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CanadianTire.ca Review + Feedback & Discussion

CanadianTire.caYou can write a review for CanadianTire.ca and also view its ratings and comments posted by others.

Read 362 Customer Reviews for CanadianTire.ca.

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User-Submitted Reviews of CanadianTire.ca & Testimonials

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Posted by noel (6 years ago)

Dangerous Service

Took my in to get the tires rotated and one of the front tires lug nuts was on hand tight good thing I checked otherwise my family could have been badly hurt. The attitude of the service manager when I informed him about the issue was we will check your car and see if there was any damage. I really do not think he cared that we could have be badly hurt or killed if the tire had come off, is if you are willing to take you families safety and put it in danger get your car serviced at Canadian tire otherwise please stay away from this company there are dangerous to the you and everyone on the road.

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129720

Posted by Dee (7 years ago)

lack of employees

for the woodstock candian tire store: Very upset that after going in and asking for an appointment then told when I went in for that day that the e- test could not be done because no one was ther to do it.I know that times are hard for wages but steady hrs for this would be good then a person would know.My rating is low but not for the manager of the service dept. he can only work with what he is given.

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124980

Posted by Ann Robins (9 years ago)

While visiting the Upper James Hamilton Location was helped "big time" by the young man behing the parts counter. I was doing a first time oil change on my Honda Shadow 600 and he not only looked up the oil and filter needed, but he took me to the location and pointed them out to me.

The next visit was same store for my husband's 650 Yami and the other young man was almost of no help at all. I suggest they have training sessions without the "pep" rallies that WalMart and Home Depot have. It's called the "American Way"

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9930

Posted by Judi Groeneweg (9 years ago)

I enjoy shopping at Canadian Tire, first because it is Canadian,but also because I like the prices and selection. The self-checkout is great too! Thanks

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8020

Posted by JOYCE LEE (9 years ago)

We have been dedicated Canadian Shoppers for over 50 years. Today you are giving so very little in Canadian Tire Money or on the Card that it hardly seems worthwhile. Also your store, particularly in Newmarket is so big and poorly laid out (in our opinion) that it makes it difficult to find things. When shelving was put in straighter lines and your inside store flyer had the location of the item we wanted things were much easier. Thanks for listening and asking our opinion.

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6980

Posted by terry morrison (5 years ago)

Canadian tire tools

Most of the tools canadian tire purchase under the mastercraft brake seem to be juck. I had to return 3 compressors which used very little,3 mastercraft drills used very little warranty running out on most tools. Talked to local manager and replaced last one. Seem to be of poor Quality if you want to use more then once.Local store did what they needed to help. Great bunch

Pros:
  • close to shop
    carry alot of goods
  • Cons:
  • not big enought
    too cluttered
    junk tools
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    Canada flag   Review came from Canada.
    144140

    Posted by guest (7 years ago)

    Canadian Tire 777 Upper James, Hamilton, - worst place to shop - scary place

    This is a discussion on Canadian Tire 777 Upper James, Hamilton, - worst place to shop - scary place within the Canadian Tire 777 Upper James St, Hamilton, ON forum, part of the Ontario category; The worst place to shop. Poor customer service. Ignorant owner, Ignorant managers. Risky place to shop. Homicide detectives are investigating ...

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    Canada flag   Review came from Canada.
    107390

    Posted by Chris C. (7 years ago)

    Although I have always been happy with the service at the store level, I am appalled at the deliberate manipulation of the truth in its user reviews.

    I have purchased a few items that had glowing reviews on this web site that turned out to be utter garbage (shelter logic garage in a box that collapsed under less than 30cm of snow, defective telescope twice replaced, twice bad and not a bad review, among others).

    I have written reviews about items I purcahsed, and guess what? The only ones that appeared were those that said something like "Great product, works flawlessly"

    If you come to canadiantire.ca website to read more about an item before buying it, do yourself a favour and look for user reviews somewhere else. canadiantire.ca only keeps the reviews its deems appropriate: those who are blushingly favourable (and often useless in terms of actual user experience) or crudely negative (included to trick a reader into dismissing it).

    IMO, this is blatant misrepresentation and should be prosecuted as such by existing consumer protection laws.

    For this reason, this website deserves a rating of 0, for its deceptive practices, not even the 1 that is the lowest rating available here.

