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CatGenie 120 Review + Feedback & Discussion

CatGenie 120You can write a review for CatGenie 120 and also view its ratings and comments posted by others.You can also see the latest coupons or promos currently available.

Read 39 Customer Reviews for CatGenie 120.

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User-Submitted Reviews of CatGenie 120 & Testimonials

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Posted by Claudia (6 years ago)

Problems at first...but saved me vet bills!

For 2 months I had to work with Customer Service who FINALLY admitted I had a lemon! They are sending me a new base (that deserved a "2"). HOWEVER--I gave this a "5" because I found that one cat has giardia and the other has round worms...both contagious. I credit the Cat Genie with cleaning after each cat so they did not spread their respective diseases! The vet was AMAZED that each cat didn't spread to the other! Thanks Cat Genie! (The Cat Genie SaniSolution is made of the same stuff that vets use to disinfect surgical surfaces.)

Pros:
  • Disinfects and may stop the spread of contagious diseases and parasites
  • don't have to worry about cleaning the box when I'm away
  • don't have to handle "doody"
  • no more litter to purchase
  • Cons:
  • Unit is LOUD
  • supplies are EXPENSIVE
  • I got a defective unit & it took 2 months to convince anyone!!
  • litter gets EVERYWHERE
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    7 out of 7 people said 'YES'

    135720

    KLegault, CANADA reviewer photoPosted by KLegault, CANADA (5 years ago)

    5 cats, 1 CG120..so far :)

    Still quite a bit of a newbie with this unit. We invested in the CG120 nearly 4 months ago, as a last, ditch effort, to retain some peace in the house. Boomerang kids, with cats, added to two resident kitties + one raccoon attack survivor, jammed into the house with an allergic, anti-kitty, crankypants, made for some pretty upsetting confrontations :( We encountered some initial issues, not COMPLETELY unexpected as I read up on the unit before committing that much of an investment (pretty HIGH initial investment, it might seem, at first blush, but…consider the BENEFITS, including health!)- One issue, the smell of the dryer with the 'scented' solution, ugh (sorry CG guys, but ... UGH); Two, the fact that on 'Cat-activation' it runs aLOT with 5 cats LOL, and the ever-lovin', flippin' pellets getting tracked everywhere (yessss, sweeping EVERY day DOES help, but...) In spite of the occasional beep errors to investigate, and the above mentioned issues, I STILL have to give this baby nearly 5 full stars! Would be a 5, likely, but, for the limits of the sanisolution cartridges. Surely the company can still make plenty of $$ selling refill products??? Having to order them, online, well in advance, from VERY limited international suppliers...and holy cat-crap... the cost, after shipping!! Yikes... Anyway, that being said - As soon as I can afford it, and, can find a second place to install another, I will invest in a second. The one unit IS doing the job, admirably, but I fear the wear and tear on the poor thing! To assist in the complaints from, and sanity of, Sir Cranky-Pants, we have moved it from the main bathroom, to the 1/2 bath, and located it in the old shower stall to help contain the pellets. I have invested in one of those prickly boot mats to help keep kitty/s from tracking throughout the house, installed a glade auto air freshener in the bath(and plan to try the UNscented solution, ASAP). As to the beeps...well, I hope the internet search engines remain as helpful in the future, as I have found the instructions a little unclear in some aspects, but have managed to get through any issues, SO far (knock wood! Lol) Thus far, though, WOOOOHOOOOOOOOOO – insert HAPPY dance!! - NO MORE CAT LITTER to dig through, dump, sift, handle with a hazmat suit, purchase, lug, and store where no kitty can find and soil prematurely!!!! YAYYYYYYYYY. Yup…4.5…maybe, 4.7… out of five stars… Give me refillable solution and I’ll give you 6 out of 5 stars, AND become a pro bono distributor for the durn things!!

    Pros:
  • NO MORE CAT LITTER to dig through
  • or dump
  • or sift
  • or handle with a hazmat suit
  • or purchase
  • lug
  • and store where no kitty can find and soil prematurely
  • Cons:
  • Initial cost is high(but what's it worth to you?)
  • tracking of the pellets
  • smell of the very effective drier
  • and the non-refillable sani-solution(only available online - shipping liquid=$$)
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    6 out of 6 people said 'YES'

    Canada flag   Review came from Canada.
    144740

    Posted by D.T. (7 years ago)

    I had the 3 beep problem and email support with my serial # and they sent me a new processing unit that fixed the problem. The smell was just getting terrible and now everything works fine again and it's not smelly any more back in cat activation mode. The processing unit was I got was not new and hat some hair stuck to it (gross!). Main thing is that my Catgenie 120 is working again.

