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Cellular Factory Review + Feedback & Discussion

Cellular FactoryYou can write a review for Cellular Factory and also view its ratings and comments posted by others.

Read 8 Customer Reviews for Cellular Factory.

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User-Submitted Reviews of Cellular Factory & Testimonials

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Posted by Dainius (7 years ago)

Cooling pad

Avoid this scam! I've ordered Notebook cooling pad for Acer Aspire 8930 which is 19 inch. They stated that this pad is exact for this model. Received cooling pad for 15 inch notebook. Paid $30 incl delivery. Return delivery is $23. Not worth to do something. I hope they're happy with these 30 coins.

Cons:
  • Not fair business - stating wrong properties of goods on website
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    Lithuania flag   Review came from Lithuania.
    136160

    Posted by Richard Tippit (8 years ago)

    Order No. 829331 Order Date: 22 Nov. 2010 R. Tippit Harrah, Okla. 73045 I ordered merchandice from Cellular Factory over 3 weeks ago and it hasnt arrived yet. It is now 15 Dec. and no merchandice. After 3 attempts to contact them, I have had NO attempts by their customer support people to help me besides one email telling me to check with USPS. They only thing Cellular Factory did quick for me was take my money. Stay away from these crooks!!!

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    102820

    Posted by abbey (9 years ago)

    I ordered two things with an AMEX giftcard. One was back ordered and i did not recieve notification until i finally called them 2 weeks later. When they came a week later one of my items was not shipped. I got an email saying it was out of stock but i also got another email saying it was shipped. When the package arrived today they only sent one of the items and the money I paid for the other was put back on the giftcard. I dont have the giftcard anymore as it was empty. so now i don't even get the money back. I plan on calling again even though they were rude the first time and kept me on hold for 1 hour. the item I did recieve today has already broke. I will not be buying from Cellular Factory again as it took an enormous amount of time and effort just to get one of my purchased items.

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    51620

    Posted by Joseph Beazley (9 years ago)

    Very Poor Customer Service. Placed order and have not received. Have had numerous contact with them via email to no avail. There phone number is worthless and there is never anyone there to answer call anytime of the day. Get only a recording. The number is a front. Even having difficulty cancelling the order after 3 1/2 weeks. Great company to buy from if you do not need the product anytime this year and have plenty of time to waste dealing with them. I would rate them '0' if available - it doesn't deserve a '1'.

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    29050

    Posted by Steve (10 years ago)

    Ordered 2 batteries. One came in sealed plastic container, works fine. Other came in plastic bag with tape seal. Battery markings smudged and battery looked like it had been used. Battery would not hold a charge. Called about return and was told they would reimburse for First Class Mail. Got RMA, returned via First Class Mail (thought it would be a big mistake as no way to track). After about a month emailed for status of replacement of defective battery. Was told by company they never received. What a surprise.

    This company has no good way to return defective merchandise without a cost to you. Better to pay a little more and order from someone who can handle defective returns better.

    Just for the record, we paid $22 for this battery. Ordered replacement from Verizon instead (got tired of waiting). Paid $29 and received free overnight shipping with a supplied prepaid return label (nice).

    My advice. Only order from this company if you are willing to return defective (or used) merchandise at your expense with some type of tracking. We won’t order from them again. Too many other companies that handle customer returns better.

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    22920

    Posted by Joe (8 years ago)

    Order # 727949

    Order Date: 8/10/10.

    Name: Joe S.

    Location: Berkeley Heights, NJ 07922

    Products from Cellular Factory show up on daily discount sites (like shoppers.com, fatwallet.com). I ordered two wireless mice. I received one and there was no USB receiver. Without a receiver the one mouse is received. I used the site's "contact" feature to request my second mouse and inquire about the missing USB reciever(s). The company (which ships/operates from Singapore) does not respond. I strongly - very strongly - recommend avoiding this company.

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    89320

    Posted by DEFRAUDED CUSTOMER (9 years ago)

    DO NOT USE THESE PEOPLE OR THIS BUSINESS. THEY ARE FRAUDS!!!!!

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    39900

    Posted by Keith M (10 years ago)

    Ordered two products, both were not as described. Emails to their customer service have gone unreturned (except for auto-reply msgs) and attempts to call company have not been answered. Not recommended.

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    18980

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