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ArtTownGifts.com Review + Feedback & Discussion

ArtTownGifts.comYou can write a review for ArtTownGifts.com and also view its ratings and comments posted by others.

Read 8 Customer Reviews for ArtTownGifts.com.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 2 people rated the prices offered by the store a score of 9.82
How long did it take for you to get a reply from customer service? - 1 hours on average experienced by 2 people hour(s)

User-Submitted Reviews of ArtTownGifts.com & Testimonials

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Posted by Tom (7 years ago)

Terrible

I purchased a "custom wood sign" for my father, which meant a great deal to me and cost $63.00 plus shipping. What I got was a 5th grade art project; a poorly painted, terrible looking wooden sign with stickers for letters. Stickers. When I attempted to contact the company in regards to a return and refund, I was replied a rude email stating that I should have payed more attention to the description. When you see "custom wood sign" you would think the sign would be attractive, with carved letters, not finger paint and stickers. $63.00 would be appropriate for a carved wooded sign. Honestly I wouldn't have ever payed as much as I did on shipping for this sign. When I look back on the description of the product I ordered, art town gifts very deceitfully tucks in the words "vinyl lettering" in the middle of one of the bottom paragraphs. I then was never contacted again by art town gifts even after numerous emails were sent to them regarding my situation. This is a company that cares about themselves, their money, and nothing else. 100% satisfaction, I think not. More like 100% disappointment.

Order # 18735

Pros:
  • Accessible website.
  • Cons:
  • Poor customer service
  • Poor quality of purchased product.
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    5 out of 8 people said 'YES'

    133010

    Posted by Mary Wild (2 years ago)

    HIGHLY recommend ArtTownGifts.com to everyone.

    I have made two purchases from ArtTownGifts.com and both have been just awesome. I love the ability to customize everything...font, colors,size etc. The designers do an extraordinary job on each project to make sure it looks fabulous. The workmanship is great, customer service is great and the shipping is fast with the sign well padded to arrive damage free. Well done ArtTownGifts.com!!!!

    Bought: Custom Wood Sign

    Order Date: 2016-04-06

    Date Received: 2016-04-11

    Pros:
  • High Quality
  • Great Design
  • Fair Price
  • Fast Turnaround
  • Effective Packaging

  • Customer Contacted ArtTownGifts.com Via:
    (877) 278-8696
    orders@arttowngifts.com

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    1 person said 'YES'

    166800

    Posted by Maria C. (3 years ago)

    Wine Basket Misleading and Deceived by Online Site

    I had recently purchased the Pure Royalty Wine Gourmet Basket.

    I purchased it as a gift to be sent to my friend in NY.

    The baskets value was $164.00.

    My friend received a Totally Different Wine Basket than the one I ordered.

    I called to ask why this happened and Joey, the customer service man was totally rude and unprofessional.

    Joey told me that there was legal problems with crossing state lines with the wine so a warehouse in NY provided a Replacement basket.

    The problem being was the wine basket was NOTHING like the one I ordered.

    It definitely didn't cost 164.00!

    Joey hung up on me twice when I called him on the facts of False Advertisement on the site and was expressing my HUGE Disappointment in the whole process.

    They lie and condescend the customer and need to be reported to the Better Business Bureau. Teddy, another customer service rep hung up on me today when I called to tell her I hadn't been credited to my paypal account to my debit card. When I expressed my disappointment in the handling of the delivery of the WRONG basket and NOT being told by Her or Joey that a replacement basket was going to take place and Joey hung on me the day prior, she too said, "put it in writing" and hung up and was very RUDE!

    These people are unprofessional and their site is False Advertisement!

    Bought: PURE ROYALTY WINE BASKET/ORDER NUMBER 40284

    Order Date: 2015-06-28

    Date Received: 2015-07-08

    Pros:
  • NONE
  • Cons:
  • Arttowngifts falsely advertise and mislead customer in thinking they are purchasing one basket but in truth they are getting something totally different. It was NEVER told to me when I ordered the basket that the one I ordered would end up being a replacement basket. The day I made the complaint
  • July 8th
  • 2015
  • was the day they sent a email LYING that they told me about the replacement basket to attempt to cover their misleading and deception. Teddy and Joey were Rude and hung up on me when I was trying to get resolution telling me to deal with the credit card reimbursement on my own. Joey credited me 1/4 of the cost of the basket to my paypal account. These people are scammers and I would Never deal with them again!

  • Customer Contacted ArtTownGifts.com Via:
    (877) 278-8696

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    164660

    Posted by Marty S. (8 years ago)

    The wooden sign I ordered complete with old paint distressed ($10.00 extra), distressed corners ($5.00 extra) plus $12.00 for shipping for a total cost of $62.00 was a disappointment--I had expected old paint on distressed wood with embossed lettering. What I got was a fiber board sign with squiggly lines purporting to make the sign appear distressed and vinyl lettering. All from a company that prides itself with “100% Satisfaction”. Lesson learned: Read the fine print before placing an order with this company.

    Marty S.

    Bedford, NY

    Order #14375

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    3 out of 6 people said 'YES'

    110130

    Posted by Pat Bowers (6 years ago)

    Great Job on Last Name Family Sign

    I ordered a Last Name Family Sign from Arttowngifts.com as a family Christmas gift. They did a wonderful job. It turned out great. I selected a dark red sign with my family last name in large gold lettering. Then I added each family members' name across the top in small white letters. I love the subtle look of the 2nd layer. I hung my sign in our family game room. We love it. I had my bridge club over recently and the members all commented on it too. I plan to order another one for my husband's parent's anniversary in June.

    Pros:
  • Quick Service
    Good Quality
    Reasonable Price
  • Cons:
  • None
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    1 person said 'NO'

    137020

    Posted by John Rayson (7 years ago)

    Wooden Sign from Arttowngifts.com

    I received a custom sign yesterday and was actually quite pleased. I paid $84.33 after shipping and the sign came out nice. Two layers of vinyl on painted wood. The colors contrasted very well. This is for a wedding gift and I'm sure they will be pleased. I had seen the above review and was hesitant, but got exactly what was described on the site.

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    3 out of 5 people said 'NO'

    130310

    Posted by Donnie L (5 years ago)

    Fantastic Sign & Service

    Hello! I received my sign and I couldn't be more pleased! My employees loved it and it really makes a statement. You guys did a great job and I will use you again! My order was 30489. My sign was shipped quickly.

    Order Date: 2013-05-17

    Date Received: 2013-05-22

    Pros:
  • Great Colors
  • Great Design
  • High Quality
  • Cons:
  • None
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    2 out of 2 people said 'NO'

    155840

    Posted by Georgiana (7 years ago)

    I Love My Custom Sign from Arttowngifts.com

    Guys,

    You did a great job on my family name sign. I love the two layers. You did a fantastic job on the design. It is displayed in my entry way and everyone comments on it when they come in. I am ordering more signs for Christmas gift this year.

    Pros:
  • Great Design
  • Inexpensive
  • Fast Shipping
  • Cons:
  • None
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    4 out of 5 people said 'NO'

    133400

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    Arttowngifts.com Rating: 3.0/5 (23 votes cast) [8 votes came from reviews] 8 reviews by users total.

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