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    4 out of 4 people said 'YES'

    98160

    Jen reviewer photoPosted by Jen (5 years ago)

    I absolutely love and recommend this product to any cat owner!

    If you hate cleaning up poop or pee after your cat(s) and having to deal with the dreaded "LITTER BOX," than you need to absolutely positively get this! I was having some personal issues (bladder infections, UTI's, and Strep Throat) that came back over and over again, so I had many doctor visits and many bills associated with that. So not only is the Cat Genie just about as cheap as buying cat litter every month, especially if you have more than 1 cat, but I am no longer dealing with those personal issues anymore! Which means that I am saving money not having to see the doctor just about every week! LOL! =)=) I have heard that feline feces can carry the Strep virus and I believe that could be why I was having such a horrible time before. Thank you to the creators of the Cat Genie, you're awesome, my cat's box is always clean and I no longer have so many health issues as before! YOU GUYS ARE A GOD SEND, JUST ABSOLUTELY AMAZING!

    Pros:
  • Clean cat box 100% of the time.
    I have less health issues.
    Don't have to touch or deal with Cat litter anymore.
    JUST AMAZING!!!!!!!
  • Cons:
  • Granules get tracked
  • but if you have a Cat Paw mat or any mat in front of the box
  • it helps reduce this issue.
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    3 out of 3 people said 'YES'

    151510

    Posted by Karen (7 years ago)

    My friend bought one recently and I was amazed! It was very quiet, there was no smell and she said she was so happy to never deal with smelly litter again. I really like that it is dust free and kitty likes it too!

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    3 out of 3 people said 'YES'

    Canada flag   Review came from Canada.
    112200

    Posted by Sue (7 years ago)

    I have 3 cats and have been using the Cat Genie for 4 years. I have had a couple of problems, but find me a product that is perfect all the time, and the customer support has been incredible. I had tried the other automated litter boxes, but they cannot compare. I am completely satisfied and would recommend it to everyone who owns cats.

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    2 out of 2 people said 'YES'

    124750

    Posted by Monica (7 years ago)

    This is a great product, my Cats are happy, my Husband is happy.

    Customer service is reliable and incredibly helpful.

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    2 out of 2 people said 'YES'

    120810

    Posted by David (7 years ago)

    Amazing machine. Saves time, frustration and money. I recommend this machine to anyone that owns a cat and is tired of Cat litter boxes and the hassles involved along with the odors!

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    2 out of 2 people said 'YES'

    116520

    Posted by Linda (7 years ago)

    I had the old one and then updated to the 120 last year. It is the greatest invention in the world. It makes cat owning so easy and clean. Petnovations the maker of the catgenie has the most wonderful support system and customer service when you need them, extremely helpful and caring. I would highly reccommend this product.

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    2 out of 2 people said 'YES'

    113050

    Posted by L.A. (7 years ago)

    It is a great investment. Only problem I have is that the granules seem to disappear quicker than I would have liked. I have to replace the granules sooner then expected. They are costly and when purchasing the granules and sani clean, I go through three times as many granules as the sanitizer.

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    3 out of 4 people said 'YES'

    106950

    Posted by 3catmama (8 years ago)

    I have 3 cats and this is the greatest invention to come around. I have had my unit for 6 months and have not had 1 problem. I have it on cat activation and regularly clean the unit.I was so tired of cleaning litter regularly. The only complaint is the pellets do make a mess but I put a piece of carpet outside the unit and it has helped to minimize the pellets all over the house.

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    2 out of 2 people said 'YES'

    78040

    Posted by Jennifer @ wix-n-stix.com (8 years ago)

    I purchased my cat genie about 6 months ago and have had only one issue with it - Similar to some others on here, the processor would go through the whole process fo cleaning and then would beep three times - The CG techs sent me a new processor and I had it within two days. I have had no issues since then and love the fact that my house is always fresh and the litter is always clean! You never have to worry about people whinking that you have a dirty house because of an animal! I have recommended this product to many of my friends and family members who have animals and people who travel a lot - this makes pet sitting a breeze for those who are doing it, because they never have to touch the litter box! A 5 star for sure!

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    2 out of 2 people said 'YES'

    76690

    Posted by Dave M (7 years ago)

    The Cat Genie is the best investment I ever made. My partner and I would always argue about whose turn it was to clean the old conventional litter box and I was always lugging heavy containers of litter twice a month. The cleaning solution lasts a long time, especially if you set it to cat activation and between that and the cost of the unit I think the price difference between conventional litter and the Cat Genie is pretty small. I recommend it highly!

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    2 out of 3 people said 'YES'

    106810

    Posted by Lisa Pasonn (7 years ago)

    I have had the cat genie for over a year and I love it. I have 2 cats that got used to it right away. It works great. The only drawback is if you don't sweep around it daily the crystels track a lot. They will be everywhere. As long as you sweep the area daily you will be. Okay. I highly recomend the cat genie.

