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Aeria Games Review + Feedback & Discussion

Aeria GamesYou can write a review for Aeria Games and also view its ratings and comments posted by others.

Read 17 Customer Reviews for Aeria Games.

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 17 people rated the prices offered by the store a score of 2.78
How long did it take for you to get a reply from customer service? - 105.53 hours on average experienced by 17 people hour(s)

User-Submitted Reviews of Aeria Games & Testimonials

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Posted by casey r. (7 years ago)

follow up

ok i posted earlier about problem with account suspension. They fixed the problem and restored my account. It took about 4 days which is a little disappointing, but the problem has been resolved. I'm assuming that my last post will be removed as i didn't put my transaction # on it so I don't feel too bad about taking away one point for being slow (and the anoying form letter response to my email. :)

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2 out of 4 people said 'YES'

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Posted by casey r. (7 years ago)

Aeria Games

My account was suspended because my ip address was changed. They took my payment from PayPal and suspended my account. It's been almost a week and it's impossible to contact them except by email to which i get automated responses. They definitely have the worst customer service that i have ever come across. From what I understand from reading other reviews on bbb and other boards ppl in my situation who go thru PayPal to get their money back have their accounts banned. That means for some players you loose hundreds of dollars and in some cases years of work. I would strongly recommend that anyone looking for a MMO to play look for a better company to spend their money on. I did not provide my order # bc I know ppl who have lost their accounts because they posted negative reviews of this company.

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9 out of 10 people said 'YES'

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Posted by Kyle K (7 years ago)

While the site has some good games, there are too many problems that tend to show up eventually in each new game. They say it is free to play, but after a while you have to pay to either reach higher levels in games or truely experience the game. Add to it that instead of fixing problems in games, they just add more stuff and leave the game as is. Second, if you don't buy at least $100 dollars worth of AP every month, they won't do anything for you. If you get hacked, your account is gone. If you get banned, you are banned. If people harass you in their games, then you might as well make a new account because they don't care. I have seen plenty of people who should have been banned for good, but because they bought loads of AP, they got a slap on the wrist. I know it is a company, but when they lie and say they will handle a problem and tell people to follow a Terms of Service, yet they don't practice what they preach, that is a site to be avoided. It gets even worse when you realize that the Game Sages (mods) and Game Masters (Admins) don't care about the players. They silence anyone that speaks up or asks questions, and they are willing to head to other sites and "debunk" said information. Look at the BBB for Aeria Games and it shows that they have an A rating. an A? No free to play company has an A rating unless they sent people to bump up the rating and lie about everything. How is that a respectable company?

Kyle K Portage, U.S.A.

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8 out of 10 people said 'YES'

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Posted by Phillip Wallace (8 years ago)

This gaming site has a lot of games on thier site but do to thier lack of development in the usa and in house every game ive played suffers more over time ... with ever expanding game glitchs to story holes if the game even has a story line ... Then furthermore ive seen hackers banned and returned within short times when dedicated fans permanently banned.. I personally played for 4 years and was banned by voicing my opionon on thier lack of customer service. None every other game ive played online and payed for lets me talk to a person to resolve issues. Aeria games strictly avoids all communication and does their best to scam money from all their players. Even loyal players they betray.

So my advice is play thier games elsewhere and dont support aeria games until they respect their customers!!!

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7 out of 8 people said 'YES'

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Posted by Shawn Gariole (8 years ago)

They banned me by error I have not did such thing and they cant investigate they just prefered whipe and delete my account, ignoring my ticket for get help from their staff.

Aeriagames.com is a greedy company that does not care of his users, 1 user lost while thousand other still play and pay, why care?

thx aeriagames.com for this awsome liar thing, if i really did this "hacking severals GMs account", my account should be very uber and worth over 10 thousand $$.

Cmon find a better excuse.

I'm keep posting my experience with Aerigames.com

on every forum and game rating site until you admit you made an error and give back my account!

master.don

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4 out of 6 people said 'YES'

Canada flag   Review came from Canada.
106050

Posted by crashdestrega (8 years ago)

Hey crashdestrega,

There is no ban currently in pace on this account. However since you

cannot access ti we are temporary blocking it to make sure nobody else

has gained access.

Hello crashdestrega ,

The information you gave us doesn't fit our data information, with that,

for security measures, we cannot process your request. Your IP address

was found to be incorrect.

TVM aeria game playing for 3 year and by kick frome my one acc where a put a lot of AP

i say to you have new Provider that is the reason have new IP adres!!!

