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Coupons/Deals  ·  New Promo Codes/Coupons  · September 1, 2014

Boston Proper Reviews 8 Feedbacks & Discussions

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Read 8 Customer Reviews for Boston Proper.

BostonProper.com reviews and customer testimonials
Boston Proper offers clothing and apparel for women.

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User-Submitted Reviews of Boston Proper & Testimonials

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Posted by Shery (1½ year ago)

Boston Proper Rip Off

This company rips off customers on a daily basis and from the reports of previous employees, they find it funny and the upper management could care less. They will string you along until you just give up. File a complaint with the FTC at www.ftc.gov and see if they can put a stop to this outrageous behavior.

Pros:
  • none
  • Cons:
  • merchandise looks good but is really cheap. Customer service is non-existent.
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    148550

    Posted by Atlanta, GA (3½ years ago)

    Thank you for all reviews. I was about to spend $200.00: a flip-flop and a dress but the shipping charge was very unreasonnable along with return policy.

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    119720

    Posted by Linda (1½ year ago)

    Watch the Shipping

    I just made a purchase from Boston Proper and when checking out took the standard shipping rate of $12.95. When I got my confirmation of the order, I saw that they charged me $16.95. I have called and confronted them about this, they apologized and said they would refund the shipping. We'll see....

    Pros:
  • Good Prices
  • Cons:
  • Have to watch your charges
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    147950

    Posted by Janet R (5 years ago)

    I mistakenly made a relatively large purchase because the clothes looked great. I was so excited to find a company that carried nice clothing that wasn't too overpriced (staying within the sale/clearance items) When they finally arrived about 2 to 3 weeks absolutely none of them fit properly and the quality was NOT worth the regular price they had been listed to sell for. Of course the catch was that for me to return them I would have to pay for the return shipping something that i did take into consideration before ordering. However i figured how bad could they be, and I guess that question has been answered. BAD. Needless to say i shall NEVER purchase a thing from this company.

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    40580

    Posted by Carolyn (2½ years ago)

    Unauthorized charges

    First time Boston Proper and now the last. Recently found a coupon code online for $20 off purchases of $20 or more. Seeing this as a great deal, I decided to maximize my savings and split my order into two. The promo code was accepted and I received confirmation of my total charges. I didn't experience any shipping issues as I have read from other consumers, however, I was disappointed to later learn that the credits didn't apply to any of my orders and I was charged for the full price. In my opinion, if the code was going to be rejected, I should have been made aware of it at the time of purchase or at the very minimum a courtesy call could have been made prior to the order being shipped. This is an extremely unethical business practice and I discourage anyone from doing business with them. They have poor customer service and if you've had the displeasure of speaking to any of their reps, you're spoken down to and told that if you don't like their practice, then not to order from them. Wow. Don't know how they are still in business.

    Pros:
  • Nice products
  • good quality
  • Cons:
  • The price on your confirmation statement upon checkout when using a promo code is not the same price you are charged on your credit card which is actually the full price before discounts.
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    139660

    Posted by Unhappy (1½ year ago)

    Boston Proper - Horrible customer service

    Poor customer service, poor shipping, poor response to their errors at your expense

    Bought:
    Tunic, jeans, tank top
    Order Date:
    2013-05-20
    Pros:
  • None
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    155200

    Posted by Lisa (3½ years ago)

    I ordered from Boston Proper recieved confirmation and spent 30 dollars on shipping for it to get to me in 2 days. 8 days has passed and I cannot understand why I have not recieved anything in the mail especially after paying extra. I call only to talk to a rude help customer representative who acts like she bothered I called to get help. I find out that my order has been cancelled because they has a policy where they "confirm" your credit card information over the phone. I recieved no phone call, no email NOTHING and then my order is cancelled and I am unaware. I would not be as upset if the customer help had been more helpful and proffesional but I have NEVER had to confirm anything over the phone for an order. Boston Proper will not recieve my business. I cancelled the entire 100 dollar order!

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    100620

    Posted by Jackie (5½ years ago)

    I like the clothes from Boston Proper, but have now had 3 negative experiences with them out of 5 times purchasing dresses. The first time I ordered a dress in a 6, they sent a 2, I sent it back for the correct size, and they ONCE AGAIN sent a 2. When I tried to call to have the problem corrected they informed me that the dress was no longer available in a size 6. They did not offer to compensate me. Then, they charged my credit card as well as my husbands credit card (which was completley unauthorized) for the same dress. Getting them to reverse that charge was like pulling teeth and took 3-4 hours of haggling through customer service/management. I will not be buying again, it is too much hassle, and although the clothes are pretty, they are overpriced.

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    21760

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    Boston Proper Rating: 2.0/5 (18 votes cast) [4 votes came from reviews] 8 reviews by users total.

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