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    1 person said 'YES'

    106390

    Posted by Tmark (7 years ago)

    This the best product on the market! I love it! I used to love my cat but... Now there is no buts! My only complaint is the size of the box sold for the granuals. Thats it... Get it love it and enjoy your cat more today!

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    1 person said 'YES'

    104640

    Posted by Collette Welch (7 years ago)

    I have 3 cats and haven't scooped a litter box in a year! I love my cat genie and have recommended this product to everyone I know.

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    1 person said 'YES'

    101630

    Posted by Gabrielle Martin (7 years ago)

    I've had the cat genie for over a year and would never go back to a regular litter box. It is a God send! I did have an issue with the "brain" of it not working, which caused an error message every time it ran, but I called customer service and they sent me a brand new one that afternoon with no hassle. I was so impressed with their customer service that it made me like them even more! If you want cats without the hassle and smell, this is the way to go.

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    1 person said 'YES'

    100260

    Posted by Thea (7 years ago)

    I'm very thrilled that I won't ever have to scoop poop anymore, but wont have to smell the litter anymore! YAY, now just invent a diaper that does the same thing!

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    1 person said 'YES'

    Canada flag   Review came from Canada.
    98670

    Posted by Brandon (7 years ago)

    I do not enjoy scooping crap or changing litter out. I love my cats, and this makes me love them even more.

    Buy it.

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    1 person said 'YES'

    94240

    Posted by brian (7 years ago)

    It's an awesome product compared to a regular old litter box; zero litter dust paw tracks all over the house! Had to replace my old model and could only get credit for 7 sani-solution cartidges. Unfortunately, I had stocked up and had 10 unused ones. Left with 3 I cannot use in the new model. So, don't stock up!

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    1 person said 'YES'

    93090

    Posted by Basil (7 years ago)

    Can't stand cleaning the litter box - bad back and knees; the CatGenie is one of the best purchases ever. Does tend to smell when dryer is on. Just means that it's time to clean the unit.

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    1 person said 'YES'

    90610

    Posted by Barry C. (7 years ago)

    The only problem that I have had is a loud poping noise while it cleans. I have learned how to easily take the top half of the unit off and clean out some plastic litter pellets from under the litter bowl and at this point I do a general wipe down inside the unit. This removal of the pellets from under the litter bowl corrected the poping sound for about three months. Then I have to do it again. Other than that, I love this thing. As far as the litter getting on the floor. I have a bathtub that I dont use. I put the unit into this tub with the curtain mostly closed and that keeps most the lose litter in the tub. I then sweep it out of the tub and put the litter pellets back into the cat genie.

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    1 person said 'YES'

    89980

    Posted by tanya (7 years ago)

    usually works pretty well. the 120 model is much better than the 60 model. I've owned both.

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    1 person said 'YES'

    88730

    Posted by pIXYdE (7 years ago)

    Like all products it has its ups a nd downs. Like that it is convenient and my cats actually use it. Upset that it clogs so eassily and has to be completely disassembled to fix it. Overall a 4 star rating.

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    1 person said 'YES'

    87600

    Posted by Holly (8 years ago)

    I have 2 cats, one not so fond of catgenie, however he does occasionally use it. Other than the occasional foul smells during cleaning, it works great with the correct maintenance.

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    1 person said 'YES'

    78850

    Posted by 3angoras (8 years ago)

    I love this product. Even though some of the reviewers seemed to have some problems, I haven't had any major problems, especially since I upgraded to the CatGenie 120. My last one conked out after 4 years of continuous use - with a multi-cat household, that's pretty good. Sometimes the water sensor does get dirty, I had it happen to me after the 1st month's use. I called up cust service and they told me to check, and sure enough that was the case. Also to answer Ruth about the unit saying no cartridge when one is in there, i had that problem too but customer svc told me to take rubbing alcohol or acetone and to clean the sensor on the unit and the cartridge to get the "gunk" off. It worked! Also the turd problem - It has happened on occasion with us too - my husband just scoops out the poop before running the machine, if he happens to go by the bathroom. All in all, these are minor issues - with three cats, this is a GREAT product.

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    1 person said 'YES'

    77790

    Posted by Rob (8 years ago)

    I've been researching this thing, watching video after video and I can't wait to get this thing. Scooping liter is the bane of my existence and I'm willing to try anything to get a sanitary, easy solution. I travel a lot for work and have to rely on a cat sitter, which means sometimes, I come home to a terrible mess. This could be the answer to one of my least favorite issues!