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    106310

    Posted by Sandra M (7 years ago)

    On July 26 2010 I purchased an item at Canadian Tire Woodstock, On. I misplaced my receipt on finding the product does not do what the advertisment on the box says it does and found I was unhappy with the product I decided to return it, the associate at the returns desk informed me the product has no warranty and therefore cannot return it, I said there is nothing wrong with the product as in defects it just doesn't do what it advertised that it does, she said no return, I asked to double check she called the dept manager to come to the desk, she called her saying she was too busy to come and said no refund. I asked the associate for a customer comment card she said we don't have any, I said I'm sure you do so she then walked over to a drawer and found one for me. I have been in the retail business for 30yrs. now and have never heard of such a policy as this especially in this day and age when customer loyalty is of utmost importance. On average one lost customer equals potential loss of $12,000.00 lifetime shopping.... they tell 10 friends and they tell 10 friends and so on and so on you do the math...

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    1 out of 2 people said 'YES'

    Canada flag   Review came from Canada.
    85010

    Posted by Chris C. (8 years ago)

    Over the past 40 years shopping at Canadian Tire stores in my area north of Montreal, Canada, considering the nonexistent floor service and high prices for the quality, I have always been treated honorably when something went wrong. Unfortunately, the same cannot be said about Canadian Tire's website, canadiantire.ca!

    Hiding under the pretense of presenting useful information, the user reviews are actually manipulated by the website censors to present an impression of fact when in reality, fact based criticism of poor product quality is never published, under the pretense of political correctness.

    In fact, the manipulation goes so far as to include a few easily dismissed, poorly written negative reviews here and there for good measure to distract from the suspicious number of gusher reviews, most of which appear to have been written by users who have just opened the package and have never really tested the product in any real world situation.

    This devious practice should be strongly condemned as it intentionally fools consumers into believing what they read is fact, when it only represents a side of reality that the canadiantire.ca censors allow you to see.

    So don't be fooled, take the user reviews under strong advisement! And if you have anything to say about a product and wish to submit it... You've been warned!

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    1 out of 2 people said 'YES'

    51280

    Posted by ajay (8 years ago)

    i purchased full set of tires for my mini van in Sept/2005, one of the tire has tennis ball bubble popping out from side wall, the store will not repair unless i have receipt, have misplaced receipt but went to store with my visa bill showing that i did purchase from here, but not enough proof, but will repair nail repair under warranty, have done that couple time, the store i purchased from is closed,so they do not have no records.if they advertised coast to coast you are covered , i do not think that people will be running around with all receipts in vehicle.

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    Canada flag   Review came from Canada.
    40030

    Posted by Herbie (9 years ago)

    Lately I have had very bad satisfaction with Canadian tire products. It generally not the products but rather the Canadian Tire attitude

    The Staff while polite are jammed with a policy

    of no receipt No Return and no alternatives offered.

    One has to be on their guard when buying a variety

    of items. Personally I prefer a store that I can make a purchase and feel that I can return the Item,

    without a receipt if the item is in someway not satisfactory,so now I avoid making any purchases

    at Canadian Tire stores

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    Canada flag   Review came from Canada.
    32590

    Posted by vijay chowdhry (9 years ago)

    Dear Sir,I Was at Canadian Tire Location No# 326

    3516 8th ave NE.I Bought a Trampolin For my son When i was Paying For It on the cash counter,Cashier Name (SUNITA) a East Indian Lady,She Was SO Rude to me and She Missguide Me.She said in very cursing Language,Why u are Buying this Bloody Thing? Children they get Broken Bones,Broken Jaws, Broken Teeth,and Sometimes They even DIE,She Made me very Upset.Im Very Disspointed BY her Unprofessional Advise and Attitude,and ruined my Whole day.Im Wondering How ur Company can Improve ur Sale By Having This Kind Of Staff. Thanx anyways

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    Canadian Tire Calgary Marlborough telling to me in store credit can expire. Lady name Ashley i return Merchandise at store location 3516 8 AV NE.Calgary Yes they wrote on Voucher expires date they treat customers not right.I lost 105.00$ over and i am very upset. i advise customers with the service in Canadian tire northeast

    Canada flag   Review came from Canada.
    23680

    Posted by 777 reviewer (9 years ago)

    Canadian Tire at at 777 Upper James, Hamilton, treating its customers with no respect. I am not shopping there anymore. More than two years ago I seen when the security falsely arrested one customer and the stores management did not take any responsibility for the the security guard's action. It was very disturbing. I hope that the latest police investigation, as per the Spectator, will bring justice for everybody.

