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Borders.com Review + Feedback & Discussion

Borders.comYou can write a review for Borders.com and also view its ratings and comments posted by others.

Read 19 Customer Reviews for Borders.com.

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User-Submitted Reviews of Borders.com & Testimonials

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Posted by Charla W. (8 years ago)

I have never experienced worse customer service than with Borders.com. Returned 4 books after they had arrived damaged (improper packaging). Nearly two months later only two of the books had been processed for return. Even though they were sent back in a single box two books had apparently become "lost." After numerous calls and emails to Borders.com customer service, it was determined that the warehouse had the other two books--they just hadn't been processed (I guess that's a smart way to avoid refunding money). Weeks after that, I still haven't received any of my money back. I'm at a loss for what to do. My emails go unanswered and customer service can't seem to actually refund my money. It's been three months since I placed my order. I WILL NEVER SHOP AT BORDERS.COM OR A BORDERS STORE AGAIN.

Order #: ....7403

Order date: 11/14/10

State: IN

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111850

Posted by M. Weber (8 years ago)

While the coupons and promotions offered by Borders are great - I won't use them unless I have time to go into a store. Their website is incredibly slow and times out all the time. They emailed me my tracking number, which as of today (11-19) still shows as initiated but not even picked up? I called their customer service and that was NO help. If you're shopping online, don't waste your time with Borders. I will never shop online with them again.

Order #: 29465313

Order Date: 11/18/2010

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99870

Posted by W.C.Marckhoff (8 years ago)

Always an ample supply of good books.Good prices and excellent service

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80120

Posted by PATTY (8 years ago)

0279-0628-1002-4299

I LOVE BORDERS!! YOUR STAFF IS ALWAYS EAGER TO HELP IN ANYWAY POSSIBLE. I FIND YOU TO HAVE THE BEST PRICES AROUND AND THE COUPONS HELP OUT A GREAT DEAL!! ESPECIALLY WHEN YOU HAVE TO TRAVEL 50 MILES TO GET THERE, EVERY LITTLE DISCOUNT HELPS OUT. YOU STORE ARE CLEAN AND THE BATHROOMS ARE ALWAYS SPOTLESS. I WISH THAT THERE WAS A STORE CLOSER TO COCOA BEACH. UNTIL THEN I WILL HAVE TO KEEP RUNNING TO ORLANDO. THANKS BORDERS!

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73780

Posted by Jim I. Martin (8 years ago)

I am very disappointed with the quantity and variety of CD's in all Borders stores.

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73760

Posted by Mary Catron (8 years ago)

I am a senior and I wish it was easier to see the items, book usually. I think the lighting cound be improved. I love shopping and always am able to find a good book.

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73030

Posted by Merry C. (8 years ago)

I found my shopping experience at Border's today very satisfying. The young lady helping me was very friendly, knowledgeable, and helpful. I will shop Borders again.

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72470

Posted by Marilync Connolly (9 years ago)

As always Borders has the best deals, staff fast and effecient. Borders has the best book deals.

My biggest problem is when I visit Borders I always end up spending more time than I should and I am always late for my next meeting, dinner or date. If friends or family want to find me they usually can find me at Borders. Great place.

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63790

Posted by JC Coble (9 years ago)

Borders is very easy to access for me. They usually have what I'm looking for and will always honor my coupon.

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62910

Posted by pat walz (9 years ago)

Clerks are courteous and full of information real good job! thanks.

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62170

Posted by Stephen (9 years ago)

I go to Border's almost everyday. I really enjoy your coffees and browsing for books.

I have purchased many great books at Borders.

The baristas and staff are very nice and friendly.

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62140

Posted by charlene bowen (9 years ago)

borders is the best-its the only bookstore i shop -good people & good prices

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61120

Posted by Emily Deisroth (9 years ago)

I purchased a $300 Sony Reader -- however the pocket version, which cost $200, was on sale, which was disheartening. Also, there were only two cashiers to wait on a long line of customers on a Friday night.

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60570

Posted by Teresa Mackay (9 years ago)

I was greeted when I walked in by a freindly employee and was asked if I needed any help. I told her no and she said if so I will be at the information desk feel free to ask if you do.

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58170

Posted by larea (9 years ago)

Ilike borders book store they have great customer service. they have great books to choose from.

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57490

Posted by Ron (9 years ago)

I like Borders book stores for there great selection of books and their great coffees.

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56530

Posted by Sally Peters (10 years ago)

Borders.com is an great site to shop for books at. Their navigation system is so easy to use with big web tab buttons for books, music, dvds, kids. They have a great rewards program for all their loyal customers and they have a neat feature of sending a book recommendation to a friend.

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18420

Posted by James S. (10 years ago)

I go to the borders out in westwood and they have always prolific speakers there. The selection is endless with books, dvds, music, and kids section. I have my borders reward cards, which I get online coupons, every time I purchased a product.

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18410

Posted by Fluffy (10 years ago)

I love borders. I can just kick back at their coffee stand and read the latest cosmo. They have a large music department too.

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18400

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Borders.com Rating: 3.3/5 (26 votes cast) [15 votes came from reviews] 19 reviews by users total.

Borders.com Review Ratings Distribution Chart
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