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    1 person said 'YES'

    76550

    Posted by Cat Genie Lover (8 years ago)

    Best thing I bought all year.

    If you don't like cat poop buy this.

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    1 person said 'YES'

    74290

    Posted by Riley's Keeper (8 years ago)

    I have 2 cats who have used the cat genie since February 2010. I love it! It hasn't been perfect, but it's worked fairly well. I have less problems with it when I run the maintenance cartridge every 6 weeks. I LOVE not having to clean the litter every day. It's worth putting up with the imperfections.

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    1 person said 'YES'

    73580

    Posted by Terry (8 years ago)

    We have three cats so we bought two units. I would recommend the Cat Genie for anyone with cats.

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    1 person said 'YES'

    69300

    Posted by Kandy (8 years ago)

    I love it. It works just as advertised. I have the raised sides and the dome. Litter tracking can be minimized with a door mat just outside the box. We keep it in our laundry room and installed a cat door in the laundry room door.

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    1 person said 'YES'

    56140

    James P. reviewer photoPosted by James P. (5 years ago)

    CatGenie 120

    Simply the best cat waste disposal product ever made! No muss, no fuss. The cats are happy and the owners are happy. What more could you want? Thank you CatGenie! Simple to install, simple to maintain. All the extras to keep your system clean and working properly.

    Pros:
  • Clean
  • easy to install
  • easy to maintain
  • reasonably priced when stacked against the total bill for a lifetime of disposible litter.
  • Cons:
  • May take one or both of your cats some getting used to it
  • I can't think of another con!
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    152740

    Posted by Tom (7 years ago)

    Keeps things clean. A bit noisy. Overall, very happy. Saves time and hassle. Litter area could be a little bit bigger for my cat's liking but the unit is already pretty large for my bathroom.

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    104940

    Posted by Chris (8 years ago)

    The unit it self is a huge time saver. I do not have to scoop out clumps of cat liter, or change a dirty cat box anymore.

    I have had very few mechanical problems with the unit, when ever I called customer service they have been friendly and helpful.

    My only complaint is that the unit becomes gunked up regularly, and will shut down and beep until the sensor is cleaned. It is an easy problem to fix, it just happens more than I would like it to.

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    73350

    Posted by David (8 years ago)

    After about a year of use, my Catgenie 120 is doing 3 beeps (#3 led and error led flashing) at the end of its cleaning cycle. The manual says to check for clog and to clean the water sensor- nothing was clogged and the sensor is clean. The granules are dry and everything seems okay except there doesn't seem as much bubbles in the toilet (which we use as the Catgenie drain). We've had it on Cat Activation all the time, and have been woken up by the beeping early in the morning in the past week. Anybody have a similar problem or has a solution???

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    71310

    Posted by Ruth (8 years ago)

    I love the cat genie when it's working, but it always seems to have a problem. If it's not the water valve, it's the rotating device or the water sensor or it thinks there is no cartridge when there's clearly a cartridge in there. I'm on my 4th processor in less than a year, but I'm happy that at least they don't charge for a replacement processor. It still beats a regular litter box, but I wish they would make these a little more reliable.

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    1 out of 2 people said 'YES'

    69500

    Posted by Bill L (7 years ago)

    CatGenie 120

    Love the Cat Genie 120. It works great and I don't have to scoop anything.

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    And what about when your cat have diarrhea? Very much flat poo. The poo will paste at the granules and the hand who take out the poo. Well I can imagine that when the water comes in after, it will be a big mess of brown stinking water and I will not think even about the smell you have then when the hot air comes in. So if your cat have diarrhea I don't think that this machine will work properly. Any experiences with that?

    5 out of 8 people said 'NO'

    127800

    Posted by rr (8 years ago)

    looks like a 5 but sounds like a 3 according to the reviews.

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    2 out of 2 people said 'NO'

    76030

    Posted by Birdlady (8 years ago)

    I have owned 4 of these units (2 of the Original Cat Genies and 2 of the Catgenie 120). Great when they work, crappy when they don't. I have spent way more time cleaning and disassembling and reassembling these units than I would have if I was scooping litter. And truthfully, litter smells way better. When these units start to clog up, they stink up the whole house. You can imagine what cat poop smells like under a hot air blower.... The error beeps drive you absolutely insane.....very very frustrating. I am not an idiot--I could probably work their tech lines for them (I am sure I have way more experience than they do at diagnosing Catgenie problems)--these machines have finally got the better part of my sanity. Now I'm going to reclaim it back by returning to the good old fashioned cat litter boxes.

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    4 out of 4 people said 'NO'

    Canada flag   Review came from Canada.
    79470

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    Catgenie 120 Rating: 3.8/5 (74 votes cast) [36 votes came from reviews] 39 reviews by users total.

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