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American Blinds Review + Feedback & Discussion

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Read 1 Customer Review for American Blinds.

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Posted by Jeff Lehman (8 years ago)

I ordered roller blinds from AmericanBlinds.com (Order #8599XX) and have received completely horrible customer service ever since. Many of the initial order of roller blinds were delivered in the wrong sizes and had to be remade twice. That's completely unacceptable.

I have also e-mailed their customer service team multiple times to replace three brackets that were too long and in the wrong color, and three one piece clear plastic pull-chain retainers. I asked for replacement parts that matched the parts that were supplied with some of the original blinds I ordered. It made no sense to have mis-matched parts on blinds in the same room.

This customer service issue has been ongoing since July 2010...it is now November 2010. I have received multiple replacement packages, but none of them have contained the items that were requested. I went as far as to take pictures of the exact parts that I needed and e-mailed them to the customer service person who I was in contact with. I was promised multiple times that the issue would be escalated to the customer service manager and the problem would be fixed. It hasn't been fixed and I have exhausted all patience and time in getting what should have been a simple issue fixed. This is not the way to treat customers.

There are also some issues surrounding the shipping e-mails that I get from AmericanBlinds.com. In the e-mails it literally says they are from "nobody" and my name isn't listed in the e-mail, only my order number. There is also no contact info provided in the e-mail. Those could easily be phishing scams the way they are being presented.

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American Blinds Rating: 2.2/5 (13 votes cast) [1 vote came from reviews] 1 review by users total.

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