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    Canada flag   Review came from Canada.
    19440

    Posted by mike goph (9 years ago)

    Wow the upper Gage Canadian Tire has awesome parts service and friendly staff

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    Canada flag   Review came from Canada.
    19420

    Posted by carmen ranger (9 years ago)

    I WAS RECENTLY IN YOUR PEMBROKESTORE TO RETURN A BATTERY THAT WAS UNDER WARRANTY I WAS SUPRISED WITH YOUR SUPERVISER WHO SAID THAT I NEEDED THE WARRANTY PAPER I WENT HOME GOT THE WARRANTY RETURNED THEN TOLD ME ALL I NEEDED WAS THE RECIPTi

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    Canada flag   Review came from Canada.
    17600

    Posted by undercover (9 years ago)

    Canadian Tire at 777 Upper James, Hamilton - I see and hear horror stories. The owner or the management is crazy. They are under investigation because killing their own customers read the thespec (Hamilton Spectator) June/July 2008. I also heard that they are arresting innocent people and treating them like criminals. Do not go there.

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    Canada flag   Review came from Canada.
    17310

    Posted by gary beeso (9 years ago)

    placed an order that consisted of two saws a flash light and a drill i charged. the past month i purchased a black and decker kit he battery several times and the battery went dead after i cut two pcs of wood 2 by 4. battery dead now there is a two years warranty on the kit so today i went to the store in milton on steels avenue. i drove from acton so i went to the return desk and talked to the lady i don't know her name but she was short and on the little heavy side so i told her my story and told her i used my canadian tire credit card for the purchase and she told me she not taking it back because i lost the receipt so i told her i paid on my canadian tire card and her reply was i don't care how you payed for it. i said mrs can i please get this straightened out please cause i drove from acton and her reply was i drive it twice everyday anyway she wouldn't help me out so i brought it home with me i would like to tell you having people working for you with that attitude you sure loose your customers i have been buying a lot of tools from canadian tire but after the day i will not be shopping at canadian tire again. when i do shop at the store i treat all the cashiers with all my respect and i respect the same back buy after the day i'm ashamed of the lady who made me so upset even the two couples were ahead of me said there no need of that attitude from an employer to talk to me like a peace of dirt. she screamed at me saying you're not returning it and i don't care where you drove from please listen i'm so upset that i had to come home and go to bed. sorry but i'm a very depressed person and what happened today there was no need please send this e-mail to the lady on returns and let her read this letter and she can go home and think about what she did to me. down and out take care and have a wonderful day fr garry beeso acton ontario l7j2v1 ph 519-853-0397 take care

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    Canada flag   Review came from Canada.
    16100

    Posted by Tom Lee (9 years ago)

    Saturday December 06, 2008, I went to the store located in Dartmouth Crossing, Dartmouth, NS. There are only three shopping Saturdays to go before Christmas so the store will be busy and I expected that. I was at the store due to shortages of the product in other stores and this was the closest store to my home that had the product that I required. I found the product and a proceeded to the full check out lines. I waited ten minutes in line and as I was going to be the next customer to check out the cashier closed the cash. This store has staggered check out lines and there was a line up of other customers behind me who were waiting to pay for their purchases. There were two cashes closing at the same time and instead of having someone tell the customers and stopping them from waiting in line, we were left standing and having to get into the other long lines and were told by the cashiers in not friendly tones that they were off and going home. Who manages this store and what are they going to do when the recession hits fully and they need peoples money to survive, will customer care come back because it certainly was not there today. I am at this point on the verge of ripping up my Canadian tire credit card and never shopping there again. Walmart is next door and I am sure they would be only to happy to have my business. So Canadian Tire in Dartmouth Crossing, Dartmouth, Nova Scotia, you have lost my business and I will pass my story along and I am sure the customer who left his items and went out will also tell others of the customer service experience he received at this store.

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    Canada flag   Review came from Canada.
    15790

    Posted by Angie (9 years ago)

    Canadian Tire are a bunch of scammers! I recently bought a drill as a gift for someone. As I was about to wrap it I noticed that it looked like it had been opened previously, and when I opened the box it definitely looked like it had been opened and possibly used. I went back to the store to exchange it for an unopened one, but they wouldn't let me return it as their policy says it must be unused and they said it looked used. I tried to explain that I hadn't used it at all and that's how I got it, but to no avail. What a bunch of crooks! I'm never shopping there again!

