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Canvas People Review + Feedback & Discussion

Canvas PeopleYou can write a review for Canvas People and also view its ratings and comments posted by others.

Read 18 Customer Reviews for Canvas People.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 8.65
How long did it take for you to get a reply from customer service? - 1 hours on average experienced by 1 person hour(s)

User-Submitted Reviews of Canvas People & Testimonials

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Posted by Kelly Ralston (3 years ago)

THE CANVAS PEOPLE= AWFUL, DO NOT ORDER FROM HERE

Worst company I have ever dealt with. Two weeks ago I placed an order, they never processed the order, never called or sent an email to tell me there was a problem. I have emailed SEVERAL times and can not get a resolution. They flat out lied and said they sent an email to tell me they were not processing my order. I asked for that email, which they are unable to produce. There is no telephone number to contact anyone there. I have asked for them to correct the issue and have my items overnighted. They refuse to take any responsibility or correct the issue. They STILL have not processed my order and they are just keeping my money. DO NOT ORDER FROM THIS PLACE. Just Terrible.

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1 out of 2 people said 'YES'

164220

Posted by Kelly (5 years ago)

Horrible customer service

Rude staff, horrible picture quality. When I contacted the company, the girl who worked there spoke to me as if I was an idiot and actually tried to argue with me. Seriously? Time to fire all of the idiots who work there that were like her but I have a feeling that is how everyone who works there treats their customers. Trashy employees, trashy company! Steer clear from them if you want a good experience and quality canvases!!

Bought: Canvas pictures

Order Date: 2013-07-02

Date Received: 2013-07-18

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What telephone number did you use to speak to someone. I can't get the 1 855 624 1111. Got an out of order or busy signal.

1 person said 'YES'

156520

Posted by Brittany (5 years ago)

Rude service, disrespectful

Rude, unhelpful, website issues, blames customers for their company issues, no communication

Bought: Canvas pictures

Order Date: 2013-05-27

Date Received: 2013-06-11

Pros:
  • None
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    1 person said 'YES'

    155670

    Posted by Kim (6 years ago)

    Beautiful canvas of my Grandchildren!

    I received this from my daughter for Xmas. It was amazing. It looked just like the photo, or better. It was 16x20. I've heard so many great things about Canvas People. I'm really pleased. I'm planning to do the same pic for my daughter, she loved it. Waiting for a special. I was surprised to hear some negative posts about quality of the canvas. Can't wait to get my next one!!

    Pros:
  • Great quality
  • clear picture. Beautiful colors.
  • Cons:
  • Not one!!!
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    3 out of 3 people said 'NO'

    149360

    Posted by Michelle (6 years ago)

    Very Satisfied

    I ordered a canvas using a photo I took with my phone and added my own effects to it. After reading the negative reviews, I was hesitant to spend any money with Canvas People. However, I had a coupon for a free canvas and just had to pay shipping, so I took the risk. I'm glad I did. The canvas looks exactly like the photo, and the colors came out great. The entire process was very quick as well. The canvas was delivered only 8 days after I ordered it. I would definitely use Canvas People again, but only if I had another coupon. Their quality is great, but I've seen other places that have lower prices (although I haven't tried anywhere else to see how the quality compares). Overall, I love the canvas, and I get compliments on it from everyone that sees it.

    Pros:
  • Great quality
  • Easy to order
  • Fast delivery
  • Cons:
  • Price is high without coupon
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    2 out of 2 people said 'NO'

    143550

    Posted by Sheryl (6 years ago)

    Overcharged me too!

    I should have read the reviews. I used a coupon online and although it was accepted online, they didn't honor it when they charged my card.

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    141780

    Posted by jaejae (6 years ago)

    Poor Quality

    I had no idea I had to put my canvas photos/frames together myself. It all came to me in pieces. Very disappointed. I spent a lot of money and now I have a arts and crafts project to try and perfect.

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    8 out of 9 people said 'YES'

    138240

    Posted by Pushpinder (6 years ago)

    Canvas Frame

    I recently purchased a framed 8x10 canvas. The cost of frame was $18.95. The frame makes the canvas look dull. I plan to purchase a more suitable frame from one of the local stores. I asked Canvas people if I can return the frame; they have declined to take it back or make a refund. There are not many examples of good internet businesses where a quality and complete satisfaction is not guaranteed. I want to alert all those who plan to have their canvases framed, assure yourself that this is the kind of frame you want as canvaspeople will not take it back.

    Pros:
  • Timely
  • Cons:
  • customer satisfaction
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    3 out of 3 people said 'YES'

    137530

    Posted by Lynn (7 years ago)

    Nice promo, ok quality image but...

