WORST INTERNET COMPANY AROUND... and that's really saying something.

    Pros:
  • NONE!
  • Cons:
  • Unreliable service
  • customer service awful
  • claims not to keep records past 3 months (unless
  • that is
  • they claim you owe them money)
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    one of the many dishonest things they did with us was giving ua a sign up promo and then adding a service fee that wasn't real. i wonder if i hadn't been watching how long they would have gotten away with it. i had to the extra mile to get the 'invented' charges back. century link is not to be trusted, please, please keep an eye out if you decide to do business with these crooks. cust service reeks and lies.

    2 out of 2 people said 'YES'

    146320

    Posted by jerry grandchamp (2½ years ago)

    Century Link

    I have been trying and trying to disconnect my service with century link.They will not answer the phone,you will constantly be put on hold.I've tried and tried and tried to get ahold of someone to disconnect to no avail.This has been one very aggravating expierance.I just wanted to pay my bill and move on,but they are not going to let me do this.They do not want you to get hold of anyone to disconnect because they want to nail you with some unjust charges

    Pros:
  • Service was okay
  • till I tried to disconnect
  • Cons:
  • Total nightmare when you try to disconnect
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    2 out of 2 people said 'YES'

    139760

    Posted by Drae (2½ years ago)

    Liars!!!!

    We were told at the CenturyLink Kiosk at the Spokane, WA valley mall that we could get internet for around $19.95 per month for five years. We asked Brittney and Brianna in the Kiosk several times during several visits if we had to bundle, each time we were told "NO". We had done our research and liked the pricing. We finally signed up last summer with Brittney and asked again at that time if we had to bundle to get the promotion pricing and again we were told "NO". We had to go back to the kiosk every month as our bill was always higher than the promotion price. The first time they said the code did not take, after that they would have to call billing to get it straightened out! We did get the promotion price FOR ONLY 6 MONTHS then the problems began again!!! Have had to call every month. Finally I got ahold of the retention dept. and was given a $22.50 a month price for the next twelve months as I told him we were going to go elsewhere. I was told to call back after the credits processed to get my billing amt. due. I called on 3/9/12 and was told that I had a $30 credit going forward. A few days ago, to my surprise, I received a disconnect notice. I had to call in several times and waste my cell phone minutes (we are not with Verizon and never will go with them after this experience)trying to get the issue resolved. Finally got through to the retention dept. but they are still making me pay the disconnect notice bill!!!! My husband and I did go back to the kiosk to speak to Brittney last month and we were told she is no longer in the kiosk, she got a promotion!!! What a bunch of BS!! I believe CenturyLink should honor the price we were quoted for 5 years as it was not our fault but they will not, beware of this company they lie!!!!!!!! Also, I am going to call CenturyLink back and have them pull the call on 3/9/12 which is when I was told that we had a $30.00 credit. Remember most call centers record there calls and people, you can ask for a manager to pull the call and listen to it, I know because I have worked at a call center. Always take good notes who you spoke to and what date and what was said. I am not finished with these crooks yet!!!!

    Pros:
  • None
  • Cons:
  • Liars!!!
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    2 out of 2 people said 'YES'

    138660

    Posted by Chip (3 years ago)

    Poor customer service

    Order number N03253369: I placed the order for my service and when doing so told the customer service agent that the phone line wasn't hooked up to the house. He said he would place a service order to get it fixed, we got the equipment for our internet service but nobody had been out to fix the phone line. I called and found out the service order had not been placed. So we waited another 3 days for that to be fixed. Hooked up the modem and it would only work for 5 minutes then I would have to unplug it and wait 2 minutes before restarting it. This happened several times. I called waited 10 to 15 minutes for a customer service agent then they would just tell me to unplug it wait and plug it back in, which I had already done and again it would only work for about 5 minutes. They wanted to send me a new modem, I declined and cancelled the service that I hadn't had for even a week, and it never worked. Poor customer service

