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CengageBrain.com Review + Feedback & Discussion

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Read 20 Customer Reviews for CengageBrain.com.

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User-Submitted Reviews of CengageBrain.com & Testimonials

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Posted by Teresa Foden (7 years ago)

Student

Order Number: 33087830050

Purchase Date: 7/19/2011

The customer service/support is AWFUL. One of my products works fine, but the other has been difficult to access since the beginning. (I originally purchased it in May, canceled my order when customer service said it wasn't ready for me to use the highlight-text feature, and then re-purchased it in July summer.) I tested that I was able to access the ebook and interactive material in August, and all was fine. Now the semester has begun and once again, I cannot access my ebook or interactive content. When I call technical support, immediate support via phone is available only to instructors. Students have to submit their case online and wait (online chat is also available only to instructors). This is poor customer service when there when there are ongoing issues. I am not impressed.

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11 out of 11 people said 'YES'

130580

Posted by Currently in dispute (7 years ago)

I feel they are theives !!!

I ordered one book. I have a receipt for one book but they sent two and charged me for two the day after they received the returned book. They tried to claim they didn't get it and told me the return UPS shipping label they sent me was never used. They were bluffing in case I didn't have a copy of the original label which I did and tracking indicates they received the returned book. Now I can't get them to correspond at all.

Pros:
  • Pros: Professional thieves!
  • Cons:
  • Cons: They must be the way they do business.
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    9 out of 9 people said 'YES'

    131630

    Posted by Christina (7 years ago)

    Avoid At All Costs!

    I had assumed that since I was directed to this website via my Professor, that it would be a safe place to purchase my first eBook. How I wish I'd googled first! This company has no customer service skills, a fact you will find only if they respond to you at all. They refuse to answer questions, then refuse to issue a refund. Run away as fast as you can. Akron, OH Orders end in 7814 and 9784

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    6 out of 6 people said 'YES'

    130690

    Posted by BrokeCollegeStudent (6 years ago)

    Bad Company

    Avoid this company if you can. My professor required that we purchase this. I purchased an access code, but it didn't work. Their customer service is awful and I have yet to receive a response to an inquiry I made. They are thieves and will continue to exploit students whose professors require their service.

    Pros:
  • ?
  • Cons:
  • Bad customer service
  • expensive
  • wishy-washy pricing
  • forces you to buy the ebook for some courses is need an access code for OWL
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    4 out of 4 people said 'YES'

    145640

    Posted by CollegeFriend (7 years ago)

    Unfair Experience

    I didn't purchase the book, but they charged me as purchased, I thought I could keep the book, but I'm fined without returning the rental which I thought that was a purchase! Be careful with this business as they can be very tricky! I guess that's how they make money!

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    4 out of 4 people said 'YES'

    129200

    Posted by student (7 years ago)

    Cengagebrain Instantaccess code for Accounting 23rd

    I couldn't believe this company's business practice. 2-3 days ago, this access code for homework was sold for $64.00, Now they raise price to $105.00 by adding Power point presentation that instructor use at the class. I don't need copy of Power Point that instructor use every class lecture. This kind of business practice is similar to black market merchants business practice. I never have seen academic setting. I can see how they make money. I would not take instructor's class, who requires to buy from Cengagebrain.

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    3 out of 3 people said 'YES'

    130560

    Posted by Miss B (6 years ago)

    Cengage Instant Access Code Lies

    The book I was forced to get from Cengage said it included an access code, customer service confirmed it had an access code, and when I got it there was no access code. Customer service then said it would be mailed to me. When I called weeks later to find out where it was, I was told that the book never included an access code.

    Order# 83339594729

    Pros:
  • None.
  • Cons:
  • Liars
  • HORRIBLE customer service
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    2 out of 2 people said 'YES'

    146030

    Posted by Very unhappy customer (7 years ago)

    Do not buy from this company

    Worst customer service. Do not buy from them. No one ever answers your calls when you contact customer service and you e-mail them and you don't get a response for over a week. When they ship merchandise it's the wrong items and you can not speak with any one in customer service. I wish someone who have warned me...DO NOT BUY FROM THIS COMPANY............................

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    3 out of 4 people said 'YES'

    130020

    Posted by Nick (9 years ago)

    I'd give the site 3 stars considering there was no way for me to purchase the overpriced textbook from my school or any website I researched, however the ebook, nothing more than a download of information, still being half of what physical material would cost still seems outrageous. Also no coupons found that work online other than what the site offers already.

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    2 out of 3 people said 'YES'

    40160

    Posted by Anony. (2 years ago)

    Cengagebrain Ebook

    Their software is terrible. It's constantly crashing on my desktop and on my up to date ipad 4 mini. I'm constantly having issues pushing the next page button. It often thinks I'm trying to highlight the whole page or ''copy'' the button. I have struggled through the semester trying to read and do the problems out of this ebook.

    Bought: ebook

    Order Date: 2015-08-05

    Date Received: 2015-08-06

    Pros:
  • No pros
  • Cons:
  • All cons
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    165840

    Posted by John R (5 years ago)

    Does not work on Ipad

    I paid 180 for a textbook on abnormal psych which included ebook access... it doesn't work on safari and cant be viewed effectively on an ipad... does not even have an app (they do but it apparently isn't compatible) -_-

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    150730

    Posted by NaZinga Hunter (9 years ago)

    Its a cheaper alternative to buying the book and i can read it on my computer. The first chap i get free.

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    2 out of 2 people said 'NO'

    37510

    Posted by Patrick Wright (9 years ago)

    I really enjoyed the service with ichapters. I was able to find the item of my choosing and be able to purchase it without any problems. Although this was fairly easy, I do think that the price of the item is a bit over-priced. I wouldn't mind paying a cheaper price for the item that I requested but as for the website service, I believe it was wonderful. Better than most online shopping experiences I've had.

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    2 out of 2 people said 'NO'

    36790

    Posted by Sam N. (9 years ago)

    Ichapters is a company that sells print and digital textbooks. Being a student, I found the website to be easy to use. I can search by titles, author, topic, or ISBN numbers. On top of that the company is environmentally conscious and have planted a tree for every one that have purchase from them.

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    2 out of 2 people said 'NO'

    28060

    Posted by Sue (9 years ago)

    I saved a considerable amount of money by buying my textbooks from iChapters. I was able to purchase a new textbook from iChapters for less than the cost of a used book would be through my campus bookstore. This site is a valuable service for all students out there.

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    2 out of 2 people said 'NO'

    28040

    Posted by Rebecca Brown (9 years ago)

    I think ichapters is a great thing.

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    2 out of 2 people said 'NO'

    18670

    Posted by Kelsey (10 years ago)

    iChapter textbook e-books PDFs works for me. I read most of the pages off of my Macbook, and for on-the-go study I just print the pages I need. The files are tied to my computer however to prevent piracy.

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    2 out of 2 people said 'NO'

    5750

    Posted by Brett (10 years ago)

    This is a great idea buying just the pages you need. Thank you iChapters- as a college student every penny saved counts. I'll be a customer once more.

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    2 out of 2 people said 'NO'

    4790

    Posted by Ryan Dailey (9 years ago)

    I would give ichapters review a 5 out of 5 because of how much it helped me!

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    5 out of 5 people said 'NO'

    42590

    Posted by Roxana (9 years ago)

    Fast and easy, great customer support

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    5 out of 5 people said 'NO'

    40840

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