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2 out of 4 people said 'YES'

Netherlands flag   Review came from Netherlands.
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Posted by John (8 years ago)

Aeria Games Entertainment is the worst MMO host I've ever dealt with. These jack asses have the audacity to ban me for speaking my mind, and then they don't even take me off the mailing list. It's like, wtf am I going to do with ten free AP? Not only am I banned, but even if I wasn't, ten AP is effing worthless. Horrible service. Total retards.

Regards, John.

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6 out of 8 people said 'YES'

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Posted by sharon (8 years ago)

u guys realy need to leason to your costmers i have plays lc sence the begining and i now cant stand how u treat your costmers i have spent over 3 yrs in lc .and the i have spent more than my fair share of ap as well . u guys always ask u out opinion then put us down 4 it . if u dont start lessoning u will lost more than just me .

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5 out of 7 people said 'YES'

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Posted by A person wanting to help (8 years ago)

From participating in the community and reading all the posts which about 80% of them say bad things I think everybody is realizing that Aeria Games is slowly fading out of the gaming community. I'm sure many of your customers would be glad to give ideas to help aeria to get back on it's feet, me personally would like to help, and that doesn't mean make more reviews on what people think about the company post something saying "volunteer help wanted" and let the people who have constructive things to say come to you with ideas. They will do this if they know you will listen and act or give opinions..

Please reply to this I have an account: angusis2fast4u - send it to it's email

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4 out of 5 people said 'YES'

Australia flag   Review came from Australia.
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Posted by Angus (8 years ago)

Hi,

As on Facebook no one knows how much you (Aeria Games) care about your customers, I'm just on of your many players that love your gaming community but is disappointed at some of the services you as an organisation supply

First of all the main problem is the cost of buying Aeria Points, I myself have not yet bought any due to the cost, if the prices were reduced I would buy some points and you might find that u make money from reduceing the prices.

Second of all is there should be rewards for things; like for example after a player plays so many hours they will get some AP or if they win so many races/ battles. This would simply keep more players interested in the games

And last of all you have good games but where are the great games you as the organization need to think up a fun yet catchy games for example Call Of Duty is catchy as it fast paced yet not so fast that the player dies consitaly

I would also like to think that everybody that submited a review got listened to and I know they hope that they will see some action

Regards, Angus

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3 out of 3 people said 'NO'

Australia flag   Review came from Australia.
76600

Posted by Laura (8 years ago)

Aeria Games has a pretty wide range of games, and most people associate them with their FTP MMO style games. Not everyone knows that they also offer browser based games, including short flash games that can be played while you're on break at work (assuming you have access to a computer and the internet). Though I have played a few of the games Aeria hosts, I have focused specifically on Shaiya. That is the game I have installed on both of my home computers, and that is the only game I have invested any money towards.

Though Shaiya I have had a glimpse of how they run their ship and, like any business, there is some good and some bad to report.

Aeria's revenue model runs off a Free To Play (FTP) game system where each game, theoretically, won't cost the players anything. Players have an option to purchase items with Aeria Points (AP), their virtual currency that is compatible with all of their games, but each game that I have encountered CAN be played without investing any real world money. Each game I've played has the option to sell AP items in the regular market (I'd like to say all of them do this, but I don't know for sure), for the in-game currency which can, of course, be obtained by playing the game.

The downside, however, is that the AP items are probably overpriced and not really a good deal in my opinion. I can't see myself paying real money for a CHANCE that I can enhance my equipment in Shaiya. If I put in real money, especially at the current cost, I would expect it to be a guaranteed thing. But, that is not the case which is why this a downside.

For those who are thrifty with their money, they can find themselves leaping from promotion to promotion, often doubling to quadrupling the value of their purchases if they spend correctly. In addition, for those who don't want to spend any money there is an option to join the Spread Aeria team, which has the average Joe Player posting information, answers and reviews about the game on various sites in return for an AP reward. And, for those players that don't want to write reviews and can't put money into the game, there is almost always some promotion or another on the forums that pays out in AP, and the difficulty can be anywhere from changing your avatars on your social networking sites to graphic design to creative writing.

The games themselves are (for the most part) playable, as evidenced by the fact that people DO play them. There's a wide variety of games available, including various MMOs, and also including small browser games to pass time when you can't play your game. With a lot to choose from most people shouldn't have any problem finding something to play.

But at the same time, a few of the games are riddled with hackers, problems combating gold sellers, faulty programming/game design and general community unrest. Aeria doesn't seem to have a good grip on some of their game developers, and I suspect that some of the devs know it due to the way they consistantly put out glitchy, faulty, or generally junk patches. These bits of bad coding, and the slow response of the devs to fix the code that allows hacks and exploits (despite programs such as Game Guard run with some of the game) contribute to the community unrest, and a lot of quality players retire to better managed games, some of which are still in the FTP category.