    Took advantage of a free 8 x 10 promo (only paid shipping) and while the image transferred to ok quality, the product itself...wrapping of the canvas to the wooden frame its mounted on to is very sloppy job. Would not use their service again. I belong to Costco and they make great quality canvas prints!

    Pros:
  • price
  • special offer
  • picture quality
  • Cons:
  • attachment of the wrapped canvas was sloppy.
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    4 out of 4 people said 'YES'

    132500

    Posted by Michelle J. (7 years ago)

    poor service/ bad canvas

    I ordered a canvas for my parents 50th wedding anniversary. It arrived a month later, 8 days AFTER the party. I called and left a message - no response. I emailed - no response. Not until my order shipped did I receive an email apologizing for the delay - my canvas had to be redone. This "had to redone" also occurred with my first Canvas People order in dec. 2010, but I didn't mind since it was just for me. Does every canvas have to be redone - or is this an excuse for their recurring delays? I think the latter. After I received the canvas, it looked terrible - washed out, can't see the people, etc. The canvas people should have contacted me to request an alternative photo, or make some sort of other arrangement because it was really bad. I asked for a refund, but I was told to submit another photo and pay shipping and handling on the new canvas! What - is that the 100% satisfaction guarantee? I have formally requested a refund using their form. My other option is to file a dispute with VISA, but we'll see what happens. I'll post the resolution.

    -Michelle J. Chesapeake, VA order # 135073

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    9 out of 9 people said 'YES'

    126000

    Posted by Krejaton (7 years ago)

    I bought a canvas from them recently and I got it back. Great quality canvas, just too bad IT IS NOT OF THE PICTURE I SENT THEM!!!

    Just try getting through to their customer service as it is "a message only line".

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    6 out of 7 people said 'YES'

    121820

    Posted by Kelly (7 years ago)

    I ordered an 8 x 10 print weeks ago, and have not received it. I was overcharged on my debit card. All attempts to reach a representative by phone on all number options reach voicemail. On leaving messages, I receive no return call. I got an email last week saying my item was shipped, but when I track the package, FedEx has no record of it! I called FedEx, and used both the order number and the tracking number. FedEx has no record of Either! This is a scam, and if I don't get print or a refund this week, I will be contacting the attorney general in both NY and my own state, and would encourage anyone alse with the same issue to do the same! BEWARE! I have received nothing for my payment and been overcharged!

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    3 out of 3 people said 'YES'

    118480

    Posted by Dawn (7 years ago)

    I ordered my canvas over a week ago...whenever I check my status it says it has been sent to processing. There is no way to contact a "live" person in customer service. I will not order from them again. On a side note, I order basically the same thing from Shutterfly on the same day and received it 2 days later...I will order from Shutterfly from now on. Buyer Beware!

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    6 out of 6 people said 'YES'

    118010

    Posted by Felicia (8 years ago)

    I had a great experience with Canvas People. My son is an artist. I had one of his sketches put on canvas. It came out wonderfully. The colors were vivid and there were no imperfections in the canvas. Shipment was fast. No problems whatsoever. I'll definitely purchase from them again!

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    107850

    Posted by Shannon (8 years ago)

    Just an update from my last posting. Patt in custoimer service was prompt in researching the issue and getting back to me. Within 48 hours of my initial compaint they submitted a new order to be designed and sent to me at no cost. I am very impressed and pleased.

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    3 out of 4 people said 'YES'

    73020

    Posted by NewCustomer (9 years ago)

    I ordered from this company but never received a receipt with the purcahse and they don't have a phone number listed and they charged me three times the amount while their website said they couldn't process the order.

    They only respond with an automated e-mail when people complain.

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    3 out of 3 people said 'YES'

    48180

    Posted by Dawn (9 years ago)

    I have ordered from this company in the past. One canvas had a defect in the printing. I notified the company by email, got a prompt response, and was sent a replacement canvas. In addition, I got to keep the defected canvas (it was only noticable if you looked closely..I gave it to my mother-in-law). I had a good experience with this company.

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    1 person said 'NO'

    45620

    Posted by Amber (9 years ago)

    I ordered a canvas almost a month ago and still have not recieved my order. I have tried to call the company several times, only to be promted to leave a message and never recieve a call back. I have left several emails through the customer care link on the website and never get a reply. I will never be ordering from this company again.

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    2 out of 2 people said 'YES'

    42820

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    Canvas People Rating: 2.8/5 (46 votes cast) [15 votes came from reviews] 18 reviews by users total.

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