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    Canada flag   Review came from Canada.
    14600

    Posted by Justin (9 years ago)

    Yes I Was Look At A Newspaper Today And It Realy Supired Me About Candain Tire Was To Sale Grocerys So Can Help Me Out

    Thanks

    Justin Pearce

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    Canada flag   Review came from Canada.
    13760

    Posted by Alkan Mehmet (9 years ago)

    I have been a Canadian Tire Customer since they were on King Street in Kitchener more then 35 years ago.The Store improved her self in every way in services,on products,values,qualities,in warranties,

    I do almost all my shoppings at Weber Street Store all the old timers working there knows me and the new comers too.They are very kind and have smiling faces all the times.I give 5 points rating to them.

    Alkan Mehmet

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    Canada flag   Review came from Canada.
    13680

    Posted by Janet K (9 years ago)

    I feel that the help you get at our Canadian tire store is fantastic. Thanks for a great job. Well done.

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    Canada flag   Review came from Canada.
    12610

    Posted by Karen P (9 years ago)

    I enjoy shopping at Canadian Tire,great prices and friendly and helpful staff.I always look forward to the weekly flyer.

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    Canada flag   Review came from Canada.
    12260

    Posted by Rod Arsenault (9 years ago)

    I like working with wood as a hobbie and find the majority of power tools purchsed from Canadiantire, tablesaw, cordless drill, bench grinder, rotary tool, disc sander etc. are a good value for the money. They are certainly durable enough for the hobbiest, but not mass production, lets be fair.

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    Canada flag   Review came from Canada.
    12250

    Posted by raymond bastarache (9 years ago)

    I bought a folding table ,great sale price.I found one, where, were plenty.Hardly ever need a rain check. That is what I like about our canadian tire store. I believe before the sale, they stock up...hurray ,for lots of warehouse space.,and a cool manager who is on the ball.

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    Canada flag   Review came from Canada.
    12100

    Posted by Edwardo Officia (9 years ago)

    Last week I bought a CTC meter kit Part# 52-0064-4 based on good results with this type of Voltmeter before. Now it has become almost useless because the numbers and lettering indicating functions and ranges are far too small and the red/white colours do not provide good contrast. The needle nose pliers seem to be quite well made but the wire stripper/cutter tool is almost unusable due to its small size and awkward configuration. All in all the kit is not one of your better deals, especially the meter whose proven technology is wasted by phony looking tiny numerals & letters.

    Yours Sincerely

    Dr. Edwardo Officia

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    Canada flag   Review came from Canada.
    12090

    Posted by julien_49@msn.com (9 years ago)

    when I need tools for my house , the first place I check is your advertizing I receive each week, and most of the time I find what I need.

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    Canada flag   Review came from Canada.
    11860

    Posted by Ernie Shemeluk (9 years ago)

    good selection of merchandise, pricing on line with other retail outlets, do have weekly sales with resonable prices.

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    Canada flag   Review came from Canada.
    11840

    Posted by Maureen (9 years ago)

    Canadian Tire gives good customer service.

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    Canada flag   Review came from Canada.
    11820

    Posted by sandra armbruster (9 years ago)

    overall satisfied some products are a bit cheap service has been ok but sometimes hard to find help when you need it

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    Canada flag   Review came from Canada.
    11750

    Posted by mario albert (9 years ago)

    always great and friendly service mario albert new glasgow,nova scotia

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    Canada flag   Review came from Canada.
    11740

    Posted by sally (9 years ago)

    Great fun store.I have bought many good items on sale and value the fact that this is still (I think) a Canadian business.

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    Canada flag   Review came from Canada.
    11730

    Posted by HAROLD WILSON (9 years ago)

    I ALWAYS TAKE MY CAR INTO CANADIAN TIREAND GET GOOD SERVICE AND I ALSO BUY MY TIRES THERE AND HAVE NEVER HAD ANY COMPLAINTS REGARDING THEM. I deal at the store in SQUAMISH, BC

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    Canada flag   Review came from Canada.
    11720

    Posted by sat atwal (9 years ago)

    I give 4.5 stars.Canadian Tire got all the items, I need for my car, truck and stuff for the home.

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    Canada flag   Review came from Canada.
    11710

    Posted by marie girouard bouctouche n.b (9 years ago)

    Every week I wait for the flyer to see what't on speacial, they always have great sales.