    Pros:
  • Fast delivery
  • Cons:
  • Poor customer service
  • first agent didn't place a service order like he said he did
  • have to wait extended periods of time to talk to someone.
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    2 out of 2 people said 'YES'

    131500

    Posted by lisa crowe (4 years ago)

    service man finally came today and fixed the telephone!!! after complaining for 2 years, the right man came. He called and the phone rang, i was like yayyy he told me, ants (out at the pole) had eaten through the wire and it had been exposed to the weather for so long, it finally broke!. he said he could see why we were having so much trouble for such a long time.Now, why didn't they check that years ago. just a little trip to the top of the telephone pole!!! i guess i will keep my service with them.

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    2 out of 2 people said 'YES'

    92020

    Posted by ronnie u (4½ years ago)

    Centurylink has the worst DSL service of any I have used. My normal connect speed is 19.2 Kbps - 24.6 Kbps, sometimes 26.0 Kbps and 30.0 Kbps is a miracle. Service only makes excuses and passes the buck. it's never their fault. there too CHEAP to run Broadband out our way. I'm thinking about going to the Media with may problem. CenturyTel, now CenturyLink needs to join the 21 st Century instead of the Stoneage.

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    2 out of 2 people said 'YES'

    51080

    Posted by Ken M (5 months ago)

    Horrible Product and Worse Customer Service

    I signed up for 10 meg and could barely get 2 megs. Worse than that I was continually disconnected. I called tech service several times with no resolution. I was finally told that they did not have adequate equipment in my location to support the requirements. Today I learned that they are charging me $200 in early termination fees even though they did not provide the service I signed up for.

    Bought:
    High Speed Internet
    Pros:
  • None
  • Cons:
  • Horrible Speed
  • Unreliable Service
  • Worst Customer Service I have ever experienced.

  • Customer Contacted CenturyLink Via:
    (800) 201-4099

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    159990

    Posted by Elissa (6 months ago)

    Awful

    This company has been shady from day one. Every bill *comes with* a late fee, as in you haven't had a chance to pay yet, and there are additional fees like clockwork. You can call and get it fixed every month, if you are willing and able to be put on hold and talk to three or four different customer service people every single month.

    Bought:
    Internet
    Order Date:
    2013-06-01

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    1 person said 'YES'

    159770

    Posted by Dale Watson (1 year ago)

    WARNING: CenturyLink will cost you big time, stay away!

    I was a customer of Qwest / Century Link for more than 21-years. Qwest was OK but when they changed to CentruyLink it was BAD NEWS! Sign-up for CentryLink at your own peril! Here is what I found with them: Internet service was acceptable, but no better than what I now have. Customer service is POOR. What about value? At CenturyLink value must be a four letter word. As an existing customer they never offered me their "deals", each person I spoke with at CenturyLink gave me a different offer, but only after I pushed them, but I never got their "best" deal. One deal I could never get, supposedly because I was an existing customer (does this make sense???) is their scheme offering cheap internet at $19.95 a month. Well good thing since it is an epic scam! WARNING! CenturyLink's $19.95 internet deal will actually cost $80, $90, or more per month as you must "bundle" with their useless home phone plan (who needs it if you have a cell phone). In addition I had to call frequently (6-7 times a year) and spend an hour or more to dispute bogus charges of a few dollars like for directory assistance, and other B.S. charges. With the internet who needs those out of date and obsolete "services"? When I finally came to my senses and found better value in the market (not hard to do, just do your homework before you are trapped in CenturyLink's web) I called to cancel CenturyLink. They told me I would be charged a $200 cancellation fee, and I was very upset, what had I done after 21 years to deserve a slap in the face as I left? They did not give me a discounted new phone, or a new super-awesome modem (I purchased mine from Qwest before they were CenturyLink). In fact I got nothing but higher and higher bills each and every year, which no doubt helps pay for the increase in the misleading marketing material they bombard you with. Given how "sneaky" CenturyLink is I am certain another law firm will file yet another justified class action lawsuit against CenturyLink soon. Yes, I did use ANOTHER twice in the same sentence, this should be another WARNING to you to stay away from CenturyLink! I did not remember agreeing with a $200 cancellation fee as I signed nothing to that extent. After all I was a customer for 21-years, but all that got me from CentryLink was their long arm deeper into my pockets. Long story short, to keep peace with my wife, and under protest, I paid up. Now, life is better, with my new value service vs. CenturyLink the $200 B.S. cancellation fee was paid in less than 4-months. That is over $600/year! Summing it up, CenturyLink provides poor customer service and little overall value. Do you self a favor and STAY FAR, FAR AWAY FROM CENTURYLINK!

