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Ascentive Software Review + Feedback & Discussion

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Read 22 Customer Reviews for Ascentive Software.

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User-Submitted Reviews of Ascentive Software & Testimonials

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Posted by Gary Zacny (3 years ago)

Ascentive Bogus Subscription Billing

I regrettably purchased PC Scan Pro. They company wants to bill me on an annual basis for a subscription I did NOT order. I tried to cancel, with a web site and 1-800 phone number, but the firm has a system designed to stymie customer complaints. It should be called PC Scam Software.

Bought: PC Scan Pro

Order Date: 2014-04-16

Date Received: 2014-04-16

Pros:
  • None
  • Cons:
  • Bogus billing for subscription
  • ineffective software

  • Customer Contacted Ascentive Software Via:
    (800) 283-8451

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    163830

    Posted by nick roberts (7 years ago)

    i agree completly with allmost everything said here, i also got this stuff back in may last year and had my laptop slow to a grind and become very unstable, i tried to remove it but it simply wouldnt let me giving me "serious system errors" everytime i tried, in the end i just stopped using it after a while but sadly id gone past the trial period so i just bit the bullet and wore the loss (about $200 in all) and assumed that was it.. well, for some reason i looked it up again to see the problems others were having with this software and ended up on this site.. anyway, with this terrible fear of what id been reading about re-newals that hadnt been asked for, i paniced, jumped onto their website armed with my order numbers sent to me via my original email from them and fired off a firey what i thort initially was an email, only to discover it was infact a chat with an individual tech guy, here comes the good bit, he requested the last 6 digits of the card i used to purchase the software and the order number, put me on "hold" for a cpl mins and then confirmed that everything was cancelled and i would not be billed in the future, bam, easy as that, he also sent me a confirmation email confirming this, so to anyone else out there who has this software and is worried about being billed again etc, do what i did, it was quick and amazingy easy with nobody trying to talk me out of it or making me feel awkward, so to their credit on customer suport im giving them a 10/10 as for as the products go, sadly 1/10, i hope this helps someone out!

    Sydney Nsw Australia

    Order Reference Number: 2700107967

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    Australia flag   Review came from Australia.
    113560

    Posted by Anthony (7 years ago)

    Their software looks good, but does not perform as advertised. The technical support is terrible. They are very good at apologizing, but incompetent when it come to solving problems. I have not been able to log onto the website since installation, and they cannot either. It has been a week, and they do not know how to fix the problem. They are balking at a refund, and they admit that they do not know what is going on. They do not want to set up a new account either, although they admit this would most likely work. For the first 3 days, they insisted that it was my computer, not their server. I am an IT professional, and I own 5 computers/laptops, all running different operating systems. I even have support techs all over the country that I employ, and none of us could connect from any location or operating system. This company is incompetent. They need to hire better programmers. bad software, bad company. If I could rate them a ZERO, I would, as they do not deserve even a One.

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    1 person said 'YES'

    108530

    Posted by G.L.Palmer (7 years ago)

    Hi , I purchased the downloads and find them to be very helpful,but....Upgrades for the products should be sent free

    of charge as it is your product that I purchased.I really am peeved to find

    out that I have to pay for the upgrades for the products.I would think that

    being I be pleased with the products and service, I would tell people about

    them , thereby allowing you to generate more business.BUT to charge

    me more for the upgrade than what I paid for the product is utter theft in my

    book.Please rectify this matter as soon as possible.

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    South Africa flag   Review came from South Africa.
    100100

    Posted by Matthew R (8 years ago)

    At first the computer got slowed. SO I asked them to cancel as I was not satisfied. They instead offered assistance which I willingly accepted. It turns out that the reason why it became slow was because I downloaded all Ascentive programs which I should not since I paid for one program only. And since they are designed to run autimatically everytime Windows starts, it caused havoc since my computer is old. The rep explained to me everything clearly. I do not need the other programs that I mistakenly downloaded, i needed only the Spyware Striker and poof, my computer is running really better. No more of those annoying ads. The guy even remotely accessed my computer and setup everything for me and I did not have to do anything. They are lots of help at least for me.

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    1 out of 2 people said 'YES'

    Philippines flag   Review came from Philippines.
    90280

    Posted by Laurian J (8 years ago)

    Order Reference Number: 2475329634

    City/State: Placitas, NM

    WATCH OUT!!!!!!! This software destroyed my system. It also brought/allowed numerous viruses in. I'm having my operating system reinstalled and have to reload all my programs. This is costing me way more than the ascentive software. I also received an email that they were going to automatically renew the subscription even though I didn't choose that option. I have already had my bank cancel my card so they can't ascentive can't do it.

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    1 person said 'YES'

    55430

    Posted by t (8 years ago)

    100% scam, and fradulent company

    I give it a 1 only because I can not give it a 0

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    47220

    Posted by A.Ram (8 years ago)

    they even slowed my computer and blocked some programmes advising me that after this soft ware is purchased then the excess is available. its a total crap ?????????????