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    Canada flag   Review came from Canada.
    11670

    Posted by erick larocque (9 years ago)

    very long wait at the cash. the new way the cashier are display is no good. car part clerk is not an expert.

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    Canada flag   Review came from Canada.
    11640

    Posted by Linda Smeaton (9 years ago)

    i bought . Escort Twin bed. i have used it a few times and have found it a super sleep and easy to put up. i bought it to use when assisting in the Emergency Social Service, functions and sleep overs. first i used it at the child care course, which was an overnight event. then we had a two and a half day conference at the Saanich fairgrounds. we slept in a big room, to get us used to group lodging. i found that all three sleeps i had were comfortable, except for the snorers. the bed was more than i expected it to be. i bought the foot pump also. it worked well and took me between 10 and 20 minutes to get enough air in the mattress. THANK YOU FOR OFFERING THESE PRODUCTS. i can not get off or sleep on the ground so needed the stand below the mattress. i hope to go camping with it too. though i have not had time yet to go. both are 5 star products .

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    Canada flag   Review came from Canada.
    11630

    Posted by Rick Govers (9 years ago)

    I recently purchased an 18 volt power exchange hammer drill which appeared to be defective after the first charge. It was no problem to return it for a replacement, this one works great. It does better than the Milwaukee I had before this one and it is half the price.

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    Canada flag   Review came from Canada.
    11620

    Posted by ANDREW LEE (9 years ago)

    I am a regular shopper at canadian tire in orillia,

    the people are very friendly when you can find them if you need help most times you can"t find anyone the specials are great if and when there is any stock i try to get to c.t.store if at all possable

    and get what ever i need without hassel

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    Canada flag   Review came from Canada.
    11610

    Posted by Rebecca Smith (9 years ago)

    I am very happy with the service I received from canadian tire in New Minas, NS and in Moncton, NB. I purchased 4 winter tires and was having some trouble with one and they were happy to fix it for me.

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    Canada flag   Review came from Canada.
    11590

    Posted by raymond bastarache (9 years ago)

    getting phone transfers to auto- parts are often long waits....but the staff are very friendly.

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    Canada flag   Review came from Canada.
    11580

    Posted by Linda Crocco (9 years ago)

    I have shopped at Canadian Tire for over 35 years. I have purchased everything from plants, paint, toys, automotive supplies, houswares and tools. Even when I'm at Canadian Tire and have come to pick up an item such as laundry detergernt, I always find something I have wanted or needed to get that is on sale or catches my eye. I have never had any problem in returning an item. The sales people go out of their way to help me and unlike other stores, I can always find a representative to help me. I'm sure I will be a substantial customer for years to comer.

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    Canada flag   Review came from Canada.
    11570

    Posted by ann robins (9 years ago)

    Like to get my gas at the Wayne Gretzke location of Canadain Tireand go out of my way, however, just recently have found that Pioneer is always 4 cents cheaper and it's right on my way to and from work. This seems to be in the last 2 weeks (quite a difference)

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    Canada flag   Review came from Canada.
    11560

    Posted by hayward sturgeon (9 years ago)

    we always find good bargins at candian tire

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    Canada flag   Review came from Canada.
    11540

    Posted by sharlene von hollen (9 years ago)

    we have shopped at Canadian Tire for years and have always found the prices to be comparable or better than others. The store in Surrrey could use some help in their display shelves, they are usually messy.

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    Canada flag   Review came from Canada.
    11530

    Posted by elenore (9 years ago)

    We have shopped Can. Tire for lots of years, the common remark here is "if Can. Tire doesn't have it, noone does". We recently bought a specially priced Brita water jug and with the scratch ticket that we got in the flyer, we got a really good deal. Its always nice to get a deal!!!As far as service at our store, there is a shortage of labor in our community at the moment and the service leaves a little to be desired but not entirely the stores fault.

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    Canada flag   Review came from Canada.
    11520

    Posted by Carol Hiebert (9 years ago)

    We always find a bargain at Canadian Tire, and then pay for it with our Canadian Tire money, truly a Canadian deal.

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    Canada flag   Review came from Canada.
    11500

    Posted by Paul Lamotte (9 years ago)

    I shop at the Canadian Tire Store in Selkirk, Mb

    Advertised products are most always available and the staff are quick to assist. Returns are never a problem. A great store!

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    Canada flag   Review came from Canada.
    11490

    Posted by Bill Greeley (9 years ago)

    I find that canadian tire has reel good buys

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    Canada flag   Review came from Canada.
    11480

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