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AccorHotels.com Review + Feedback & Discussion

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Read 1 Customer Review for AccorHotels.com.

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Posted by john monahan (10 years ago)

I hold a Favorite Guest Card - for nearly three years - and am appalled at the service and staff in Paris. I have sent two letters and three email chasers to no avail. No answer. Impossible to register my points, although I stay in Accor Hotels in China regularly. Also, when I call for cheap rates I get rates that are MORE expensive than on the internet. The answer is that the internet rates are unavailable. On several occasions I have booked on the internet shortly thereafter and gotten cheaper rates! With a Favorite Guest Card am I supposed to pay higher rates? Can anyone help me contact someone at Accor? What is happening to their once sterling management? I write this after trying for months to get a hold of someone professional in Paris.

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Accorhotels.com Rating: 2.4/5 (9 votes cast) 1 comment(s) by users total.

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