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    1 person said 'NO'

    Fiji flag   Review came from Fiji.
    47110

    Posted by Ruth Millar (8 years ago)

    Have just received an email from them saying my subscription is due, I need not do anything as they will use my previous bankcard details. How can I stop this? I don't know which card I used originally (2 years ago), and my bank will only stop payment if I allow them to issue me a new card.

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    United Kingdom flag   Review came from United Kingdom.
    47100

    Posted by allan (8 years ago)

    These country cs provided me with software that is a joke, and automatically debited by account for renewal. Can't anything be done about these scam artists. Now I have to change my credit card number. Bstds

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    1 person said 'NO'

    Canada flag   Review came from Canada.
    47030

    Posted by John B. (8 years ago)

    I subscribed to Ascentive last year only to find that it not only did not perform as promised, it actually slowed my computer down considerably. I recently notified them to cancel my subscription and not to renew it. I had no response, but I have now received an e-mail from Ascentive advising me that my subscription "will be automatically renewed" using my credit card on file. I am writing this on 12/12/2009, the date on which I received that e-mail, but the date on which it specifies that my subscription "will be renewed" (note the future tense)is 11/26/2009. I believe this is a fraudulent company. The so-called Customer Service phone number ("when available" as their e-mail says) is not answered; it rings and rings, there is no recorded message or opportunity to record one's own, and then the ringing just cuts off and one is left listenting to silence. I can't locate my order number at this time, but I believe I can produce it later if requested. I live in Hollywood, Florida.

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    47010

    Posted by Joe (8 years ago)

    Extremely malicious software...it says you have all kinds of problems and it gives you the impression is doing something about it. Bottom line it takes nothing away from your PC just money out of your pocket book. I can not prove it yet but this the same kind of software running around like Malware Pro that allows more problems in your computer. Once I saw the results or lack off did even bother to call them.....they are still sending notices to renew their software. Maybe FTC should look into them. I can not believe they have not been taken off the TV channels yet for deceptive advertising.

    The latest version of Spybot Search and destroy can help and so is AVG can do something about it. However if your registry has been several damaged most likely you have to reformat the drive. Stay away form them and don't pay attention tot he TV commercials. There is plenty of free good software that can protect the machines.

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    1 person said 'YES'

    45450

    Posted by james (9 years ago)

    I signed up for their "Finally Fast" I saw advertised on TV. They have added this security system that will interrupt my use and then shut down my computer if I don't comply.

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    41010

    Posted by Victor (9 years ago)

    I just downloaded the free "test version" and it has fouled up my whole system. It is a Virus---it posts phoney "alarm" reports about your infection to get you to subscribe---throws popups at you---and blocks your programs. Am still trying to get this filth out of my system.

    They should be illegal.

    No stars--if anything---a negative star.

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    1 person said 'NO'

    36640

    Posted by Wade Curry (9 years ago)

    I can't get the program to run, and will be stopping payment. There seems no way to get support; you just get into an endless loop.

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    36460

    Posted by dpcjsr (9 years ago)

    Terrible. Has caused me unending headaches.

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    35530

    Posted by Miles A Barnden (9 years ago)

    There software is the MOST malicious i have ever come across.

    For a start there speed up's and scans draw you in with free downloads, but then u have to pay cos u want your computer to be '375% faster' all lies & cheating. Act's like it's spyware too.

    Then there's BeAware.. my NO1 HATED PROGRAM.It jams up your sys. CPU with bwuu32.exe People use it to spy on you even your own family, and you can't delete it... welcome to 21st century hope u Enjoy your short stay.

    Just keep away from ascentive i say.

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    United Kingdom flag   Review came from United Kingdom.
    34010

    Posted by tipper (9 years ago)

    I got ascentive software with my cable connection..It doesn't work and it gives me all kinds of computer problems..There is no contact to talk to ascentive, There is no contact with McAfee (which it came bundled with)I wrote to microsoft whitch won't answer..You cannot uninstall it from the usual means...I have searched the web an found nothing but complaints..I tried to write consumer complaints with no luck..As far as I can see if you get stuck with it there is no way to get it off and your computer will slow to a walk..If anyone knows how to fix this problem PLEASE let me know. But what ever you do DON'T download ascentive software.... ctipperk@yahoo.com

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    1 person said 'YES'

    32870

    Posted by Mike (9 years ago)

    I had to get my hard drive formated it screwed it up so bad. NO REFUND from these crooks either. Stay away.

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    30340

    Posted by Johnny (9 years ago)

    This software is a scam. Don't even think of downloading anything from them. You will regret it. I rate it a 1.

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    1 person said 'YES'

    29450

    Posted by Mike (9 years ago)

    This product is malicious software. Beware

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    26950

    Posted by RC Moy (10 years ago)

    Acts more like spyware or a virus than anything else. This program is very very poor.

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    14520

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    Ascentive Software Rating: 2.0/5 (58 votes cast) [9 votes came from reviews] 22 reviews by users total.

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