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AutoTap Review + Feedback & Discussion

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Read 5 Customer Reviews for AutoTap.

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User-Submitted Reviews of AutoTap & Testimonials

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Posted by Mark (8 years ago)

works as promissed but confusing for me.

Have to manually add VIN numbers on all cars I have used on.

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113530

Posted by Mark R (8 years ago)

I have owned the AutoTap for about 5 years and purchased the enhanced Chrysler package with it. It is a fairly expensive tool so I wanted to make sure it would work with the current vehicles own so I called and they gave me the warm fuzzy feeling and I continued with the purchase. After getting it I loaded it up and connected it to my Dodge Ram Diesel 1999 truck they said it supported. I was looking at the parameters and noticed it was only the basic OBDII parameters. I contacted them and they said it didn't support the enhanced parameters for that vehicle. It would have been nice to know before I purchased the enhanced package because this was the main vehicle I wanted it for. I also owned a Dodge Durango 2001 also and it connected and showed the enhanced parameters so I decided I would keep it. Later I hooked it up to a Toyota Prius 2004 I owned. I thought it would be interesting to see what parameters it would show for it. It wouldn't connect to the vehicle. The software would give a crash report which I sent B&B the requested information and after contacting them several times (talked to Joe Ebner) to get a status they finally got the answer that the AutoTap does not support that vehicle. This is not good considering they advertise it supports the C.A.N. protocol. This has been very frustrating considering they didn't report any vehicles it didn't support at the time. I have also had numerous problems connecting it to different vehicles with the MIL on. The software would just crash. If I use a cheep OBDII scanner to read and clear the codes, it would connect then and function normally. That defeats the purpose of the AutoTap in the first place. I finally gave up on reporting the issues to them because they donít respond and donít put out software releases/patches very often. Over the years upgraded the software and flashed the device as B&B advised. There has only been 2 maybe 3 software updates, so they are very slow to fix bugs and release new versions. I am using their v3 hardware and 3.1 software and have used several different laptops and experienced the same crashes with them. In general it is an ok product. I am a very experienced PC technician with a strong automotive background. For the past 2 years I have been considering other PC based OBDII products to replace it. There are some good ones out there with more features such bi-directional controls used test fans, components, and properly bleed ABS brakes. Good luck on your OBDII scanning!

As per the requirements of posting this review:

Name: Mark R

Location: Apple Valley, CA

Order No: I don't have it anymore. Could supply serial #.

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5 out of 5 people said 'YES'

78460

Posted by Frank Davis (9 years ago)

Looks like a good program but will need to test it

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39820

Posted by Ashraf (10 years ago)

They are very thorough in answering my questions and are not pushy to sell more stuff I dont need.

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18840

Posted by Val T. (10 years ago)

I found AutoTap easy to use. When I use it it's connected to my HP notebook via USB. It's a little slow booting up, but overall it provides all the diagnostics info I need. It does help, however, to have the service manual for the vehicle you're using Autotap on, if you are going to be doing detailed troubleshooting.

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Autotap Rating: 3.0/5 (24 votes cast) [2 votes came from reviews] 5 reviews by users total.

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