    Bought:
    Internet & Home Phone, partial phone number 967-1552.
    Order Date:
    2003-08-01
    Date Received:
    2003-08-01

    Pros:
  • None
  • they don't offer anything better than others
  • Cons:
  • poor customer service
  • very poor value
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    3 out of 3 people said 'YES'

    156840

    Posted by Richard (1 year ago)

    Century Link is a dishonest, unethical company

    Internet always going down. I called to get credit, an unfriendly Customer Service lady said the procedure is I have to call Tech Service when my internet is down, and then there will be a record that my service was unavailable, and then I have to call Customer Service and they will see if there is a record of my first call and give me credit. Crooks and liars. My internet was down the day previous to me talking to her and she said there was no record; I called 3 Tech Service three, that's 3 times. If their service goes down, folks are still getting charged. They darn well know when an 'area' goes down and they should issue a credit for the duration of the outage. Crooks. It went down again today. I call Tech Service and get a recording telling me of a known outage. I don't have an option to talk to anyone. I called Customer Service to get credit and I am on hold for 40 minutes. By then their office hours expired and no one answered. Crooks. This is a dishonest company; really they are dishonest. What I have described is just the most recent of similar outage events. Also, my billing went up $12 per month and when I called they said I had been getting billed that monthly amount for over a year; a lie, I looked at past bills, a lie. This company needs to not have any business. I'm done with them. I'll do without before I ever do business with this unethical group again.

    Bought:
    Internet
    Home Phone
    Order Date:
    2011-07-12
    Date Received:
    2011-07-08

    Pros:
  • Qwest is who I signed up with. They were always great to work with
  • and consumer friendly.
  • Cons:
  • Tons
  • internet doesn't run at advertised speed
  • bad ethics
  • bad service
  • rude customer service once they find out you're not calling for a new service or to give them money.
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    2 out of 2 people said 'YES'

    156360

    Posted by Angela (2 years ago)

    When am I going to get connected??

    so I call to get my service hooked up and on the day it was supposed to be hooked up it never was. they say they connected it yet the funny thing is don't they ever do a test to see if there lines are working at a rental? apparently not so I called customer service telling them of what was going on and they had no idea and couldn't help they said. they said they would send someone out on Monday. If it was a problem inside my rental that I was going to have to pay 85 dollars I told them they are crazy because I don't own this place and I'm not paying anything. I'm already paying 20 dollars for them just to connect this by flipping a switch. Why would I pay another 85 dollars? Plus my 2 phone jacks in my rental are both working. And we just bought this modem/ router the day before & it works elsewhere. So apparently it's in their lines outside. If after looking at the lines outside and it can't be fixed then I am NOT going with the company. So we will wait and see if they can connect it outside correctly. If not goodbye Centurylink.

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    1 person said 'YES'

    147700

    Posted by John (2½ years ago)

    Complete garbage

    Connection drops incessantly, slow speeds and pings, customer service is a complete joke. No wonder its cheap they practically have to beg to get people to sign up for their "service"

    Pros:
  • none
  • Cons:
  • slow speeds
  • dropped connection
  • terrible customer service
  • bad pings
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    1 person said 'YES'

    140180

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