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Beauty Story Review + Feedback & Discussion

Beauty StoryYou can write a review for Beauty Story and also view its ratings and comments posted by others.

Read 5 Customer Reviews for Beauty Story.

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User-Submitted Reviews of Beauty Story & Testimonials

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Posted by Jennifer (7 years ago)

order # 58155

I made a purchase in January 18th 2011 for a Dermanew Acne rejuvenating kit. It claimed that my order will be shipped in 10-12 business days. I sent an email to the company In February 12th 2011 inquiring about the status of my order. CS claimed that they will send my order in a week. It is currently March. I have yet to receive my order.

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118380

Posted by N M Hughes (7 years ago)

****UPDATE TO PREVIOUS REVIEW****

I would like to retract my below complaint for order 58114- I have been in contact with Beautystory.com and have received a FULL and FAST refund for my products. They notified me that they were having shipping errors and difficulties retrieving customer emails- I will assume this was just a miscommunication between us both, and give them credit for the refund and previous experience of their quality products. Bottom Line- quality products, take your chances with the shipping.

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Posted by N M Hughes (7 years ago)

DO NOT BUY FROM THIS COMPANY!!! I purchased from this company on 1/16/11 (and was charged on this date order 58114), I was given an estimated ship date of 1/27/11. This date passed and no product-I contacted the company and was given one line:

Sorry, your products will ship next week. - That's it, no reasons for delay and no customer service rep name or anything. Well, it has now been a month-and still no products or refunds!!! I've contacted the company multiple times-and no responses!!! I have contacted the BBB and will be disputing the charges, any other suggestions would be appreciated. DO NOT PURCHASE FROM THIS COMPANY!

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Posted by frances Corwin (8 years ago)

Great Prices ! Great Selection ! Prompt Shipment !

Go to their site & see what they have to offer as far as value & selection . Changes daily , so check back often .

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Posted by Nicole Hughes (8 years ago)

I placed an order with beautystory.com (Order #57607) on 12/2/2010 I was assured through a confirmation email that my order would ship out 12/15/2010. Unfortunately after numerous emails on my part to check on why I never received my items...I was told BS would refund sipping to my card, NEVER happened. Finally I asked them to cancel my order and refund my money when it became apparent I wouldn't be receiving my order..I was assured once again to wait two to three days to receive credit on my card. NEVER happened. I am pissed STILL (haven't received a dime and today is 1/3/11). Bottom line do not order with them. Use hautelook.com, gilt.com, etc.

Also please see email sent from beautystory.com validating my claim. Thank you.

--- On Wed, 12/22/10, Customer Service Beauty Story <service@beautystory.com> wrote:

From: Customer Service Beauty Story <service@beautystory.com>

Subject: RE: My order (3RD EMAIL) respond please!

To: "'N.Hughes'" <nicoleh619@yahoo.com>

Date: Wednesday, December 22, 2010, 5:59 PM

Dear Nicole

Sorry for the delay. I have cancelled the order and have refunded you for it. Please wait 2 to 3 days for the credit to show up on your account.

Gilberto Bravo

Customer Service Team

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Beauty Story Rating: 2.4/5 (18 votes cast) [4 votes came from reviews] 5 reviews by users total.

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