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American Express Review + Feedback & Discussion

American ExpressYou can write a review for American Express and also view its ratings and comments posted by others.

Read 5 Customer Reviews for American Express.

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User-Submitted Reviews of American Express & Testimonials

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Posted by Tony Del Prete (9 years ago)

I was recently contacted via e-mail about my AMEX Blue card and, while I find the card very useful,I have a couple of issues with this correspondence.

First, I did not initiate a call as the email indicated: "We were recently asked to update your phone number." Second, I did not request a change -- "We wanted to make sure this request was made by you." -- but, rather, was asked by the customer service rep to verify that what wason file was accurate.

I appreciate all of the efforts to maintain a secure account, but I do not want to deal with questions that really shouldn't be asked, such as this email. It creates stress where there was none and takes time and effort to sort out something that I had nothing to do with in the first place.

Perhaps AMEX can look into how these emails are generated rather than just sending form correspondence any time somebody asks to verify information. I would welcome a callback to discuss this further, but I need to get back to work.

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Posted by Mike L. (10 years ago)

This card rocks. I just got a $20 statement the day after I spent 2 $40 transactions at Walmart. I have an AMEX personal card too and will be taking advantage of that promotion. If you don't know about it just google it and you'll find it- it expires in the middle of December. Also they were having some system problems so I was actually late by a day in paying for the card. But I called in and they told me that I had a 48 hour grace period which was a nice surprise. They would have charged finance charges but since I'm still on the 0% intro APR there was none. Yes! I most certainly recommend this card to other business owners.

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Posted by Todd (10 years ago)

I'm disappointed in American Express. I got in on the 0% no interest for 15 months deal back in April of this year with a credit limit of $15000. Recently American Express lowered my credit limit to $6300, only about $300 above my balance. I have never been late with my payments with this card or any other credit card I have. In a letter they cited the reason as because of balances being too high, but that's an outright lie because my balances on all my cards are all way less than 50% of the credit. Their action effectively dropped my credit score from 740 to 700. Jerks- I bet they're doing this to make card holders pay more on their monthly because the company is in trouble. Isn't this illegal, BTW- lying to consumers about their credit?

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Posted by IForshay (1 decade ago)

I have this card for my business and use it pretty often. I don't like the annual fee of the regular American Express Gold cards but still I wanted an AMEX card and this is the perfect fit. The odd thing is that recently they reduced my credit limit by quite a bit. I called them and they said it was because of too many recent inquiries. The weird thing is I didn't apply for any credit cards or anything else recently that would lead to that. Since the financial market is struggling big time, I wonder if it could be a lie in order to make you send in additional payments. Anyone else using American Express business cards have the same problem happen to them recently?

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Posted by James Robbins (1 decade ago)

This is a good consumer card because often times there are promotions for American Express card holders. But the thing is if you don't need all the features of the Amex gold card, then you don't want to pay the annual fee. I had two of those Gold cards & ended up cancelling right before the year was up. This Blue card doesn't have an annual fee. Plus right now they have a 0% for 15 months (the deal I got).

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American Express Rating: 2.6/5 (17 votes cast) 5 comment(s) by users total.

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