Lastly, I would like to comment on the GM team, at least those for Shaiya, themselves. Because they are the face that we see for Aeria on a regular basis, a lot of people expect them to do more than is realistic. The GM team is specifically CUSTOMER SUPPORT for the company, and have limited access and say to what goes on. That being said, they do care a LOT about the games and the players they are assigned to. Unfortunately, though, there are times where they have to be "unknowing" or silent about an issue that affects the entire community. Yet, for as much as they care, sometimes one can get a ticket response from the GM team that seems a bit uncaring, unknowing, or even doesn't answer the question at all. Sometimes it takes a lot of pleading, arguing and just-short-of-harassing to get a straight answer out of them about a simple topic. Sometimes it's not worth it, it seems.

All in all, I would say that Aeria, with its ups and downs, is about an average company. They seem to know that they are sitting pretty, and aren't afraid to let some areas go. I hope they realize where their faults are and work toward improving them soon.

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4 out of 6 people said 'NO'

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Posted by indogila (8 years ago)

Aeria is a good MMO host. Unfortunately, they have some GMs that dont really undertand their games, or maybe never play the game. So.. sometimes, GM made bad promos. If u put the right GMs at the right game, a GM who knows the game well, u dont need to do rebate at the end of month, coz u already get more than ur target of market sales of that month.

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2 out of 4 people said 'YES'

Indonesia flag   Review came from Indonesia.
75820

Posted by Karim Hatem (8 years ago)

Ive been playing for aeria 3 years and my opinion of aeria is that it sucks soo much , cuz it never makes playing easy , everything in aeria is for money , and they dont give out free stuff like Perfect world , maan u guys are just tooo hard on us , how is a 14 year old kid supposed to use ap? that really sucks , i know aerias games are good but ... See Morewhats the point of playing for a company dat doesnt care about their users? thats why im leaving aeria after 3 years OF GAMING, SOrrry aeria BYEEEEEEEEE (unless u do sumtin good to bring most of us back) and if ur gonna tell me to buy AP cards well they are not sold in Egypt (im from egypt)

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6 out of 8 people said 'YES'

Egypt flag   Review came from Egypt.
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Posted by Marvella (8 years ago)

I played LC for 4 years and put litterally THOUSANDS of dollars into IM stuff so i could TRY to be the biggest and baddest healer on Katar but them one day it clicked .... why should i be spending hundreds of dollars to get a few items when i can play wow and spend 15$ and get everything i need in game and not have to worry how im gonna get 20k more xpb to get my next half a lvl

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3 out of 4 people said 'YES'

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Posted by Unhappy Client (8 years ago)

Absolutely terrible MMO host. The WORST host I have ever seen out of all the different hosts I have experienced. Do NOT, I repeat, DO NOT play any of their games or buy any of their AP. The absolutely worst customer service I have ever seen. My brother and I used to play DOMO during CB and OB. After some time, my inventory got completely wiped and I have sent them an email out of it. All I ever got was "What time did this happen?", so I tried to give them the closest time to it as possible. So what happened after that? Almost 4 years already and no email back from them saying anything like "We are sorry, but we could not bring back any of your inventory. So please let us give you some compensation for yours losses." To add fuel to the fire, my brother got his account banned for absolutely no reason at all! What they sent him was an email that said "We have banned your account for fraudulent charges." But here's the kicker, neither of us have ever bought any AP. 0 AP from the both of us! When he sent him an email asking to be unbanned, all they said was "We have evidence of these charges, therefore you will stay banned." So heed my advice and stay away from Aeria Games.

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7 out of 9 people said 'YES'

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Posted by Ned (9 years ago)

Aeria Games is a horrible company, with bad business practices. They don't follow their own ToS, they keep hackers, cheaters, gold buyers, scammers and spammers in the game AS LONG AS they are AP buyers. They claimed their game sages were unpaid volunteers, which is in fact NOT TRUE. They are paid up to 20k AP a month (roughly $200 USD). The GM's of Aeria have manipulated BBB ratings by telling their sages to go post positive reviews on the BBB website. They also are very VERY slow to pay out their rebates. Several people have had issues with getting AP back from promotional deals, sometimes they never see that AP ever again (this happened to me). You would be VERY WISE to investigate before you decide to play with Aeria. There are far better games out there with GOOD customer service (did I mention the customer service is almost non-existent? Especially since they recently fired the only good Game Master that was left).

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6 out of 8 people said 'YES'

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Posted by Happy Gamer (9 years ago)

This is an AWESOME deal... but I play Shaiya, not Last Chaos. I am looking forward to Grand Fantasia when that comes out also.

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4 out of 5 people said 'NO'

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Aeria Games Rating: 2.2/5 (47 votes cast) [14 votes came from reviews] 17 reviews by users total.

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